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4.7 out of 5

"Beautiful ,quiet, secluded , relaxing " More

By a verified traveler on Wed 01 Mar 2023

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Hotel Description

4.5-star beachfront property near Jamaica Beaches

Beachfront retreat

Within a 15-minute walk of the property, you'll find Jamaica Beaches and Bloody Bay Beach. Seven Mile Beach and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A private beach, 4 restaurants, and an outdoor pool are all featured at this smoke-free property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and WiFi in public areas.

Treetop 1-Bedroom Suite (VIP Airport Fast Tracking for 5 night stays or longer)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Treetop Standard (VIP Airport Fast Tracking for 5 night stays or longer)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Treetop Deluxe (VIP Airport Fast Tracking for 5 night stays or longer)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunset at the Palms Resort - Adults Only - All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunset at the Palms Resort - Adults Only - All Inclusive

Everyone (19) Couples (19) Family (1)
4 out of 5

Posted by on Mar 1, 2023

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Comment from Hotel Management

Mar 24, 2023 by Rebecca - Resort Experience Manager

Thanks for your review

5 out of 5
Beautiful ,quiet, secluded , relaxing

Posted by on Mar 1, 2023

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Comment from Hotel Management

Mar 1, 2023 by Rebecca - Resort Experience Manager

Thanks Andrea, we couldn't put it better ourselves! Hope you can come back and see us soon

5 out of 5
Beautiful landscaping, good and varied food, very friendly, efficient and caring staff. I would have liked to have the option of brighter lighting in our room, but dim lighting seems to be a theme in the main building too.

Posted by on Feb 27, 2023

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Comment from Hotel Management

Feb 27, 2023 by Rebecca - Resort Experience Manager

Thanks Diana for your lovely review, delighted you enjoyed our food and our great staff! We are replacing many of our bulbs with a higher luminosity at the moment so next time you visit things should be a little brighter!

4 out of 5
Tree House lodging was unique and interesting with heavily treed and flowered environment. Very quiet and relaxing. The private beach was pleasantly shaded Staff was very friendly and accomodating Meal choices repeated and became somewhat boring after 4 or 5 days Entertament left something to be desired

Posted by on Feb 23, 2023

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Comment from Hotel Management

Feb 24, 2023 by Carol

Good morning Alexander, We're pleased that enjoyed the natural beauty and relaxing atmosphere at Sunset at the Palms. Appreciate your feedback on our food and entertainment. Please come back again!

5 out of 5
I liked the outdoorsy ambiance. I think the staff was great. I did request more lighting in my room.

Posted by , from Chicago on Dec 20, 2022

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Comment from Hotel Management

Dec 27, 2022 by Carol

Good morning Thomas, Thanks for the kudos to our staff and our natural beauty. Thanks for letting us know about the lighting in your room. Please come back soon!

5 out of 5
The resort was amazing!! Staff friendly and helpful!! If you can stop by and the spa brenda and shana did our couples massage and man they have hands. I just wish the bar would stay open later than 11. But if you are looking for a nice romantic get away this is place to go ALL THE WAY!!

Posted by on Sep 2, 2022

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Comment from Hotel Management

Sep 2, 2022 by Carol

Good morning Lauren, So glad you enjoyed your stay! Those massages are really amazing, right? Thanks for your suggestion on the bar hours. Please come back and see us again!

5 out of 5
First of all, I would never ever recommend Travelocity to book a stay anywhere. I booked this trip to Negril and chose this property based on reviews I searched on various websites. I went then to Travelocity and found a package. When I reviewed my travel plans Travelocity apparently thought the hotel was in Kingston and paired flights for this vacation which would mean about a 5 hour layover (both ways) while someone came to get us at a significant cost & loss of all important vacation time from the airport on the polar opposite side of the island. They canceled the botched flights & told me to file a claim since I purchased insurance. I had to secure my own flights to get to the resort at that point (again at my own cost) in addition to the flights I already paid for with their package. At any rate, when I finally got my own trip corrected (again at a significant cost to me) and we finally got to the hotel I was happy to see it was like a garden with clean walkways, cheerful staff, and the layout made everything very walk able. Food was hot and fresh and lots to choose from. Drinks not watered down. Paul at the piano bar is not to be missed. REMEMBER: The hotel is in Negril folks. DO yourselves a huge favor & book directly at The Sunset at the Palms website and then log onto your favorite airline and book flights to Montego Bay where the hotel will arrange for VIP service to get you quickly through customs and having that nice rum punch in your hands to relax.

Posted by on Sep 1, 2022

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5 out of 5
We just got back from a 4 night stay at the Sunset at the Palms Negril for our 10th Wedding Anniversary and we had the best time!! The resort was quiet, scenic, very hospitable and well kept! I would say that it had the best unique character from all the other resorts as every one else just had white brick building but Sunset had so much charm and lush jungle surroundings. We had a couple deep tissue massage by Brenda and LaShauna that was soooo good! They really did a great job! Highly recommend! Tell them they were suggested. Tobian our concierge was so sweet, kind and always smiling and willing to help. Andre the hotel manager and bell hop was always available to help recommend things to do and help us navigate the property. The private beach was really private with plenty of room to relax and swim. I just loved this place and definitely coming back.

Posted by on Jun 25, 2022

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Comment from Hotel Management

Jun 27, 2022 by Carol

Good morning Danielle, Congratulations on your 10th anniversary and thanks for choosing to spend it at Sunset at the Palms! We're pleased you able to relax, enjoy the natural setting and caring service of our staff. Please come back next year for /# 11!

5 out of 5
Efficient

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 1, 2022 by Carol

Good morning Robert, thanks for your comments. Please come see us again.

5 out of 5
Entire staff was incredibly friendly and helpful.

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 28, 2022 by Carol

Thanks so much for your kudos on our staff! Come again soon.

About the Sunset at the Palms Resort - Adults Only - All Inclusive

Location Norman Manley Blvd, Negril, Westmoreland

Renovations + Closures

The following facilities or services will be unavailable from August 15 2023 to September 30 2023 (dates subject to change):

  • Swimming pool

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are not accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Premium food items not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities not accepted
  • All meals included
  • One or more venues limit dining availability
  • Minibar (all beverages included)
  • Onsite live performances included
  • Snorkeling included

Property Features

Sunset at the Palms Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Have fun in the sun at Sunset at the Palms Resort - Adults Only - All Inclusive with summer activities like snorkeling, scuba diving, and windsurfing. Free breakfast is available daily. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a health club, and a spa tub. This 4.5-star Negril property is smoke free.

  • 1 floor
  • 85 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Sunset at the Palms Resort - Adults Only - All Inclusive offers 85 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Palm Grove - This buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

Lotus Leaf - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open select days.

Palm Breeze Beach Grill - This beach brasserie specializes in Caribbean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Chefs' Showcase - This theme restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Blue Coffee Cafe - Overlooking the pool, this café serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach and a health club are featured at the property. An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site
  • Sailing on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Transportation options are available for minimum 2 guests. Roundtrip airport shuttle service is available for USD 99 per person from Sangster International Airport (MJB) in Montego Bay.

Sunset at the Palms Resort - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sunset at the Palms Resort - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 99 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palms Sunset
  • Sunset Palms Negril
  • Sunset Palms Resort
  • Sunset Palms Resort All Inclusive
  • Sunset Palms Resort All Inclusive Negril
  • Sunset Palms Adults All Inclusive Negril
  • Sunset Palms Adults Inclusive
  • Sunset at the Palms Resort Adults Only All Inclusive
  • Sunset at the Palms Resort - Adults Only - All Inclusive Negril

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.