Ratings based on 4,700 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Hear it directly from our travelers
2 out of 5
by A traveler from Ohio

Look elsewhere for better food.

Posted Nov 18, 2015
Pros: Cleanliness and staff.
Cons: Food. Food. Food.
Location: Excursion to Los Mujeres was beautiful
Hotel staff was great. Hotel was clean. Food was terrible. Show was good and I liked that they had food theme nights but once again, the food was bad. We started leaving to go to restaurants outside the resort for better food. Grab your lounge seats at sunrise.
1 out of 5
by A traveler


Posted Oct 14, 2015
Pros: Not much to like.
Cons: The entire facility needs to be improved.
Location: The location is within the hotel strip, and you can take a bus to most of the attractions.
Several items were stolen from the room by the cleaning staff, and the security department did not follow up and investigate the staff. The food is not good, and even though they list that they offer 6 restaurants, there are only 4, which are not available every night.. The resort turned the bar lounge into a dinner area for one night, so they are counting that area as a restaurant. They also put some tables around the pool area one night that I was there for a week, and they are considering that as a restaurant. The resort is just trying to make it seem like they have a variety of restaurants, which is false. My advice is not to visit this resort, you can find another for your vacation, and you will be happier about your trip.
3 out of 5
by A traveler from Wisco

Cruella at Check-in

Posted Oct 5, 2015
Front desk staff on our first visit would have earned this hotel a single star. Our second visit was better, with another staff person. (Cruella was there, and still rude, but we ended up in someone else's line, luckily) When your hotel is one of 40 in a line of virtually identical hotels along a stretch of beach, your staff could be one of the only ways to set your establishment apart from the masses. Unfortunately, that's exactly what this woman did. I will remember her and NOT book this hotel again. The hotel itself was fairly clean, comfortable and seemed to be staffed well, other than Cruella at the front desk.
3 out of 5
by A traveler

OK stay but won't stay there again

Posted Sep 30, 2015
Pros: Beautiful hotel and nice location on the beach.
Cons: Restaurants and food flavor. Should include wifi
Location: Chichen Itza tour was very good.
The food lacked substance and flavor. It seemed to be the same each day. The charge for WIFI was a bit much and should be included. The hotel was nice, room was clean so nothing wrong there. Staff was friendly. I just wasn't happy with the food choices, restaurants and wifi. We'll choose somewhere else next time.
5 out of 5
for Everyone
by A traveler from New Jersey

Great service at all times

Posted Sep 1, 2015
The service was amazing, we met Gilberto at the breakfast room and he went above and beyond. Every day was we asked for him since his genuine service was amazing. Also, Cortez at the lunch room. Rhey were truly amazing! !!..only bad thing about the hotel was the fees for the use wifi.
Comment from Hotel Management
Sep 3, 2015 by Social Media Manager, Hotel Management
It is wonderful to hear that you were amazed by the services from our staff; especially from Gilberto at breakfast, Cortez at lunch and Ray. We hope you visit us again in the near future. Kind regards, Hoteles Solaris de Mexico
3 out of 5
by A traveler from California

Not for couples.

Posted Aug 27, 2015 on Expedia
Our stay at the Grand Solaris was ok. Unfortunately it was geared more for kids and spring breakers. Noisy people down the hall late at night and kids running around.
5 out of 5
for Everyone
by A traveler from P

Excellent Cancun resort

Posted Aug 27, 2015 on Expedia
For our first time in Cancun we stayed at GR Solaris for one week and had an all-around great experience. The pluses: friendly service, very clean, good food with a large variety of delicious meal choices with 4-5 restaurants to choose from, resort right on the beach, pools with fun entertainment and swim up bar, tasty mixed drinks, nightly shows, great balcony views, free parking, proximity to the airport (and highway 307) on the southern end of "Zona Hotelera". Finally, it was an excellent deal and value for a 4 star resort, great for families and couples alike. The only negative: spotty WiFi internet. Upon checking out the night before, we were almost overcharged for Internet service which only worked half the time i.e. charging me multiple times whenever I accessed the Internet although I initially purchased the 7 day unlimited package. (Note: the fine print is the charge = PER DEVICE, so if you have more than one phone, iPad etc. you will be charged for EACH device that attempts to login to the wifi.) With that said, the manager resolved the bill to my satisfaction. Overall, I would highly recommend the GR Solaris as a top choice for Cancun. I've stayed at resorts in Puerto Vallarta and Los Cabos and I have to say the GR Solaris pleasantly exceeded my expectations and made my vacation a very memorable one.
2 out of 5
by A traveler from new jersey

You get what you pay for.

Posted Aug 26, 2015 on Expedia
Hotel was right on the beach, yes lovely but no servers and the beach was public so every 5 mins people would come up to you selling things. The alcoholic drinks were super watered down, we ended up buying our own bottles to drink. The food was blah, nothing special. They have no bottled water by the pool area. No free wifi, for 5 days cost 45 American dollars. The best experience was the spa service and the magic show.
4 out of 5
for Everyone
by A traveler from Orange County

Nice hotel, good atmosphere.

Posted Aug 25, 2015 on Expedia
Had a great time! The variety of food options could be improved.
5 out of 5
for Everyone
by A traveler from Miami

Nice beach hotel all include

Posted Aug 25, 2015 on Expedia
We spent a wonderful days, great attention by hotel staff, very clean, very good food, night show every day,excellent tourism department.