Ratings based on 61 Guest Reviews

Hear it directly from our travelers
3.7 out of 5
68% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
Recommended
for Everyone
by A traveler from NJ

Close to the beach. Far from downtown.

Posted Jun 19, 2017
Food was ok,not always hot. The variety of food was not that great. Reservations went fast so need to book first thing. Hotel staff was ok,friendly enough but didn't go above and beyond. Booking excursions was better through the aquaworld rep by the pool instead of the girls inside at the desk. The entertainment was nice and the beach was clean and beach staff was friendly and fun. Overall good first time. Will not book again here, but it was nice for cheaper all inclusive.
Comment from Hotel Management
Jun 21, 2017 by General Management Assistant., Hotel Management
Dear Jessica Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
by A traveler from new jersey

Posted Jun 8, 2017
Hotel was not the greatest! Drinks were water down. Rooms were ok. Staff was nice. The $500 resort fee was a lie. We were very upset about that. That's the main reason I chose this hotel. Food did taste good. No nightclub at hotel. I would not go back to this hotel I think there are way better ones. We made the best of it but it was not 4-5 stars. It is dated. They can use an upgrade. Everything is close by which was nice. They only had about 3-4 restaurants. The night shows would be nice if they included audience participation. That makes them more Fun. Overall, we would definitely go back to cancun but not to occidental.
Comment from Hotel Management
Jun 10, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Dear Bella: We're sorry you were unhappy at our resort and not have met their expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals. Thank you very much for letting us knows we hope to give us the opportunity to receive it again and change your perception of our service. Cordially Noemi Ramirez Assistant Manager
3 out of 5
by A traveler from a

Hotel experience

Posted Jun 6, 2017
Overall look was nice room clean staff was ok but the food was terrible and the drinks as well the ac stopped working once I lowered it the beach area was to small it was roped off the pool was nice but only 1 pool and once I booked a tour they didn't mention it took 3 1/2 hrs to get there and I got sick I had diarrhea when I got back to the hotel I tried to cancel the other tour and they wouldn't let me I told him that I couldn't cause I was sick and the ride was too long terrible experience very disappointed
Comment from Hotel Management
Jun 12, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
We're sorry you were unhappy at our resort and not have met their expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals. Thank you very much for letting us knows we hope to give us the opportunity to receive it again and change your perception of our service.
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Hotel

Posted Jun 3, 2017
Hotel and staff were great. Very satisfied with location.
Comment from Hotel Management
Jun 5, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
by A traveler from L.

Older hotel with poor management

Posted Apr 3, 2017
The room had a broken door. They came three times to fix the locks and I still didn't feel safe. They advertise snorkeling is included and when you get there you have to buy the equipment and stay in the tiny beach. Workers were extremely nice but management was poor. We asked to talk to the director 3 times and it happened the last day... We will not go back.
Comment from Hotel Management
Apr 7, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
We're sorry you were unhappy at our resort and not have met their expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals. Thank you very much for letting us knows we hope to give us the opportunity to receive it again and change your perception of our service. Cordially
5 out of 5
Recommended
for Everyone
by A traveler

Posted Mar 30, 2017
Beautiful facility, friendly and very efficient staff, great food, great entertainment.
Comment from Hotel Management
Apr 7, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially
5 out of 5
Recommended
for Everyone
by A traveler from Indianapolis

Great Resort with small but nice beach

Posted Mar 9, 2017
Excellent experience overall. Resort is located at the north end of Cancun, around point so you miss out on some of the surf and turquoise waters. Some boat traffic- I enjoyed watching the boats come and go. Short bus ride to secondary attractions and shopping. Special thanks to Gina and Bernardo for a great experience. Only downside was Restraunt reservation system- difficult to navigate and only a short am window to get a spot at dinner. Good Buffet!
Comment from Hotel Management
Apr 10, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
We're sorry you were unhappy at our resort and not have met their expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals. Thank you very much for letting us knows we hope to give us the opportunity to receive it again and change your perception of our service. Cordially
4 out of 5
Recommended
for Everyone
by A traveler from South Carolina

Great Place and a Great Value

Posted Feb 13, 2017
Pros: Staff, location, service, entertainment, ocean view, proximity to events etc.
Cons: The was a lot of loud partying until 1,2, or 3 am which would keep light sleepers awake.
Location: On site Aqua world representatives provided access to water activities. Hotel staff provided access and information about other activities.
This place is a great value with very good food, several quality restaurants, a small but well maintained beach area and an excellent staff of helpful, friendly and courteous people. The facilities are well maintained but a little older and not quite up to the latest standards. Overall it met or exceeded our expectations and we would recommend it as a great value.
Comment from Hotel Management
Feb 15, 2017 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear Ray: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We would like to thank you for choosing our hotel as your destination for your well-deserved vacation. We are very proud to know that we have exceeded all expectations we had regarding our location, activities and services. We are motivated to read positive reviews about our hotel. Occidental Costa Cancun has as principle guides to offer a "stars" treatment to our distinguished guests and offer them a unique gastronomic experience. We are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our hotel chain. We offer an apology for the noise you mention, we will take the necessary measures so that this does not happen again and can continue to be a part of your preference and that of our future guests. Feel free to contact us to help you enjoy your next visit. Yours sincerely,
1 out of 5
by A traveler

Extremely Unpleasant

Posted Feb 12, 2017
Well I decided to give Cancun a try for my birthday and I must admit it was one of the biggest mistakes in my life. Out of the 32 countries I have visited, Mexico has been the worst. My debit card was stolen from my room, while dining I found a bone in my cheese pizza and most of the staff was very rude. I didn't receive the wi-if that I paid for. When I complained to the hotel staff, they started to speak Spanish and pretended not to understand. When dining in the restaurants , the waiters were very rude . I honestly rather spend a night in jail before visiting this horrible place again. No one deserves this kind of punishment.
Comment from Hotel Management
Feb 15, 2017 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear America: First of all a cordial greeting from the team that makes up the Hotel Occidental Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website. Mexico is one of the main tourist destinations worldwide. We are sad that he has not had a pleasant vacation. We offer you an apology if you did not receive the service you hoped for and deserve, I assure you that we will take the necessary measures so that this does not happen again. On the other hand, is a pride for us make your knowledge and different travelers who frequent this page, which the Hotel Occidental Costa Cancun has different badges and certifications, one of them is called "Crystal" which evaluates us precisely the quality and health with which we prepare food, from the staff, production and expiration , among many others. About your comment that I paid the internet, let me tell you that it is not possible because we do not include the internet. We are indeed an all-inclusive (food and drinks) hotel, however there are extra charges such as Internet Service, Spa, Premium Alcohol, Romantic Dinners, Room Service, among others. The hotel provides discount coupons for guests staying for more than 3 nights. With regard to your theft comment, let me make you aware that all our guests on the day of their arrival are given a welcome letter stating that the hotel is not responsible for objects not deposited in the box security. We would have liked to hear your opinion during your stay to be able to do something about it and to feel more comfortable. Best regards,
2 out of 5
by A traveler from Houston, TX

Below average hotel and beach

Posted Jan 21, 2017
The hotel is outdated and very basic. Several rooms are noisy due to street noise, buses motorcycles running day and night and lobby noise which carries thru every floor. The room we stayed in had a cracked door and the door frame was not sealed letting daylight and noise thru. Bathroom toilet did not flush and was not properly cleaned. When reception was advised they offered maintenance to check into the issues but changing rooms was not an option. The music played at lobby is boring. The drinks were well below average not sure if the mixes used are a factor but very dissapointing. The food at buffet average and at specialty restaurants a bit better but nothing spectacular. No pool swim up bar. Beach is small and swimming area restricted due to boat canal next door which stays busy all day. The water is not very clear due to the nonstop boat activity close by. The property is on the small end so don't expect very elaborate night shows, there's no theater at this hotel. Stayed at other Barcelo properties and this one was the worst so far. Staff was friendly.
Comment from Hotel Management
Jan 28, 2017 by Jessica Reyna Arechiga Management Assistant, Hotel Management
Dear lili8888: First of all a cordial greeting from the team that makes up the Hotel Occidental Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website and call our attention to issues in which we can improve. We work hard to improve in different areas of opportunity that you mention. All in order to keep within your preference and our other guests. We would have liked to hear your opinion during your stay to be able to do something about it and to feel more comfortable We assure you that for us the most important thing is the satisfaction of every one of the people that give us the pleasure of being our guests, we hope you give us the opportunity to receive it again in the near future to change your perception and create memorable experiences through the services we offer that it really is our main goal. To be a pleasure will be to serve you personally and show you the true service to the Occidental Costa Cancun style. Best regards, Jessica Reyna Arechiga General Management Assistant.