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"All in all the property and staff were good enough for the location. The meals were OK , but not exceptional. There was not much entertainment for th ... " More

By a verified traveler on Tue 06 Jul 2021

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Hotel Description

5-star beachfront property near Seven Mile Beach

Beachside getaway

Within a 10-minute walk of this Negril property, you'll find Seven Mile Beach and Bloody Bay. Bloody Bay Beach and Hedonism II are also within 2 miles (3 km).

All-inclusive

A full-service spa, 9 restaurants, and 7 outdoor pools are all featured at this all-inclusive property. Dine at the beachfront restaurant and relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, flat-screen TVs

The 283 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include furnished balconies or patios, 24-hour room service, and premium bedding.

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$469* Per night/room Dec 5 - Dec 6

Premium Suite, Ocean View (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, Ocean View (Couples Adult Section)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Everyone (9) Family (2)
4 out of 5

Posted by on Aug 26, 2021

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3 out of 5
All in all the property and staff were good enough for the location. The meals were OK , but not exceptional. There was not much entertainment for the evenings and none at all during the day. There was no protocol for tipping. However, the main problem for the location is the two plus hour drive from airport My return transportation, (JTL) was a no show and required a $100.00 taxi to make my flight. The Hotel offered little or no reason or information if the ride with JPL was coming or not. This safu has greatly tainted my enthusiasm to book this facility again.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 8, 2021 by Anna, Head of Customer Services

Thank you for sharing your feedback following your recent stay with us at the Azul Beach Resort Negril by Karisma. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Azul Beach Resort Negril by Karisma our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all. We do hope that you will give us the opportunity to welcome you back again in the future.

4 out of 5

Posted by on Jan 20, 2021

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Comment from Hotel Management

Feb 2, 2021 by .

Hello Nikia, thanks for your rating.

4 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Mar 3, 2020 by Hotel Management

Dear Guest, Thank you for the time taken sharing the rate of your recent stay with us, we truly appreciate the four-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards,

4 out of 5
Azul has fun activities and lots of restaurants. The staff is very attentive. The timing and availability of restaurants and activities can be confusing. Be prepared to spend on lots of extras.

Posted by , from USA on Nov 8, 2019

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Comment from Hotel Management

Nov 11, 2019 by Hotel Management

Dear R, Thank you for the time taken to provide us with your comments. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience.

4 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Your Hotel Management

Dear Guest, Thank you for the time taken to provide us with the rate of your recent stay with us. We look forward to your next visit!! Kind Regards,

3 out of 5
The amenities were ok. I didn’t find anything seriously special about this resort. The staff were accommodating but very basic. I felt like just a number and not a special guest. I found the food in the dining area to be limiting in variety and pretty basic. The pastries and the sea water were the best thing on the property.

Posted by on Nov 28, 2018

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Comment from Hotel Management

Dec 4, 2018 by Hotel Management

Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection

3 out of 5

Azul is a wonderful resort!!!!

Cons: Better communication about rooms and give customers what they reserve and pay for
Location: Fireman Pit Lobster has insanely large and tender 2-5 pound rock lobsters that are worth the money. Snorkeling and other water sports are all on site.
The resort is a very well kept facility with great staff and excellent food. We enjoyed our stay. The only problem was we were put in the wrong room. We reserved and paid for a King room in the adults only section. The first room we were shown was a double queen room when we stated that it was supposed to be a king room we were told to wait. Then we were taken to a king room in the family section. When we stated that it was supposed to be in the adults only section we were told that that was the only king room available and if we wanted to be in the adults only area we had to take the queen room. No other offers or accommodations were made for us. We had to take that room to keep from spoiling the vacation.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Sep 5, 2018 by Hotel Management

Thank you for sharing your recent stay experiences with us. While I am very happy to know you did find many aspects of your stay to be enjoyable, I am disappointed to learn of the challenges you encountered during your stay. We can assure you we we do our best to accomodate all room requests, however it is not always possible. All room requests are subject to availability and occupancy of the hotel.

4 out of 5

Almost a five...

Pros: Clean, white, tidy, and friendly
Cons: Service
The grounds and resort were beautiful. The only complaint I have is that the service at the bars was soooooo slow. No matter which bar you went to you would have to stand there for ten plus minutes before you would be acknowledged. Unfortunetly that was even for a soda because there was no place on the resort for self service soda. you could grab it from your room fridge but without ice it was warm in ten minutes. If you wanted to eat when the restaurants "opened" for breakfast/lunch/supper you might as well show up 20 min. late because they were never ready on time. But, nonetheless we would still go back.

Posted by , from Minnesota on Dec 18, 2017

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Comment from Hotel Management

Jan 25, 2018 by Hotel Management

While we are very sad after your departure we are truly very happy to know we achieved your expectations, we are looking forward to hosting you in the near future to make a new experience as happy as the last one. Kind Regards

5 out of 5

Beach pool bartender

Odane at amber Bar worth the trip knows how to bartend good man great drink looking forward to another round thanks Odane lots of fun

Posted by , from c on Aug 26, 2017

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About the Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Location Norman Manley Blvd, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and select beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included

Property Features

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Azul Beach Resort Negril, Gourmet All Inclusive by Karisma offers its guests a full-service spa, 7 outdoor swimming pools, a sauna, and a fitness center. There are 9 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 9 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. A business center, coworking spaces, and limo/town car service are available. A children's pool, spa services, and a library are also featured at the luxury Azul Beach Resort Negril, Gourmet All Inclusive by Karisma. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Negril property.

  • 283 guestrooms or units
  • 9 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 9 bars or lounges
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Azul Beach Resort Negril, Gourmet All Inclusive by Karisma offers 283 accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Mahogany - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Di Romagna - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Ackee - This restaurant specializes in Caribbean cuisine and serves dinner only. Reservations are required. Open daily.

Garfield Beachouse - This beachfront restaurant specializes in Caribbean cuisine and serves lunch and dinner. Open daily.

Hua Hin - This fine-dining restaurant specializes in Thai cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Rowing or canoeing on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Vassa Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 3 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Minimum age to access spa is 3
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • All Inclusive Azul Sensatori
  • Azul Sensatori All Inclusive Hotel Jamaica
  • Azul Sensatori Jamaica
  • Jamaica Azul
  • Jamaica Azul Sensatori
  • Jamaica Sensatori
  • Sensatori All Inclusive
  • Sensatori Azul Jamaica
  • Sensatori Jamaica
  • Azul Sensatori Jamaica Gourmet Inclusive Karisma Negril
  • Azul Sensatori Jamaica Gourmet Inclusive Karisma
  • Azul Beach Sensatori Jamaica Negril
  • Azul Beach Sensatori Jamaica
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.