"We loved the staff who were friendly, especially Sherece, Pebbles, and Desmond. They took care of us and made us feel like family. My only issues wa ... " More
Beachfront retreat
Within a 15-minute walk of the resort, you'll find Freeport Peninsula and Sunset Beach Resort Au Natural Beach. Montego Bay Cruise Ship Terminal and Fairview Shopping Center are also within 3 miles (5 km).
All-inclusive
This all-inclusive resort features a private beach, a casino, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.
Jun 28, 2022 by Serene Lloyd
Dear Latori, We appreciate that you have taken the time to share a review about your recent stay with us. We are thrilled that you had a pleasant stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests and have begun working on the areas that you did not view as exceptional. We thank you and sincerely hope we can have the honor of being your hosts again in the not too distant future. Regards, Serene Lloyd
Apr 7, 2022 by Christina
Hello Timothy, Thank you for sharing your comments about the experience at our property. It is wonderful to see that you enjoyed your time with us and appreciated all the facilities very much. Best Regards, Christina Smith
Jan 4, 2022 by Christina
Hello Tanya: Thank you for sharing your feedback. We are sorry to hear that you did not have a fantastic experience here. Our team continues to ensure that excellent service is a top priority so that all our valued guests will be satisfied. Regarding the transportation, please contact me directly so that I may follow up to assist with any clarification and closure of this concern. Regards, Christina Smith
Feb 27, 2020 by jeffery
Dear Guest: Your reviews shows that your experience was not the best and we regret that this was so. The comments that you have made are greatly appreciated as we will use them to make relevant improvements in the areas highlighted. Our team will continue working to improve our overall standards so that our guests are happy and satisfied. I would also appreciate if you could contact me directly before your next visit, as I will personally oversee your reservation´s details and will make sure you experience the service we pride ourselves with. Regards, Jeffery Wallace
May 2, 2019 by Jeffery
Dear Guest, It was our pleasure to host you here at Secrets St. James. We are happy you enjoyed your beautiful stay with and the staff was able to enhance your stay by being fun and friendly. Once more thank you for your review and we look forward to another opportunity to host you here at Secrets St. James. Regards, Jeffery Wallace Social Media Co-ordinator
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers a spa tub, a steam room, and a fitness center. Smoking is allowed in designated areas at this 5-star Montego Bay resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Seaside Grill - This restaurant serves breakfast, lunch, and dinner.
World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Himitsu - This theme restaurant specializes in Asian cuisine and serves dinner only.
Blue Mountain - This restaurant specializes in Caribbean cuisine and serves dinner only.
El Patio - This theme restaurant specializes in Mexican cuisine and serves dinner only.
24-hour room service is available.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 40 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.