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Grand Palladium Lady Hamilton Resort & Spa All Inclusive

5.0 star property
Upscale beachfront resort with 5 outdoor pools

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Photo gallery for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Aerial view
Property video
5 outdoor pools, pool umbrellas, sun loungers
7 restaurants, dinner served, American cuisine
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa

Explore the area

View in a map
The Point, Lucea, Hanover
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, Garden View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Garden View

7.4 out of 10
Good
(138 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Garden view

View all photos for Suite, Garden View

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Suite, Garden View

7.4 out of 10
Good
(8 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Garden view

View all photos for Junior Suite, Ocean View

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Junior Suite, Ocean View

7.6 out of 10
Good
(30 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Junior Suite, Beachside

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Junior Suite, Beachside

7.6 out of 10
Good
(72 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Junior Suite, Ocean View, Beachside

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Junior Suite, Ocean View, Beachside

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, Ocean View

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Suite, Ocean View

7.6 out of 10
Good
(11 reviews)
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, Ocean View, Beachside

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Suite, Ocean View, Beachside

8.0 out of 10
Very good
(6 reviews)
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite Beachside Panoramic Ocean View

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Suite Beachside Panoramic Ocean View

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Signature Level Bungalow

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Signature Level Bungalow

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Level Junior Suite

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Signature Level Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Level Suite

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Signature Level Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Garden View (Single use)

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Junior Suite, Garden View (Single use)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Garden view

About the neighborhood

Lucea

On the beach.At this Lucea resort, you'll be within 6 miles (10 km) of Chukka Ocean Outpost at Sandy Bay and 9 miles (15 km) of Tryall Golf Club. Mayfield Falls & Mineral Springs - Original is within 16 miles (25 km) and Half Moon Beach is within 20 miles (32 km).
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 6.9 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Mayfield Falls & Mineral Springs - Original - 22 min drive - 12.2 miles
  • Half Moon Beach - 28 min drive - 18.5 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 50 min drive

Restaurants

  • ‪Sports Bar - ‬6 min walk
  • ‪Miss Lou's Bar - ‬4 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Negril Buffet - ‬6 min walk
  • ‪Sumptuori Restaurant - ‬5 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Upscale beachfront resort with 5 outdoor pools
Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars, and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Lucea resort.

  • 512 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Lucea resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Jamaica Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very Good, 1,576 reviews
$227 nightly
The price is $227
Feb 4 - Feb 5
Total with taxes and fees
Grand Palladium Jamaica Resort & Spa All Inclusive

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • iPod dock
  • Pay movies

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to the airport?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is 21.9 mi (50-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

As of Jan 26, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Lady Hamilton Resort & Spa All Inclusive on Feb 9, 2026 start from $327.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive offer free breakfast?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, there is no casino at this resort.

What time is check-in at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

This resort offers free self parking.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a pool?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive features 5 outdoor pools and a children's pool.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like American cuisine and garden views.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a spa?

Pamper yourself with a day at Zentropia, where you can enjoy facials, mani/pedis, and reflexology.

How close is Grand Palladium Lady Hamilton Resort & Spa All Inclusive to downtown Lucea?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive is 1.7 mi away from Lucea.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 649 out of 1435 reviews
Rating 8 - Good. 366 out of 1435 reviews
Rating 6 - Okay. 203 out of 1435 reviews
Rating 4 - Poor. 103 out of 1435 reviews
Rating 2 - Terrible. 114 out of 1435 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

LYNDEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Please go and support Jamaica ! I felt like Royalty!
Stayed 2 nights in Jan 2026

4/10 Poor

Derrek

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was absolutely beautiful and the food was the best food I have ever ate at a hotel. As someone who travels regularly and traveled there for my anniversary I feel like the resort did nothing to acknowledge the day. I felt like once we declined to attend the resorts presentation they did not want to provide hospitality to me and my husband. I paid extra for the signature side and the staff were not hospitable. We also paid for dinner on the beach and it was one of the worst ones we had it was poorly lit in an extremely isolated area and not worth the money. I would come back for a vacation but not for a celebration.
Stayed 5 nights in Oct 2025

10/10 Excellent

Beth Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 5 nights in Aug 2025

6/10 Okay

Sonia C

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old and half of the things not working. The toilet wasn’t working I had to move to another room. there were no robe or slippers as advertised. Floor appears dirty. Staff was extremely accommodating and friendly. I wold not stay there again or recommend anyone.
Stayed 5 nights in Oct 2025

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had two rooms one was hot and smelled of mildew ..2nd was wonderful however no drinks In refrigerator and the bathroom sink was stopped
Stayed 3 nights in Oct 2025

10/10 Excellent

Joycelyn Uling

Liked: Staff & service, property conditions & facilities
Well designed, clean, attractive building and grounds. Well managed reflected in all staff very polite and helpful. Good food choice. Wide selection of entertainment opportunities. Transport staff and front Desk staff very welcoming and give constructive helpful advice. Thank you.
Stayed 7 nights in Oct 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, staff & service
Unable to get breakfast too crowded I
Stayed 2 nights in Oct 2025

10/10 Excellent

Makenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were so many hidden gems all around the resort, from the sunset cove to the hot tub/cold plunge area.
Stayed 6 nights in Oct 2025

8/10 Good

Virginia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Jun 2025

6/10 Okay

Kailey

Traveled with group
Liked: Cleanliness, property conditions & facilities
We just got back from our vacation here. While our vacation was not ruined, I would not go back to this resort. The food was not great at all. I’ve had better food at different Jamaican resorts. The staff’s pleasantness was extremely hit or miss. We had some great servers at the steakhouse, the Jamaican restaurant, the Asian restaurant, and the pool bar, but other bartenders and servers were unpleasant. Our mini fridge never got restocked. I called for housekeeping to bring us some stuff and they never showed up. A couple we were with went without AC for over 30 hours before the hotel decided to do anything. Only after several complaints did the hotel finally move their room. Everyone got steadily harassed about booking the spa. The pool was amazing, and we spent a lot of our time there. The drinks were good. The activities the hotel had and shows they put on were entertaining. A lot of inconveniences, not just for us, but for everyone out of our group of ten. I love Jamaica, but there are much better places to stay.
Stayed 5 nights in Oct 2025

8/10 Good

Mariana Helen

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this resort and overall, the staff were incredibly friendly and welcoming — they truly made us feel comfortable during our stay. However, there were several areas that could use improvement to make the experience more enjoyable for families and adults alike. Coming from the U.S., I was surprised by the number of strict rules, especially regarding activities for children. For example, the video game area required kids to be at least 13 years old to play without a parent. My son is 11 and already very familiar with these types of games, so that rule felt unnecessarily restrictive. The pool and beach closing at 6:30 p.m. also limited the fun, especially since most guests are on vacation and want to enjoy the evening hours. After those amenities closed, there weren’t many other engaging options available, so we often ended up staying in our room — which wasn’t ideal for a resort experience. The buffet food was great for the first few days, but later in the week it seemed less fresh — some items looked dried out and even the bread was hard. On the other hand, the restaurant menus were much better and offered delicious options. The resort did provide evening shows, which were entertaining, but not everyone is interested in watching dance performances every night. It would be nice to see more variety and interactive entertainment, such as family-friendly competitions, board games, or card game nights — especially useful during rainy weather or when outdoor stuff
Stayed 5 nights in Oct 2025

6/10 Okay

Tawinna

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is outdated and could use a little more modern updates. Our air went out two of the days we were there. Though several buildings were down they worked diligently to get it fixed. The air was damp and it smelled like mildew. The staff was very polite and accommodating. There were a some roaches as well as a lot of cats.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pool, snorkeling, kayaking. Staff was very helpful and very friendly!
Stayed 6 nights in Oct 2025

6/10 Okay

ALEX CASSIANO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Tiera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice all around, clean, beautiful , good food and the staff was friendly! I will definitely be coming back
Stayed 6 nights in Oct 2025

6/10 Okay

Tandra

Traveled with partner
Liked: Cleanliness, staff & service
I visited in August for my birthday. I tried to make arrangements in advance to lock in so i wouldn't have to not have the experiences i wanted to celebrate my birthday. I communicated through the app for bookings. Confirmed join arrival. The day of my birthday nothing went according to my plan. Bookings all of a sudden were no longer confirmed. My birthday was ruined and no attempt at making it right the day of. I had to have my experiences the next day. Very disappointing to say the least. I've visited this resort several times but this time was the worst. I won't be booking this resort any longer. Nice for first time trippers but once you're used to certain luxuries this resort misses the mark.
Resort pool
Sunset from the room
Swim up breakfast view
View from the room
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryan alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Oct 2025

8/10 Good

LaQuincy

Traveled with family
Nice!
Stayed 5 nights in Oct 2025

10/10 Excellent

Quanesha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel !
Stayed 3 nights in Oct 2025

2/10 Terrible

Jizette Maria

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beware don't stay here this place will rob you we stayed 6days and it was pure hell first day. The lock was not working. We was stuck outside for hours sweating finally they came and fixed the lock. Then the next day the AC went out we were sweat and sweat and sweat until we went up to the front desk and got help now we're leaving. Someone went in our room robbed us for a $400 each beats headphones. I had them clipped on to my traveling bag and it was me and my fiancé. We look to see if we had them there we had two and they robbed us. They took our neck pillows to travel. We called the front desk. They said they will call security. We never seen security the next morning. We had to check out. We told them that we was very disappointed that the security number arrived. They call security right then and there and they knew we had to leave 10 minutes or shadow was coming to pick us up to take us to the airport they came and they told me why didn't I lock my headphones in the safe and I told them why should I do that? I travel all over and never in my life had this problem don't stay there they open your safe. It's not safe. They know the combination that you're putting in them safe read your reviews before you book. Don't book in that resort. Food is horrible. People are rude. They don't care about you. I'm so disappointed, but this doesn't stop for me because I am gonna take this higher. Nobody steals for me and get away with it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

2/10 Terrible

Ryneik

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There were mice dropppings in my bed and I was bit by idk what while sleeping I have photos as well smh
Stayed 5 nights in Sep 2025

10/10 Excellent

Annissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025