4.3 out of 5

"The place was more than we expected. We had a great view of the river. We were in the heart of all of Chicago's sites, everything within walking dist ... " More

By a verified traveler on Sun 18 Feb 2018

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Hotel Description

River Hotel puts you in the heart of Chicago, within just a 10-minute stroll of popular attractions like Chicago Theatre and Wrigley Building. Highlights at this hotel include a restaurant and in-room free WiFi.

Flat-screen TVs with satellite channels are featured in all 121 rooms, and you can enjoy iPod docks, coffee/tea makers, and free bottled water. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Room service, hair dryers, and phones are also available.

Bella Bacinos is open for breakfast, lunch, and dinner. Business travelers can take advantage of conference space, meeting rooms, and a business center. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Cooked-to-order breakfast is available. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star The Loop hotel include Tribune Tower and Ford Center for the Performing Arts Oriental Theatre.

River Hotel ratings based on 105 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Really nice hotel

The place was more than we expected. We had a great view of the river. We were in the heart of all of Chicago's sites, everything within walking distance. The staff was really courteous and friendly.

Posted by , from Montclair, Ca. on Feb 18, 2018

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1 out of 5

Extremely disappointed would be an understatement

Cons: Customer service. Very rude staff
I will not book or recommend your hotel to anyone due to the fact that the staff was un willing to help me when my husband and I were unable to keep our reservation due to a medical emergency. He broke 2 ribs the day before we were due to travel. We have a doctor's note as proof and are going to be re-scheduling our trip in the future. I would prefer a refund but would have accepted a credit toward a future stay. The staff was rude and not only didn't want to accommodate our request but wouldn't even let me speak to a manager regarding the situation. There is ALWAYS something that can be done! I know because I worked in the service industry for 15 years. The customer service here is POOR and that is an understatement.

Posted by , from Ca on Feb 18, 2018

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5 out of 5
Very convenient location to Michicago Ave. Very friendly hotel staff that were very knowledgeable and helpful.

Posted by , from Springfield, IL on Dec 25, 2017

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4 out of 5

Great location.

Perfect location to all tourist attractions downtown. Ate at Wildberry Cafe for breakfast and Weber Grill for dinner. Would stay again but the only complaints are, the bathroom walls were dirty, the desk was dusty and our television was messed up as previously commented by other guests.

Posted by , from Michigan on Nov 26, 2017

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5 out of 5

Great Location, Great Comfort!

Pros: Comfortable room, great location downtown, complementary chilled purified water stations.
Location: Near the Riverwalk, Magnificent Mile, Millennium Park, Lakefront Trails (Lake Michigan), Field Museum, Shedd Aquarium, Planetarium.
The hotel is in a great spot, right by the Magnificent Mile and close to Millennium Park and connected parks. It was an easy walk to the Lakefront trails and it was easy to get to such attractions as the Field Museum, Aquarium, and Planetarium. We had lots of great restaurant options within walking distance of our hotel. The room itself was comfortable (I loved the full, fluffly pillows in our bed!) and the a/c was welcome during a hot spell. My favorite aspect was the complementary chilled water stations located right by the elevators. With a lot of time outdoors on our feet in hot temperatures, returning to the hotel for some cold purified water was a huge treat!

Posted by , from Boston, MA on Jun 22, 2017

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5 out of 5

Great hotel! Great stay!

Location: On Wacker Drive just off of Michigan Ave. Walking distance to many attractions.
Have stayed at Club Quarters Hotels in other cities. This location lived up to my expectations! Great location,and great staff. Ryan Grady, Senior Guest Service Manager, definitely went the extra mile to ensure we had a wonderful stay! We would for sure stay at the River Hotel again!

Posted by on Jun 12, 2017

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5 out of 5


Pros: Convenience
Staff is great, room is very clean. Location is the best!

Posted by , from Minnesota on Apr 22, 2017

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4 out of 5

Nice hotel, excellent location

Pros: Location, the lounge, water bottle fillers, the view.
Cons: Housekeeping not replace the towels they removed.
Location: Wacker off Michigan. Pretty much everything in downtown Chicago is walkable from there (sometimes a good walk but we did walk).
The hotel was nice. Right on Wacker and our room faced the river so it was easy to go either down in the loop or north onto the Magnificent Mile etc. There was a nice lounge with a water bottle filler, decent coffee (and I a a coffee snob), snacks, seating, etc. The room itself was decent. Had been updated so it had modern feel to it. Quiet and relatively clean. Housekeeping did take our towels daily even though they were hanging up but didn't always leave replacements so we had to call and get more as there were three of us. Price, location, and quality were right so I would return.

Posted by , from Richmond, VA on Apr 11, 2017

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5 out of 5

Nice Hotel and Great Location

Pros: Stove, microwave, and fridge Laundry services. internet
Cons: Only thing that would have been better is a bath tub in the suite
Location: Walking distance to the Cloud Gate and the Mag Mile. Cheap Lyft rides to Lincoln Park zoo and areas beyond like the Laugh Factory
Stayed here for 3 nights with my wife. Best part about the hotel is the location to the Loop and the Mag Mile, everything was very close and the room amenities were great. We checked in and were upgraded to a suite for only $15/night more, the suite had a fridge, a stove, a microwave it was like a nice little apartment. The only thing that could have made it better would be a bath tub.

Posted by , from California on Jan 30, 2017

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4 out of 5

Nice and Clean Hotel. Excellent neighborhood

Great experience , nice and clean Hotel , good location. Staff always ready to help us . Was a business trip and our personnel really enjoyed the the stay.

Posted by , from Mexico City on Dec 31, 2016

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Property Features

There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A fitness center, a terrace, and concierge services are also featured at the business-friendly River Hotel. For a fee, parking is available.

  • 121 guestrooms or units
  • 7 conference rooms
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.4 km / 18.2 mi)
  • Train station: Millennium Station (0.6 km / 0.3 mi)
  • Metro station: State Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

River Hotel offers 121 air-conditioned accommodations with iPod docking stations and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

River Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 15 per person (approximately)
  • Valet parking fee: USD 53 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.