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Royal Sonesta Chicago Downtown

4-star property
71 E Wacker Dr, Chicago, IL 1-855-201-7819
4.1 out of 5
Very good!
See all 56 travelocity Reviews

"I was in town for the marathon. After staying with friends for a couple of days, I wanted to do my own thing and stayed at the Royal Sonesta. I wish I ... " More

By a verified traveler on Tue 12 Oct 2021

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Hotel Description

4-star romantic hotel in The Loop

Central Chicago getaway

A stay at this The Loop hotel places you steps from Chicago Riverwalk and within a 5-minute walk of Michigan Avenue. Chicago Theatre and James M. Nederlander Theatre are also within half a mile (1 km).

Business services

A restaurant and a 24-hour gym are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A computer station, dry cleaning, and luggage storage are also on offer.

Free WiFi, comfy beds

The 381 individually furnished guestrooms offer free WiFi and comfy beds. Other amenities include iPod docks, refrigerators, and plasma TVs with satellite channels.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$176* Per night/room Oct 19 - Oct 20

Room, 1 King Bed, River View (Preferred)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Mobility, Columbus Residences)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, River View (Preferred)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Sonesta Chicago Downtown ratings based on 56 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Sonesta Chicago Downtown

Everyone (25) Couples (15) Family (11)
5 out of 5
I was in town for the marathon. After staying with friends for a couple of days, I wanted to do my own thing and stayed at the Royal Sonesta. I wish I stayed longer than one night because the hotel was great. I showed up a few hours before check in, and I was going to see if they could store my luggage while I walked around. Instead, they checked me in early. The room was gorgeous, staff was courteous, the lobby was beautiful, location was great. Next time I am in Chicago I know where I am staying.

Posted by on Oct 12, 2021

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Comment from Hotel Management

Oct 16, 2021 by Nathan Bookhout, FOM

Thank you for reviewing your stay! We are excited for your next visit.

4 out of 5
Gotta cut some slack for the Covid situation. It will be better when room service returns. Also, the window that is supposed to open is bolted shut. Views on the river side are astounding. Ice machines only on even floors sux. Great location.

Posted by , from LOUISVILLE on Sep 13, 2021

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Comment from Hotel Management

Sep 13, 2021 by Nathan Bookhout, FOM

Thank you for taking time to write about your stay! We hope you have the opportunity to stay with us again soon.

2 out of 5
Checked us in to the room that had a very faulty mold smell because we are black and Asian couple. Move us to a different room but after 2 days my husband flipped the pillows and saw the pillow case had mold stained on it! Spoke to the front desk personnel and pretended she was a manager! Then told Mark the manager will call me! Waited all day! Then asked if Mark tried to call me! Then the front desk lady lied and said, Mark the manager called and spoke to me! I said no one called me at all! We felt like not being treated fairly there!! No one told us either that no one change sheets and cleans room everyday anymore! I requested a riverview side but the lady said nothing available anymore! But then after 3 hours someone just checked in by the riverview side!! Unhappy for how we were treated!

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Nathan Bookhout, FOM

Thank you for writing about your stay. I will be looking into the issues you wrote about and will be working to improve how we handle our communications with guests.

3 out of 5
Great location for everything, all within walking distance

Posted by on May 24, 2021

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Comment from Hotel Management

May 30, 2021 by Todd B. Front Office Manager

Thank you for the great review! Hopefully we can welcome you back and show you an even better stay.

3 out of 5
The location is fantastic! Comfy bed. Ok sized room. However, here are a few things you should know before booking: -The walls are paper thin. So you better pray you don't have loud neighbors. We did, unfortunately... -Water pressure was terrible. They should invest in replacing their shower heads. -No room service in between days. We stayed for 3 nights and were expecting someone to come in and bring new towels, etc. Never happened.

Posted by on May 24, 2021

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Comment from Hotel Management

May 29, 2021 by Todd B. Front Office Manager

Thank you for taking the time to share your experience with us. At this time we are still following the safety procedures set forth by our brand, Sonesta, so we still have suspended the daily service. We do email all guests ahead of time to update them on what current services we are offering. The other issues that you mentioned should be taken care of as we continue to work through our renovation process. However, we hope we get the chance to welcome you back and can show you a much improved guest experience. Sincerely,

5 out of 5
The Hotel is under renovation but it did disturb our stay. The front desk associates were very friendly and helpful. Riverside rooms are worth every penny. Will be back!

Posted by on May 5, 2021

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Comment from Hotel Management

May 6, 2021 by Mark

Thank your for the kind review! We look forward to welcoming you back to Chicago soon!

4 out of 5
We loved the view of the riverfront from the 21st floor!

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 27, 2021 by Mark

Thank you for your kind review! We look forward to welcoming you back to Chicago soon!

4 out of 5

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 22, 2021 by Mark

Thank you for your kind review! We look forward to welcoming you back to Chicago soon!

5 out of 5
Great view !! The staff were professional and very courteous ! My only wish is that the parking was not so expensive. We decided to save $40 by parking elsewhere.

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 17, 2021 by Mark

Thank you for your kind review! We look forward to welcoming you back soon!

1 out of 5
The sinks and bathtub would not drain, nothing like showering ankles deep. The view was nice, the room was very generic and the neighbors were smoking kush.

Posted by on Jan 11, 2021

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Comment from Hotel Management

Jan 12, 2021 by Mark

Dear Guest, Thank you for taking the time to write a review. I apologize for all the issues you faced throughout your stay such as the issues with the room condition and neighbors. We appreciate your feedback, and will use it to improve our guest experience.

About the Royal Sonesta Chicago Downtown

Location 71 E Wacker Dr, Chicago, IL 60601

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 16000 square feet (1486 square meters). A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Royal Sonesta Chicago Downtown. The hotel can provide concierge services and wedding services. Parking is available for a fee. This Art Deco Chicago hotel is smoke free.

  • 1 building
  • 381 guestrooms or units
  • 39 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Dining venue
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Millennium Station (0.6 km / 0.3 mi)
  • Metro station: State Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Royal Sonesta Chicago Downtown offers 381 accommodations with iPod docking stations and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature down comforters. 37-inch plasma televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Hoyt's American Tavern - This restaurant specializes in American cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 69 per day
  • Nearby parking fee: USD 53 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Grand Wyndham
  • Wyndham Chicago Grand
  • Wyndham Chicago Grand Riverfront
  • Wyndham Grand Chicago Riverfront
  • Wyndham Grand Riverfront
  • Wyndham Grand Chicago Riverfront Hotel
  • Wyndham Grand Riverfront Hotel Chicago
  • 71 Hotel Chicago
  • Hotel 71 Chicago
  • Wyndham Grand Riverfront Hotel
  • Royal Sonesta Chicago Chicago
  • Royal Sonesta Chicago Riverfront
  • Wyndham Grand Chicago Riverfront
  • Royal Sonesta Chicago Downtown Hotel
  • Royal Sonesta Chicago Downtown Chicago
  • Royal Sonesta Chicago Downtown Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.