4.5 out of 5

"I went to Chicago for the weekend and am very glad I chose the Gwen. Great hotel, great location! Everything was very nice, modern, clean, etc. I had ... " More

By a verified traveler on Wed 16 Aug 2017

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Hotel Description

4.5-star luxury hotel near Chicago Riverwalk

City center retreat

Your stay at this River North hotel places you within 6 miles (10 km) of Chicago Riverwalk and Water Tower Place. John Hancock Center and Chicago Theatre are also within 6 miles (10 km).


This smoke-free hotel features 2 restaurants, a bar/lounge, and a 24-hour health club. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and concierge services and free newspapers are also offered.

Free wired Internet, plasma TVs

Boasting comforts like premium bedding and pillow menus, the 311 guestrooms also offer free wired Internet and plasma TVs with cable channels. 24-hour room service, WiFi, and DVD players are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$126 per night

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago ratings based on 48 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Everyone (8) Couples (1) Business (1)
5 out of 5
Great experience! Staff was wonderful! Quick check in and a room was ready early for us. Room was clean, well appointed, beds were very comfortable. Loved the high bathroom, as well as the shampoo and conditioner and shower gel that was provided. We will go back next year. Great stay!

Posted by , from Jackson, Mi on Nov 6, 2018

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Comment from Hotel Management

Nov 6, 2018 by Ivy

Dear Cathy, Thank you for your feedback. We're happy to hear you had a great experience! We look forward to welcoming you back next year! Warm Wishes, Ivy Bustamante

4 out of 5

Great Hotel - Would go back.

Pros: Modern Decor
Cons: More Free Amenities - Breakfast?
Location: Within walking distance to ALOT. Upscale shopping mall attached to hotel.
I went to Chicago for the weekend and am very glad I chose the Gwen. Great hotel, great location! Everything was very nice, modern, clean, etc. I had 2 rooms. They were both supposed to be king beds, but since we did check in late (which they were aware of) they were out of king beds, so 1 room ended up being a double. Not a big deal. The rooms were beautiful, the beds were amazing / super comfy! I liked that there was a shopping mall attached to our hotel. Overall A+, the only downside was I got charged an extra one hundred and fifty dollars in "fees" per room at the hotel, for what I have yet to know. I wish I had known that information going in.

Posted by , from New Jersey on Aug 16, 2017

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5 out of 5

Nice hotel. Good location for me.

Staff friendly and helpful. Someone available at all times.

Posted by on Apr 11, 2017

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3 out of 5

A Pretty Face without a Personality

Pros: Beautiful artwork and lobby.
Cons: Lack of restrooms by fitness. Restaurant and bar quality. General lack luster hotel staff.
The hotel wasn't horrible but it wasn't good either. It was a beautiful hotel but lacking in service or customer care that you would typically expect in downtown Chicago at a nice hotel. The room itself was standard but nothing really beyond that measure - certainly nothing that would make me recommend this place to a friend. The bar and dining room were nearly empty on a Friday night and experiencing the service and the food reminded me of the start of an episode of bar rescue - which would frankly be an excellent idea for this place. In general there also needed to be a bit of an increase in housekeeping staff for the general areas. The alarm in our room had been set for 5:00 a.m. Saturday by a previous guest I assume - which was also a bit irritating that this had not been checked. When we used the fitness center on the 11th floor we discovered that the bathrooms outside of it were locked - meaning that we would have to go up the elevators and down to our room if we wished to use the facilities - which we watched play out with other guests (over three days) who also made this discovery. Lastly, when we were checking out we discovered that we couldn't do it electronically or through the TV - you had to go to the front desk and check out - which means waiting in line again... Overall again it wasn't horrible - just was not the pleasant experience I hoped to get for a nice weekend in Chicago at a nice and pricey hotel. All in all not bad - just not great either.

Posted by , from New York on Nov 14, 2016

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5 out of 5

Great location

Pros: The rooms were huge by Chicago standards and the location was great for River North. The hotel is attached to a mall that opens right onto Michigan Avenue, so most places that we wanted to go were a short walk away. The staff was very accommodating and friendly and the rooms were clean and had great views of the area.
Cons: The only issue that we had was that the ice machine on our floor never worked. Beyond that, everything was perfect.

Posted by , from Indiana on Oct 24, 2016

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5 out of 5

I don't usually do this....but

Pros: Everything....and we go in to Chicago at least twice a month...going back this coming weekend too.
Cons: They can't give you great views since they are over a Mall really....but the acceptability is worth it.
Location: Center of the busy area.
This was well located...just over Nordstroms and a HUGE shopping mall. I was on crutches and they had the hotel Mercedes Limo drive us to Victoria's Secret...5 blocks down because it was raining. The place is going to do an update on the lobby...and I can't figure out WHY???...it is modern and clean and stylish. Food was great, being gimpy I ate here twice over our 3 days. Beds were comfortable, the bellhop saw we had leftovers and ordered up a Microwave...they care and it shows.

Posted by , from Chicago Area on Dec 28, 2015

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2 out of 5

No amenities whatsoever.

I would not recommend this hotel to anyone who isn't wealthy. The hotel room was clean and comfortable, but there was no coffee maker, no refrigerator, no microwave, no pool, no hot tub, and no ice machine on our floor. Give me a Drury or Days Inn any day over the Conrad. The only thing it had going for it was the location. Even the clerk who checked us in was sarcastic towards us because we were asking about extra costs that we might not know about.

Posted by , from Terre Haute, Indiana on Jul 29, 2015

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5 out of 5

Great hotel in great location

We had an excellent time during our stay at the Conrad Hotel. The room was lovely and the staff pleasant and accommodating.

Posted by , from Naperville, Il on Jul 1, 2015

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5 out of 5
Ideal downtown location. Accommodations and staff do a great job catering to the business traveler.

Posted by on Jun 23, 2015

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5 out of 5

Perfect location in downtown.

Shopping, dining and sightseeing was awesome. Great location

Posted by on Mar 24, 2015

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About the The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Location 521 North Rush Street, Chicago, IL 60611

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. WiFi is free in public spaces. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. A 24-hour health club, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 311 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 1928
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (28.7 km / 17.9 mi)
  • Train station: Millennium Station (1.5 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers 311 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Circa Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Upstairs at The Gwen - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Sailing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.


  • Pets: USD 75.00 per pet, per stay (maximum USD 75.00 per stay), plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lb


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 23 per person (approximately)
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per pet, per stay (maximum USD 75.00 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Conrad Chicago Hotel Chicago
  • Conrad Hotel Chicago
  • Gwen Luxury Collection Hotel Chicago
  • Gwen Luxury Collection Hotel
  • Gwen Luxury Collection Chicago
  • Gwen Luxury Collection

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is listed in the 2013 Condé Nast Traveler Top 100 List.