4.3 out of 5

"The RIU Palace Tropical Bay was outstanding. From the staff, food and beach all was a wonderful and enjoyable experience. The Staff was helpful, fri ... " More

By a verified traveler on Tue 12 Sep 2017

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Hotel Description

An all-inclusive stay in Negril awaits you at RIU Palace Tropical Bay All Inclusive. You'll be within a 20-minute walk of Booby Cay and 2.1 km (1.3 mi) from Kool Runnings Water Park. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy plasma TVs with satellite channels, and all 416 rooms feature free WiFi, balconies, and sitting areas. Minibars provide refreshments, and 24-hour room service is also available. Separate bathtubs and showers, coffee/tea makers, and in-room childcare are also available.

A day of pampering at Renova Spa can include deep-tissue massages, body wraps, and facials along with access to the sauna and spa tub. With 4 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and nightclub. Plus you'll find free WiFi in public areas, a health club, and a spa tub. Free buffet breakfast is available daily between 7 AM and 11:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Negril resort include Times Square Mall and Throne Room.

Junior Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Studio, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Tropical Bay All Inclusive ratings based on 81 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Outstanding 2017 Vacation

Pros: Clean; Maid service twice a day.
Cons: Nothing; maybe less mosquitoes.
Location: GREAT Location. Short drive to shopping, food, and night life.
The RIU Palace Tropical Bay was outstanding. From the staff, food and beach all was a wonderful and enjoyable experience. The Staff was helpful, friendly and always ready for a conversation with a smile. Food was plentiful and delicious with fresh fruit daily. The Beach was clean and relaxing, with clear warm waters, the perfect beach to relax and soak up the sun. Enjoyed walking the entire length of the beach every morning. LOOKING FORWARD TO RETURNING!

Posted by , from Memphis, TN on Sep 12, 2017

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1 out of 5

Trip from hell

We have stayed at RIU resorts for several years and this was the worst resort. The house keeping was terrible. They would barely clean the room, the floors were always dirty and towels and washcloths had to be asked for. As a riu class I was supposed to receive a upgrade which I did not receive but my points were used. If you decide to go here I would read all the reviews. Also the beds are extremely hard, it's like sleeping on the floor. The food and drinks were the only good thing about this resort. If you plan on going shopping you'll have to take a taxi to the so called mall which is not very good.

Posted by , from palm Bay,fl. on Jun 12, 2017

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5 out of 5

Jamaica - I'll be Back!!

Pros: Clean, beautifully decorated and the floorplan was awesome! I loved the large patio area.
Cons: A better room service menu would be the only thing I'd ask for them to change.
Location: Activities, restaurants, gift stores, water sports, - I love the boat rides,
The island, it's people, the resort planners, the water and activities - there is nothing else you could possibly need when you go to this resort. They have thought of everything!!! See you next year!!!

Posted by on Apr 11, 2017

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5 out of 5

Already booking for next summer!

Friendly staff, clean rooms , great beach location,excellent service. A perk is that you will have access to both riu resorts if you book at the palace. Hated to leave. We had one of the best vacations ever.

Posted by on Jul 26, 2016

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3 out of 5

Close to the beach

I was close to the beach, but there was no coverage from the sun. No hotel staff came around with drinks or offered to bring drinks. The restaurants on the property were "booked", and it was only our first night there. On Wednesday one the restaurants was closed. But look in the window and all the restaurants were not full. Mini bar was empty on arrival to the room. And the hotel safe didn't work. The only good thing was the 4 bottles of booze already in the room that was half full.

Posted by , from Washington, DC on Jun 11, 2016

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5 out of 5

This was the best vacation I've ever had

Frist let me say if you have never been to jamaica it would be a HUGE mistake not to go, the water and the weather seem as if it was custom set for you the beaches are more beautiful then you can imagine if you have seen pictures multiply that by 10 I've been twice to the same place and will be going back as soon as I can and as for the staff me and my thought they had mistaken us for someone famous lol we were treated that we'll this is a must for anyone I don't see how it would be possible to have a bad time here no way no how. IAM GOING BACK AS SOON AS I CAN FOR SURE

Posted by , from atlanta on Sep 19, 2015

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5 out of 5

jamaica get away

Wow what a view we had from our third story corner balcony overlooking the ocean and facility. Best room I've ever stayed in ever. Will be back no doubt

Posted by , from negril jamaica on Aug 24, 2015

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5 out of 5

Great Trip

Hotel met all of our expectations. Great food, lots of drinks and a beautiful beach. From visiting other resorts and talking to other couples this was a great deal. You will not find a better deal or beach in Jamaica. The entertainment staff was lots of fun, providing games, music, and events during our stay. This a great couples or family resort. I would and will come stay here again.

Posted by , from Columbia, SC on Oct 28, 2013

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5 out of 5

Beautiful beach and awesome staff!

Staff was absolutely wonderful! So friendly and helpful, they ,are this one of the best vacations. Resort is very clean and beautiful. So was the beach and pool. Rooms were very clean, my only complaint is that the bed was two full beds pushed together. Was kind of annoying bc kept falling in crack. Food was wonderful! Would definitely go back and stay at this resort.

Posted by , from Newfane, NY on Oct 2, 2013

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5 out of 5

This hotel had great food, great staff, great pools and a great beach.

Pros: Free Internet, Quiet, beautiful long white sandy beach & turquoise water, great piano bar and very talented piano man!, the four specialty restaurants, friendliness of most of the staff
Cons: Nothing close, small pillows, loudness of activity director, not enough reggae music
Very beautiful property and very clean. All four restaurants had excellent food and service. The buffet was very good, although I am not a buffet person - would have preferred more grilled meats/seafood, veggies and salad (lighter fare). The bbq jerk chicken lunch was awesome! Would have enjoyed a reggae band more than the noisy daytime pool entertainment. Part of the cultural experience is the local music. Didn't much care for the stage shows either; however, the piano player in the piano bar was quite the local talent! Most of the staff was very personable and fun. Even though the bed pillows were a little small we slept really well!!

Posted by , from Indiana, USA on Dec 12, 2012

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About the RIU Palace Tropical Bay All Inclusive

Location Norman Manley Boulevard, Negril, Westmoreland

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Snorkeling excursions
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

Property Features

RIU Palace Tropical Bay All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a nightclub, and a spa tub are also featured at the family-friendly RIU Palace Tropical Bay All Inclusive. Self parking is free. This 4-star Negril resort is smoke free.

  • 416 guestrooms or units
  • 3 levels
  • 7 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Supervised kid's activities (free)
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (71.5 km / 44.4 mi)
  • Parking: Free self parking

Room Amenities

RIU Palace Tropical Bay All Inclusive offers 416 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Negril resort provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

RIU Palace Tropical Bay All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

This Jamaica resort is arrayed on 400m (437 yds) of the fine sand extending 3.25 km (2 mi) around semicircular Bloody Bay, in which the Caribbean Sea remains calm in most weather conditions. The private white sandy beach extends deeply into the resort under palm trees. Beach sun loungers/chaise longues, beach towels and beach umbrellas are provided. At the resort's center are two 23-m (75-ft) irregularly shaped pools--one with swim-up bar and 35-person jetted section--flanked by padded lounge chairs. There's also a 3.75-m-diameter (12-ft) pool for children.

The resort supplies snorkeling gear, pedal boats, kayaks, windsurfers, and Hobie Cat sailboats. For surcharges, a water-sports center offers windsurfing and sailing lessons, parasailing, glass-bottom-boat tours, banana-boating, scuba-diving instruction/certification, and scuba-diving and snorkeling excursions. Independent operators off the beach charge for water skiing.

Other recreational opportunities include tennis on two lighted courts, bocce, beach soccer, and beach volleyball. The nearest golf course, Negril Hills Golf Club, is 14 km (8.75 mi) away.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Volleyball on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riu Palace Tropical
  • Riu Palace Tropical Bay
  • Riu Palace Tropical Bay All Inclusive
  • Riu Palace Tropical Bay All Inclusive Negril
  • Riu Palace Tropical Bay Negril
  • Riu Tropical
  • Riu Tropical Bay
  • Riu Tropical Bay Palace
  • Riu Tropical Palace Bay
  • Tropical Bay

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.