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4.2 out of 5

"We had not been since being remodeled. Loved the remodeled rooms, dining rooms and pools. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

4.5-star beachfront property near Bloody Bay Beach

Beachside getaway

You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Seven Mile Beach with a stay here. Booby Cay and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and free childcare is an added bonus.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 452 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Junior Suite, Garden View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Garden View - Newly Renovated

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View - Newly Renovated

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Studio, Oceanfront (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Tropical Bay All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for RIU Palace Tropical Bay All Inclusive

Everyone (13) Couples (4) Family (5)
5 out of 5
We had not been since being remodeled. Loved the remodeled rooms, dining rooms and pools.

Posted by on Mar 1, 2020

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4 out of 5
The beach is amazing. Top notch. I would like to have seen more restaurant options.

Posted by , from Minnesota on Feb 29, 2020

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4 out of 5
The property and staff were fantastic. The property is located right on a beautiful beach with plenty of chairs for all the guests. The views are amazing and the water is just the right temperature! I have been to a couple all-inclusive resorts in the past and this one, by far, had the best food. We ate the buffet for breakfast and dinner most days and it was excellent! Fresh made omlets to order in the morning and fresh seafood, including lobster at night. During the day, they usually had authentic Jamaican food cooking out by the pool for the guests and fresh coconuts and suger cane. We did not have kids with us, but this would definitely be a family friendly resort, although nothing geared specifically for children that I was aware of. We did go on an excursion, which was great and we utilized the free kayaks and pedal boats they had, which was fun. There is a local 'market' with souveniours that you can walk down the beach to, which we liked browsing, although beware of the usual pushy shop ownersA few complaints/things to be aware of: In my opinion, the beds in the rooms are extremely hard - I was looking forward to having some good nights sleep (kids were left with grandma!) and my back hurt too bad to sleep with these hard beds. The crowd is a bit on the older side overall (we are in our mid-30s and were definitely some of the younger guests); the entertainment, although they do a great job and try very hard, is a bit 'boring' and closes down pretty early.

Posted by , from Boston, MA on Feb 19, 2020

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5 out of 5

Posted by on Jan 10, 2020

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4 out of 5
The entire staff was very pleasant, but we want to especially thank Julian, she was terrific! I didn't get the name of the cleaning lady but she really took care of us, when you return to your room & it's perfectly clean there's nothing better. I believe in reading reviews & we enjoyed our stay no major or minor issues. Restaurants were a little crowded but for the most part it was a very pleasant. Walk west or east on beach to the other resorts & you will see what I saw "I'm glad I chose RIU PTB".

Posted by , from Bx NYC on Jul 27, 2019

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5 out of 5
Everything was so well organized and put together. The food in the buffet was excellent as well as the other restaurants on the property. Great service all around. Most definitely will stay again

Posted by , from North Richland Hills on Jul 2, 2019

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4 out of 5
It wasn't or didn't feel as crowded as most all inclusive resorts. The staff wasn't happy to help you if you needed it, and when they did it was at their own sweet time.

Posted by on Feb 11, 2019

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3 out of 5
Resort is nice. Staff very friendly. Bed was very uncomfortable. Did not sleep much in the 8 nights there. Not a fan of double queen beds on our honeymoon

Posted by on Jan 24, 2019

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1 out of 5

Not impressed for "All Inclusive"-Bring Lots of $$

Pros: The spa service was wonderful. I messed up my polish and I went back the next day to pay to have it redone and they refused my money to fix it-WOW!
Cons: Advertising-what is sold is not what you get. Not All-inclusive and no customer service.
Location: There are many vendors on the beach, so you don’t have to go far to shop.
We stayed here for 10 days in December with family. We booked the entire trip on Travelocity after reading mostly positive reviews on Trip Advisor and Travelocity. The 3 rooms we chose were beach front king bed rooms and we paid extra. When we arrived, we had to take our own luggage to our rooms. The rooms were way back off the beach and you could barely see a small sliver of the beach on the far-right side of the patio. The view was of the rooms directly across from you. We were then forced to pay more for the beach front rooms. We were not informed that they did not have king size beds in the beach front rooms-but they put the single beds together (which is so uncomfortable as the beds don't meet up evenly in the middle). The beach was okay, the chairs were not all in that great of shape and some days there were no chairs available. This place advertises all-inclusive however they constantly wanted to charge us extra! For instance, they limit each guest to ONE of their pre-portioned plates of food in the sit down steak restaurant (only allowed one item and cannot add or change it in any way and you can only have 1 plate of food per day), there is no free snorkeling, they don't refill your fridge or liquor in your room (3 tiimes out of10 days), and so on. Food overall not very good, got sick on food and we never get sick in Jamaica.

Posted by on Jul 13, 2018

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4 out of 5
The resort was nice, not awesome, but nice. The staff were amazing. The food was excellent and the jerk hut on the beach was outstanding. I like the vibe of Negril much more than Montego Bay. I have no desire to stay or visit MB again, but will return to Negril.

Posted by , from District of Columbia on Jul 13, 2018

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About the RIU Palace Tropical Bay All Inclusive

Location Norman Manley Boulevard, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Snorkeling excursions
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Snorkeling excursions included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Palace Tropical Bay All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a spa tub, and a sauna are also featured at the luxury RIU Palace Tropical Bay All Inclusive. Self parking is free. A complete renovation of RIU Palace Tropical Bay All Inclusive was completed in October 2018. This 4.5-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (71.2 km / 44.2 mi)
  • Parking: Free self parking

Room Amenities

RIU Palace Tropical Bay All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Tropical Bay All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Palace Tropical Bay All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of COVID-19 Health Protocol (Jamaica) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Riu Palace Tropical
  • Riu Palace Tropical Bay
  • Riu Palace Tropical Bay All Inclusive
  • Riu Palace Tropical Bay All Inclusive Negril
  • Riu Palace Tropical Bay Negril
  • Riu Tropical
  • Riu Tropical Bay
  • Riu Tropical Bay Palace
  • Riu Tropical Palace Bay
  • Tropical Bay
  • Riu Tropical Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.