4.1 out of 5

"Stayed 8/5-8/10/18. There is basically the quiet side VS the lively fun side on this resort, so you can pick & choose & get the best of both. On left ... " More

By a verified traveler on Sat 11 Aug 2018

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Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

On the beach

You'll find El Camaleon Mayakoba Golf Course and Tres Rios Ecopark within 3 miles (5 km) of this Playa del Carmen property. Maroma Beach is within 6 miles (10 km) and Quinta Avenida is within 12 miles (20 km).

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Free self parking is free for guests, and you can enjoy a meal in one of the 2 coffee shops/cafés.

Free WiFi, balconies

The 320 guestrooms have LCD TVs with satellite channels and offer free WiFi and furnished balconies. Minibars, room service, and coffee/tea makers are also available.

Maya Deluxe Garden View Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$231 per night

Maya Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 78 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (18) Couples (4)
4 out of 5
Very nice hotel and very clean.Staff very kind and helpful

Posted by on Nov 24, 2018

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Comment from Hotel Management

Nov 28, 2018 by Ocean Maya Royale

Dear Guest: Thank you very much for your comments, this information is very important to us, do not hesitate to share your experience on social media, we hope to assist you soon once again. Muchas gracias

4 out of 5

Posted by on Oct 14, 2018

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Comment from Hotel Management

Oct 25, 2018 by Ocean Maya Royale

Dear Guest: First of all thank you very much for your preference and to take the time to make a review, we would ask you very kind to share your experience with us on our social media, we hope to assist you once again in the future,Muchas gracias

4 out of 5
Stayed 8/5-8/10/18. There is basically the quiet side VS the lively fun side on this resort, so you can pick & choose & get the best of both. On left, a quiet beach with tiki huts & loungers & huge pool with no activities or volleyball nets or in-pool bar. On the right... speakers with music plays all day, a swim-up bar, foam party, volleyball, water polo, & a lively atmosphere. Beach on the left is up against the pier, so yes there is sand & loungers for your huts, but no surf at your feet. The beach up against the surf (on the right/livelier side) is not huge, but still plenty of room. -- Jet skis were $65 for 30minutes, & had tons of speed.-- Breakfast is my only food complaint. It was the same buffet at the same 1 restaurant as your only daily option. Grill-bar lunches outside were great, & each dinner was above average. -- Dress Pants were never a necessity; guys can pack just nice shorts, polos/button-downs, boat shoes. - Women did wear sun dresses often to dinner. I DO SUGGEST accepting their check-in invite for their "H10 Vacation Club Presentation" breakfast for the next day. 75 minutes of your time while you eat with a rep, then you just say "no thanks, we're planning on having a baby next year & not looking to travel again for a few years." Then, you're done & they won't bother you again, AND GIVE YOU $100 to the gift shop which bought us a TON, & then they give you a 3-bottle set of tequila once you show the H10 concierge your receipt afterward; No brainer

Posted by , from West Deptford, NJ on Aug 11, 2018

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Comment from Hotel Management

Aug 16, 2018 by Ocean Maya Royale

Dear Guest It was an honor to have you as our guest at Ocean Maya Royale and we would like to thank you for taking the time to share your experience. We are happy to know that your expectations were fulfilled by our facilities and services. Thank you very much for your preference, we look forward to hosting you again soon.

4 out of 5
Nice hotel, the beach looks nice but it has no place to swim.

Posted by , from dfw on Jul 9, 2018

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Comment from Hotel Management

Jul 11, 2018 by Ocean Maya Royale

Dear Guest We would like to thank you for choosing our resort as the host of your last vacation. We are happy to read that you enjoyed our resort. We thank you for your preference and we look forward to hosting you again.

3 out of 5

Nice hotel and GREAT STAFF. BUT

Pros: Rooms clean, good beds, Food was ok
Cons: they nee to keep up the the dead moss on the beach
Location: location is ok. Taxi is a lot to get to Playa or Cancun $50 round trip
The hotel was pretty good and the Staff was Great, But when we arrived the smell of dead seafood was all over. when we went to the beach it was un-swim able due to the over load of decaying moss. When we asked around, they told us that it happens every year from April to End of June. It was so bad you didn't want to even be near the beach or open your door, The entertainment staff made up for it.. SO FUN!! they did a great job.

Posted by , from idaho falls on Jun 24, 2018

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Comment from Hotel Management

Jun 29, 2018 by Ocean Maya Royale

Dear Guest Thank you for choosing our resort as the host of your last vacation and for taking the time to share your feedback with us. We are aware of the situation of the beach, unfortunately it depends on Mother Nature, but we work hard day by day in order to clean it. On the other hand, we are glad to read that, despite this situation, you were able to enjoy the activities provided by the entertainment team. We appreciate your kind comments. We hope you give us the opportunity to host you on your next visit to the Riviera Maya.

5 out of 5
Great place will be returning friendly staff well kept grounds

Posted by on Jun 11, 2018

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Comment from Hotel Management

Jun 29, 2018 by Ocean Maya Royale

Dear Guest It is a pleasure to read that our resort and staff fulfilled your expectations during your holidays. It will be a big pleasure to have the chance of hosting you again.

5 out of 5
Amazing resort! This is a very awesome hotel/ resort! Hotel staff are nice but front desk staff may try to sell you a time share, just dont go back the next day and talk to them like they ask because thats all they want to do. but other than that no pressure and friendly staff! Oli at the main bar will make your afternoon drinking into a fun and amazing time and you will get drunk! Nothing like being outside all day in paradise then going to bed at night in a cool air conditioned room! It was amazing how nice and cool and the room was just what it should be! Most people dont want to go to the same resorts because they want to experience or explore another resort but i hope I can go back to the same resort some day!

Posted by , from Minnesota on May 30, 2018

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Comment from Hotel Management

Jun 2, 2018 by Ocean Maya Royale

Dear guest: Thank you very much for your comments, they are very important to us to improve ourselves, please we hope to assist you once again to bring a better experience than the last one. Muchas gracias

4 out of 5

April 23rd trip

Cons: The steps to our building were dangerous. They were uneven with one step over a foot high . The building next door was the same .
The hotel grouds were very attractive and well maintained. The room was very comfortable and enjoyed the small patio for morning coffee.There was plenty of room in the large pool area. with the ocean below. We visited all but one restaurant and enjoyed the cuisine..

Posted by on May 2, 2018

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Comment from Hotel Management

May 19, 2018 by Ocean Maya Royale

Dear guest It has been an honor to host you during you recent visit to the Riviera Maya. With reward we read your kind comments about our facilities and of course, our gastronomical offer. We appreciate your feedback about the stairways, we will share this with the pertinent department. Thank you for sharing your review. We look forward to host you again soon. Warm regards

4 out of 5
This hotel is not a newer hotel, but it is in very nice condition. The landscaping was impressive and well-groomed. It's not a conventional hotel, it has perhaps 25 2 story buildings with 8 units per building. This was extremely good for privacy and quietness. The main disadvantage is the long walking distance to the lobby. Another disadvantage is some buildings are pretty far from the beach. Our ocean view room was larger than expected with a seating area and a couch, and had a decent balcony. There are two pools, the noisy one has the poolside bar. The other is quieter. The drinks are not watered down, and they use name brand alcohol. Lots of loungers, umbrellas, and palm trees for shade, important for us. Staff is very friendly, we didn't meet a single staff person who didn't greet us and smile. A few staff on the beach and at poolside who will fetch you a drink, but not enough. Food ranged from very good to just ok. There are four "special" restaurants, a buffet, and a poolside grill. We ate at three of the four, passed on Yakooso, Asian. The Blue Moon was just ok. Beef and butter flavors are not up to American standards. El Charro (Mexican) was excellent. La Doce Vitawas, good, but one of our party ordered the extra expense lobster and it wasn't great. The pizza there is made with bleu cheese, hmmmm. The beach has a large breakwater. Erosion is a problem. Seaweed is a problem. But it's very nice for laying around. It's quiet, clean, and has lots of shade.

Posted by , from Bozeman, MT on Apr 21, 2018

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2 out of 5
The hotel was beautiful. Staff was fine. Food was something to be desired. Only had one restaurant open for breakfast Food could have been a lot better. There were times when there was no food available. It is supposed to be all inclusive. The only choice you had for lunch was a small Mexican buffet- which was pretty much the same every day. Staff at the pool would save chairs for either favored clients or people that paid him. You could not get a chair around either pool after 7 am. I have stayed at better places. On a positive note drinks were good.

Posted by on Apr 7, 2018

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About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Tennis lessons included
  • Room service during certain hours
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this property measures 2012 square feet (187 square meters) and includes a conference center. A sauna, a terrace, and tour/ticket assistance are also featured at the eco-friendly Ocean Maya Royale All Inclusive Adults Only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • 2012 sq ft of conference space
  • 187 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (46.8 km / 29.1 mi)
  • Property shuttles: Shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Hacienda - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Parasailing on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Kayaking nearby

Spa Services

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.