4.5 out of 5

"I went to Chicago for the weekend and am very glad I chose the Gwen. Great hotel, great location! Everything was very nice, modern, clean, etc. I had ... " More

By a verified traveler on Wed 16 Aug 2017

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Hotel Description

A luxury stay in the heart of Chicago awaits you at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, a recipient of the prestigious Conde Nast Top 100 List award in 2013. Within steps you'll find Tribune Tower and Wrigley Building within a 10-minute stroll. Highlights at this romantic hotel include in-room free WiFi, free Internet, and plasma TVs.

Cable TV, DVD players, and free newspapers are featured in all 311 rooms. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Additionally, 24-hour room service, free bottled water, and in-room massages are available.

The restaurant, Circa Restaurant, serves American cuisine and is open for breakfast. For a drink, you can stop by the hotel's own bar/lounge. 15000 square feet (1394 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a 24-hour health club, and coffee/tea in a common area. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Near North Side hotel include John Hancock Center and Chicago Water Tower.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$230 per night

Grand Suite, 1 King Bed with Sofa bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Suite, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Gwen ratings based on 47 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great Hotel - Would go back.

Pros: Modern Decor
Cons: More Free Amenities - Breakfast?
Location: Within walking distance to ALOT. Upscale shopping mall attached to hotel.
I went to Chicago for the weekend and am very glad I chose the Gwen. Great hotel, great location! Everything was very nice, modern, clean, etc. I had 2 rooms. They were both supposed to be king beds, but since we did check in late (which they were aware of) they were out of king beds, so 1 room ended up being a double. Not a big deal. The rooms were beautiful, the beds were amazing / super comfy! I liked that there was a shopping mall attached to our hotel. Overall A+, the only downside was I got charged an extra one hundred and fifty dollars in "fees" per room at the hotel, for what I have yet to know. I wish I had known that information going in.

Posted by , from New Jersey on Aug 16, 2017

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5 out of 5

Nice hotel. Good location for me.

Staff friendly and helpful. Someone available at all times.

Posted by on Apr 11, 2017

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3 out of 5

A Pretty Face without a Personality

Pros: Beautiful artwork and lobby.
Cons: Lack of restrooms by fitness. Restaurant and bar quality. General lack luster hotel staff.
The hotel wasn't horrible but it wasn't good either. It was a beautiful hotel but lacking in service or customer care that you would typically expect in downtown Chicago at a nice hotel. The room itself was standard but nothing really beyond that measure - certainly nothing that would make me recommend this place to a friend. The bar and dining room were nearly empty on a Friday night and experiencing the service and the food reminded me of the start of an episode of bar rescue - which would frankly be an excellent idea for this place. In general there also needed to be a bit of an increase in housekeeping staff for the general areas. The alarm in our room had been set for 5:00 a.m. Saturday by a previous guest I assume - which was also a bit irritating that this had not been checked. When we used the fitness center on the 11th floor we discovered that the bathrooms outside of it were locked - meaning that we would have to go up the elevators and down to our room if we wished to use the facilities - which we watched play out with other guests (over three days) who also made this discovery. Lastly, when we were checking out we discovered that we couldn't do it electronically or through the TV - you had to go to the front desk and check out - which means waiting in line again... Overall again it wasn't horrible - just was not the pleasant experience I hoped to get for a nice weekend in Chicago at a nice and pricey hotel. All in all not bad - just not great either.

Posted by , from New York on Nov 14, 2016

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5 out of 5

Great location

Pros: The rooms were huge by Chicago standards and the location was great for River North. The hotel is attached to a mall that opens right onto Michigan Avenue, so most places that we wanted to go were a short walk away. The staff was very accommodating and friendly and the rooms were clean and had great views of the area.
Cons: The only issue that we had was that the ice machine on our floor never worked. Beyond that, everything was perfect.

Posted by , from Indiana on Oct 24, 2016

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5 out of 5

I don't usually do this....but

Pros: Everything....and we go in to Chicago at least twice a month...going back this coming weekend too.
Cons: They can't give you great views since they are over a Mall really....but the acceptability is worth it.
Location: Center of the busy area.
This was well located...just over Nordstroms and a HUGE shopping mall. I was on crutches and they had the hotel Mercedes Limo drive us to Victoria's Secret...5 blocks down because it was raining. The place is going to do an update on the lobby...and I can't figure out WHY???...it is modern and clean and stylish. Food was great, being gimpy I ate here twice over our 3 days. Beds were comfortable, the bellhop saw we had leftovers and ordered up a Microwave...they care and it shows.

Posted by , from Chicago Area on Dec 28, 2015

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2 out of 5

No amenities whatsoever.

I would not recommend this hotel to anyone who isn't wealthy. The hotel room was clean and comfortable, but there was no coffee maker, no refrigerator, no microwave, no pool, no hot tub, and no ice machine on our floor. Give me a Drury or Days Inn any day over the Conrad. The only thing it had going for it was the location. Even the clerk who checked us in was sarcastic towards us because we were asking about extra costs that we might not know about.

Posted by , from Terre Haute, Indiana on Jul 29, 2015

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5 out of 5

Great hotel in great location

We had an excellent time during our stay at the Conrad Hotel. The room was lovely and the staff pleasant and accommodating.

Posted by , from Naperville, Il on Jul 1, 2015

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5 out of 5
Ideal downtown location. Accommodations and staff do a great job catering to the business traveler.

Posted by on Jun 23, 2015

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5 out of 5

Perfect location in downtown.

Shopping, dining and sightseeing was awesome. Great location

Posted by on Mar 24, 2015

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5 out of 5

Great service, great rooms, excellent beds, pillows and room comfort overall!!

Pros: Close restaurants, Free Internet, Quiet
We had a very pleasant stay at The Conrad. We were treated like top clients in everything we requested and experienced. Going back to the hotel after a long day of sightseeing was something we looked forward to. The rooms are clean and had VERY comfortable beds and pillows. It was a pleasure to get some rest on them at the end of the day or just for a short nap. We had a problem with the WiFi that was solved immediately once we informed the front desk. A great experience overall!

Posted by , from St. Paul, MN on Aug 21, 2012

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About the The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Location 521 North Rush Street, Chicago, IL 60611

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A 24-hour health club, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 311 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 12 conference rooms
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1928
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.7 km / 17.9 mi)
  • Train station: Chicago Western Avenue Station (5.4 km / 3.4 mi)
  • Metro station: Grand Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers 311 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Circa Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Upstairs at The Gwen - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75.00 per pet, per stay (maximum USD 75.00 per stay)
  • Only dogs and cats are allowed
  • Weight limit: 25 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 19 per person (approximately)
  • Valet parking fee: USD 71 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay (maximum USD 75.00 per stay)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Conrad Chicago Hotel Chicago
  • Conrad Hotel Chicago
  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is listed in the 2013 Condé Nast Traveler Top 100 List and the 2012 Travel + Leisure 500.

Promotions

Parking Package
Book a stay in a "Parking Promotion" rate category and receive self parking for 1 vehicle with in/out privileges. Must book "Parking Package" rate plan to receive benefits. Not valid with any other discount, coupon, or offer. Other restrictions may apply.