Staff looks unhappy and treat you the same way
Posted Apr 27, 2017
Have money in hand if you hope for any service. Breakfast was good, snack bar food was ok, 2 restaurant need to make reservations and have a dress code for men. Dinner food wasn't at it's best. The only highlight on food was the ceviche. Alcohol very watered down, I purchased my own. Wifi not included and not very reliable. Power outlets worked sometimes, be careful iPhone users. Also don't complain because they will call police.
Comment from Hotel Management
Apr 29, 2017 by Social Media Manager, Hotel Management
We are always happy and willing to help to anyone of our dear guests that comes to us in a respectful way and even if it is not like this.
Also we are always eager to hear from our guests any kind of comments such as suggestions, remarks, acknowledgments and of course also complaints, the only reason by which the police is called is when someone alters the public order, violent certain rules of the hotel or the laws of the country within our facilities.
Nevertheless, we appreciate your time by sharing your experience on Travelocity as well as your remarks on certain areas where we can improve.
Hoteles Solaris de México,