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4.9 out of 5

"The service is UNBELIEVABLE. My wife and I will definitely be back. We cannot thank the Ritz and all of their staff for such a wonderful time. " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

5-star beachfront resort near Delfines Beach

Beachfront retreat

With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 miles (3 km).

Poolside dining

A full-service spa, 8 restaurants, and 3 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with beach cabanas and beach umbrellas. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare.

Soaking tubs, iPod docks

Boasting deep soaking bathtubs, the 365 guestrooms also offer WiFi and balconies or patios. LCD TVs come with cable channels, and other amenities include wired Internet and iPod docks.

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$260* Per night/room Aug 1 - Aug 2

Club Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 3 Bedrooms, Oceanfront (Cobalt Suite, Club Level)

Bed Count 2 King Beds Maximum Occupancy 6 Max

The Ritz-Carlton, Cancun ratings based on 19 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Ritz-Carlton, Cancun

Everyone (13) Couples (4) Family (3)
5 out of 5

Posted by on Mar 26, 2020

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5 out of 5
The service is UNBELIEVABLE. My wife and I will definitely be back. We cannot thank the Ritz and all of their staff for such a wonderful time.

Posted by on Feb 18, 2020

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5 out of 5

Posted by on Sep 8, 2019

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5 out of 5
The location it’s wonderful, the hotel it’s beautiful, elegant, clean but the best of everything it’s the kindness of the staff, their amazing.

Posted by on Aug 22, 2019

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4 out of 5
The Ritz-Carlton is awesome!!!! The staff is so nice and attentive. ESPECIALLY. MARCOS RODRIGUEZ from the cafe mexicano. He was really sweet and went above and beyond to make us feel comfortable even gave us tips on where to go. The only negative was the pool. Pool water was sort of warm. The beach had way too much seaweed obviously not their fault. Another thing its not all inclusive so thats not a plus. But it is what it is. Other than that great view from hotel. Very happy thanks!

Posted by on Aug 16, 2019

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5 out of 5
There should be a separate pool for children only!!!!!

Posted by on Apr 26, 2019

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5 out of 5
Very beautiful property. Great beach and waterfront views.

Posted by on Apr 2, 2019

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5 out of 5
Everything was perfect. Staff was very warm, friendly and professional. Entire hotel was clean. I have one suggestion /recommendation. I wish towels and linens would have the fresh scent. I know it’s all fresh but it would have been nicer if it has the fresh scent.

Posted by , from Los Angeles on Aug 6, 2018

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5 out of 5

Delicious margaritas

My husband and I had stayed at the Ritz Carlton last year and decided to stay here again because of the fabulous service and food we had previously experienced....we were not disappointed!! We will be back!! My only advice is to not take the Super Shuttle from the airport!! It’s alias is Super slow!!!!!!!

Posted by , from boston on Mar 2, 2018

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5 out of 5

Superb!

All the staff are super nice! This hotel exceeded our expectations. Espresso machines in the room. Our room was always clean. Very comfortable stay.

Posted by , from Chicago on Jan 15, 2018

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Renovations + Closures

This property is closed from 2 April 2020 to 30 June 2020 (dates subject to change).

Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee. This luxury resort also offers outdoor tennis courts, a spa tub, and a steam room. This 5-star Cancun resort is smoke free.

  • 1 building
  • 365 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 2 bars or lounges
  • 290626 sq ft of conference space
  • 27000 sq m of conference space
  • Built in 1993
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (19.7 km / 12.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Ritz-Carlton, Cancun offers 365 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Global Cleanliness Council (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Resort fee: USD 43.10 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Valet parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • The Ritz Carlton Cancun
  • The Ritz Carlton, Cancun
  • The Ritz-Carlton, Cancun Resort
  • The Ritz-Carlton, Cancun Cancun
  • The Ritz-Carlton, Cancun Resort Cancun

You should know

  • The Ritz-Carlton, Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.