4.9 out of 5

"My husband and I had stayed at the Ritz Carlton last year and decided to stay here again because of the fabulous service and food we had previously ex ... " More

By a verified traveler on Fri 02 Mar 2018

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Hotel Description

5-star beachfront resort near Delfines Beach

On the beach

Your stay at this Zona Hotelera resort places you within 6 miles (10 km) of La Isla Shopping Mall and El Rey Ruins. Delfines Beach and Tortuga Beach are also within 6 miles (10 km).

Poolside dining

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with beach cabanas and beach umbrellas. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare.

Soaking tubs, iPod docks

The 365 soundproofed guestrooms offer WiFi and iPod docks. LCD TVs come with cable channels, and other amenities include wired Internet and balconies or patios.

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$409 per night

Room, 1 King Bed, Ocean View (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Ritz-Carlton, Cancun ratings based on 39 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Cancun

Everyone (11) Couples (1)
5 out of 5
Everything was perfect. Staff was very warm, friendly and professional. Entire hotel was clean. I have one suggestion /recommendation. I wish towels and linens would have the fresh scent. I know it’s all fresh but it would have been nicer if it has the fresh scent.

Posted by , from Los Angeles on Aug 6, 2018

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5 out of 5

Delicious margaritas

My husband and I had stayed at the Ritz Carlton last year and decided to stay here again because of the fabulous service and food we had previously experienced....we were not disappointed!! We will be back!! My only advice is to not take the Super Shuttle from the airport!! It’s alias is Super slow!!!!!!!

Posted by , from boston on Mar 2, 2018

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5 out of 5

Superb!

All the staff are super nice! This hotel exceeded our expectations. Espresso machines in the room. Our room was always clean. Very comfortable stay.

Posted by , from Chicago on Jan 15, 2018

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5 out of 5

Ritz Carlton Hotel in Cancun

There’s only one thing I can say about this hotel, their staff and service and overall lication of this resort...it is the best thing on earth! I have no regret as a first time guest; my hubby and I are already looking forward to our next visit to Ritz Carlton Cancun. It was an experience that forever change you as a vacationeer. I miss this place already and can’t wait to experience a bar none hotel, staff, service, food, and location. Thank you!

Posted by , from Indiana on Oct 22, 2017

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5 out of 5

Amazing ⭐️⭐️⭐️⭐️⭐️ +

This is THE best hotel. Their slogan is ‘Let Us Stay With You’.....they definately accomplish that! You never want to leave....but when you do, it ‘stays with you’. It’s amazing...the management, staff, spa, flowers, rooms, beach, etc are 2nd to NONE. Highly, highly recommend! So go experience it....you will leave a part of your heart at the Ritz-Carlton, Cancun.

Posted by , from Texas on Oct 4, 2017

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5 out of 5

Magnificent in every way!

Pros: Everything! The Staff friendliness and helpfulness was, by far, my favorite part!
Cons: Nothing!
Location: The location is Great! Some of the activities are 45 mins to an hour away from here. Having said that, this would be true for all hotels in Cancun.
I must say that this hotel was the best hotel that I have ever stayed in! I have stayed in many five star hotels and this one simply takes the cake. From the time you pull up on the property you are looked after as if you are the only guest there. The hotel is absolutely beautiful and breathtaking! Having said that, you would expect these things from a Ritz hotel. The one thing that pushed this hotel over the top for me was the staff friendliness and helpfulness! Everyone was so nice and helpful from the people cleaning the rooms all the way up to the concierge, everyone was great! I will say that the Concierge was extremely helpful in helping us set up our daily activities! Having someone familiar with the area and fluent in the language was a humongous help to us seeing as how we do not speak Spanish at all. I would highly recommend this hotel to anyone heading to Cancun! I will never stay anywhere else when traveling to Cancun!

Posted by , from Atlanta, Ga on Aug 8, 2017

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5 out of 5

Excellent accommodations and staff.

This was an amazing place with wonderful views. Going to the ritz is never a let down, always wonderful and here was not exception.

Posted by on Jul 23, 2017

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5 out of 5
We had a great stay at the Ritz. Staff were friendly & food at the restaurant was good, too. A lot of choices.

Posted by on May 18, 2017

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5 out of 5

Nice hotel,close to the beach, very nice staff

Very good hotel,good restaurants,best sunday brunch in Cancun. Very good location in the hotel zone.

Posted by , from Mde on Aug 18, 2015

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5 out of 5

One of the best hotels in Cancun Mexico

Pros: I like everything about this hotel, the staff members are very friendly and always willing to help out.
Cons: ??????? nothing
Location: Everything, the mall,restaurants,grocery store,night clubs, or even the bus stop bus fare is only $10.50 pesos which is .65 cents us currency.
This hotel is beautiful and one of the best hotels in Cancun Mexico. If I go back to Cancun Mexico I will be staying here again.

Posted by , from New Braunfels, Texas on Aug 5, 2015

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Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury resort also offers a children's pool, outdoor tennis courts, and a spa tub. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Cancun resort is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 2 bars or lounges
  • 290626 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.5 km / 11.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Cancun offers 365 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

The Club Grill - Overlooking the pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

24-hour room service is available.

Nearby Activities

A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.10 per accommodation, per night

The resort fee includes:

  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Valet parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 for adults and USD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • The Ritz Carlton Cancun

You should know

  • The Ritz-Carlton, Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.