Ratings based on 398 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A traveler from Charlotte,NC

Posted May 20, 2017
Location: A bit far from downtown.
We had a good time. The staff was very helpful and friendly. The ocean view room was wonderful. It was very nice to sit on the balcony and relax listening to the sound of the waves. If you like shopping it's a bit far from downtown and you'll need to take a bus or taxi.
Comment from Hotel Management
May 24, 2017 by Social Media Manager, Hotel Management
Dear L: We are happy to read that you enjoyed your staying with us. Also thanks for your review as well as for the opportunity of having been your host in Cancun. Kind regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler from Aurora Illinois USA

Very nice hotel, several pools, walk to beach

Posted May 16, 2017
Staff is very friendly. Variety of food drinks and entertainment.
Comment from Hotel Management
May 19, 2017 by Social Media Manager, Hotel Management
Dear Araceli: Thank you for your acknowledgments on Travelocity and we hope to pamper you in a nearest future. Warm regards from Cancun Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler from J

Excellent!

Posted Apr 30, 2017
The whole experience was amazing! Highly recommend this resort!
Comment from Hotel Management
May 4, 2017 by Social Media Manager, Hotel Management
Dear Amber: We are happy your overall experience was good and have felt an exceptional service from all the staff. By last, thanks for your review and the opportunity of having been your host in Cancun. See you soon and warm regards from Cancun. Hoteles Solaris de México, ^P
2 out of 5
by A traveler from m

Staff looks unhappy and treat you the same way

Posted Apr 27, 2017
Have money in hand if you hope for any service. Breakfast was good, snack bar food was ok, 2 restaurant need to make reservations and have a dress code for men. Dinner food wasn't at it's best. The only highlight on food was the ceviche. Alcohol very watered down, I purchased my own. Wifi not included and not very reliable. Power outlets worked sometimes, be careful iPhone users. Also don't complain because they will call police.
Comment from Hotel Management
Apr 29, 2017 by Social Media Manager, Hotel Management
Dear Paul: We are always happy and willing to help to anyone of our dear guests that comes to us in a respectful way and even if it is not like this. Also we are always eager to hear from our guests any kind of comments such as suggestions, remarks, acknowledgments and of course also complaints, the only reason by which the police is called is when someone alters the public order, violent certain rules of the hotel or the laws of the country within our facilities. Nevertheless, we appreciate your time by sharing your experience on Travelocity as well as your remarks on certain areas where we can improve. Sincerely yours: Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler

I'll be back

Posted Apr 24, 2017
Pros: The staff, the food the drinks, the entertainment
Cons: I prefer a plush bed, ours was firm
It was my first stay at GR Solaris and was impressed with the staff. Very friendly, and helpful. Food was good and had some variety. (Not just cattle line feeding) Nightly entertainment was lots of fun. When it rained during the day, the hotel had alternative activities ready to go. Great customer service.
Comment from Hotel Management
Apr 26, 2017 by Social Media Manager, Hotel Management
Dear Traveler: We are happy your overall experience was good and have felt an exceptional service from all the staff. Regarding the mattress inconvenience please try to consider that it depends on the different preference each person has; however, we offer a pillow top to every guest who feels uncomfortable with the bed. We apologize for not informing you about this amenity. By last, we appreciate the opportunity of having been your host in Cancun and we look forward to receive you and pamper you as you deserve in a nearest future. Best regards from Cancun! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler

GR Solaris! Wonderful!

Posted Apr 11, 2017
Pros: Everything!
Cons: Just make sure you have some American money for when you get back home!
Location: We just took a taxi when ever we wanted to go anywhere! They have a great pool and the ocean is right there!
We never wanted a thing at this hotel! Everything that we wanted in a all inclusive hotel! The people are wonderful and we had a great time!
Comment from Hotel Management
Apr 13, 2017 by Social Media Manager, Hotel Management
Dear Traveler: We are glad that you had a great time at GR Solaris, also thank you so much for your acknowledgments and we look forward to see you soon for another memorable experience. Best regards! Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A traveler from Houston Texas

Great hotel and super friendly staff

Posted Apr 8, 2017
Great hotel and super friendly staff. This was our second stay at the GR Solaris and it was as good as the first time. After a long day at the beach or the pool you always came back to a clean room in a loaded mini fridge. The only downfall of this hotel is the buffet food you might find one or two items that is good in the rest you will just have to pass on.
Comment from Hotel Management
Apr 11, 2017 by Social Media Manager, Hotel Management
Dear Texas: First of all, it is always great to hear that our guests enjoy themselves during their stay, especially when it is their second time at GR Solaris. On the other hand, we are grateful for the opportunity of having been your host in Cancun as well as for your time by sharing your acknowledgments and remarks on Travelocity. By last, we look forward to welcoming you back once again to your now paradisiacal getaway and create many more memorable GR Solaris experiences. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler from Lake Chapala, Mexico

Very friendly and accomodating staff.

Posted Mar 4, 2017
Pros: It was all inclusive. Food and drinks were free.
Location: In the hotel zone directly on the beach. Scuba diving at hotel and golf course. Maya ruins within walking distance as well as shopping and restaurants
We made friends with Luis who tended bar at poolside. Beautiful hotel right on the beach as well as two swimming pools and a hot tub.
Comment from Hotel Management
Mar 6, 2017 by Social Media Manager, Hotel Management
Dear Barbi: Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience. On the other part, we are glad you liked the services from the staff; it is one of the highlights of the Solaris family: to offer an exceptional service to every single one of our guests. Lastly, we all look forward to welcome you back for another Solaris experience. Best regards! Hoteles Solaris de México, ^P
5 out of 5
Recommended
for Everyone
by A traveler from maryland

Cruiseship-like fun and amenities

Posted Feb 25, 2017
We had a grand time. Thanks to Martn the concierge. We were treated well from the moment we arrived until we left the property. Eventhough our checkout was at 11:00, they provided unlimited drinks and meals until our shuttle arrived for our departure. I would definitely come again. Thanks GR Solaris!
Comment from Hotel Management
Feb 27, 2017 by Social Media Manager, Hotel Management
Dear Kyle: Mr Martin has read your review and he really appreciate your acknowledgments, also we are grateful to know that you enjoyed your stay with us. By last, we look forward to see you soon. Warm regards! Hoteles Solaris de México, ^P
4 out of 5
Recommended
for Everyone
by A traveler from Saugerties NY

This is a very nice, clean resort.

Posted Feb 14, 2017
The hotel staff is wonderful. Please tip the service workers. They work very hard at their jobs and will truly appreciate your tips. The chairs around the pool area are insufficient and people put their towels on them when they aren't even using them - drawback. The food was excellent, beautifully presented. The food around the pool is also excellent. The room was very well-kept. I think having to pay $15 a day for wifi is ridiculous but seem to be the norm. Also had a wonderful massage at the beach. All in all I would recommend this resort .I also think that a couple of the outdoor steps from the lobby could be better marked. It's possible to overstep and trip.
Comment from Hotel Management
Feb 16, 2017 by Social Media Manager, Hotel Management
Dear imsusank: First of all, thanks for sharing your remarks and experience on Travelocity. On the other hand, we are happy your overall experience was good and have felt an exceptional service from all the staff. By last, it would be a pleasure to welcome you back for another memorable Solaris experience. Best regards! Hoteles Solaris de México, ^P