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4.0 out of 5

"We loved the staff who were friendly, especially Sherece, Pebbles, and Desmond. They took care of us and made us feel like family. My only issues wa ... " More

By a verified traveler on Tue 28 Jun 2022

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Hotel Description

5-star beachfront resort near Montego Bay Cruise Ship Terminal

Beachfront retreat

Within 3 miles (5 km) of this resort, you'll find Montego Bay Cruise Ship Terminal and Montego Bay Marine Park. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Fairview Shopping Center is within 3 miles (5 km).

All-inclusive

This all-inclusive resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.

Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$558* Per night/room Jul 26 - Jul 27

Preferred Club Junior Suite Ocean View Swim-Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Ocean View Swim-Out Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Everyone (16) Couples (4) Family (3)
4 out of 5
We loved the staff who were friendly, especially Sherece, Pebbles, and Desmond. They took care of us and made us feel like family. My only issues was with housekeeping not providing towels/ wash cloths daily and that we encountered a roach in the French restaurant crawling on the couch during dinner. Needless to say, we didn’t eat dinner that night. Room service took forever to get when we ordered, or was completely out of food. If I were to go back to this property, it would be because of Sherece, Pebbles, and Desmond, and all the staff who made our stay enjoyable.

Posted by , from Chicago on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Serene Lloyd

Dear Latori, We appreciate that you have taken the time to share a review about your recent stay with us. We are thrilled that you had a pleasant stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests and have begun working on the areas that you did not view as exceptional. We thank you and sincerely hope we can have the honor of being your hosts again in the not too distant future. Regards, Serene Lloyd

4 out of 5
Enjoyed our stay here. The property is very nice but spread out so plan on doing a decent amount of walking. We were in St James Preferred which is on the far north end of the property by the spa. Most of the restaurants are on the south end. If you are not at Breathless or in St James preferred you don't get access to the breathless pool 3 bars and in my opinion the best 3 restaurants so if you go here make sure you get upgraded to preferred. That said if you stay at breathless it is a walk to get to the beaches. If they are not full it is usually free.

Posted by on Feb 8, 2022

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Comment from Hotel Management

Apr 7, 2022 by Christina

Hello Timothy, Thank you for sharing your comments about the experience at our property. It is wonderful to see that you enjoyed your time with us and appreciated all the facilities very much. Best Regards, Christina Smith

1 out of 5
some of the staffing was rude. It took us three hours to discuss our check in. Secondly we had to pay transportation there and back from the airport which i was told i would be reimbursed for them.0

Posted by on Dec 7, 2021

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Comment from Hotel Management

Jan 4, 2022 by Christina

Hello Tanya: Thank you for sharing your feedback. We are sorry to hear that you did not have a fantastic experience here. Our team continues to ensure that excellent service is a top priority so that all our valued guests will be satisfied. Regarding the transportation, please contact me directly so that I may follow up to assist with any clarification and closure of this concern. Regards, Christina Smith

5 out of 5
cleaning

Posted by on Jul 11, 2021

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1 out of 5
The staff at this hotel was EXTREMELY rude and dismissive throughout our entire stay! I reached out to your staff to help adjust accommodations but they never answered/returned your calls even after 24hrs. I was able to reach the hotel a day later and verbally confirmed new rooms only to get there and the rooms were NO LONGER AVAILABLE. Also, the food was barely edible. Horrible vacation and experience!

Posted by on Jan 2, 2020

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Comment from Hotel Management

Feb 27, 2020 by jeffery

Dear Guest: Your reviews shows that your experience was not the best and we regret that this was so. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. Our team will continue working to improve our overall standards so that our guests are happy and satisfied. I would also appreciate if you could contact me directly before your next visit, as I will personally oversee your reservation´s details and will make sure you experience the service we pride ourselves with. Regards, Jeffery Wallace

5 out of 5
The property was amazing the people were amazing the staff was amazing everybody was amazing the bartenders were totally amazing

Posted by on Sep 24, 2019

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3 out of 5
Beautiful beach, plenty room to walking and running outside the hotel for exercise. Not enough space to walk at the beach.

Posted by on May 12, 2019

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4 out of 5
It was a beautiful place to stay and the people that work there are so fun and friendly.

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 2, 2019 by Jeffery

Dear Guest, It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly. Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James. Regards, Jeffery Wallace Social Media Co-ordinator

3 out of 5
The hotel as pictured is beautiful however the food at the restaurants were not flavorful and the portions were small. Not forgetting three power outages at night and a mouse I found on my balcony. The elevators can only hold 4 people at a time and are out dated. The “Jamaican” cuisine at Blue Mountain was disappointing and lacked flavor. The cuisine at the French restaurant lacked salt and my dinner was cold. However I did enjoy The jerk chicken man and the Jamaican patties which were daily lunch poolside options. The breakfast options were great and they had three live omelette stations. The resort lacked activities and entertainment throughout the day, as a poolside option. Thankfully I was a preferred club member which gave me exclusive access to Breathless’ resort, I ended up eating breakfast, lunch and dinner at Breathless’ resort, which was absolutely worth every delicious bite.

Posted by on Jan 27, 2019

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3 out of 5
Booked about one week in advance. Arrived at location and was told room wasn’t ready. Was told to go have lunch, room would be ready after. After lunch, was then told there weren’t enough rooms and then they transferred me to a sister property down the street that didn’t have the same amenities. Very disappointed in how this was handled. Luckily the staff and some of the amenities we did have helped.

Posted by on Oct 18, 2018

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About the Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Location Lot 59A Freeport, Montego Bay, Saint James

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included

Property Features

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a bar/lounge, and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a spa tub, a steam room, and a fitness center. Smoking is allowed in designated areas at this 5-star Montego Bay resort.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Seaside Grill - This restaurant serves breakfast, lunch, and dinner.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.

Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.

El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 40 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Montego Bay St. James
  • Montego Bay St. James Secrets
  • Secrets James Luxury
  • Secrets James Luxury All Inclusive
  • Secrets Montego Bay St. James
  • Secrets St. James Montego Bay Luxury
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Secrets St James Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive Hotel
  • Secrets St. James Luxury All Inclusive Hotel
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Luxury All Inclusive All-inclusive property
  • Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
  • Secrets St. James Montego Bay Luxury All Inclusive
  • Secrets St James All Inclusive
  • Secrets St. James Luxury All Inclusive
  • Secrets St. James Montego Bay Luxury – All Inclusive
  • Secrets St James All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.