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citizenM Chicago Downtown

4.0 star property
4-star hotel near Michigan Avenue

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Photo gallery for citizenM Chicago Downtown

Property amenity
Daily buffet breakfast (USD 20.00 per person)
View from property
Lobby
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

Holiday Inn Express Chicago - Magnificent Mile by IHG

Downtown Chicago
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, 1,006 reviews
$88 nightly
The price is $103
Feb 24 - Feb 25
Total with taxes and fees
Holiday Inn Express Chicago - Magnificent Mile by IHG

About the neighborhood

Chicago

Central Chicago getaway .A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Also, Millennium Park is within half a mile (1 km) and Grant Park is within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Cloud Gate - 6 min walk - 0.4 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Chicago Brewhouse - ‬3 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Bar Pendry - ‬1 min walk

About this property

citizenM Chicago Downtown

4-star hotel near Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

How close is citizenM Chicago Downtown to the airport?

CitizenM Chicago Downtown is 13.2 mi (32-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Chicago Downtown?

As of Feb 2, 2026, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on Feb 3, 2026 start from $104.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Chicago Downtown have an airport shuttle?

Airport shuttle services are not available at citizenM Chicago Downtown.

How close is citizenM Chicago Downtown to the beach?

This hotel is 1.1 mi (9-min drive) from Ohio Street Beach and 2.1 mi (8-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does citizenM Chicago Downtown offer free breakfast?

Free breakfast isn’t provided at citizenM Chicago Downtown, but buffet breakfast is offered for a fee of USD 20.00 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Chicago Downtown?

No, there is no casino at this hotel, but Bally's Casino Chicago (10-min walk) is nearby.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at citizenM Chicago Downtown?

Free parking is not available at this hotel.

Does citizenM Chicago Downtown have a pool?

CitizenM Chicago Downtown does not have a pool.

Does citizenM Chicago Downtown have a restaurant?

CitizenM Chicago Downtown is home to CanteenM - open 24/7, which features international cuisine.

Does citizenM Chicago Downtown have a spa?

There are no spa services available at this hotel.

How close is citizenM Chicago Downtown to downtown Chicago?

CitizenM Chicago Downtown is 0.7 mi away from Chicago.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3188 out of 4202 reviews
Rating 8 - Good. 634 out of 4202 reviews
Rating 6 - Okay. 201 out of 4202 reviews
Rating 4 - Poor. 82 out of 4202 reviews
Rating 2 - Terrible. 97 out of 4202 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Fabian

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist made the stay 100x better
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very helpful and the room was clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Codi

Stayed 3 nights in Oct 2025

8/10 Good

Tim

Liked: Cleanliness, amenities
Central location, good price
Stayed 4 nights in Oct 2025

6/10 Okay

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, modern and hi tech. Very cramped space, though. Felt a little like a cruise ship room. King Bed was still a king bed but it was literally filling the room from one wall to the other. No iron/ironing board provided. Had to arrange my own parking vs. having guidance to pick one, which is not great when arriving late at night. Breakfast was adequate but not varied or tasty enough to warrant the $20 price tag, even in Chicago.
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean Rooms and nice amenities. Thanks
Stayed 2 nights in Oct 2025

10/10 Excellent

Shakeina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, amazing staff, everything was in walking distance. Definitely worth the stay!
Stayed 3 nights in Oct 2025

4/10 Poor

Cartez

Disliked: Amenities
Room was way too small didn’t have any towels had to call three different times. Will never stay again
Stayed 1 night in Oct 2025

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic!
Stayed 1 night in Oct 2025

2/10 Terrible

Maurice

Traveled with family
Disliked: Amenities, property conditions & facilities
Terrible hotel, the rooms are very small and the bed feels like you are laying on concrete. I will never stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

CARLOS, key biscayne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very cool hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Stayed 2 nights in Oct 2025

10/10 Excellent

Niranjan

Stayed 2 nights in Oct 2025

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Oct 2025

4/10 Poor

Qunaysha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When i first arrived room wasnt ready they system had crashed so couldnt bill anything to room when we finally get our room only was able to get 1 key for stay go upstairs to room tv wasnt working due to system crash that lasted a few hours same day later on in night lights stopped working had to change rooms never got my 2 free drink vouchers overall just wasnt what i expected
Stayed 2 nights in Oct 2025

10/10 Excellent

Kashmir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property! Will definitely be back. All of the workers were so nice and helpful. Made our trip amazing. Only complaint the room was a little dirty/dusty. Our sheets needed to be changed as they were covered in hair and dirt. But they addressed the concerns immediately!
Stayed 2 nights in Oct 2025

10/10 Excellent

Anna Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet Liked security of building Good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Reema

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so wonderful! Super nice, very funny, very friendly! The amenities were so great and the room was beautiful. Would definitely come back!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small but clean and modern room that was good for a 3 night stay. Excellent location and gym/fitness centre.
Stayed 3 nights in Oct 2025

8/10 Good

Mamie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location was convienent for exploring many attractions, TV access was difficult. I am deaf and couldnt get the captioning on and the delay between channel changes was at least 110 seconds. Sometimes turning off the t.v.. breackfast menue was the same. Quiet and clean.
Stayed 4 nights in Oct 2025

10/10 Excellent

Robert, Naperville

Stayed 1 night in Sep 2025

10/10 Excellent

Carolyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Oct 2025

10/10 Excellent

mhd iyad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, good location, excellent helpful staff. Emergency vehicles sirens could be heard at times.
Stayed 3 nights in Oct 2025

6/10 Okay

GABRIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave and no refrigerator in room Room too small
Stayed 1 night in Oct 2025