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RIU Palace Tropical Bay All Inclusive

4.5-star property
Norman Manley Boulevard, Negril, Westmoreland 1-855-201-7819
4.0 out of 5
Very good!
See all 25 travelocity Reviews

"i loved the family atmosphere, however, I didn't like that children were allowed to swim in the bar pool where adults were drinking alcohol. " More

By a verified traveler on Thu 08 Jul 2021

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Hotel Description

4.5-star beachfront property near Bloody Bay Beach

Beachside getaway

You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Seven Mile Beach with a stay here. Booby Cay and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and free childcare is an added bonus.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 452 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Junior Suite, Oceanfront (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Tropical Bay All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for RIU Palace Tropical Bay All Inclusive

Everyone (16) Couples (4) Family (6)
4 out of 5

Posted by on Jul 28, 2021

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5 out of 5
i loved the family atmosphere, however, I didn't like that children were allowed to swim in the bar pool where adults were drinking alcohol.

Posted by on Jul 8, 2021

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5 out of 5
Property was amazing!

Posted by on Jul 7, 2021

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1 out of 5

Posted by on Jun 24, 2021

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3 out of 5
I didn’t like the fact that when I first arrived I didn’t have the room that I payed for which was supposed to a ocean view it looked nothing like the photo they advertised.Plus it had so many mosquitoes in my room that they first had me I as if they left the screen open .And I didn’t like the 1st level cause as I went out to the balcony I’m faced with 2 security officers patrolling the beach ,so it didn’t give me the privacy I wished for.Eventually they did change my room and moved me to 3rd level which was more privacy ,better view,and nicer room and no Mosquitoes.They could use a elevator to make it easier bringing your luggage down ,I didn’t have anybody to help me once my stay was over so I had to carry it down alone from the 3rd level using the stairs:(And the food was not as great as I expected very basic and not enough Island food,they didn’t have fried or steamed snapper fish nor lobster or shrimp.I stayed at Riu at another location in Jamaica and they food was much better and they had lobster ,snapper and the food was amazing and island breakfast was available also.Upon my arrival we had a late flight ,but once we got to the desk nobody came to greet us with any drinks not even water,I seen a few bottles on the travel desk and just helped myself,I was always greeted with a nice refreshing drink after a long flight.Same thing as I was leaving waiting in the waiting area for my ride to airport it’s hot and I’m sitting nobody offered me anything to drink again

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 22, 2021 by Online Reputation Manager

Dear Guest, Thank you for your loyalty and for taking the time to give us your feedback and for expressing your concerns. We are extremely concerned to learn of your disappointing experience during your stay and would like to apologize for any inconveniences that you may have experienced. It is disappointing to find that you have not received the room that was to your liking at first, however we are glad this situation was finally rectified. Your impressions will be forwarded to the responsible department to be taken into account for future improvement as we are looking forward to having another chance to welcoming you back in the near future and regain your trust in our brand and service. Best of hopes, Hotel Riu Palace Tropical Bay Online Reputation Manager

5 out of 5
We had not been since being remodeled. Loved the remodeled rooms, dining rooms and pools.

Posted by on Mar 1, 2020

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4 out of 5
The beach is amazing. Top notch. I would like to have seen more restaurant options.

Posted by , from Minnesota on Feb 29, 2020

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4 out of 5
The property and staff were fantastic. The property is located right on a beautiful beach with plenty of chairs for all the guests. The views are amazing and the water is just the right temperature! I have been to a couple all-inclusive resorts in the past and this one, by far, had the best food. We ate the buffet for breakfast and dinner most days and it was excellent! Fresh made omlets to order in the morning and fresh seafood, including lobster at night. During the day, they usually had authentic Jamaican food cooking out by the pool for the guests and fresh coconuts and suger cane. We did not have kids with us, but this would definitely be a family friendly resort, although nothing geared specifically for children that I was aware of. We did go on an excursion, which was great and we utilized the free kayaks and pedal boats they had, which was fun. There is a local 'market' with souveniours that you can walk down the beach to, which we liked browsing, although beware of the usual pushy shop ownersA few complaints/things to be aware of: In my opinion, the beds in the rooms are extremely hard - I was looking forward to having some good nights sleep (kids were left with grandma!) and my back hurt too bad to sleep with these hard beds. The crowd is a bit on the older side overall (we are in our mid-30s and were definitely some of the younger guests); the entertainment, although they do a great job and try very hard, is a bit 'boring' and closes down pretty early.

Posted by , from Boston, MA on Feb 19, 2020

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5 out of 5

Posted by on Jan 10, 2020

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4 out of 5
The entire staff was very pleasant, but we want to especially thank Julian, she was terrific! I didn't get the name of the cleaning lady but she really took care of us, when you return to your room & it's perfectly clean there's nothing better. I believe in reading reviews & we enjoyed our stay no major or minor issues. Restaurants were a little crowded but for the most part it was a very pleasant. Walk west or east on beach to the other resorts & you will see what I saw "I'm glad I chose RIU PTB".

Posted by , from Bx NYC on Jul 27, 2019

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About the RIU Palace Tropical Bay All Inclusive

Location Norman Manley Boulevard, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Snorkeling excursions
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Snorkeling excursions included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Palace Tropical Bay All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a spa tub, and a sauna are also featured at the luxury RIU Palace Tropical Bay All Inclusive. Self parking is free. A complete renovation of RIU Palace Tropical Bay All Inclusive was completed in October 2018. This 4.5-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Palace Tropical Bay All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Tropical Bay All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Palace Tropical Bay All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica) and Covid-19 Health Protocol (RIU).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Riu Palace Tropical
  • Riu Palace Tropical Bay
  • Riu Palace Tropical Bay All Inclusive
  • Riu Palace Tropical Bay All Inclusive Negril
  • Riu Palace Tropical Bay Negril
  • Riu Tropical
  • Riu Tropical Bay
  • Riu Tropical Bay Palace
  • Riu Tropical Palace Bay
  • Tropical Bay
  • Riu Tropical Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.