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citizenM Chicago Downtown

4.0 star property
4-star hotel near Michigan Avenue

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Photo gallery for citizenM Chicago Downtown

Property amenity
View from property
Daily buffet breakfast (USD 20.00 per person)
Lobby
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Chicago

Central Chicago getaway .A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Also, Millennium Park is within half a mile (1 km) and Grant Park is within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Grant Park - 11 min walk - 0.6 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Sweetwater Tavern & Grille - ‬1 min walk

About this property

citizenM Chicago Downtown

4-star hotel near Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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Feb 22 - Feb 23
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

How close is citizenM Chicago Downtown to the airport?

CitizenM Chicago Downtown is 13.2 mi (32-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Chicago Downtown?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on Jan 27, 2026 start from $103.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Chicago Downtown have an airport shuttle?

Airport shuttle services are not available at citizenM Chicago Downtown.

How close is citizenM Chicago Downtown to the beach?

This hotel is 1.1 mi (9-min drive) from Ohio Street Beach and 2.1 mi (8-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does citizenM Chicago Downtown offer free breakfast?

Free breakfast isn’t provided at citizenM Chicago Downtown, but buffet breakfast is offered for a fee of USD 20.00 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Chicago Downtown?

No, there is no casino at this hotel, but Bally's Casino Chicago (10-min walk) is nearby.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at citizenM Chicago Downtown?

Free parking is not available at this hotel.

Does citizenM Chicago Downtown have a pool?

CitizenM Chicago Downtown does not have a pool.

Does citizenM Chicago Downtown have a restaurant?

CitizenM Chicago Downtown is home to CanteenM - open 24/7, which features international cuisine.

Does citizenM Chicago Downtown have a spa?

There are no spa services available at this hotel.

How close is citizenM Chicago Downtown to downtown Chicago?

CitizenM Chicago Downtown is 0.7 mi away from Chicago.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3184 out of 4193 reviews
Rating 8 - Good. 634 out of 4193 reviews
Rating 6 - Okay. 198 out of 4193 reviews
Rating 4 - Poor. 82 out of 4193 reviews
Rating 2 - Terrible. 95 out of 4193 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Very small room - as wide as a king-sized bed is long. Like a small cabin on a cruise ship. If two people use the bed, one will have to crawl over the other. "Bathroom" is an opaque glass partition containing a toilet and shower. Period. And the blinds are perforated. When someone in the building across the way turned on a light in their building, I could see them pretty clearly with the shade down. Don't know if they could see me. Fair amount of street noise, too
Stayed 1 night in Oct 2025

10/10 Excellent

Shameka

Business traveler
Liked: Amenities
Love
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Olga

Stayed 2 nights in Oct 2025

10/10 Excellent

Seila

Stayed 1 night in Oct 2025

8/10 Good

Tari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best experience! Very modernized and fun!
Stayed 1 night in Oct 2025

10/10 Excellent

Adriana, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, modern, clean hotel. Reasonably priced for as close to where the other high-priced hotels (Marriott, Intercontinental, etc.) were also situated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Pete

Stayed 2 nights in Oct 2025

10/10 Excellent

Shivkanth

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and location. Vibe check passed.
Stayed 1 night in Oct 2025

10/10 Excellent

Antoine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Oct 2025

10/10 Excellent

Davin

Stayed 2 nights in Oct 2025

2/10 Terrible

Valbona

Disliked: Cleanliness, staff & service, property conditions & facilities
Cold room, no fridge, small room, the check in lady was lazy and sounded rude. The internet connection didn’t work for two days in the row and I had a lot of work to finish!! I personally liked only the breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 7 nights in Oct 2025

6/10 Okay

OLGA, Orlando, FL 32829-7648

Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Alvin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the convenience to the tourist areas and the color scheme of Citizenm. My major disappointment with this hotel is that it reminded me of a dorm or a cabin cruise room it appears to target young people because our room was extremely small with one way in and out of the bed because the bed was pressed against the wall by the window. Theres no expectation of privacy because the bathroom glass was covered but you could still see someone taking a shower. The staff was short handed because getting towels or getting the room clean sometimes was a challenge. Drinks was high as hell. Refrigerator wasn't cold. Gym was nice. Once again nice for young people and singles looking to crash but not for vacationers who have had far better hotel experiences
Stayed 3 nights in Oct 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are small but have everything you need - probably most appropriate for a solo or couples getaway. Staff was so friendly and accommodating, great location and nice pitdoor areas, I would definitely stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great parking needs to have valet as an option
Stayed 2 nights in Oct 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the hotel bar was poor — it felt like no one wanted to be there.
Stayed 4 nights in May 2025

10/10 Excellent

Carmen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but honestly still bigger than I was expecting. Really enjoyed our stay here. It was perfect for a short stay in Chicago! Would recommend. Staff were super friendly and helpful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kewon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really want to give all my best to the staff; always so courteous and willing to offered to help in any case. My most concerted thanks to Liz, who went out of her way to help me find a lost watch without a moment’s hesitation. I pray her pillow is cold and her belly full each and every night.
Stayed 1 night in Oct 2025

8/10 Good

Johnnell Renea

Stayed 2 nights in Oct 2025

10/10 Excellent

Marc

Stayed 1 night in Oct 2025