4.7 out of 5

With a stay at The Ritz-Carlton, Cancun in Cancun (Avenida Kukulkan), you'll be convenient to Ballenas Beach and La Isla Shopping Mall.

This 5-star resort is within close proximity of Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall.

Make yourself at home in one of the 365 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies or patios. 42-inch LCD televisions with pay movies provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the resort's dining establishments, which include 8 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury resort also offers a children's club, a children's pool, and outdoor tennis courts. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 2 bars or lounges
  • 290626 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Wireless internet access ( USD 15 per day ), Wired internet access ( USD 15 per night )

Available in some public areas: Wireless internet access ( USD 18 per day )

Parking

Valet parking (surcharge), Parking (limited spaces)

Room Amenities

The Ritz-Carlton, Cancun offers 365 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

In-room wired and wireless high-speed Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open daily.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

24-hour room service is available.

Breakfast

Start your morning with a buffet breakfast, available each day from 7 AM to 11:30 AM for a surcharge. Room service is available around the clock.

Nearby Things to Do

A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Scuba diving nearby 
  • Snorkeling nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Golfing nearby 
  • Water skiing nearby 
  • Parasailing nearby 
  • Windsurfing nearby 
  • Skydiving nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Fitness classes on site 
  • Pilates classes on site 
  • Surfing/boogie boarding on site 
  • Tennis lessons on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 

Spa Services

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.

Guests under 16 are not allowed in the spa.

  • Number of treatment rooms 8 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Minimum age to access spa is 16 
  • Body treatments 
  • Facial treatments 

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 3 PM

Special check-in instructions:

Airport transportation is offered 24 hours a day. For details, please contact the property in advance.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
  • Fee for buffet breakfast: USD 33 for adults and USD 16 for children (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
  • Airport shuttle fee: USD 150 per vehicle (roundtrip)
  • Valet parking fee: USD 20 per night
  • Rollaway bed fee: USD 100.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Name

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation. Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Registered guests are the only ones allowed to be in guestrooms. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This resort is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.

Kids Stay Free Promotion

Book a stay in any room and rate category except Club level guestrooms and receive the following:

  • Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding
Discount reflected in rate at time of booking. Valid for all room and rate categories except Club level guestrooms. This promotion may not be combined with any other promotions. Offer is subject to availability at the time of booking and is not available for group reservations. Only valid for new reservations. Other restrictions may apply.