"Nice room but not very spacious for 2. A bit difficult getting ready for our excursion to explore the area. The staff couldn't be nicer. Parking was a ... " More

By a verified traveler on Mon 17 Jul 2017

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Hotel Description

Chicago Marriott Downtown Magnificent Mile puts you in the heart of Chicago, within a 20-minute stroll of Chicago Water Tower and Navy Pier. Highlights at this hotel include 2 restaurants, a 24-hour fitness center, and a bar/lounge.

You can enjoy TVs with cable channels, and all 1200 rooms feature WiFi, wired Internet, and in-room childcare. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Room service, coffee/tea makers, and free weekday newspapers are also available.

The restaurant, Harvest, is open for breakfast, lunch, and dinner. 65000 square feet (6039 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily. There's also the convenience of valet parking.

With a stay at this 4-star Near North Side hotel, you'll be 1.4 km (0.9 mi) from Art Institute of Chicago and 3.6 km (2.2 mi) from John G. Shedd Aquarium.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$130 per night

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe City View, High Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Mid Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, City View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chicago Marriott Downtown Magnificent Mile ratings based on 59 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0
2 out of 5

Very expensive not worth it!

Rooms are small. Carpet was dirty. Bathroom light bulb was out. Staff was unresponsive to fix the bathroom light while we went out for dinner. Heard the elevator noise all night. Nicest people were the bellmen and valet..... then I found out why in the morning. $61 for parking! Manager blamed the city and county for the high rates. A tap beer at the bar $8! I will never return.

Posted by on Aug 29, 2017

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3 out of 5

Small

Nice room but not very spacious for 2. A bit difficult getting ready for our excursion to explore the area. The staff couldn't be nicer. Parking was a nightmare. We barely made it on time for our show.

Posted by , from Illinois on Jul 17, 2017

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3 out of 5
It had no refrigerator and was at a bare minimum. Paying $200.00 a night should have entitled my party and myself to a few more amenities.

Posted by on Nov 14, 2016

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4 out of 5

Great hotel, great location

Perfectly located. Easy entrances. Great staff. Super clean and comfortable. Only downfall in my eyes was no free wifi. That is the only grumble I had!

Posted by on Sep 7, 2016

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3 out of 5

Almost didn't honor our bed-specific booking!

Pros: Convenience to parking, downtown and central to the other things we were going to do in town.
Cons: We specifically called Travelocity to do the booking because the website said EITHER 2-bed or king room. Honor the booking! or fix the process.
Location: Perfect location and central to all of the local activities we were planning.
Glad they finally did honor our specific king bed booking rather than making us take a 2-bed room on our anniversary weekend getaway, it still took 20 minutes for us to wait while our agent disappeared to see what could be changed on our behalf. Shouldn't have been an issue, but glad for the outcome.

Posted by , from South Bend, IN on Aug 29, 2016

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5 out of 5

Great Experience

Pros: Clean. Check in easy. Location perfect.
Cons: Bigger rooms.
Location: Everything is close by. Great location.
Great location on Michigan Ave. VERY comfortable bed. Staff professional and friendly. Parking easy. Will definitely go back. Excellent!

Posted by on Aug 1, 2016

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4 out of 5

Great location hotel!

Pros: Convenience and the price! Also the view was very nice!
Cons: The heat in the room was hard to regulate , although they are refurbishing the hotel! The breakfast options at the hotel were not worth price!!
Location: Plenty of restaurants of different price ranges. Many shops on Michigan Ave. & behind hotel.
This hotel is at a great location for shopping and food venues. There are many places within walking distance, even if you're handicapped. We would definitely stay here again!!

Posted by , from Elgin, IL on Jan 8, 2016

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3 out of 5

Tiny room and bathroom

Bathroom was TINY and very outdated. Hot water was only luke warm. Lobby was fantastic.

Posted by on Dec 14, 2015

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2 out of 5

Location great. Room not so much

Pros: Location
The write up on our room sounded fabulous. Street View, newly updated suite ?? room on the 42 floor. Hotel was busy as expected on a Saturday in Chicago..When we booked we did request early check in..when we checked in we requested again because we needed to change before seeing Blue Man Group. We checked in at 2 pm hoping to at least get in room before 4.. we kept asking for updates on room no body knew anything. Said they were full capacity night before and were STILL cleaning. Finally get in our special upgraded room late. only to find it's half the size of the regular rooms and the view was way less than spectacular !! This Marriott is our favorite place to stay when we are downtown.. very dissappointed in the service, room and the wait this time.

Posted by on Oct 26, 2015

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2 out of 5
Room was stuffy, small, outdated and the comforter has a rip in it, the bathroom had a hair and I can't believe this hotel charged as much as they did for what I thought was a 4 star hotel.

Posted by on Oct 4, 2015

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Comment from Hotel Management

Oct 7, 2015 by Brian

Good Morning, We appreciate your comments following your recent stay. Your comments have been forwarded to applicable department leaders to ensure we continue to focus on improving the guest experience. Actions steps are currently being taken to address many of the comments you shared.

About the Chicago Marriott Downtown Magnificent Mile

Location 540 North Michigan Avenue, Chicago, IL 60611

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 65000 square feet (6039 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Chicago Marriott Downtown Magnificent Mile. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 1 building
  • 1200 guestrooms or units
  • 46 levels
  • 2 dining venues
  • 54 conference rooms
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.7 km / 18.5 mi)
  • Train station: Chicago Western Avenue Station (6.4 km / 4 mi)
  • Metro station: Grand Station (0.4 km / 0.3 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Chicago Marriott Downtown Magnificent Mile offers 1200 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Harvest - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

A complimentary 24-hour health club contains stationary bikes, treadmills, and stair machines.

The recreational activities listed below are available on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Basketball on site
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 48.00 per night (in/out privileges)
  • Valet parking fee: USD 61 per night (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Marriott Downtown Magnificent Mile
  • Marriott Chicago Downtown Magnificent Mile
  • Marriott Hotel Chicago Downtown Magnificent Mile
  • Chicago Marriott
  • Marriott Chicago Downtown Magnificent Mile Hotel Chicago
  • Chicago Marriott Downtown Magnificent Mile Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.