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Best Western River North Hotel

3-star property
125 W Ohio St, Chicago, IL 1-855-201-7819

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4.3 out of 5
Excellent!
See all 23 Travelocity Reviews

"It is near to all things we wanted to do, for the most part. We are used to trains and/or buses, so we can do things a little too far for walking. W ... " More

By a verified traveler on Tue 12 Nov 2019

Points Of Interest

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Hotel Description

3-star hotel near Michigan Avenue

City center stay

With a stay at this River North hotel, you'll be within half a mile (1 km) of Michigan Avenue and 2 miles (3 km) of Water Tower Place. Grant Park and Millennium Park are also within 2 miles (3 km).

Dining, indoor pool

This hotel features an indoor pool, a fitness center, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 150 guestrooms offer free WiFi and room service. Other amenities include premium bedding, coffee/tea makers, and free newspapers.

Deluxe Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western River North Hotel ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western River North Hotel

Everyone (14) Family (7)
5 out of 5

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 25, 2020 by jv

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Jabig Valentin Assistant Front Office Manager

5 out of 5
It is near to all things we wanted to do, for the most part. We are used to trains and/or buses, so we can do things a little too far for walking. We had our two grandsons with us this trip. They enjoyed the room being larger and the two televisions. The pool was a huge hit also!!

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 12, 2019 by jv

Good Evening, Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed the pool and were able to get to everything you needed with in our location. Your satisfaction is important to us and we hope we get to see you again on your next trip to Chicago. Best, Jabig Valentin Assistant Front Office Manager

4 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 27, 2019 by Charlotte Front Office Supervisor

Thank you for taking the time to provide feedback! Any and all feedback is appreciated and helps us maintain quality customer care for future guests. We hope to see you again soon on your next visit to beautiful Downtown Chicago! Best,

4 out of 5
The view from the rooftop lounge was nice and made for pretty pictures. The staff were all very helpful. The most noteworthy aspect of the stay was the convenience and ease of travel to and from the hotel. It was quite easy to navigate from one event to the next with this centrally located hotel.

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 19, 2019 by jb

Good Evening, thank you for taking the time to provide feedback on your recent stay with us. We appreciate any and all feedback to ensure a better guest experience. We are so glad to hear that we have met your expectations and that our location and staff were great addition to your travels with us in Chicago. We hope we will get to see you again on your next trip to Chicago. Best, Jabig Valentin Assistant Front Office Manager

5 out of 5
It was really near what we wanted to see and do. Everyone was very helpful and wonderful!

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by jv

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are glad to hear that you were close to everything you planned on your trip to Chicago. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jabig Valentin Assistant Front Office Manager

5 out of 5
I have been staying for years.Great location close to eating places and close to the L. Parking is on site.The whole staff was very accommodating!!!

Posted by , from Olin,Iowa on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by jv

Good Evening, Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that the our location was perfect for your travels and appreciate our staffs customer service. Your satisfaction is important to us and we hope to see you on your next trip to Chicago. Best, Jabig Valentin Assistant Front Office Manager

5 out of 5

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 11, 2019 by Charlotte Front Office Supervisor

Thank you for taking the time to provide feedback! We are always happy to hear when an experience with us is 5 out of 5! We hope to see you again soon on your next visit to beautiful Downtown Chicago! Best,

4 out of 5
Location is good. Staff is friendly. Room was clean. Older hotel. Elevator is small.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by Charlotte

JC, Thank you for taking the time to provide feedback! Any and all feedback is used to ensure quality customer care in the future. We are glad to hear that you enjoyed our location in the heart of Downtown Chicago. We pride ourselves on being within walking distance of the city's greatest attractions, included museums, sky scrapers, and the lake. Thank you for the kind words about our staff, we strive for quality customer care and it is great to hear that we are meeting guest expectations. Your comments are valuable to us, we hope to see you again on your next trip!

2 out of 5
Refused to honor the verbal agreement I had with their staff member before I booked through Travelocity that they’d have a two bed room for us even though I’d have to technically book the 1 bed king since that was the only available option on the website. I called and spoke to someone at this hotel before I booked who said they made me the accommodation on their end. When I went to check in they claimed there was no record of this convo. and were very rude and claimed this was not their fault. I tried to explain I would never have proceeded with booking if my only option was a 1 bed room being as we had 4 people coming. The man at the front desk was very patronizing and embarrassed me in front of the lobby of other patrons and refused to accept that there was an issue that I didn’t cause. Finally another team member came up and searched for cancellations and found a larger room (still one bed) and got us a roll away bed. You’d have better luck sleeping in a tent than this place.

Posted by on Aug 10, 2019

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5 out of 5
Staff was amazing! Clean rooms ! Only complaint the elevator was super slow!!!

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Front Office Manager

Thank you for an amazing rating! We appreciate your feedback and hope to see you again soon!

About the Best Western River North Hotel

Location 125 W Ohio St, Chicago, IL 60610

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western River North Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at Best Western River North Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Chicago hotel is smoke free.

  • 150 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (28.4 km / 17.6 mi)
  • Train station: Millennium Station (1.6 km / 1 mi)
  • Metro station: Grand Station (Red Line) (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Best Western River North Hotel offers 150 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Pizzeria Ora - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 10 per person (approximately)
  • Self parking fee: USD 25.00 per day
  • Valet parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel River North
  • Best Western River North
  • River North Best Western
  • Best Western Chicago
  • Chicago Best Western
  • Best Western River North Hotel Chicago
  • Best Western River North Hotel
  • Best Western River North Chicago
  • Best River Hotel Chicago
  • Best Western River North Hotel Hotel
  • Best Western River North Hotel Chicago
  • Best Western River North Hotel Hotel Chicago
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.