"The hotel staff was over the top great and the beach is small but the water makes up for it. Nice area with no waves at all and very clear. They shoul ... " More

By a verified traveler on Fri 03 Aug 2018

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Hotel Description

4-star beachfront property near Tortuga Beach

On the beach

Within a 10-minute walk of this Zona Hotelera property, you'll find Caracol Beach and Cancun Convention Center. Tortuga Beach and Forum Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the convenience store.

Free Internet, iPod docks

The 438 guestrooms offer free WiFi and free wired Internet, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. IPod docks, 24-hour room service, and coffee/tea makers are also available.

Deluxe Partial Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$304 per night

Deluxe Partial Ocean View with Balcony King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Ocean Front with Balcony King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Dreams Sands Cancun Resort & Spa - All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dreams Sands Cancun Resort & Spa - All Inclusive

Everyone (27) Couples (2) Family (2)
5 out of 5
Is clean , very friendly service food is excellent

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 19, 2019 by Leonardo Romero

Good morning. Thank you very much for your feedback. We hope you visit us again in the near future. Kind regards

5 out of 5
We loved everything about Dreams Sands Resort. The beach was the best, white clean sand, great food, hotel staff were excellent. We will go back.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 27, 2019 by eConcierge

Dear Guest, Thank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us. It is very pleasant to know that we exceeded your expectations. We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home! Kind regards

5 out of 5
This trip was for my husband and myself for an anniversary. We had one of the best vacations. Dreams Sands is top notch, the staff is top notch, and the beach is over the top beautiful. We upgraded to a balcony on the 5th floor and it was so worth it. The room was a little worn but clean and spacious. If I have to say one thing to improve on it would be the dinner choices. We would go around to the resort restaurants and was repeatedly told that the wait would be 50 to 60 minutes, and was told my husband's dress shorts were not allowed. Really! This is a beach resort and no shorts. So we would end up going to World Café to eat. Don't get me wrong the food was ok in the buffet at dinner time. The breakfast was amazing and the lunch was plentiful. The staff was excellent in every department. I do have to give a shout out Sandy who served us on the beach. She has a great smile and always remembered what we liked and she even recommended other drinks for us to try. She was good to us and we were good to her. Overall we were very happy with our stay and can't wait to return. Next year we will bring our adult children. Keep up the good work Dreams Sands!!

Posted by , from Massachusetts on Feb 22, 2019

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Comment from Hotel Management

Feb 23, 2019 by eConcierge

Dear TamyandButch, We are pleased to know that you fully enjoyed your stay with us at Dreams Sands Cancun, especially our warm service and location. We are located right in the heart of the world famous Cancun Hotel Zone, walking distance to the main nighttime attractions in the city, malls and flea markets… very convenient for all our guests and we are happy to see it worked perfectly for your vacation plans! We look forward to having you back at Cancun soon, remember, we are your home away from home! Sunny regards,

5 out of 5
The Hotel and the stuff were over my expectation . Me and my wife really enjoyed the stay and we will definetely come back !!

Posted by , from Atlanta, us on Feb 4, 2019

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Comment from Hotel Management

Feb 5, 2019 by eConcierge

Dear Nermin10: It's our pleasure to know that you had a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments and sincerely look forward to welcome you back on a future occasion. Best Regards!

4 out of 5
The beach was great, food was very good and served well. The bed was outstanding. The resort credit was useless - could only use it by adding more cash from our pockets than the purchase was worth.

Posted by on Feb 2, 2019

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Comment from Hotel Management

Feb 5, 2019 by eConcierge

Dear Guest, Thank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa. We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience. Sunny Regards,

3 out of 5

Hotel staff and pool like water at the beach

The hotel staff was over the top great and the beach is small but the water makes up for it. Nice area with no waves at all and very clear. They should update amenities though as they advertised a trampoline in the water that didn’t exist and also no snorkel gear either which is represented in hotel amenities. Also lists on advertisements that they show movies on the beach and that was non existent. Entertainment staff during the day goes above and beyond with the planned activities. The food was overall pretty good and some of it great. The room is ok but the shower/sink area is divided by frosted glass. So little privacy between the two. It’s a bit awkward when you can see a silhouette me being a man and traveling with my daughter. I avoided the timeshare sales presentation as I always do. Overall experience was good. Again the staff is great but property and amenities are good.

Posted by , from Houston on Aug 3, 2018

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Comment from Hotel Management

Aug 13, 2018 by eConcierge

Dear Guest, Thank you for your comments and for giving us the opportunity to host your vacations. We are certainly concerned to read your review. We are disappointed to know that we were not able to exceed your expectations and we would like to offer a big apology for any inconvenience caused. Thank you for bringing this situation to our attention, as all feedback helps us to improve our service. We hope you had a safe trip back home, Best Regards,

1 out of 5

The beach is nice. The staff and food are horrible

Nice beach, bad food, bad customer service. Was threatened to have police called on me during checkout

Posted by on Jul 27, 2018

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Comment from Hotel Management

Jul 30, 2018 by eConcierge

Dear Guest, It is with great concern that we read your feedback about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts much effort and hard work in order to accomplish your needs, our main goal is to achieve all our guests full satisfaction. We truly hope you allow us another opportunity to welcome you and restore your confidence in us for a future stay. Best regards,

5 out of 5
very respectable hotel crew staff. nice place to just relax and enjoy the sun & sand

Posted by on Jul 17, 2018

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Comment from Hotel Management

Jul 20, 2018 by eConcierge

Dear Guest, It was our pleasure! On behalf of all of us at Dreams Sands Cancun Resort & Spa, thank you for your review and for choosing our resort for your Mexican getaway. Please allow us the opportunity to welcome you back again for your next vacation. Best regards,

5 out of 5

Blown away on arrival

This was by far the best getaway my husband and I have taken together in over 20 years. I have food allergies and can have pretty severe reactions. Things were marked well and I had zero problems. The staff was more accommodating and kind than what I have experienced at home or when vacationing in the states. Can’t wait to go back.

Posted by , from wisconsin, usa on Apr 18, 2018

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Comment from Hotel Management

Jun 23, 2018 by eConcierge

Dear Guest, Thank you for taking the time to write and share your recent experience at Dreams Sands Cancun Resort & Spa. We hope to have you back, allowing us the opportunity to provide you again with a wonderful and memorable experience. Sunny Regards, |

2 out of 5

Nightmare at Dreams Sands

Pros: nothing that you can't get by any hotel.
Cons: Train your staff
Just because you put a bow on the toilet paper and a chocolate on your pillow, it does not make up for Hotel staff that are not helpful. If you call the front desk to be connected to the someone and he tells you he can't you have to come down or when you come down he sends you to a desk you just was sent away from it shows the staff is not trained & the hotel rating should not be more than a 2 star.

Posted by , from new york on Mar 5, 2018

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Comment from Hotel Management

Mar 10, 2018 by eConcierge

Appreciable jake. Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

About the Dreams Sands Cancun Resort & Spa - All Inclusive

Location Blvd. Kukulcan km. 8.5 Lote B, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Limited free parking is available on a first-come, first-served basis. This 4-star Cancun property is smoke free.

  • 438 guestrooms or units
  • 10 levels
  • 4 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.9 km / 14.9 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Sands Cancun Resort & Spa - All Inclusive offers 438 air-conditioned accommodations with iPod docking stations and free minibar items. Plasma televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

World Cafe - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Portofino - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only.

Bordeaux - This fine-dining restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Yoga classes/instruction on site

Spa Services

Pevonia has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Dreams Sands Cancun Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Dreams Sands
  • Cancun Sands Resort
  • Dreams Cancun Sands
  • Dreams Resort Cancun
  • Dreams Sands
  • Dreams Sands Cancun
  • Dreams Sands Cancun Resort
  • Dreams Sands Resort
  • Dreams Sands Resort Cancun
  • Sands Cancun
  • Dreams Sands Cancun Resort Spa All Inclusive
  • Dreams Sands Cancun Resort Spa
  • Dreams Sands Cancun Resort All Inclusive
  • Dreams Sands Resort All Inclusive
  • Dreams Sands Cancun All Inclusive
  • Dreams Sands All Inclusive

You should know

  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

USD 200 in Resort Coupons


Book a stay in any room or rate category and receive select vouchers totaling USD 200 in resort coupons per room, per stay as follows: 3 coupons worth USD 40 each, 2 coupons worth USD 20 each, and 4 coupons worth USD 10 each. Coupons may be used only as follows: up to USD 100 for spa treatments (2 coupons worth USD 40 and 1 coupon worth USD 20; only 1 coupon can be redeemed per spa treatment); USD 60 for romantic dining (1 coupon worth USD 40 and 1 coupon worth USD 20 may be combined for total of USD 60 off 1 romantic dining experience); and USD 40 for wine purchases (1 coupon worth USD 10 may be used toward 1 bottle of wine, and coupons cannot be combined). Guests who book a Preferred Club room category receive USD 200 in resort coupons, once per stay.


Resort coupons do not hold any cash or commercial value. Resort coupons and redemption details provided at check-in. Coupons cannot be used for room rate, gratuities, taxes, private functions, and/or special events such as Christmas and New Year's Eve gala dinners. Resort coupons are not accumulative and cannot be combined with any other promotions or special offers. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Spa appointment may be required. Resort coupons cannot be applied toward beauty salon services, spa products, phone charges, gift shop purchases, boutique purchases, Internet service, marina, dive shop, medical services, car rentals, or travel agency services. Offer is not valid with groups/conventions. Coupons may be combined only as indicated. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.