"Without requesting, our room was upgraded when we checked in. The room was lovely and the view spectacular. It was a wonderful surprise! " More

By a verified traveler on Sat 01 Sep 2018

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Hotel Description

3.5-star hotel near Columbia College Chicago

City center stay

With a stay at this The Loop hotel, you'll be steps from Auditorium Building and Theatre and Columbia College Chicago. Museum of Contemporary Photography and Fine Arts Building are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and express check-in are also offered.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 870 guestrooms also offer free WiFi and TVs. Free wired Internet, room service, and coffee/tea makers are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$80 per night

Standard Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Suite, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Congress Plaza Hotel ratings based on 34 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Congress Plaza Hotel

Everyone (33) Family (1)
5 out of 5

Posted by on Dec 10, 2018

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1 out of 5
Okay so the hotel is very old, I fully understand that. The staff was as nice as they could be and I feel bad they probably deal with so many complaints because they hotel is terrible. The lobby, beautiful. Beyond that, it’s a total dump. The carpet is stained & lumpy throughout. Damage on walls and doors just painted over with white paint. The rooms have like no lights and no way to control the temperature. No hot water, stand in ankle deep water to shower. After our room had been cleaned, I was walked in on by a hotel employee while I was in the shower, I attempted contacting management and they wouldn’t reply. The $20 breakfast buffet is also awful! I will never stay at this hotel ever again!!!

Posted by , from Holland, MI on Oct 9, 2018

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4 out of 5
Great location! Needs a little bit of a facelift though -- rooms could be more modern. i.e. Pillows were awful. Otherwise, great stay!

Posted by , from Boston on Sep 24, 2018

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5 out of 5
Without requesting, our room was upgraded when we checked in. The room was lovely and the view spectacular. It was a wonderful surprise!

Posted by on Sep 1, 2018

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4 out of 5

Great location.

Perfect location for visiting Grant Park and the lakefront.

Posted by , from Lake Villa, IL on Aug 27, 2018

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4 out of 5
We had a great view of the lake and it’s close to almost everything you need. We walked a lot, so much within walking distance. The hotel is old, it needs new carpeting and wall coverings. The bathrooms and the beds were the best part of the rooms. All the staff were friendly and helpful.

Posted by , from Missouri on Jul 21, 2018

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5 out of 5
The only staff that was not helpful was the bellman. We were not using valet so they didn't want to help us with anything. The staff in the parking garage was great. The room was nice. The hotel is very close to Grant Park, but not very close to shopping. I would stay there again!

Posted by on Jul 15, 2018

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3 out of 5
Overall it was ok, the room wasn't as nice as the pictures online. Mold in the mini fridge, hairdryer didn't work, stains on the bedding and curtains. Also, housekeeping did not come in and make beds / exchange towels. Could have been a better experience.

Posted by on Jun 18, 2018

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5 out of 5

Exceptional staff

I could not be more grateful to the hotel and staff for the empathy, professionalism and compassion they all showed while my boyfriend was there recovering from surgery. They all went above and beyond to ensure he was taken care of until I could fly in to be with him. This to me shows great leadership and the true character of everyone who worked with him and I while we were there even adding a day to our stay. Thank you graciously!

Posted by on May 7, 2018

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4 out of 5

Older historic hotel on Michigan Avenue in The Loo

Pros: Convenient location. Reasonable price for The Loop. Historic building.
Cons: A few minor issues with the maid staff.
Location: Near the Millennium Park and Grant Park. Excellent restaurants nearby including Pizano's Chicago pizza. Near the CIBC Theatre (Hamilton playing now!)
This historic 1893 gem has hosted presidents and has been the scene of historic events. Excellent location on Michigan Avenue in The Loop is convenient to all Chicago attractions. Lobby reflects the grand heritage of the hotel.

Posted by , from Irving, Texas on May 7, 2018

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 50000 square feet (4645 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Congress Plaza Hotel. Parking is available for a fee. This 3.5-star Chicago hotel is smoke free.

  • 870 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 20 conference rooms
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 1893
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.4 km / 18.9 mi)
  • Train station: Chicago Van Buren Street Station (0.4 km / 0.3 mi)
  • Metro station: Harrison Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Congress Plaza Hotel offers 870 air-conditioned accommodations with safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Congress Plaza Hotel has 2 restaurants serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

A fitness center on the lower level of the Congress Plaza Hotel is open 24 hours a day.

Guests can run, walk, bicycle, or skate on a path that runs along Lake Michigan for 20 miles. It's accessed via Grant Park, across the street from the hotel. Bikes, in-line skates, and pedal-powered buggies can be rented at several beachfront locations. During the summer, Oak Street Beach, about two miles north, is a popular swimming spot when lifeguards are on duty. Canoeing, kayaking, and rowing equipment is available for rent at the Lincoln Park Boathouse, four miles north of the hotel. A public golf course is located six miles north.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Windsurfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Self parking fee: USD 44.00 per day (in/out privileges)
  • Valet parking fee: USD 49.00 per day (in/out privileges)
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Refrigerator fee: USD 10.00 per night
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Congress Hotel
  • Congress Hotel Plaza
  • Congress Plaza
  • Congress Plaza Chicago
  • Congress Plaza Hotel
  • Congress Plaza Hotel Chicago
  • Hotel Congress Plaza
  • Plaza Congress Hotel
  • Congress Hotel Chicago

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.