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citizenM Chicago Downtown

4.0 star property
4-star hotel near Michigan Avenue

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Photo gallery for citizenM Chicago Downtown

Property amenity
Daily buffet breakfast (USD 20.50 per person)
View from property
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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2 restaurants, breakfast served

The Drake

Downtown Chicago
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,401 reviews
$134 nightly
The price is $158
Mar 5 - Mar 6
Total with taxes and fees
The Drake

About the neighborhood

Chicago

Central Chicago getaway .A stay at this Downtown Chicago hotel places you steps from Chicago Riverwalk and a 5-minute walk from Michigan Avenue. Also, Millennium Park is within half a mile (1 km) and Grant Park is within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 miles
  • Chicago Riverwalk - 2 min walk - 0.1 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 5 min walk - 0.3 miles
  • Cloud Gate - 6 min walk - 0.4 miles

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 38 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Chicago Brewhouse - ‬3 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Smashburger - ‬2 min walk

About this property

citizenM Chicago Downtown

4-star hotel near Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

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Front of property
Hotel Riu Plaza Chicago
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 3,418 reviews
$137 nightly
The price is $161
Mar 4 - Mar 5
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with cable channels
  • iPad
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

How close is citizenM Chicago Downtown to the airport?

CitizenM Chicago Downtown is 13.1 mi (38-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Chicago Downtown?

As of Feb 27, 2026, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on Mar 22, 2026 start from 116.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Chicago Downtown have an airport shuttle?

Airport shuttle services are not available at citizenM Chicago Downtown.

How close is citizenM Chicago Downtown to the beach?

This hotel is 1.1 mi (8-min drive) from Ohio Street Beach and 1.8 mi (11-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does citizenM Chicago Downtown offer free breakfast?

Free breakfast isn’t provided at citizenM Chicago Downtown, but buffet breakfast is offered for a fee of USD 20.50 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Chicago Downtown?

No, there is no casino at this hotel, but Bally's Casino Chicago (10-min walk) is nearby.

What time is check-in at citizenM Chicago Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at citizenM Chicago Downtown?

Free parking is not available at this hotel.

Does citizenM Chicago Downtown have a pool?

CitizenM Chicago Downtown does not have a pool.

Does citizenM Chicago Downtown have a restaurant?

CitizenM Chicago Downtown is home to CanteenM - open 24/7, which features international cuisine.

Does citizenM Chicago Downtown have a spa?

There are no spa services available at this hotel.

How close is citizenM Chicago Downtown to downtown Chicago?

CitizenM Chicago Downtown is 0.7 mi away from Chicago.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3219 out of 4241 reviews
Rating 8 - Good. 639 out of 4241 reviews
Rating 6 - Okay. 201 out of 4241 reviews
Rating 4 - Poor. 83 out of 4241 reviews
Rating 2 - Terrible. 99 out of 4241 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Eto

Liked: Cleanliness, amenities, property conditions & facilities
Everything was Amazing
Stayed 1 night in Nov 2025

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best stafff. Good room. Wish bed was a little softer. Room size good for a sleep only hotel but small if you’re looking to relax there
Stayed 2 nights in Nov 2025

8/10 Good

Brian

Stayed 3 nights in Nov 2025

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice look, great staff but the bathroom in the rooms were terrible. Also the room needs more outlets.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Rooms are small but it works for what we were looking for. Great location, walking distance from so much to do!
Stayed 2 nights in Nov 2025

10/10 Excellent

Shaun

Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Stayed 2 nights in Nov 2025

10/10 Excellent

Bryston

Stayed 2 nights in Nov 2025

10/10 Excellent

Elsa Nieves

Stayed 3 nights in Oct 2025

10/10 Excellent

Guillermo

Stayed 4 nights in Nov 2025

10/10 Excellent

Lilly

Stayed 3 nights in Nov 2025

8/10 Good

Brianna

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service
Somewhat
Stayed 3 nights in Nov 2025

10/10 Excellent

Lisa

Stayed 3 nights in Nov 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, very modern, and although a bit small, it fit our needs perfectly. I loved the self check-in process and the option to choose our room view. Staff was also extremely friendly and helpful whenever we needed anything.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Amazing room
Stayed 1 night in Nov 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Pretty cool hotel with a modern vibe. The rooms are small with the bed up against the wall, so it’s surrounded by 3 walls. It was just a little weird because one of us (between my husband and I) would have to climb over the other if we had to get up in the middle of the night. This is the first time I’ve stayed at a hotel that didn’t supply wash cloths or cups in the room (they did supply towels). There’s also no coffee maker in the room. The staff were friendly and it was pretty quiet for being downtown. The location is great!
Stayed 3 nights in Nov 2025

6/10 Okay

Jeanne, Louisville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean but small. There was no coffee maker and no glasses at the sink or elsewhere. There was also no access to ice. The website indicated that there was no parking available on site. We attempted to contact guest services on our way into Chicago and were placed on hold for 30 min with no answer. So we parked at the closest garage we could find on google (a mile away) and checked in. We then saw information directing guests to their parking facility.
Stayed 2 nights in Nov 2025

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Front desk staff at check-in was extremely rude, rooms are very small especially for more than 1 person, location is great. Lots of usual amenities like robes or water bottles not available. No option of having anything brought to room, essentially a self service hotel which we didn’t realize. Likely wouldn’t recommend staying here until trying to be on a budget, you get what you pay for in terms of price. If you don’t care or aren’t picky about usual perks of a hotel, then this is a good option in a good central location.
Stayed 2 nights in Nov 2025

4/10 Poor

Nastia

Liked: Cleanliness
Disliked: Property conditions & facilities
-
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities
The room was clean! Booked the CitizenM for our anniversary trip, staff surprised us with a sweet gesture (card and snacks). The hotel is in the perfect location. Quiet and very aesthetically pleasing hotel overall. Loved the bar in the hotel and the drinks of course!
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharon

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful hotel!
Stayed 5 nights in Nov 2025

10/10 Excellent

journee

Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffini

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were lovely. The rooms are tiny. I’d recommend bringing the smallest bag you can get away with. It was a bit like being in our camper. Someone has to sleep by the wall and climb over your partner to use the restroom. We found it charming instead of a deal breaker like some other reviewers.
Stayed 4 nights in Nov 2025