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Grand Palladium Lady Hamilton Resort & Spa All Inclusive

5.0 star property
Upscale beachfront resort with 5 outdoor pools

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Photo gallery for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Aerial view
Property video
Romance Villa Suite Ocean View | Terrace/patio
5 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar

Explore the area

View in a map
The Point, Lucea, Hanover
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Place, Montego Bay Cruise Ship Terminal
    ‪36 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite, Garden View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Garden View

7.4 out of 10
Good
(133 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Garden View

Premium bedding, down comforters, minibar, in-room safe

Suite, Garden View

7.8 out of 10
Good
(7 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Ocean View

7.8 out of 10
Good
(29 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Beachside

7.6 out of 10
Good
(71 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View, Beachside

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Junior Suite, Ocean View, Beachside

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Suite, Ocean View

7.6 out of 10
Good
(11 reviews)
  • 743 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View, Beachside

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Suite, Ocean View, Beachside

8.0 out of 10
Very good
(6 reviews)
  • 743 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Beachside Panoramic Ocean View

Premium bedding, down comforters, minibar, in-room safe

Suite Beachside Panoramic Ocean View

  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Level Bungalow

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Signature Level Bungalow

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Level Junior Suite

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Signature Level Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Level Suite

Premium bedding, down comforters, minibar, in-room safe

Signature Level Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Lucea

On the beach.At this Lucea resort, you'll be within 6 miles (10 km) of Chukka Ocean Outpost at Sandy Bay and 9 miles (15 km) of Tryall Golf Club. Jamaica Beaches is within 9 miles (15 km) and Mayfield Falls is within 16 miles (25 km).
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Montego Bay Cruise Ship Terminal - 36 min drive - 24.1 miles
  • Sunset Beach Resort Au Natural Beach - 39 min drive - 25.2 miles
  • Seven Mile Beach - 43 min drive - 27.8 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 53 min drive

Restaurants

  • ‪Sports Bar - ‬13 min walk
  • ‪Miss Lou's Bar - ‬6 min walk
  • ‪Negril Buffet - ‬12 min walk
  • ‪the jerk hut at Grand Palladium - ‬10 min walk
  • ‪Mobay Buffet - ‬7 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Upscale beachfront resort with 5 outdoor pools
Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars, and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Lucea resort.

  • 512 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Lucea resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Exterior
Grand Palladium Jamaica Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.0 out of 5, Very Good, 1,565 reviews
$421 nightly
The price is $482
Dec 7 - Dec 8
Total with taxes and fees
Grand Palladium Jamaica Resort & Spa All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • iPod dock
  • Pay movies

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to the airport?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is 21.9 mi (53-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Lady Hamilton Resort & Spa All Inclusive on Nov 27, 2025 start from $380.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, there is no casino at this resort.

What time is check-in at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

This resort offers free self parking.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a pool?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like American cuisine and garden views.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy body treatments, mani/pedis, and body scrubs.

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to downtown Lucea?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is 1.7 mi away from Lucea.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 652 out of 1456 reviews
Rating 8 - Good. 368 out of 1456 reviews
Rating 6 - Okay. 209 out of 1456 reviews
Rating 4 - Poor. 107 out of 1456 reviews
Rating 2 - Terrible. 120 out of 1456 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brenda Inez, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities
Food options aren’t great. Yes there was lots if food but not Jamaican food. I did not go hungry but there was nothing I wanted 2nd except the mangoes. I ate lots of the fruit.
Stayed 3 nights in Jul 2025

10/10 Excellent

Denise, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Melvin Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, with great food
Stayed 5 nights in Jul 2025

8/10 Good

Wiliam Henderson

It was a very nice resort hospitality at its finance feel me just a real good vibe there
Stayed 4 nights in Jul 2025

8/10 Good

Alecia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bed ok.food ok
Stayed 6 nights in Jul 2025

10/10 Excellent

Sean Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort. The staff were amazing and so accommodating with dealing with a young baby that naps and sleeps during the times everythig is open. He had a blast and especially loved and the wait staff at the MOBAY. when we come back to Jamaica we are staying here again, no doubt about it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lindiwe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service from staff..Only downfall was the food at the buffets ..Please change your ingredients and flavor of all food ..Very bland no flavor ..drinks were watery..deserts were untasteful .too much of the same options ..and consider not all people eat pork and beef ..yea there was some fish ..chicken yes ..but no turkey options for burgers or breakfast ..
Stayed 5 nights in Jul 2025

8/10 Good

Cherrieann

Traveled with family
Liked: Cleanliness
Loved the beach, did not like the bed, it was hard. The food and drinks were average but overall a clean facility.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jasmine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 4 nights in Jul 2025

10/10 Excellent

Aneka

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge and service staff were very friendly and accommodating. Although the sales staff requesting that we attend breakfast and lunch presentations were very annoying. Its not the first experience you want to have when just arriving at the hotel. Thankfully our room accommodations and food options made it a very enjoyable experience, especially our time at MoBay! The staff and food were very good! However, we didn't enjoy the food at Negril and Sumptouri (ala carte menu) as much. We wished we could have had the hibachi experience. We had it was a great time! The gym and spa were also a nice highlight. The facilities were clean and made our stay very relaxing. We also had fun with the nighttime activities and private beach. Overall we had a good time. We would love to visit again and maybe stay a little longer next time!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajanish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was amazing, and the staff were helpful with any request that we had - They helped make the vacation more enjoyable and memorable for the family.
Stayed 7 nights in Jul 2025

8/10 Good

Marketta L

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2025

2/10 Terrible

Randolph

Stayed 5 nights in Jul 2025

10/10 Excellent

milad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Grand Palladium Lady Hamilton from July 27th to August 1st, and it was truly an amazing experience! The resort was super clean, the food was delicious (especially the Indian and Asian restaurants), and the natural views and beach were breathtaking. The kids had a blast with the water park, pools, and play areas everywhere — perfect for families! Drinks were always available, and the entertainment every night was so fun. The staff were kind, helpful, and made us feel at home. Highly recommend this resort for a relaxing and fun family vacation! 🌴💦🍹
Stayed 5 nights in Jul 2025

6/10 Okay

Andrew

Traveled with group
Liked: Amenities, property conditions & facilities
The food is terrible. The staff is rude, except for the lifeguards they’re friendly.
Stayed 3 nights in Jul 2025

4/10 Poor

tracey

Liked: Cleanliness
Disliked: Property conditions & facilities
My room was robbed my second night there. My money credit cards driver’s license were all stolen. I would never recommend this hotel 5 star where!!!
Stayed 8 nights in Jul 2025

4/10 Poor

Ashley

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Not Worth the Money — Would Not Recommend

I stayed on the Lady Hamilton side in a Signature Level Bungalow, and while a few staff members were exceptional, the overall experience was extremely disappointing. First, major appreciation for three incredible employees: • Chris Brown (driver): made me feel safe at all times and stayed close to make sure I was in the right areas. His energy, professionalism, and care were unmatched. • Rayon Burnes and Willas Mullings (spa): thoughtful, welcoming, and made the spa the only relaxing part of this trip. Unfortunately, the resort itself didn’t live up to the Signature Level branding. • The suite was outdated, with heavy condensation on the windows from the moment I arrived — it stayed that way the entire trip. • Housekeeping removed dirty dishes Saturday morning but left them sitting outside my room all day until 10:30 p.m., despite six calls, and the bones from those dishes were left until Monday morning, attracting stray cats and being completely ignored. • Even with repeated complaints, management never showed up or contacted me to resolve anything. • Room service was poor. No clean washcloths, sink untouched, and a male staff member came to my room at 11:45 p.m. for turn-down service, waking me from sleep. I spoke to him through the door and didn’t open it. • The beach was covered in seaweed, including the Signature Level section. I saw a half-filled plastic bag just left there — like someone gave up halfway through cleaning. • Beach chairs were stained and very worn.
Stayed 4 nights in Jul 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how big the property was, but it still walkable. I saw carts going by with guest being transported to their desired destinations. The staff I encountered were friendly. Shoutout Anaya and Ortega. The A La Carte restaurants were my favorite, but the buffets for breakfast had tons of options. I think the sportsbar food could improve some, guest should be able to pre-reserve an A La Carte reataurant for their first night of arrival, and maybe have more restaurant lunch options.
Stayed 3 nights in Jul 2025

10/10 Excellent

Valerie A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room
Stayed 6 nights in Jul 2025

10/10 Excellent

Nancy V.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for vacation. Staff is very polite and courteous. Food and entertainment are excellent. We loved the music and enjoyed too much.
Stayed 7 nights in Jul 2025

6/10 Okay

Tanya

Liked: Staff & service
The rooms were pretty dirty for my husband and I. Bathroom was nasty the garbage can looked like there was poop on the pedal you step on.
Stayed 6 nights in Jul 2025

8/10 Good

Ricardo

Stayed 7 nights in Jul 2025

8/10 Good

Rauddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Sagine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with great entertainment, but inconsistent service. I recently stayed at Grand Palladium Lady Hamilton and overall had a good time. The resort is beautiful, the food was delicious, and entertainment was lively. Some staff were genuinely kind and helpful. That said, there were a number of issues that affected my stay. Check-in was frustrating—I requested early check-in in advance, but when I arrived, I was told rooms weren’t ready. I waited over 3 hours with no updates until I went back upset—suddenly the room was ready. Had I not asked, I might’ve waited longer. Housekeeping was inconsistent: towels, washcloths, and soaps weren’t restocked, and decorative pillows were left untouched. A broken showerhead we never used was left exposed—I reported it before checkout. Snorkeling gear was said to be complimentary, but staff insisted on a $30 deposit. I had to walk back to my room unnecessarily, and clean and used gear appeared to be stored in the same bucket. Some staff had poor attitudes. A shuttle driver gave me attitude for a simple request, and a buffet hostess tried to deny me seating near the ocean despite empty tables—until another staff member helped me. Also, the spa receptionist oddly accessed my phone’s photo gallery instead of just the email app, which felt like a privacy violation. On a positive note, the massage included with my Expedia booking was relaxing and the therapist was excellent. I had a good overall experience.
Stayed 4 nights in Jul 2025

8/10 Good

Kristina

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness
The shower didn't always drain so you had to turn off the shower a few times and wait for the water to drain. It was super frustrating. The housekeeping were always missing things (once, we didn't get any towels, or replacement toilet paper). You can only get those things if you tip well. When we called for the missing items, it sometimes took 2-5 hours before we got them. The outside property was very well-maintained. The front desk staff and welcome drink and bell-hop staff were amazing. The buffet staff were also top notch, especially Nordia at the breakfast buffet. You could tell she is a hard-worker, and dedicated to providing the guests with all they needed.
Stayed 7 nights in Jul 2025