This resort was nice. Staff was friendly, hotel and grounds were clean and well kept. Room was nice and clean with nothing wrong with it. Mini fridge was stocked everyday. Although I had read several reviews claiming that the beds were hard, I was worried. However I found the bed firm but comfortable. Usually some type of show every night that were ok. The magic show is awesome! Drinks were usually strong unlike past resorts I have been to. No need to ask for more booze. Pools were nice and kept clean and the main pool has a nice swim up bar. Lots of pool activities to keep busy if that is your thing to do. The only reason I wouldn't return is the food isn't very good and not enough choices of american food. I realize they need to cater to people from all over the world so there was a lot of food not to our liking. We are basically american fare food. After several days of eating in the restaurants we decided the best food was the snack shack and pizza that was offered everyday from 11:30 to 5:00 (?) The pizza is really good. They also have a deli that is open all night long until morning. Room service is also available with a limited menu. The only other reason I wouldn't return is that the waves are really big and strong here and unless you are sturdy and strong the will knock you on your butt. I realize that this is no fault of the resort and I am not sure if they are always like that but they were every day while we were here. Missed playing in the ocean everyday.
Comment from Hotel Management
Jan 26, 2017 by Yuliana , Hotel Management
Thank you for taking your time in writing your review.
We are happy to hear how much you enjoyed the service, and the staff. We value your opinion because we are always looking for ways we can improve the guest service.
About the waves we recommend to you chose march,april,mai,june, july because we have in Cancun calm ocean.
We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel.