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Congress Plaza Hotel

3.5-star property
520 South Michigan Avenue, Chicago, IL 1-855-201-7819

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3.8 out of 5
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See all 91 Travelocity Reviews

"Nice room, great view over the lake. Defective faucet in bathroom sink. No food available in the hotel. " More

By a verified traveler on Mon 10 Aug 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Columbia College Chicago

City center stay

With a stay at this The Loop hotel, you'll be steps from Auditorium Building and Theatre and Columbia College Chicago. Museum of Contemporary Photography and Fine Arts Building are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and express check-in are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 870 guestrooms also offer free WiFi and TVs. Free wired Internet, refrigerators, and room service are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$116* Per night/room May 12 - May 13

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Suite, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Congress Plaza Hotel ratings based on 91 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Congress Plaza Hotel

Everyone (41) Couples (10) Family (32)
2 out of 5
The property is beautiful, but old. Our first room was dingy, the furniture was very old and it smelled kind of funny. I felt like I was going back in time in the elevator. There's this uneasy feeling in the air throughout the air. There are few to none employees and security every where. The halls are dark and some floors are completely closed off. Our second room was a little better. The furniture was updated, but still old. The front desk people seemed a little odd. They could never answer any questions about the rooms. They did respond to requests in a timely manner, we asked for extra pillows and they came quickly. *We did not know this hotel is supposedly haunted. We don't know if it was in our heads or real but we heard weird noises at night, like knocking in the walls, things sounding like they were falling. Not sure if we were just imagining it, but it definitely was a little spooky. One of the staff we spoke to said to us "don't believe google" and seemed a little annoyed when we brought it up. There was also a heavy police presence in the hotel. We don't know why. This hotel was probably amazing in its prime. I wouldn't recommend it now. It has an eerie feel, with rooms locked up with padlocks, restaurants left to fall apart and just a feeling overall spookiness about it.

Posted by , from Boston on Oct 12, 2020

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Comment from Hotel Management

Oct 12, 2020 by shakeel

due to covid our occupancy is very low. we have closed parts of the hotel and only have few floors open till business return to normal

4 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 8, 2020 by shakeel

Thank you for choosing Congress Plaza Hotel

4 out of 5
Nice room, great view over the lake. Defective faucet in bathroom sink. No food available in the hotel.

Posted by , from Indiana on Aug 10, 2020

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Comment from Hotel Management

Sep 8, 2020 by shakeel

Thank you for choosing Congress Plaza Hotel

1 out of 5
Absolutely horrible. Room was out dated two sanitizing wipes were left on side table I cleaned the remote before turning on tv and the remote left the wipes completely black. The best part was waking up to a backed up tub with disgusting sewage backing up into it. They didnā€™t want to give us a refund for our stay that was horrible with the amount of rif raf roaming the halls all night even people trying to get in our room. So disappointed will never stay again

Posted by on Jul 26, 2020

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5 out of 5

Posted by on Jun 28, 2020

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Comment from Hotel Management

Jul 1, 2020 by shakeel

Thank you for your comments . again thank you for choosing congress plaza hotel

1 out of 5
I checked in - I went up to my room - I Walked out. The Hotell is old and dirty and not a place anyone would want to stay.

Posted by on Jun 2, 2020

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3 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 9, 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

4 out of 5
The valet wasnt available to park out car. The toilet continued to run.

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 4, 2020 by The Congress Plaza Hotel and Convention Center

Thank you for your feedback, we sincerely apologize for the inconveniences encountered during your stay at The Congress Plaza Hotel.

4 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Mar 2, 2020 by The Congress Plaza Hotel and Convention Center

Thank you for choosing The Congress Plaza Hotel, we look forward to hosting you for a future stay!

3 out of 5
Location was great! Price was good. Room was adequate. Bed a bit too hard. Cable/dish was not working so no TV after we returned to room for the night. No view but then I expected that due to the price. No clock radio. Slept ok. Shower good. Would stay again due to price & location. Only stayed one night.

Posted by on Feb 22, 2020

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About the Congress Plaza Hotel

Location 520 South Michigan Avenue, Chicago, IL 60605

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There are 2 restaurants on site, along with a coffee shop/cafƩ. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 50000 square feet (4645 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Congress Plaza Hotel. For a fee, parking is available. This 3.5-star Chicago hotel is smoke free.

  • 870 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 1893
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (31.2 km / 19.4 mi)
  • Train station: Chicago Van Buren Street Station (0.4 km / 0.2 mi)
  • Metro station: Harrison Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 6:30 AM and 11:00 AM.

Tavern Tap - This sports bar serves breakfast only.

Tavern Tap - Onsite sports bar. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 23 for adults, USD 12 and USD 18 for children (approximately)
  • Self parking fee: USD 46.00 per night (in/out privileges)
  • Valet parking fee: USD 52.00 per night (in/out privileges)
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Congress Hotel
  • Congress Hotel Plaza
  • Congress Plaza
  • Congress Plaza Chicago
  • Congress Plaza Hotel
  • Congress Plaza Hotel Chicago
  • Hotel Congress Plaza
  • Plaza Congress Hotel
  • Congress Hotel Chicago
  • Congress Plaza Hotel Hotel
  • Congress Plaza Hotel Chicago
  • Congress Plaza Hotel Hotel Chicago

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.