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Ame Hotel Boutique & Spa

4.0 star property
4-star spa hotel near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Ame Hotel Boutique & Spa

Outdoor pool, pool umbrellas, sun loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe
Outdoor pool, pool umbrellas, sun loungers
Sauna, hot tub, steam room, 1 treatment room, massages
Executive suite with bathtub | Bathroom | Shower, designer toiletries, hair dryer, slippers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite

  • 301 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for King Suite with Balcony

Premium bedding, down comforters, Select Comfort beds, in-room safe

King Suite with Balcony

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room with Balcony

7.2 out of 10
Good
(5 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down comforters, Select Comfort beds, in-room safe

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • 498 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Garden view

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down comforters, Select Comfort beds, in-room safe

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • City view

View all photos for Suite Presidential

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Presidential

  • 581 sq ft
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down comforters, Select Comfort beds, in-room safe

Suite Executive

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down comforters, Select Comfort beds, in-room safe

Double Room Superior

  • 279 sq ft
  • Sleeps 4

About the neighborhood

Playa del Carmen

Seaside stay .Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Super Chedraui Selecto Avenida 10 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk

About this property

Ame Hotel Boutique & Spa

4-star spa hotel near Playa del Carmen Main Beach
Ame Hotel Boutique & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Ame Hotel Boutique & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 31 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • Smoking in designated areas
Ame Hotel Boutique & Spa offers 31 accommodations with safes and slippers. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Soul Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ame Hotel Boutique & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

How close is Ame Hotel Boutique & Spa to the airport?

Ame Hotel Boutique & Spa is 22.6 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Ame Hotel Boutique & Spa have an airport shuttle?

Airport shuttle services are not available at Ame Hotel Boutique & Spa.

How close is Ame Hotel Boutique & Spa to the beach?

This hotel is a short 5-minute walk from Playa del Carmen Main Beach and 5-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Ame Hotel Boutique & Spa offer free breakfast?

Free breakfast isn’t provided at Ame Hotel Boutique & Spa, but continental breakfast is offered for a fee of MXN 200 for adults and MXN 200 for children. It's available every day from 8:30 AM to 11:30 AM.

Is there a casino at Ame Hotel Boutique & Spa?

No, there is no casino at this hotel, but Riviera Gran Casino (13-min walk) is nearby.

What time is check-in at Ame Hotel Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Ame Hotel Boutique & Spa?

Free parking is not available at this hotel.

Does Ame Hotel Boutique & Spa have a pool?

Ame Hotel Boutique & Spa features an outdoor pool.

Does Ame Hotel Boutique & Spa have a spa?

Pamper yourself with a day at Soul Spa, where you can enjoy massages.

How close is Ame Hotel Boutique & Spa to downtown Playa del Carmen?

Ame Hotel Boutique & Spa is 0.4 mi away from Playa del Carmen.

Ame Hotel Boutique & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 51 reviews
Rating 8 - Good. 8 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 0 out of 51 reviews
Rating 2 - Terrible. 4 out of 51 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

HO

The room is clean. The staff are kind and very helpful. The swimming pool area needs to be upgraded. The internet was upgraded during the stay. The towels are old. This is not a 4-star hotel, but a 3-star hotel.
Stayed 4 nights in Jan 2026

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Imbgb
Stayed 3 nights in Aug 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención por su personal
Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

10/10 Excellent

Alma Karina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Geovanni Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE!! REGRESAREMOS!!
Stayed 3 nights in Oct 2025

10/10 Excellent

jorge armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hgh
Stayed 2 nights in Sep 2025

10/10 Excellent

Palmira

Stayed 1 night in Sep 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel

Liked: Amenities
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alejandro

Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendable
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Aug 2025

2/10 Terrible

José Abelardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

P

Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025