"Scenery beautiful Beaches clean Water sports available Long wait for meals Rude staff at breakfast stations " More
On the beach
Within 6 miles (10 km) of this resort, you'll find Hanover Museum and Sir Alexander Bustamante Square & Around. Headland is within 6 miles (10 km) and Tryall Golf Club is within 9 miles (15 km).
All-inclusive
This all-inclusive resort features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 4 beachside bars. Bring the family and enjoy the lazy river, free kid's club, and mini golf.
May 23, 2023 by General Manager
Dear Angelica,Thank you for taking the time to share your feedback with us. It is our utmost priority to ensure that every guest has a memorable and enjoyable stay, and we deeply regret that we were unable to meet your expectations on this occasion. We are disheartened to hear about your unfortunate encounters with members of our team and sincerely apologize for any distress and discomfort you experienced. As an establishment committed to excellence, we hold ourselves to the highest standards of service and professionalism. We firmly stand against any form of discrimination and assure you that our team is well-trained to provide exceptional service based on empathy and respect, regardless of the sexual orientation, gender identity, or gender expression of our guests. We are committed to upholding these values and providing a welcoming and inclusive experience. We are grateful for the numerous compliments we have received from our guests regarding the friendliness, helpfulness, and professionalism of our team members. However, we acknowledge that on this particular occasion, we did not meet our usual high standards. We appreciate your feedback and have shared it with our management team to address the underlying issues and make necessary improvements across all areas of our operation. To ensure that our team is equipped to provide the best possible service, we are refining training methods and investing in the development of our team. We believe that supporting the training and development of our team members will result in a more enjoyable experience for our guests. We are committed to continuously improving our services and facilities, and your feedback is instrumental in guiding our efforts. We sincerely hope that you will allow us another opportunity to regain your trust and exceed your expectations in the future. Warmest regards,Gerardo De Groot General Manager
May 14, 2023 by General Manager
Dear PETUREA,Thank you for choosing Grand Palladium Lady Hamilton Resort & Spa as your vacation destination and providing us with your feedback. We hope to see you again soon.Warmest regards,Gerardo De Groot General Manager
Jan 5, 2023 by General Manager
Dear KARA A,We appreciate your comments regarding your recent stay at our resort. While we are happy to know you enjoyed your stay overall, we are disappointed that your dining experience was less than ideal. We have shared your feedback with our Food & Beverage team and will continue making the necessary changes to enhance the guest experience in this area of our operation. We strive daily to fulfil our mission to turn our guests into fans and we hope you will allow us another opportunity to show you the improvements we will have achieved and share an experience worthy of a five-star review.Warmest regards,Gerardo De GrootGeneral Manager
Nov 19, 2022 by Cecile Ashmiel
Dear Ronica,Thank you for taking the time to provide us with your feedback.I sincerely apologize for the negatives encountered during your stay with us.The comfort of our guests is paramount and we have begun to rehabilitate our rooms and facilities in order to fulfill our promise.We do hope you will afford us another opportunity to exceed your expectations once the renovations are completed.Warm regards,
Aug 7, 2022 by Cecile Ashmiel
Dear Tolulope, Thank you for taking the time to provide us with your feedback. I am happy you enjoyed the resort and services extended. We look forward to hosting you in the near future. Warm regards,
Jul 16, 2022 by Enrico Pezzoli (General Manager)
Dear Mansa, Thank you for taking the time to share your experience with us at Grand Palladium Lady Hamilton Resort & Spa. We are delighted to hear you enjoyed your stay with us, our relaxing beaches and the service from our friendly and helpful staff. We strive every day to fulfil our mission to turn guests into fans and we look forward to welcoming you back for another wonderful stay in the near future. Warmest regards, Enrico Pezzoli General Manager
Jul 2, 2022 by Enrico Pezzoli (General Manager)
Dear Michael, Thank you for taking the time to share your experience with us at Grand Palladium Lady Hamilton Resort & Spa and contributing to the constant improvement of our service. We regret to hear that we have left something to be desired in some aspects of your experience. Please accept our sincerest apologies for any inconveniences you experienced. Thank you for highlighting the team members who put in every effort to help remedy any issues you encountered. We will be sure to share your feedback with them and give them the recognition they deserve. We appreciate your feedback as it helps us identify areas where we can improve and continue providing the high standard of service our guests have come to know and expect. We have taken note of every area of opportunity for improvement you have highlighted in your review, and I have already discussed them with my team to ensure we make immediate improvements. We strive every day to fulfil our mission to turn guests into fans and hope you will give us another opportunity to share a more positive experience and show you all the improvements we were able to achieve. Warmest regards, Enrico Pezzoli General Manager
Jan 14, 2022 by Enrico Pezzoli (General Manager)
Thank you for rewarding us with this 5-star review. Your feedback keeps our employees motivated and helps in the overall improvement of our resort. It brings us great pleasure to read that you enjoyed your stay with us and that our services here exceeded your expectations. We are happy that you enjoyed our facilities and the warm hospitality of our staff. We cannot wait to accommodate you again. Thank you for choosing Grand Palladium Resort and Spa as your vacation destination.
Oct 4, 2022 by Cecile Ashmiel
Dear Elizabeth,Thank you for your high rating!It as a pleasure hosting you and we look forward to your return visit.Warm regards,
The property will be renovating from September 11 2023 to November 25 2023 (completion date subject to change). The following areas are affected:
During renovations, the resort will make every effort to minimize noise and disturbance.
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Entertainment
Not included
Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars, and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Lucea resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Lucea resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Chez Bubbas - Overlooking the garden, this restaurant specializes in American cuisine and serves dinner only.
Arte e Cucina - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Lotus House - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Xaymaica Creole - Overlooking the garden, this restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Poseidon Sunset Cove - Overlooking the ocean and garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
A private beach, 3 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna, and a fitness center.
Guests under 18 years old are not allowed in the swimming pool or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
A service charge of USD 17 per order applies for room service between 10:30 PM and 11 AM. There is no service charge for room service outside of these hours.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
