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Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 22 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive
Everyone (12)Couples (6)Family (4)
5 out of 5
Very nice great staff courteous helpful
Posted by Vincent on Dec 18, 2023
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Comment from Hotel Management
Dec 18, 2023
by Serene Lloyd
Dear Vincent, We are delighted to read that you had a great stay with us. We look forward to welcoming you back home. Regards, Serene Lloyd
4 out of 5
It was a very nice place but because its so gated, you are unable to leave to explore island unless you pay for an excursion which takes all day, keeping you away from the all inclusive resort. The rooms were ok but needs some tlc. Our shower door trim was broken, a crack in the vanity with an awful glue repair. We were never given robes to use and stocked bar is just beer and water. Would like next time to stay near somewhere like Margaritaville so we can shop elsewhere other then resort that charges double for items you can get elsewherever, like the airport.
Posted by Amanda on Oct 14, 2023
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Comment from Hotel Management
Oct 17, 2023
by Serene Lloyd
Dear Amanda, It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. As we are constantly striving to improve all our services, we have taken note of your observation and we will send it to the correct department.Regards, Serene Lloyd
5 out of 5
The property is an amazing place. I had a great experience at the resort and I look forward to planning my next trip for 2024. The staff was so nice and welcoming and it was so peaceful.
Posted by Kymesia on Sep 19, 2023
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Comment from Hotel Management
Sep 21, 2023
by Serene Lloyd
Dear Kymesia, It was such a pleasure hosting you and we are delighted to have met your expectations. We look forward to welcoming you back home in the future. Regards, Serene Lloyd
5 out of 5
I love this property, you literally can soak up some sun at the beach or pool, eat,drink, & party at this Beautiful resort. I’m definitely going back
Posted by Dorcas Ann on Aug 19, 2023
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Comment from Hotel Management
Aug 20, 2023
by Serene Lloyd
Dear Dorcas Ann, Thank you for choosing Secrets St. James as your haven of relaxation. It was a pleasure hosting and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
1 out of 5
Posted by Staceylyn on Jul 27, 2023
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Comment from Hotel Management
Jul 27, 2023
by Serene Lloyd
Dear Staceylyn, Thank you for rating our resort. It is with great sadness we learn we did not meet your expectations. We hope to redeem your confidence in future. Regards, Serene Lloyd
2 out of 5
Posted by Frank on Jul 22, 2023
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Comment from Hotel Management
Jul 24, 2023
by Serene Lloyd
Dear Frank, Thank you for your rating. We are disheartened your stay was not amazing. We hope to renew your confidence in our resort and services in the future. Regards, Serene Lloyd
4 out of 5
Posted by Henry on Jul 5, 2023
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Comment from Hotel Management
Jul 25, 2023
by Serene Lloyd
Dear Henry, Thank you for rating our resort. We are happy you enjoyed your stay and we look forward to welcoming you back home. Regards, Serene Lloyd
4 out of 5
We loved the staff who were friendly, especially Sherece, Pebbles, and Desmond. They took care of us and made us feel like family.
My only issues was with housekeeping not providing towels/ wash cloths daily and that we encountered a roach in the French restaurant crawling on the couch during dinner. Needless to say, we didn’t eat dinner that night.
Room service took forever to get when we ordered, or was completely out of food.
If I were to go back to this property, it would be because of Sherece, Pebbles, and Desmond, and all the staff who made our stay enjoyable.
Posted by LATORI, from Chicago on Jun 28, 2022
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Comment from Hotel Management
Jun 28, 2022
by Serene Lloyd
Dear Latori,
We appreciate that you have taken the time to share a review about your recent stay with us. We are thrilled that you had a pleasant stay.
Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests and have begun working on the areas that you did not view as exceptional.
We thank you and sincerely hope we can have the honor of being your hosts again in the not too distant future.
Regards,
Serene Lloyd
4 out of 5
Enjoyed our stay here. The property is very nice but spread out so plan on doing a decent amount of walking. We were in St James Preferred which is on the far north end of the property by the spa. Most of the restaurants are on the south end. If you are not at Breathless or in St James preferred you don't get access to the breathless pool 3 bars and in my opinion the best 3 restaurants so if you go here make sure you get upgraded to preferred. That said if you stay at breathless it is a walk to get to the beaches. If they are not full it is usually free.
Posted by Timothy on Feb 8, 2022
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Comment from Hotel Management
Apr 7, 2022
by Christina
Hello Timothy,
Thank you for sharing your comments about the experience at our property. It is wonderful to see that you enjoyed your time with us and appreciated all the facilities very much.
Best Regards,
Christina Smith
1 out of 5
some of the staffing was rude. It took us three hours to discuss our check in. Secondly we had to pay transportation there and back from the airport which i was told i would be reimbursed for them.0
Posted by Tanya on Dec 7, 2021
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Comment from Hotel Management
Jan 4, 2022
by Christina
Hello Tanya:
Thank you for sharing your feedback. We are sorry to hear that you did not have a fantastic experience here. Our team continues to ensure that excellent service is a top priority so that all our valued guests will be satisfied. Regarding the transportation, please contact me directly so that I may follow up to assist with any clarification and closure of this concern.
Regards,
Christina Smith
Frequently Asked Questions
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is 4.9 mi (18-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.
Airport shuttle services are not available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive.
This resort is on a private beach. Don't forget your sunscreen!
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive does not offer free breakfast.
During your stay you can enjoy the 1410 square-foot casino on site, featuring 33 slot machines and 1 gaming table.
Check-in start time: 3:00 PM; Check-in end time: midnight.
Free parking is not available at this resort.
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive features 2 outdoor pools.
Yes, there are 9 restaurants on site.
Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy hot stone massages, facials, and reflexology.
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is 2 mi away from Montego Bay.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
