Management was terrible..
Posted Nov 6, 2016
Waiters/waitresses and other staff members where great. The hotel room was clean. The management and people trying to sell their time share were horrible. Always harassing, did not want to even call us a taxi, cus they believed we were going to another hotel to view their time shares, so we had to take a bus.
Comment from Hotel Management
Nov 8, 2016 by Social Media Manager, Hotel Management
Regarding the perception you had from our in-house department, we like to inform you that we do make an invitation to our guests to join our membership program; we apologize if you felt harassed, it wasn’t our intention. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests.
Finally, thank you for your review on Travelocity and we had liked that you would have lived the typical Solaris experience and being pampered as you deserve.
Hoteles Solaris de México,