"The hotel and staff were great. The catch is the $1,250 resort credit. Its a booklet of coupons they give you and you have to use it on what they want ... " More

By a verified traveler on Tue 13 Feb 2018

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Hotel Description

4.5-star beachfront resort with 5 outdoor pools

On the beach

At this Lucea resort, you'll be within 9 miles (15 km) of Tryall Golf Club and 20 miles (32 km) of Rocklands Bird Sanctuary. Half Moon Beach and Samuel's Bay National Marine Park are also within 20 miles (32 km).

All-inclusive

This all-inclusive resort features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 540 guestrooms also offer free WiFi and balconies. Flat-screen TVs come with digital channels, and other amenities include iPod docks and living rooms.

Junior Suite, Jetted Tub, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max
$354 per night

Romance Villa Suite (Adults Only), 1 King Bed, Jetted Tub, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Lady Hamilton Resort & Spa All Inclusive ratings based on 70 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Everyone (9)
5 out of 5

Beautiful Hotel, HORRIBLE RESORT CREDIT $1,250

The hotel and staff were great. The catch is the $1,250 resort credit. Its a booklet of coupons they give you and you have to use it on what they want you to use it on. I went to souvenir store and tried using my $20 USD coupon and i only had 3 options to choose from. So when i finally saw something i liked i went to use it and they only took $17 dollars off. I asked why it doesnt say $20 off and their “excuse” is that its taxed. HOW THE HELL IS THAT TAXED??? I paid USD and the coupon was $20 USD. I only used $17 of the $1,250 resort credit cause its all a SCAM SCAM SCAM. The food was just okay. The best dinner i had was when i paid $250 to have a romantic dinner on the beach. My fiance and i enjoyed it. $1,250 Resort Credit should be spent on whatever i want to do not what hotel suggest i use it on. It also should not be coupons. You can use coupon to do spa but the package has to be $300 on spa to receive $30 USD off

Posted by , from New Jersey on Feb 13, 2018

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Comment from Hotel Management

Feb 19, 2018 by Management

Good Day, Greetings from Jamaica! Thank you for choosing the Grand Palladium Jamaica / Lady Hamilton Resort and Spa as your vacation choice. At the onset, we apologize for the less than favorable experience you described in your comments. We will certainly investigate the matter and discuss your observations with the management team. Please be assured that our aim is always to improve in areas where progress is needed, to prevent the situation from repeating itself in the future. Thank you again and have a great day! Management and staff of the Grand Palladium Jamaica / Lady Hamilton Resort and Spa

2 out of 5

Disappointed

My first time in Jamaica and I was disappointed. When we arrived to our room it was dirty. We waited over a hour for housekeeping to come clean the room and staff treated as though we were a nuisance for requesting such a thing. Room service food was not eatable just disgusting. The restaurants on the resort were mediocre . Just a huge disappointment

Posted by , from MI on Aug 20, 2017

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Comment from Hotel Management

Aug 23, 2017 by Management

Dear Julia, On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. Thank you for highlighting the high and low points of your stay, we will forward them to the respective departments. We appreciate feedback of this nature as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. Our team members are properly trained by our Human Resources department, and we sincerely apologize for the lack of proper services by those who deviate from the standards. For this, we must say thank you once more for bringing the concerns to our attention so that corrective measures can be taken. We are truly sorry to learn that you did not enjoy our meals. With 3 buffets restaurants, 7 a la carte restaurants and a 22 hours snack bar we want to believe that there is adequate variety for all our guests. We nonetheless take your feedback seriously and will discuss this issue with the F&B department to have it resolved and to prevent a reoccurrence. We know we cannot bring back the past, but we would definitely like an opportunity to improve future visit(s). Once again, our humblest apology for all inconveniences and thanks to our mutual clients for having stayed with us. We sincerely hope that you will return in the near future, to witness all the improvements made, in all areas of the resort.

5 out of 5

Excellent choice! Second time!

This is our second time staying at the grand palladium, but first time on the lady Hamilton side. This hotel is amazing. The staff made sure our stay was perfect and we can't thank them enough. Everyone was so friendly and always smiling willing to help with whatever. We celebrated our 10 year anniversary here and the staff went above and beyond with helping my husband surprise me with a private romantic dinner on the beach, it was truly the highlight of our stay.... thank you for making our stay so special, it's one that we'll never forget. A special thanks to Lesbert who was our server for our romantic dinner , you're truly an amazing person. A special thank you to Jennifer who made sure our room was spotless each day . We loved coming in and seeing what you created with our towels. To the entire staff at the grand palladium lady Hamilton, than you !!! We would definitely recommend this hotel to anyone and we'll definitely be back soon, yeah mon. Oh I almost forgot that humongous inviting pool. It was breathtaking! The landscape was gorgeous. Thanks again!!!

Posted by , from New York on Mar 21, 2017

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Comment from Hotel Management

Mar 24, 2017 by Management

Dear Driskel: Greetings from sunny Jamaica! Thank you for sharing your comments with us. We are happy to know that you have had such a memorable stay at our resort. We appreciate your positive comments about the facilities, the exquisite meals and our wonderful staff and our beautiful and luxurious resort on a whole. We work hard to provide our valued guest with the best service and facilities. Again, we are grateful you could enjoy your stay as you so rightly deserve at our resort. We hope that on your next vacation, our resort will be the ultimate choice for another great vacation. Warm regards,

3 out of 5

Nice hotel but not nice staff

The property is very nice however most of the staff were quite unfriendly and borderline rude. We experienced a problem with plumbing and it took a follow up call after 4 hours to get moved to another room. Shando, Ricardo, Stephanie(infinity bar) and Yolanda at the pool/beach bar made the difference in our stay. More staff like these four individuals and your property would be a 5.

Posted by , from B on Mar 15, 2017

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Comment from Hotel Management

Mar 17, 2017 by Management

Dear Rainr: Thank you for having stayed at our resort and for highlighting the high and low points of your stay, we will forward them to the respective departments. We apologize for the negative service provided by some our staff as we are constantly training them. Our Human Resources department is focused on monthly customer service training programs in order to be able to exceed our guest expectations. We are however delighted to learnt that the mentioned staff provided excellent customer service and left an indelible impression on you. We look forward to your return soon, so you may experience all the improvements we will have made in all areas of the resort

1 out of 5

Service response

Room service never answered phone after numerous attempts. Shuttle service slow to respond. Resort seemed overwhelmed when the resort had a full house.

Posted by , from Detroit on Oct 18, 2016

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Comment from Hotel Management

Oct 19, 2016 by Management

Dear Mike: Greetings from Sunny Jamaica! Thank you for having stayed at our beautiful and luxurious resort. We appreciate you taking the time to leave a review as it allows us to assess key areas for our guests and see how best we can make the applicable improvements to them. We humbly apologize for the bad service experienced with the room service as well as the shuttle cart service. Our Human Resources have been engaging in customer service training sessions with our staff as it relates to providing quality and efficient service to our valued guest. We look forward to hosting you again soon so you can witness improvements that would have been made.

5 out of 5

Was ok

We went to the swim up bar and sat for almost an hour and did not get serve my daughter told the bar tender that we been waiting for a long time and he started to argue with my daughter we left with out getting any thing the bar tender was very rude and did not care.we need better service when we come back.

Posted by on Jun 16, 2016

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Comment from Hotel Management

Jun 21, 2016 by Management

Dear guest: On behalf of the management and staff, thank you for taking the time to let us know how your vacation was spent with us. We are sorry to know you felt bad attitude and experienced negative customer service from some our staff as we are constantly training them. Our Human Resources department is focused on monthly customer service training and service delivery programs in order to be able to exceed our guests’ expectations. Sorry if some of the employees you meet were not as friendly as the rest of the staff. Your feedback was forwarded to the relevant department in order for improvements to be made and the necessary corresponding actions taken. Once again, our sincere apology for all inconveniences experienced and thanks for having made it the Grand Palladium.

5 out of 5

Nice hotel but..

Pros: I loved the main pool; they had lots of bars of which my boyfriend and I took every advantage; the bed was very comfortable; and the sports bar
Cons: the rooms, particularly the bathrooms, need improvement
Location: Location was perfect; however, all of our needs were provided for so we did not leave the hotel for extra activities.
it was a beautiful hotel, spectacular view from the main pool (by the way the main pool was humongous!!!), however, I think the rooms need major upgrade. The toilet seat creaked every time it was lifted. They did not provide toothpaste let alone toothbrush; my boyfriend had to ask one of his friends to bring us toothpaste, luckily we had brought toothbrush. The food was not the best I have eaten, however, they had quite a variety to choose from. The sports bar was off the hook!!! we spent most of the time there. On the whole, it was a good experience, I would definitely return.

Posted by , from New York on Aug 18, 2015

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5 out of 5

second time back to lady Hamilton stayed in 3518

Pros: the beaches, the adults only pool, we ate at three different restaurant and enjoyed all of them
Cons: show at night- we were here in 2009 and the same shows are still going on
Location: stayed at resort
this was our second time back and was as great as the first had a wonderful time

Posted by , from key west, fl on Jul 31, 2015

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2 out of 5

Hotel Management

Pros: Pretty much the Breakfast and Pool Drinks
Cons: Everything!!! Management overall...The Pool cleaniness, Better food & variety, cleaner rooms ( found a Roach by the TV counter), long wait to check in
Location: No complaint, I was mostly in the Resort with the exception of 1 day
I'm extremely disappointed after my family and I were really looking forward to this vacation. I went to Ocho Rios 2 years ago and stayed at the Riu Hotel and it was cheaper, Staff were great and the food was amazing!!! This Vacation cost us overall more than $4,000 and I could not wait to come back home.

Posted by , from New York on Jul 2, 2015

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4 out of 5

3rd Trip to Lady Hamilton

Pros: Free breakfast, Close restaurants, all inclusive
Cons: No free Internet, restuarants don't have a/c but nice breezes blow
Gonna make this short and sweet. We have traveled all over the world and can choose to stay almost anywhere. This was our 3rd visit to Lady Hamilton. There will be a 4th, 5th, 6th, etc!! 'Nuff said?!

Posted by , from Martinsburg, WV, USA on Jun 29, 2012

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About the Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Location The Point, Lucea, Hanover

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Miniature golf included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars, and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Lucea resort.

  • 540 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • 3 conference rooms
  • Built in 2008
  • Full breakfast (free)
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (35.2 km / 21.9 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 540 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Living room
  • Jetted tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 10:30 AM.

Chez Bubbas - Overlooking the garden, this restaurant specializes in American cuisine and serves dinner only. Open daily.

Arte e Cucina - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Lotus House - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Xaymaica Creole - Overlooking the garden, this restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Poseidon Sunset Cove - Overlooking the ocean and garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, outdoor tennis courts, and a water park with a lazy river and waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Horse riding/rental on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 9
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of:

  • - Sauna
    - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Lady Hamilton Lucea
  • Grand Palladium Lady Hamilton Resort All Inclusive Lucea
  • Grand Palladium Lady Hamilton Hotel Lucea
  • Grand Palladium Lady Hamilton Resort All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.