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"Toilet paper low. Wouldn’t bring more paper up. Said we had to come to lobby. Broken flush mechanism on toilet. It was an unusual pair of wall butt ... " More

By a verified traveler on Sun 13 Jun 2021

Hotel Description

4-star hotel near John Hancock Center

Central Chicago getaway

You'll be steps from John Hancock Center and within a 10-minute walk of Museum of Contemporary Art with a stay at this Near North Side hotel. Millennium Park and Navy Pier are also within 2 miles (3 km).

Business services

A fitness center, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling for business? Take advantage of the express check-in, express check-out, and conference space.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 306 guestrooms offer thoughtful touches like bathrobes and slippers. TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Housekeeping is available once per stay.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Jun 22 - Jun 23

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Millennium)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Millennium Knickerbocker Chicago ratings based on 49 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Millennium Knickerbocker Chicago

Everyone (28) Couples (13) Family (6)
3 out of 5
Toilet paper low. Wouldn’t bring more paper up. Said we had to come to lobby. Broken flush mechanism on toilet. It was an unusual pair of wall buttons to be pushed to flush. Access to Netflix was a nice touch.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by Scott Muxfeldt-Night Manager

Thank you for staying with us and for sharing such valuable feedback about your experience. I do wish to apologize for the shortfalls in service you experienced as we only want to provide the best for our guests and we will be addressing your concerns accordingly. Take care and have a wonderful day.

5 out of 5

Posted by on Jun 7, 2021

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5 out of 5

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 14, 2021 by Scott Muxfeldt-Night Manager

Thank you for staying with us and for sharing such a positive review of your experience. We hope to welcome you back soon! Take care and have a wonderful day.

1 out of 5

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by Scott Muxfeldy-Night Manager

Thank you for your review. We will be looking into how were can improve on our level of service.

4 out of 5
It was a nice hotel due to Covid amenities very limited to none.

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by Michael

Thank you for your review, we hope to see you again soon and when we have our full amenities back up and operating.

5 out of 5
Nice place to stay when visiting in Chicago area only out service was wrong no heat

Posted by on Apr 10, 2021

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Comment from Hotel Management

Apr 11, 2021 by Michael

Thank you for your review, we look forward to seeing you again soon

3 out of 5

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 15, 2021 by Jason

Thanks for the review.

2 out of 5

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 15, 2021 by Jason

Thanks for the feedback.

2 out of 5

Posted by on Dec 6, 2020

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Comment from Hotel Management

Dec 6, 2020 by Jason

Thanks for taking time out to leave us a review.

5 out of 5

Posted by on Nov 9, 2020

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Comment from Hotel Management

Nov 9, 2020 by Jason

Thanks for taking time out to leave us such a great review!

About the Millennium Knickerbocker Chicago

Location 163 East Walton Place, Chicago, IL 60611

Property Features

As a guest of Millennium Knickerbocker Chicago, you'll find a fitness center, a library, and tour/ticket assistance. Event space at this hotel measures 4961 square feet (461 square meters) and includes conference space. Public spaces have free WiFi. The business-friendly Millennium Knickerbocker Chicago also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 4961 sq ft of conference space
  • 461 sq m of conference space
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (29.5 km / 18.4 mi)
  • Train station: Millennium Station (2.5 km / 1.6 mi)
  • Metro station: Chicago Station (Red Line) (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Millennium Knickerbocker Chicago offers 306 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 35 per night
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 20.00 per day
  • Facilities fee: USD 15 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Millennium Knickerbocker
  • Millennium Knickerbocker Chicago
  • Millennium Knickerbocker Hotel
  • Millennium Knickerbocker Hotel Chicago
  • Chicago Millennium Knickerbocker Hotel
  • Knickerbocker Hotel Chicago
  • Millennium Knickerbocker Chicago Hotel
  • Millennium Knickerbocker Chicago Hotel
  • Millennium Knickerbocker Chicago Chicago
  • Millennium Knickerbocker Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.