The Ritz-Carlton, Cancun

5-star property
Retorno del Rey No. 36, Cancun, QROO 1-855-201-7819
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4.9 out of 5
Exceptional!
See all 38 Travelocity Reviews

"My husband and I had stayed at the Ritz Carlton last year and decided to stay here again because of the fabulous service and food we had previously ex ... " More

By a verified traveler on Fri 02 Mar 2018

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Hotel Description

A luxury stay in Avenida Kukulkan awaits you at The Ritz-Carlton, Cancun, a recipient of the prestigious Conde Nast Gold List award in 2013. You'll be 1.9 km (1.2 mi) from La Isla Shopping Mall and 4.1 km (2.5 mi) from Delfines Beach. Highlights at this beachfront resort include 8 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with cable channels, and all 365 soundproofed rooms feature balconies or patios, iPod docks, and WiFi. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while premium linens invite a good night's rest. Wired Internet, separate bathtubs and showers, and coffee/tea makers are also available.

A day of pampering at Kayanta Spa can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, The Club Grill, is open for dinner. With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find cabanas, and enjoy the 3 outdoor tennis courts and fitness center. 290626 square feet (27000 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include a spa tub, a sauna, and WiFi in public areas. Buffet breakfast is available daily between 7 AM and 11:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Hotel Zone resort, you'll be 4.2 km (2.6 mi) from El Rey Ruins.

The Ritz-Carlton ratings based on 38 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Delicious margaritas

My husband and I had stayed at the Ritz Carlton last year and decided to stay here again because of the fabulous service and food we had previously experienced....we were not disappointed!! We will be back!! My only advice is to not take the Super Shuttle from the airport!! It’s alias is Super slow!!!!!!!

Posted by , from boston on Mar 2, 2018

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5 out of 5

Superb!

All the staff are super nice! This hotel exceeded our expectations. Espresso machines in the room. Our room was always clean. Very comfortable stay.

Posted by , from Chicago on Jan 15, 2018

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5 out of 5

Ritz Carlton Hotel in Cancun

There’s only one thing I can say about this hotel, their staff and service and overall lication of this resort...it is the best thing on earth! I have no regret as a first time guest; my hubby and I are already looking forward to our next visit to Ritz Carlton Cancun. It was an experience that forever change you as a vacationeer. I miss this place already and can’t wait to experience a bar none hotel, staff, service, food, and location. Thank you!

Posted by , from Indiana on Oct 22, 2017

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5 out of 5

Amazing ⭐️⭐️⭐️⭐️⭐️ +

This is THE best hotel. Their slogan is ‘Let Us Stay With You’.....they definately accomplish that! You never want to leave....but when you do, it ‘stays with you’. It’s amazing...the management, staff, spa, flowers, rooms, beach, etc are 2nd to NONE. Highly, highly recommend! So go experience it....you will leave a part of your heart at the Ritz-Carlton, Cancun.

Posted by , from Texas on Oct 4, 2017

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5 out of 5

Magnificent in every way!

Pros: Everything! The Staff friendliness and helpfulness was, by far, my favorite part!
Cons: Nothing!
Location: The location is Great! Some of the activities are 45 mins to an hour away from here. Having said that, this would be true for all hotels in Cancun.
I must say that this hotel was the best hotel that I have ever stayed in! I have stayed in many five star hotels and this one simply takes the cake. From the time you pull up on the property you are looked after as if you are the only guest there. The hotel is absolutely beautiful and breathtaking! Having said that, you would expect these things from a Ritz hotel. The one thing that pushed this hotel over the top for me was the staff friendliness and helpfulness! Everyone was so nice and helpful from the people cleaning the rooms all the way up to the concierge, everyone was great! I will say that the Concierge was extremely helpful in helping us set up our daily activities! Having someone familiar with the area and fluent in the language was a humongous help to us seeing as how we do not speak Spanish at all. I would highly recommend this hotel to anyone heading to Cancun! I will never stay anywhere else when traveling to Cancun!

Posted by , from Atlanta, Ga on Aug 8, 2017

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5 out of 5

Excellent accommodations and staff.

This was an amazing place with wonderful views. Going to the ritz is never a let down, always wonderful and here was not exception.

Posted by on Jul 23, 2017

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5 out of 5
We had a great stay at the Ritz. Staff were friendly & food at the restaurant was good, too. A lot of choices.

Posted by on May 18, 2017

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5 out of 5

Nice hotel,close to the beach, very nice staff

Very good hotel,good restaurants,best sunday brunch in Cancun. Very good location in the hotel zone.

Posted by , from Mde on Aug 18, 2015

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5 out of 5

One of the best hotels in Cancun Mexico

Pros: I like everything about this hotel, the staff members are very friendly and always willing to help out.
Cons: ??????? nothing
Location: Everything, the mall,restaurants,grocery store,night clubs, or even the bus stop bus fare is only $10.50 pesos which is .65 cents us currency.
This hotel is beautiful and one of the best hotels in Cancun Mexico. If I go back to Cancun Mexico I will be staying here again.

Posted by , from New Braunfels, Texas on Aug 5, 2015

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5 out of 5

This hotel is right on the beautiful beach .

Pros: The personal treatment and the luxury.
Cons: Getting through customs and airport is difficult.
Location: It is not too easy to get to affordable eating within walking distance but there is a nice public bus you can take anywhere up and down the main road.
We just wanted some down time in the sun and this was the perfect place. I have always wanted to stay at a Ritz-Carlton and felt that in Mexico it might be affordable. Our room was $215 per night which was a special rate. The food was extremely expensive so they didn't lose money on us. It was our first visit to Cancun and we really loved it. We took a tour to Chichen Itsa which was wonderful. We took the bus to town...good market. Took a cab to the Mayan ruin just south of the hotel. All the people we met were friendly.

Posted by , from Ohio on Mar 24, 2015

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About the The Ritz-Carlton, Cancun

Location Retorno del Rey No. 36, Cancun, QROO 77500

Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury resort also offers a children's club, a children's pool, and outdoor tennis courts. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Avenida Kukulkan resort is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • 290626 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.2 km / 11.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Cancun offers 365 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

24-hour room service is available.

Nearby Activities

A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.00 per accommodation, per night

The resort fee includes:

  • Children's club/arcade access
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Valet parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 for adults and USD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
  • Airport shuttle fee: USD 150 per vehicle (roundtrip)
  • Valet parking fee: USD 20 per night
  • Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The Ritz-Carlton, Cancun is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.

Promotions

Kids Stay Free Promotion
Book a stay in any room and rate category except Club level guestrooms and receive the following:

  • Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding
Discount reflected in rate at time of booking. Valid for all room and rate categories except Club level guestrooms. This promotion may not be combined with any other promotions. Offer is subject to availability at the time of booking and is not available for group reservations. Only valid for new reservations. Other restrictions may apply.