4.1 out of 5

"When we arrived the clerk said that Expedia had made an error and allowed us to book a king executive suite, and that Expedia wanted me to call them s ... " More

By a verified traveler on Tue 05 Dec 2017

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Hotel Description

Fairfield Inn & Suites Chicago Downtown / Magnificent Mile places you steps from Northwestern Memorial Hospital and within a 10-minute stroll of Tribune Tower. Highlights at this hotel include free daily breakfast and a 24-hour business center.

Smart TVs with cable channels are featured in all rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. You'll find nice touches like free toiletries and pillowtop beds to enhance your stay. Additionally, refrigerators, free newspapers, and free local calls are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find a snack bar/deli, a 24-hour front desk, and a computer station. Free hot/cold buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this Near North Side hotel include Ann and Robert H. Lurie Children's Hospital and Water Tower Place.

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max
$70 per night

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fairfield Inn & Suites Chicago Downtown / Magnificent Mile ratings based on 38 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Check in Issue

Pros: The location was very good.
When we arrived the clerk said that Expedia had made an error and allowed us to book a king executive suite, and that Expedia wanted me to call them so they could explain it. He said there was a room with double beds available at the same price. In the end, after a lot of confusion we accepted the smaller room leaving my wife and myself to sleep in a double bed, which was too small for the both of us. I don't know if this indeed, was an error by Expedia, Travelocity or the hotel. I would have assumed that if something had changed with my reservation Travelocity would have notified me. The staff at the hotel for all other matters was very kind and helpful.

Posted by on Dec 5, 2017

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Comment from Hotel Management

Dec 7, 2017 by Front Office Manager

Thank you for your great review and your valued feedback.

5 out of 5

#lovechicago

We are SO happy we chose Fairfield Inn and Suites. It is close to the Magnificent Mile so we could walk and shop!! They offer a free breakfast...extremely good! Our room was awesome!!

Posted by , from Michigan on Dec 1, 2017

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Comment from Hotel Management

Dec 3, 2017 by Front Office Manager

Thank you Diane for your perfect 5 star review! We are happy to hear you enjoyed your recent stay and that our location suited you well. We hope we have become your hotel of choice when visiting Chicago.

4 out of 5
Good location, nice breakfast room and offerings, helpful staff. Could hear people in neighboring room late at night- need a continuous fan for white noise.

Posted by on May 20, 2017

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Comment from Hotel Management

May 28, 2017 by Front Office Manager

Thank you for your review! We are happy to hear you enjoyed your recent stay with us and that our breakfast suited your needs. We hope we have the opportunity to serve you again in the future.

3 out of 5

Great location.

Room was clean, nicely appointed, yet very small for a "suite". (3 adults) Very cramped in relationship to other Fairfield inns we have stayed at. Breakfast choices great. Location is great and staff over thanksgiving weekend were very friendly.

Posted by on Nov 29, 2016

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Comment from Hotel Management

Dec 4, 2016 by Front Office Manager

Thank you for your review! We are happy to hear you enjoyed your recent stay with us. We are one of the smaller hotels since we are located in the heart of the city but still hope you do come back and visit us in the future.

4 out of 5

Pearl Jam weekend in the Windy city.

Nice King room that was clean and functional. Good breakfast and nice hotel staff. Only complaint is we in room 314 that was adjacent to the garbage dumpsters that were emptied every morning at 6am. Very loud that woke us up.

Posted by , from Pocono's of Pa on Aug 31, 2016

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Comment from Hotel Management

Sep 3, 2016 by Susan Selim

Thank you for sharing your experience with us. I'm sorry that you were awoken early morning. We hope to see you next time in Chicago, and will ensure to place you on a high floor.

4 out of 5

Very nice hotel excellent ubication

Pros: Yes
Very good, is excellent hotel clean, very good situation

Posted by , from New York, NY on May 8, 2016

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Comment from Hotel Management

May 12, 2016 by Susan Selim AGM

Thank you for sharing your feedback! I'm glad you enjoyed your stay with us.

4 out of 5

Great bargain.

Great bargain while they finish renovations. Rooms were really nice and VERY comfortable.

Posted by on Jan 22, 2016

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4 out of 5

Best staff!

The hotel staff, front desk and maintenance were all amazing. The most friendly, helpful people on the planet. Thanks for making our experience and stay a great one!!

Posted by on Jan 4, 2016

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3 out of 5

Nice Hotel - but NO LOBBY right now

Just stayed at the Fairfield Inn and Suites on 12/26/15. The hotel is being remodeled right now. The new rooms are nice and in general we had a good stay. The location is great and the staff was very helpful. But the lobby is not accessible right now as it is under construction. Would have been good to know as we were three families travelling together and could have used a place to gather. They did let us use the breakfast room, but not quite the same. Just check before you stay,

Posted by on Dec 28, 2015

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5 out of 5

Great location, nice rooms.

It's just a short walk from Michigan Avenue, but we didn't hear any street noise. The room was comfortable, clean and nicely decorated; the staff went above and beyond to make checking in and out a breeze. We didn't have much of a view, but that didn't bother us at all. I would definitely stay here again.

Posted by on Nov 17, 2015

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About the Fairfield Inn & Suites Chicago Downtown / Magnificent Mile

Location 216 East Ontario Street, Chicago, IL 60611

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 500 square feet (46 square meters). A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Fairfield Inn & Suites Chicago Downtown / Magnificent Mile. Parking is available for a fee. A complete renovation of Fairfield Inn & Suites Chicago Downtown / Magnificent Mile was completed in April 2016. This Chicago hotel is smoke free.

  • 15 levels
  • 2 conference rooms
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Breakfast available (free)
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.8 km / 17.9 mi)
  • Train station: Chicago Western Avenue Station (5.8 km / 3.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Fairfield Inn & Suites Chicago Downtown / Magnificent Mile offer complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. Smart televisions come with premium cable channels and Netflix. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6 AM to 10 AM.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 42 per day
  • Valet parking fee: USD 58 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.