For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4.5-star beachfront property near Bloody Bay Beach
Beachside getaway
You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Seven Mile Beach with a stay here. Booby Cay and Kool Runnings Water Park are also within 2 miles (3 km).
All-inclusive
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and free childcare is an added bonus.
Free WiFi, balconies
Featuring conveniences like sitting areas and coffee/tea makers, the 452 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.
RIU Palace Tropical Bay All Inclusive ratings based on 24 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for RIU Palace Tropical Bay All Inclusive
Everyone (13)Couples (4)Family (5)
5 out of 5
We had not been since being remodeled. Loved the remodeled rooms, dining rooms and pools.
Posted by a verified traveler on Mar 1, 2020
Was this review helpful to you?
4 out of 5
The beach is amazing. Top notch. I would like to have seen more restaurant options.
Posted by Jackie, from Minnesota on Feb 29, 2020
Was this review helpful to you?
4 out of 5
The property and staff were fantastic. The property is located right on a beautiful beach with plenty of chairs for all the guests. The views are amazing and the water is just the right temperature! I have been to a couple all-inclusive resorts in the past and this one, by far, had the best food. We ate the buffet for breakfast and dinner most days and it was excellent! Fresh made omlets to order in the morning and fresh seafood, including lobster at night. During the day, they usually had authentic Jamaican food cooking out by the pool for the guests and fresh coconuts and suger cane. We did not have kids with us, but this would definitely be a family friendly resort, although nothing geared specifically for children that I was aware of. We did go on an excursion, which was great and we utilized the free kayaks and pedal boats they had, which was fun. There is a local 'market' with souveniours that you can walk down the beach to, which we liked browsing, although beware of the usual pushy shop ownersA few complaints/things to be aware of: In my opinion, the beds in the rooms are extremely hard - I was looking forward to having some good nights sleep (kids were left with grandma!) and my back hurt too bad to sleep with these hard beds. The crowd is a bit on the older side overall (we are in our mid-30s and were definitely some of the younger guests); the entertainment, although they do a great job and try very hard, is a bit 'boring' and closes down pretty early.
Posted by Linsey, from Boston, MA on Feb 19, 2020
Was this review helpful to you?
5 out of 5
Posted by a verified traveler on Jan 10, 2020
Was this review helpful to you?
4 out of 5
The entire staff was very pleasant, but we want to especially thank Julian, she was terrific! I didn't get the name of the cleaning lady but she really took care of us, when you return to your room & it's perfectly clean there's nothing better. I believe in reading reviews & we enjoyed our stay no major or minor issues. Restaurants were a little crowded but for the most part it was a very pleasant. Walk west or east on beach to the other resorts & you will see what I saw "I'm glad I chose RIU PTB".
Posted by LR, from Bx NYC on Jul 27, 2019
Was this review helpful to you?
5 out of 5
Everything was so well organized and put together. The food in the buffet was excellent as well as the other restaurants on the property. Great service all around. Most definitely will stay again
Posted by Melissa, from North Richland Hills on Jul 2, 2019
Was this review helpful to you?
4 out of 5
It wasn't or didn't feel as crowded as most all inclusive resorts. The staff wasn't happy to help you if you needed it, and when they did it was at their own sweet time.
Posted by a verified traveler on Feb 11, 2019
Was this review helpful to you?
3 out of 5
Resort is nice. Staff very friendly. Bed was very uncomfortable. Did not sleep much in the 8 nights there.
Not a fan of double queen beds on our honeymoon
Posted by Evan on Jan 24, 2019
Was this review helpful to you?
1 out of 5
Not impressed for "All Inclusive"-Bring Lots of $$
Pros:The spa service was wonderful. I messed up my polish and I went back the next day to pay to have it redone and they refused my money to fix it-WOW!
Cons:Advertising-what is sold is not what you get. Not All-inclusive and no customer service.
Location:There are many vendors on the beach, so you don’t have to go far to shop.
We stayed here for 10 days in December with family. We booked the entire trip on Travelocity after reading mostly positive reviews on Trip Advisor and Travelocity. The 3 rooms we chose were beach front king bed rooms and we paid extra. When we arrived, we had to take our own luggage to our rooms. The rooms were way back off the beach and you could barely see a small sliver of the beach on the far-right side of the patio. The view was of the rooms directly across from you. We were then forced to pay more for the beach front rooms. We were not informed that they did not have king size beds in the beach front rooms-but they put the single beds together (which is so uncomfortable as the beds don't meet up evenly in the middle). The beach was okay, the chairs were not all in that great of shape and some days there were no chairs available. This place advertises all-inclusive however they constantly wanted to charge us extra! For instance, they limit each guest to ONE of their pre-portioned plates of food in the sit down steak restaurant (only allowed one item and cannot add or change it in any way and you can only have 1 plate of food per day), there is no free snorkeling, they don't refill your fridge or liquor in your room (3 tiimes out of10 days), and so on. Food overall not very good, got sick on food and we never get sick in Jamaica.
Posted by a verified traveler on Jul 13, 2018
Was this review helpful to you?
4 out of 5
The resort was nice, not awesome, but nice. The staff were amazing. The food was excellent and the jerk hut on the beach was outstanding. I like the vibe of Negril much more than Montego Bay. I have no desire to stay or visit MB again, but will return to Negril.
Posted by Lucretia, from District of Columbia on Jul 13, 2018
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment Water activities
Kayaking
Sailing
Snorkeling
Snorkeling excursions
Surfing/boogie boarding
Windsurfing
Land activities
Fitness facilities
Soccer
Tennis
Volleyball
Lessons/classes/games
Dancing
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Surcharge for bottled wine
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Offsite tours
Kayaking included
Access to onsite clubs included
Sailing included
Surfing/boogie boarding included
Windsurfing included
Snorkeling excursions included
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Fitness facilities included
Tennis included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Soccer (football) included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Offsite tours not included
Scuba diving lessons not included
Yoga classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Minibar beverages - restrictions apply
Food and beverage restrictions apply
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for bottled wine
Onsite live performances included
Snorkeling included
Property Features
RIU Palace Tropical Bay All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a spa tub, and a sauna are also featured at the luxury RIU Palace Tropical Bay All Inclusive. Self parking is free. A complete renovation of RIU Palace Tropical Bay All Inclusive was completed in October 2018. This 4.5-star Negril property is smoke free.
452 guestrooms or units
2 levels
8 buildings
5 dining venues
4 bars or lounges
Buffet breakfast (free)
Bar by the pool
Swim-up bar
Supervised kid's activities (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the pool
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Car service
Concierge
Wedding services available
Gift shop
Beauty salon
Bellhop
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 2
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Sir Donald Sangster Intl. Airport (MBJ) (71.2 km / 44.2 mi)
Parking: Free self parking
Room Amenities
RIU Palace Tropical Bay All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
Private balcony
Sitting area
Minibar
In-room dining (24 hours)
Plasma television
Satellite channels
Coffee maker
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board available
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
RIU Palace Tropical Bay All Inclusive has 5 restaurants on site.
24-hour room service is available.
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Golfing nearby
Fitness classes on site
Sailing on site
Scuba diving on site
Volleyball on site
Kayaking on site
Water skiing on site
Personal motorized watercraft on site
Windsurfing on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Prenatal massage
Spa tub in spa
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 11 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at RIU Palace Tropical Bay All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of COVID-19 Health Protocol (Jamaica) and Covid-19 Health Protocol (RIU) guidelines.
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are not available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Hotel Names
Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive Negril
RIU Palace Tropical Bay All Inclusive All-inclusive property
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
There was an error importing /Negril-Hotels-RIU-Palace-Tropical-Bay-All-Inclusive.h859683-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Negril-Hotels-RIU-Palace-Tropical-Bay-All-Inclusive.h859683-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Yes, there are 5 restaurants on site.
This property offers free self parking.
RIU Palace Tropical Bay All Inclusive is 44.2 mi (84-min drive) away from the Montego Bay (MBJ-Sir Donald Sangster Intl.) airport, the closest popular airport to the property.
RIU Palace Tropical Bay All Inclusive features 2 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Renova Spa, where you can enjoy aromatherapy, massages, and mani/pedis.
RIU Palace Tropical Bay All Inclusive offers free buffet breakfast every day from 7 AM to 11 AM.
Check-in is from 3 PM - 11 PM.
Airport shuttle services are not available at RIU Palace Tropical Bay All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
