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4.1 out of 5

"Love the amenities of the resort; there was always something to do. The restaurants were good. However, the customer service is much to be desired. ... " More

By a verified traveler on Tue 27 Apr 2021

Hotel Description

Upscale beachfront property with 5 outdoor pools

On the beach

At this Lucea property, you'll be within 9 miles (15 km) of Tryall Golf Club and 20 miles (32 km) of Montego Bay Cruise Ship Terminal. Mayfield Falls is within 16 miles (25 km) and Montego Bay Marine Park is within 20 miles (32 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Bring the family and enjoy the lazy river, free kid's club, and mini golf.

Jetted tubs, free WiFi

The 512 soundproofed guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with digital channels, and other amenities include balconies and jetted bathtubs.

Junior Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$229* Per night/room May 11 - May 12

Romance Villa Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Ocean View, Beachfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Lady Hamilton Resort & Spa All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Everyone (19) Couples (6) Family (3)
3 out of 5
Love the amenities of the resort; there was always something to do. The restaurants were good. However, the customer service is much to be desired. The meal prep at the restaurants took too long. Had to wait too long on basic customer needs - beach towels, table service, clear directions, bath accessories, transportation, etc.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 29, 2021 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for sharing this feedback on your stay at our resort. It's wonderful knowing you enjoyed our various amenities including our restaurants. We are sorry to learn there were a few setbacks during your stay. We will take into consideration your comments discussing with the different departments regarding improving our overall service. We hope that you can give us another chance to provide you an excellent holiday.

4 out of 5
They ran out of towels at times which is not good. They needed more bartenders at times.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for the feedback. We are happy that you chose our resort as your vacation destination and glad that overall your stay went well. We are sorry to learn you experienced a few setbacks during your stay. We are working continuously, to improve our offerings and services, to better enhance our guest experience. We hope you will visit us again so you may experience a flawless stay.

5 out of 5
We will love to stay here again the next visit. The room looked amazing, very clean, and food was good.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, We're happy to learn that you had a marvelous vacation at our resort. We are pleased that you found our delectable food and lovely suites to your liking, and you had an unforgettable experience. Thank you for sharing your review and we look forward to hosting you again.

5 out of 5
The villas are great and provide privacy. We did not hear any noise from our neighbors.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for your wonderful review on your experience at our resort. We're happy to learn that you especially loved our villas and enjoyed the time at yours. It would be our pleasure to welcome you back to our resort for more experiences like these.

4 out of 5
I loved this resort it was pleasant and comfortable. We did wish that they played more morden and today's music by the pool since we're apart of a younger age group. More recent afrobeat and Jamaican music would've been nice! Everything about the resort was awesome!

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 5, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for this review. We are happy that you chose to vacation at our resort and had a relaxing stay. We take note of your suggestion and will share with our entertainment team accordingly. We hope you will come and visit us again for another wonderful experience.

4 out of 5

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 4, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for rating our resort. We are happy that you had great experience and that you found most of your time with us flawless. It was a pleasure having you and we hope you will come and visit us again soon.

3 out of 5

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 12, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for sharing. Based on your rating, you had good experiences as well as a few that were not during your time with us. We hope that the parts that were good were not overshadowed by the parts that weren’t. It would be our pleasure to host you once more and we hope it will be soon.

5 out of 5
The resort is huge with a lot to offer everyone. I'd go back.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for the review. We are happy to hear you had a wonderful time at our resort and enjoyed our offerings. It was a pleasure having you and we hope to host you again.

3 out of 5
Even during off-season, staff seems overwhelmed. The day of our departure no one came to pick us up from room as scheduled. A lot of time spent by sales representatives to convince guests to buy vacation packages. Meals are OK, but often menu is variation of same dish, e.g. beef in brown gravy, beef in wine sauce, beef curry, etc.

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 26, 2019 by Enrico Pezzoli (General Manager)

Dear Guest Thank you for sharing this review. We are sorry to learn that your stay did not go as expected and you were disappointed by the outcome. Your comments are important to us, and they have been shared with the rest of the management team, to be addressed. We hope you will come again to give us another opportunity to give you the total Palladium experience.

3 out of 5

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Enrico Pezzoli (General Manager)

Dear Guest, Thank you for sharing. Based on your rating, you had good experiences as well as a few that were not during your time with us. We hope that the parts that were good were not overshadowed by the parts that weren’t. It would be our pleasure to host you once more and we hope it will be soon.

About the Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Location The Point, Lucea, Hanover

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Windsurfing included
  • Taxes included
  • A la carte dining included
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Tennis lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars, and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Lucea property.

  • 512 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Lucea property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • Living room
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Chez Bubbas - Overlooking the garden, this restaurant specializes in American cuisine and serves dinner only.

Arte e Cucina - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Lotus House - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Xaymaica Creole - Overlooking the garden, this restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Poseidon Sunset Cove - Overlooking the ocean and garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Fishing nearby
  • Windsurfing on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 9
  • Minimum age to access spa is 18
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Lady Hamilton All Inclusive Lucea
  • Grand Palladium Lady Hamilton Lucea
  • Grand Palladium Lady Hamilton Resort All Inclusive Lucea
  • Grand Palladium Lady Hamilton Hotel Lucea
  • Pallaum dy Hamilton Inclusive
  • Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.