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Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
5-star beachfront property near Sunset Beach Resort Au Natural Beach

Choose dates to view prices

Photo gallery for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Aerial view
Poolside bar
9 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor wedding area
Preferred Club Presidential Suite | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Lot 59A Freeport, Montego Bay, Saint James
  • Freeport Peninsula
    ‪1 min walk‬
  • Montego Bay Cruise Ship Terminal
    ‪20 min walk‬
  • Sunset Beach Resort Au Natural Beach
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King | 1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim-Out King

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim-Out Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim-Out Double

  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(42 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front | Living area | LCD TV, MP3 dock

Preferred Club Master Suite Ocean Front

  • 1163 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(3 reviews)
  • 560 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(8 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front King

7.6 out of 10
Good
(5 reviews)
  • 560 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Garden View Double

9.0 out of 10
Wonderful
(2 reviews)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Junior Suite Garden View King | 1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Garden View King

7.6 out of 10
Good
(16 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Presidential Suite

  • 1916 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front Swim-Out

  • 1163 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Double

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3

Suite Junior with Garden View

  • Sleeps 2

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Garden View

  • Sleeps 3

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Double Suite Junior with Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior with Ocean View

  • Ocean view
  • Sleeps 2

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, designer toiletries, hair dryer

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3

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Aerial view

Dreams Rose Hall Resort & Spa - All Inclusive

Montego Bay
  • On private beach
  • Pool
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 1,978 reviews
$362 nightly
The price is $362
Aug 13 - Aug 14
Total includes taxes and fees
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About the neighborhood

Montego Bay

Beachfront retreat .Within a 10-minute walk of the property, you'll find Freeport Peninsula and Montego Bay Yacht Club. Also, Sunset Beach Resort Au Natural Beach is within half a mile (1 km) and Montego Bay Cruise Ship Terminal is within 2 miles (3 km).

What's nearby

  • Freeport Peninsula - 1 min walk - 0.0 miles
  • Montego Bay Cruise Ship Terminal - 20 min walk - 1.1 miles
  • Sunset Beach Resort Au Natural Beach - 3 min drive - 0.8 miles
  • Montego Bay Marine Park - 8 min drive - 3.2 miles
  • Doctor's Cave Beach - 9 min drive - 4.2 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 23 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Jerky's Bar and Grill - ‬4 min drive
  • ‪Coco Cafe - ‬1 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪KFC - ‬5 min drive

About this property

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5-star beachfront property near Sunset Beach Resort Au Natural Beach
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • Meeting rooms
  • 8058 sq ft of conference space
  • 749 sq m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Dutch, English, German, Spanish

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Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

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  • Pool
  • Hot Tub
  • Breakfast included
4.1 out of 5, Very Good, 1,018 reviews
$512 nightly
The price is $512
Aug 10 - Aug 11
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square feet of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Montego Bay St. James
Montego Bay St. James Secrets
Secrets James Luxury
Secrets James Luxury All Inclusive
Secrets Montego Bay St. James
Secrets St. James Montego Bay Luxury
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Secrets St James Inclusive
Secrets St. James Montego Bay Luxury All Inclusive Hotel
Secrets St. James Luxury All Inclusive Hotel
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St James All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Montego Bay Luxury – All Inclusive
Secrets St James All Inclusive

Frequently asked questions

How close is Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive to the airport?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is 4.9 mi (23-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive on Aug 9, 2025 start from $504.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive.

How close is Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offer free breakfast?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

During your stay you can enjoy the 1410 square-foot casino on site, featuring 33 slot machines and 1 gaming table.

What time is check-in at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Free parking is not available at this property.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive features 2 outdoor pools.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy body wraps, mani/pedis, and massages.

How close is Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive to downtown Montego Bay?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is 2 mi away from Montego Bay.

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1020 reviews
Rating 8 - Good. 233 out of 1020 reviews
Rating 6 - Okay. 142 out of 1020 reviews
Rating 4 - Poor. 76 out of 1020 reviews
Rating 2 - Terrible. 63 out of 1020 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gemain

Traveled with partner
Disliked: Amenities
I didn't like that we had no cable for 2 days. We also had really noisy people next door. Walls super thin
Stayed 5 nights in Jun 2025

6/10 Okay

Gemain

Traveled with partner
Disliked: Amenities
We had no cable at the resort for 2 days. Walls are thin. We could hear everything next door
Stayed 5 nights in Jun 2025

10/10 Excellent

Corey

Stayed 3 nights in Apr 2025

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was under construction. Every morning the construction woke us up every morning.
Stayed 3 nights in Apr 2025

10/10 Excellent

Linnea, toledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. The rooms were nice and clean. The staff was so friendly and helpful. The food was delicious.
Stayed 3 nights in Apr 2025

8/10 Good

Makesia Renae

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reason the property is getting this rating is all the staff was excellent except the bartender at the piano bar. Did not provide any service. He absolutely ignored me and my husband’s request for a drink. I will not return to this location. He brought down the rating for the whole property.
Stayed 7 nights in Mar 2025

10/10 Excellent

Stephen, Waldorf

Liked: Staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Apr 2025

10/10 Excellent

Camden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very nice!
Stayed 6 nights in Mar 2025

10/10 Excellent

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butlers were amazing. Tajae and Darwin 😉
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert Demetrius, Hampton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had several pool options, right on the beach and roughly 9 restaurants to choose from. Food was amazing along with the entertainment.
Stayed 4 nights in Mar 2025

6/10 Okay

Robert

Traveled with partner
Disliked: Amenities
Firstly, this is an all-inclusive property which advertises for top shelf liquor and gourmet food and dining. Neither is what was provided. The only bar you could get top shelf was at the Piano Bar and Marlin Bar. Food was horrible. Spoiled beef, and seafood. My husband had spoiled beef at El Patron restaurant that was inedible. Two tough steaks at Bordeaux and we both had tough lamb at Altitudes. The service at Altitudes was rushed and felt like they did not want you there at all. Only had buffet for breakfast and lunch and even those choices were limited. If you wanted Corona beers you could get them if you paid $150 a day for Butler service which you do not need. You do not need to make reservations except for hibachi table and Altitudes which you can do on your own where they do the buffet. It's ridiculous and totally not worth it. We were lucky we did not get food poisoning from the food we were offered. Wine is bottom shelf and if you wanted good wine you had to pay triple the price for a better bottle of wine. We would never return to this resort or Jamaica. We do not recommend Secrets Montego Bay, stay away.
Stayed 6 nights in Mar 2025

8/10 Good

Christopher Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the Preferred Club was well worth the expense for the quiet and relaxing vacation we desired.
Stayed 6 nights in Mar 2025

6/10 Okay

Brianna Aliyah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Delena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an ocean view room for my sister and I to celebrate her birthday. We thoroughly enjoyed our time. Lots of activities each day at the resort to participate in or just laying on the beach was incredible. Facilities all around seemed and felt clean and up to date. Food was tasty. All staff were very friendly and helpful. We ran into one incident during our stay, that was immediately rectified and I was pleased about how it was handled. After running a bath at the end of the night to relax, the bathtub began to leak all over the room floor. I called the front desk to let them know of the situation. The woman at the front desk sent a bellhop to move our belongings to another ocean view room on the same floor, along with a pair of the maintenance team to fix the tub. My sister sister and I had a fantastic time & thinking about returning this year!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Everyone and everything was top tier. All of the food was amazing and the staff was extremely professional, friendly, and accommodating. I will definitely stay here again.
Stayed 3 nights in Mar 2025

6/10 Okay

Tamika LaShawn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I enjoyed that the property is quiet and relaxing. The beach is one of the most beautiful and calm beaches that I've ever been to! The food was sooo good! They had lobster tails on the buffet that were absolutely amazing! THIS IS NOT A PARTY RESORT, IT IS GEARED MORE TO RELAXATION! There wasn't much live entertainment at the pools or not a great night life scene, you will have to go to a club off of the resort for night life. The 24hr room service is poor, the wait was almost 2 hours and one night they didn't do room service at all. The swim out pool were not cleaned daily, we had to ask 3 times for the pool to be cleaned. Also the rooms need a bit of an upgrade and/or a deep cleaning especially in the corners of the bathroom where dirt has gather and has not been cleaned properly. My room stayed a bit damp, the bedsheets and couch and eventually my clothes all had a damp feeling to them. You will have to get to the beach early for a seat on both the preferred and non preferred side.
Stayed 3 nights in Mar 2025

10/10 Excellent

jonathan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a quiet friendly staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Jackie

Stayed 4 nights in Mar 2025

4/10 Poor

Daniel

Traveled with partner
My wife and I have traveled to other resorts with more attention to details that this resort. To start; we arrived pass 3 pm to the resort and we had to wait 45 min to 1 hour for our room to be ready. In the meanwhile, the reception was noisy and chaotic. Everyone is trying to sell you upgrades on the room you reserved and I felt if you don't upgrade the keep you waiting. Food was very low quality; fruit, salad and in general any food looked from 1 or 2 days behind. The only good restaurant of the many for dinner was the italian but good luck to be able to dine there. The asian restaurant that we tried the fist night was so bad that we did'nt eat. Really how difficult is to make fryed rice ??. Breakfast, as long as you ask for a eggs cooked in front of you you will be safe from food poison. The worse part was that when we checked in; the front desk staff never requested my credit card, but i figured they problably have my credit card that I used to hold my reservation. 2 days later our key rooms stopped working; so I called the front desk and i was informed that they deactivated my keys because they need my credit card. The staff was very very rude and made me feel like a deliquent. I have never felt that under-appreciate than in this resort. I will definitily will never come back to this resort.
Stayed 3 nights in Mar 2025

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful spot but needs a little love and food could be improved. Overall atmosphere was very nice.
Stayed 3 nights in Feb 2025

6/10 Okay

Avery

Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a gem of a property in Jamaica. Location and amenities. Pools and beaches spectacular. Ocean view room incredible and spacious. Cleaning staff friendly and accommodating. Some incredibly welcoming and accommodating staff. Some staff could use additional support and or training in customer service and friendliness. Restaurant wait times were excessive. However many options to choose from. Premium brand liquor supply was very limited. Nightly entertainment enjoyable. Putting aside some negatives, this trip overall was excellent.
Stayed 5 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, room comfort

improve this

breakfast buffet need staff to direct dinners to various stations for different items, waffles here, omlets here, ect.
Stayed 5 nights in Feb 2025

2/10 Terrible

Jerome

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into the room and it was not clean with sand on the ground. Stains on the chairs and coach. Furniture has noticeable wear and tear. House keeping did not fulfill a request on the 1st day, After 2 calls. Concierge had to go to house keeping to fulfill the request. Also the food was horrible. If you like raisins in your potato salad you will like the food. Jamaica Resturant was good and the Italian was good. But breakfast sucks everytime. Customer service needs a lot of work. 0 out of 10 do not recommend. However Kimisha and the concierge team was great. The sales team Claire and Akeem was great otherwise not the best in terms of interactions with staff.
Stayed 6 nights in Feb 2025