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Kempinski Hotel Cancún

5.0 star property
5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun loungers
Property amenity
1 bedroom, premium bedding, down comforters, minibar
Exterior
Miscellaneous

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Aquaworld
    ‪16 min walk‬
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Cancun Interactive Aquarium
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Suite (Seafront)

  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seafront)

  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seafront)

9.0 out of 10
Wonderful
(4 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, premium bedding, down comforters, minibar

Panoramic Suite

  • 882 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

  • 2464 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(32 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(10 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Double Room (Seaside)

8.4 out of 10
Very good
(5 reviews)
  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

1 bedroom, premium bedding, down comforters, minibar

Club Double Room (Seafront)

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil) | 1 bedroom, premium bedding, down comforters, minibar

Suite (The Saasil)

  • 1905 sq ft
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Club Suite (Seaside)

  • 883 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside) | 1 bedroom, premium bedding, down comforters, minibar

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 882 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Cancun

Beachfront retreat .With a stay at this Zona Hotelera resort, you'll be within half a mile (1 km) of Luxury Avenue Shopping Mall and 2 miles (3 km) of Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 miles (3 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 16 min walk - 0.9 miles
  • La Isla Shopping Mall - 3 min drive - 1.2 miles
  • Cancun Interactive Aquarium - 3 min drive - 1.2 miles
  • Iberostar Cancun Golf Course - 4 min drive - 2.4 miles
  • Delfines Beach - 5 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

5-star luxury resort near Luxury Avenue Shopping Mall, connected to a shopping center
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

  • 1 building
  • 363 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 290625 sq ft of conference space
  • Built in 1993
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Aug 7 - Aug 8
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

How close is Kempinski Hotel Cancún to the airport?

Kempinski Hotel Cancún is 11.5 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Kempinski Hotel Cancún?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on Aug 14, 2025 start from $322.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kempinski Hotel Cancún have an airport shuttle?

Kempinski Hotel Cancún offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 200 per vehicle, roundtrip.

How close is Kempinski Hotel Cancún to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Kempinski Hotel Cancún offer free breakfast?

Free breakfast isn’t provided at Kempinski Hotel Cancún, but buffet breakfast is offered for a fee of USD 48.50 for adults and USD 48.50 for children. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at Kempinski Hotel Cancún?

No, there is no casino at this resort, but Royal Yak Casino and Sports Book (17-min drive) and Dubai Palace Casino (18-min drive) are nearby.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Kempinski Hotel Cancún?

Free parking is not available at this resort.

Does Kempinski Hotel Cancún have a pool?

Kempinski Hotel Cancún features 2 outdoor pools.

Does Kempinski Hotel Cancún have a restaurant?

There are 6 onsite restaurants, offering options like seafood, pool views, and a beachfront location.

Does Kempinski Hotel Cancún have a spa?

Pamper yourself with a day at Kayantá Spa, where you can enjoy Thai massages, body wraps, and aromatherapy.

How close is Kempinski Hotel Cancún to downtown Cancun?

Kempinski Hotel Cancún is 0.3 mi away from Avenida Kukulkan.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 535 out of 653 reviews
Rating 8 - Good. 63 out of 653 reviews
Rating 6 - Okay. 21 out of 653 reviews
Rating 4 - Poor. 9 out of 653 reviews
Rating 2 - Terrible. 25 out of 653 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Evelin, Pittsburg

Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the beat servcice we've ever had. Beautifully decorated property.
Stayed 1 night in Apr 2025

6/10 Okay

Abhijit

Stayed 4 nights in Mar 2025

10/10 Excellent

Shoaib, concord

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Apr 2025

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, great front desk, wonderful cleaning people, amazing property right on the beach. It’s beautiful and The Kempinski staff make it perfection. Highly recommend the property and its people!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kawytae

Stayed 1 night in Apr 2025

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness ready to please you. Good food clean rooms along with designer toiletries Excellent choice
Stayed 6 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 8 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful experience.
Stayed 3 nights in Mar 2025

8/10 Good

VAHRAM

Stayed 6 nights in Feb 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This hotel is luxurious and spectacular! Very large room with a balcony and an incredible view. The staff was always professional, polite and very personable. Highlight was a great romantic dinner feet from the surf.
Stayed 1 night in Mar 2025

10/10 Excellent

Artur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you see you all soon
Stayed 3 nights in Apr 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was by far the best we have ever experienced. Helpful, attentive, smiling...etc. whoever runs this place has it all together.
Stayed 7 nights in Mar 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

David, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Kempinski Hotel in Cancun was an exquisite experience unlike any other. Having traveled extensively (200 day a year), I was struck by the exceptional staff who made every interaction feel unique and personalized. (the staff almost appeared to be psychic!!) Their anticipatory service was simply fascinating. From the exceptional dining experiences—truly a five-diamond affair—to the impeccable attention to detail, every moment was remarkable. While the hotel could benefit from updates in certain areas and increased environmental initiatives, the overall experience was beyond extraordinary. The quality of the food and the outstanding service make the all-inclusive option well worth it. Highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Rhonda K

Stayed 3 nights in Mar 2025

8/10 Good

Mayeesha Fairooz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Agnieszka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!!!! We had a wonderful 5 night stay. Stuff was incredibly nice and helpful. Many food options including fabulous breakfast with delicious choices. Clean and spacious room with comfortable beds. The view from our balcony was breath taking. We loved the pools, hot tub and the beautiful beach. Worth every penny.
Stayed 5 nights in Mar 2025

10/10 Excellent

Nadia, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and decoration. Lovely shops. Excellent service. Good was also excellent.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jarodd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and dining options. Classic style.
Stayed 3 nights in Mar 2025

10/10 Excellent

ALEKSANDR A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Kempinski! Former property of Ritz Carlton. Which we stayed at previously. I would say the service was even better than the Ritz. Most of the staff is original to Ritz, and we’re very friendly and accommodating. Thank you all for making our trip such a wonderful experience!
Stayed 10 nights in Jan 2025

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at KEMPINSKI HOTEL CANCUN, it's very classy, upscale, excellent buffet and nice drink selection. Love the spa hot tub, cold tub, and massage service.
Stayed 5 nights in Mar 2025