For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this The Loop hotel places you steps from Millennium Park and within a 5-minute walk of Art Institute of Chicago. CNA Center and Roosevelt University are also within half a mile (1 km).
Business services
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Limo/town car service, a library, and express check-in are also on offer.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 144 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, premium bedding, and free long-distance calls are also available.
Silversmith Hotel Chicago Downtown ratings based on 26 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Silversmith Hotel Chicago Downtown
Everyone (12)Couples (4)Family (6)
2 out of 5
Long story short, If you can stay elsewhere, please do.
When we arrived to the hotel, the doors were locked and we had to call the hotel to let them know that we had arrived. The hotel had a deadbolt lock and we had to call the front desk and or ring the doorbell every time for entry. Every time. Mind you, during our stay in Chicago, we went to two other hotels and neither of them locked their doors for the WHOLE entire day.The check-in staff (who was the manager) was not friendly and made it seem as if her allowing us to check-in hour early was doing us a favor even though I called beforehand a day before to make sure it was okay that we had an early check-in. They did not inform us during check-in that there would be NO breakfast options (not even in a paper bag that we could take up to our room), no housekeeping during our entire stay and even though we were one of the only guests at the property, no one gave us a courtesy call to see if we needed anything, which was a huge disappointment. To add fuel to the fire, we needed ice so, I called the front desk to see if any levels had an ice machine and was told that “this is a luxury hotel, we don’t have ice machines and we get two bags of ice delivered to the hotel so, if you want ice “YOU CAN COME DOWN TO GET IT”.
If it is a “luxury” hotel wouldn’t you bring the ice to your guest or at least leave the ice at the room door? There is nothing luxury about this hotel and nothing worth coming back and staying at. STAY ELSEWHERE
Posted by Jamellia, from North Carolina on Jul 8, 2020
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Comment from Hotel Management
Jul 9, 2020
by Frank
Jamellia,
Thanks for sharing your feedback with us. As was discussed during your stay, we are fully complying with the all the safety guidelines issued by the State of Illinois and the City of Chicago.
Thanks again!
Take care and stay safe.
Frank Leone
General Manager
5 out of 5
Super friendly staff, within walking distance of the best spots in Chicago.
Posted by a verified traveler on Apr 6, 2020
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Comment from Hotel Management
Apr 6, 2020
by Guest Service Team
Thanks for your feedback - much appreciated!
5 out of 5
It's a Beautiful historic property in the Chicago loop
Posted by Dan on Feb 23, 2020
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Comment from Hotel Management
Feb 23, 2020
by Frank
Dan,
Thanks for your feedback - much appreciated!
Hope to see you again in the future!
Take care,
Frank Leone, General Manager
3 out of 5
Everything was fine until they told me of the $25.00 (plus tax) charge for using soap, towels, wi-fi, etc. I've spent a lot of time in various hotels around the city of Chicago and not one of them charged additionally for amenities. Smart business people have this already added into the room charge.
Posted by a verified traveler on Feb 20, 2020
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Comment from Hotel Management
Feb 23, 2020
by Frank
We sincerely appreciate your feedback and comments. The destination fee includes several amenities not offered in many other hotels; Manager's Wine Hour, Premium WiFi, PressReader: hundreds of downloadable magazines and newspapers etc. Hopefully you were able to take advantage of these amenities and we look forward to seeing you again in the future.
Best regards,
Frank Leone, General Manager
4 out of 5
Hotel was clean except for the women’s bathroom in the main lobby. Only stayed one night but the evening of the first night and the morning of our departure there was a horrible stench in the lobby (maybe a back up with plumbing). It was inconvenient to have to ask for ice. I was unhappy that there was an additional $27 destination fee that I don’t remember being disclosed on Travelocity.
Loved the lobby and bar but unsure as to why there was no bartender and the lobby was empty with lights dimmed.
Posted by Queen, from Milwaukee on Feb 12, 2020
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Comment from Hotel Management
Feb 12, 2020
by Frank
Queen,
Thanks for taking the time to share your comments with us. It's feedback such as yours that helps us improve the service and accommodations we provide to all our guests.
Best regards,
Frank Leone
General Manager
5 out of 5
Location, location, location! StAff was very helpful and happy hour was fun......
Posted by a verified traveler on Jan 20, 2020
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Comment from Hotel Management
Jan 20, 2020
by Guest Service Team
Thanks for your feedback-much appreciated!
5 out of 5
The property was absolutely wonderful. I will stay here again
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Dec 30, 2019
by Guest Service Team
Thanks for your feedback-we're happy you enjoyed your stay with us!
5 out of 5
I like the location and the friendly staff. The front desk staff helped us with ideas of places to visit and they told us the best way to arrive there.
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Dec 30, 2019
by Guest Service Team
Thanks for all your feedback!
4 out of 5
The manager's reception hour with free wine each evening was an awesome surprise! The rooms were really spacious with fantastically high ceilings, the bedding quite cozy (we were there during winter), and the bathroom was HUGE. Having a mini-fridge in the room is always appreciated too for its convenience.
Posted by a verified traveler on Dec 17, 2019
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Comment from Hotel Management
Dec 18, 2019
by Guest Service Team
Thanks for all your wonderful comments! We're very happy you enjoyed your stay with us!
4 out of 5
Nice hotel. Great staff & service! We’ll be back for sure.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4400 square feet (409 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Silversmith Hotel Chicago Downtown. Parking is available for a fee. This 4-star Chicago hotel is smoke free.
1 building
144 guestrooms or units
10 levels
4400 sq ft of conference space
409 sq m of conference space
Built in 1897
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Library
Television in lobby
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: O'Hare Intl. Airport (ORD) (29.9 km / 18.6 mi)
Train station: Millennium Station (0.7 km / 0.4 mi)
Metro station: Madison-Wabash Station (0.1 km / 0.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Silversmith Hotel Chicago Downtown offers 144 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Bathtub or shower
Housekeeping (daily)
Long distance calls (free)
Local calls (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:30 AM to 11:00 AM.
Adamus Lounge - This lobby lounge specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Boat tours nearby
Segway rental/tour nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 2:00 AM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 70.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 9 and USD 20 for adults, USD 5 and USD 8 for children (approximately)
Valet parking fee: USD 66 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Silversmith
Silversmith
Silversmith Chicago Downtown
Silversmith Hotel
The Silversmith Hotel Chicago
Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago Downtown
Silversmith Hotel Chicago
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago Downtown Hotel
Silversmith Hotel Chicago Downtown Chicago
Silversmith Hotel Chicago Downtown Hotel Chicago
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Silversmith Hotel Chicago Downtown is home to Adamus Lounge, which features American cuisine, happy hour, and light fare.
Free parking is not available at this hotel. Valet parking is available for USD 66 per night.
Silversmith Hotel Chicago Downtown is 18.6 mi (28-min drive) away from the Chicago, IL (ORD-O'Hare Intl.) airport, the closest popular airport to the property.
Silversmith Hotel Chicago Downtown does not have a pool.
This hotel is 2.6 mi (4-min drive) from North Avenue Beach and 2.2 mi (3-min drive) from Oak Street Beach. Don't forget your sunscreen!
There are no spa services available at this hotel.
Free breakfast isn't offered at Silversmith Hotel Chicago Downtown, but cooked-to-order breakfast is offered for a fee of between USD 9 and USD 20 for adults, USD 5 and USD 8 for children. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:30 AM to 11:00 AM.
Check-in is from 3:00 PM - noon.
Airport shuttle services are not available at Silversmith Hotel Chicago Downtown.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
