4/10 Poor
Kimberly
Traveled with family
Dec 27, 2025
Disliked: Amenities
Despite us getting to the hotel a half hour after check in time, one of our rooms was not ready and there was no apology or explanation. Just “it’s not ready, it’ll be an hour.” While we waited in the hotel lobby, my mom was pickpocketed near the doorway of the hotel. This was reported as soon as we discovered it and the hotel did nothing to help us out. There were no extra sheets for the pull-out bed and after 5 calls to front desk with no answer, we went down to lobby to ask. There was nobody at desk until finally someone came from the back. The whole front desk area smelled of pot smoke. In the morning before check out time they sent someone around to change locks on all the doors, so there was a stranger in the room as I came out of the bathroom. The whole hotel experience was shady and unwelcoming.
Kimberly
Stayed 1 night in Dec 2025