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 Chicago •1 Room
 Chicago • 1 Room
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The Willows Hotel

3-star property
555 W Surf St, Chicago, IL 1-855-201-7819

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4.3 out of 5
Very good!
See all 17 Travelocity Reviews

"My room was a bit chilly but the manager took care of it immediately and moved me to a better room! " More

By a verified traveler on Sun 08 Dec 2019

Points Of Interest

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Hotel Description

3-star boutique hotel near Lincoln Park Zoo

Close to the beach

A stay at this Lakeview hotel places you within half a mile (1 km) of Briar Street Theatre and 2 miles (3 km) of Lincoln Park Zoo. Wrigley Field and Vic Theatre are also within 2 miles (3 km).

Round-the-clock service

This hotel features free WiFi in public areas, laundry facilities, and self parking. Business travelers can take advantage of the laundry service. A snack bar/deli, a lobby fireplace, and luggage storage are also on offer.

Free WiFi, refrigerators

The 55 guestrooms have flat-screen TVs with cable channels and offer free WiFi and refrigerators. Minibars, premium bedding, and free newspapers are also available.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Aug 2 - Aug 3

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Petite Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Willows Hotel ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Willows Hotel

Everyone (15) Family (1)
4 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 8, 2021 by JM

Thank you for your review and for staying with us at the Willows Hotel. We are pleased to hear that you found our hotel to be cozy and comfortable and that you loved the location.

2 out of 5
Does not meet critieria for a boutique hotel- zero to no amenities, dirty and COVID restrictions not enforced with patrons- hard to say if enforced with staff- there was nothing to indicate any changes to endorse in COVID restrictions

Posted by on Apr 28, 2021

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Comment from Hotel Management

May 1, 2021 by JM

We as a hotel have had to adapt to changes during these times to keep guests safe and clean. During normal Non Covid 19 days we offer many amenities but have had to adjust our business model to keep our feel free to contact the hotel directly and speak to management about your experience.

5 out of 5

Posted by on Jul 19, 2020

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Comment from Hotel Management

Jul 19, 2020 by willows team

Thank you for the 5 star review!

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

5 out of 5
My room was a bit chilly but the manager took care of it immediately and moved me to a better room!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 11, 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

4 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 21, 2019 by JM

Thank you!

5 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by willows team

Thanks for the 5 stars!

4 out of 5

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 18, 2019 by Guest Services Team

We appreciate you taking the time to give our hotel a review. Enjoy your stay and we look forward to hosting you again in the future.

4 out of 5
The hotel was nice, felt clean, in a nice building.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 15, 2019 by willows team

Thank you for the feedback. We hope to see you again!

5 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 17, 2019 by Willows team

Thank you for the feedback! We hope to see you again.

About the The Willows Hotel

Location 555 W Surf St, Chicago, IL 60657

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. The business-friendly The Willows Hotel also features a vending machine, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (26.3 km / 16.4 mi)
  • Train station: Chicago Clybourn Station (4 km / 2.5 mi)
  • Metro station: Diversy Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Willows Hotel offers 55 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Willows
  • Willows Chicago
  • Willows Hotel
  • Willows Hotel Chicago
  • The Willows Hotel Hotel
  • The Willows Hotel Chicago
  • The Willows Hotel Hotel Chicago
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.