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4.0 out of 5

"This was my first time at this resort, and I would definitely stay there again. Everyone was wonderful. The resort was very clean. The food was delici ... " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

4.5-star beachfront property near Bloody Bay Beach

Beachside getaway

You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Booby Cay with a stay here. Seven Mile Beach and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's club, children's pool, and playground.

Junior Suite, Oceanfront (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (E)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (E)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Tropical Bay All Inclusive ratings based on 34 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for RIU Palace Tropical Bay All Inclusive

Everyone (19) Couples (6) Family (11)
5 out of 5
This was my first time at this resort, and I would definitely stay there again. Everyone was wonderful. The resort was very clean. The food was delicious. The beach was lovely and I had no complaints!

Posted by on Nov 21, 2022

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4 out of 5
We certainly enjoyed our stay at Riu Palace Tropical Bay. The hotel is in good condition, the beach and the water are as good as it gets, I’d say the best in all Jamaica. The water is pristine clear and calm, almost like in a pool. We have some mixed feelings about the staff. Some were great, like Julian and Deval from buffet restaurant, and Jay from the beach cleaning crew. Others seemed rather indifferent and even rude, especially the bartenders at the beachside bar. I found the food and drinks were just ok, nothing special. But the biggest problem were the locals constantly bothering tourists on the beach with offers to buy something from them. So the hotel doesn’t control the beach, and therefore they can easily walk on the beach and approach the tourists. I do want to make it clear that they are harmless but annoying. With all that have said, I do recommend staying at this hotel; when you really love the beach you learn to ignore the little annoyances.

Posted by , from GLEN ALLEN on Aug 19, 2022

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3 out of 5
Food wasn’t great. A lot of the staff was not very welcoming, especially in the restaurants. Rooms weren’t especially clean.

Posted by on Aug 8, 2022

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5 out of 5
Top 2 reasons to stay here: 1. The bay! The beach is long and wide and the swimmable ocean area is massive. The best way to describe it is it’s like being in the world’s largest saltwater pool. It is crystal clear and never gets cloudy. The bottom is soft white sand with lots of starfish! We swam, floated, snorkeled, exercised and drank cocktails in it all day, everyday. We had plans to take some excursions but no one wanted to leave the beach. 2. Incredible staff members! Every single staff member we encountered seemed so happy. They are genuine people who care about getting to know all their guests and making sure your vacation is the best. We couldn’t walk by the housekeeping ladies, landscapers, custodial workers, etc. without them smiling and asking us how we were and if we needed anything.

Posted by , from GROVE CITY on Jul 13, 2022

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5 out of 5
This property was clean and the staff were friendly and charismatic. My stay here wascso relaxing and enjoyable

Posted by on Jun 19, 2022

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5 out of 5

Posted by on May 29, 2022

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5 out of 5
Came for a destination wedding it was absolutely amazing!

Posted by on May 24, 2022

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4 out of 5

Posted by on Apr 26, 2022

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4 out of 5

Posted by on Apr 5, 2022

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5 out of 5
Great time great food

Posted by on Mar 3, 2022

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About the RIU Palace Tropical Bay All Inclusive

Location Norman Manley Boulevard, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Snorkeling excursions
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Snorkeling excursions included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Palace Tropical Bay All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a spa tub, and a sauna are also featured at the luxury RIU Palace Tropical Bay All Inclusive. Self parking is free. This 4.5-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Supervised kid's activities (free)
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Palace Tropical Bay All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Tropical Bay All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Palace Tropical Bay All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica) and Covid-19 Health Protocol (RIU).

  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Riu Palace Tropical
  • Riu Palace Tropical Bay
  • Riu Palace Tropical Bay All Inclusive
  • Riu Palace Tropical Bay All Inclusive Negril
  • Riu Palace Tropical Bay Negril
  • Riu Tropical
  • Riu Tropical Bay
  • Riu Tropical Bay Palace
  • Riu Tropical Palace Bay
  • Tropical Bay
  • Riu Tropical Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.