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Hyatt Ziva Rose Hall - All Inclusive

5-star property
Rose Hall, Montego Bay, Saint James 1-855-201-7819
4.6 out of 5
Wonderful!
See all 22 travelocity Reviews

"I have traveled many places and stayed at a variety of places, this has been the best!!! " More

By a verified traveler on Sun 04 Jun 2023

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Hotel Description

Family-friendly stay with 2 outdoor pools in Montego Bay

Beachside getaway

You'll be within half a mile (1 km) of Jamaica Beaches and 2 miles (3 km) of Three Palms Ocean Course with a stay here. Also, The Shoppes at Rose Hall is within half a mile (1 km) and Montego Bay Convention Centre is within 2 miles (3 km).

All-inclusive

A full-service spa is on site and the staff is available around-the-clock at the 24-hour front desk. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 7 restaurants and free perks like valet parking and WiFi in public areas.

King

Bed Count 1 King Bed Maximum Occupancy 4 Max
$400* Per night/room Oct 10 - Oct 11

Club Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Ziva Rose Hall - All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Rose Hall - All Inclusive

Everyone (11) Couples (6) Family (6)
5 out of 5
I have traveled many places and stayed at a variety of places, this has been the best!!!

Posted by , from Brooklyn on Jun 4, 2023

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Comment from Hotel Management

Jun 8, 2023 by Tanese

Dear Dennis,Thank you for your positive feedback. We hope to host you again in the future to create another memorable moment.

5 out of 5
I would HIGHLY recommend staying at the Hyatt Ziva/Zilara. My Fiancé and I just went on a 5 day engagement celebration to Jamaica and stayed at this resort. First off, the Hotel entertainment & customer service was impeccable from the daily poolside dancing/challenges, to nightly shows, to the entire hotel staff being extremely helpful with anything we needed. (Constant service w/ drinks & food pool/beachside so you don’t have to leave your chair!) Secondly, My fiancé and I also purchased our stay with Butler service, if you have the ability to do the same we STRONGLY suggest doing so. We were blessed to have Ramona, Carliesha and Andre. They would text us every morning with daily Hotel events/activities, set dinning reservations for us and bring us a cooler full of refreshments by the pool. They were extremely nice and went above & beyond to make sure we had a Jamazing time. Thirdly, we also really enjoyed Shakers bar. Made great friends with Kevin, Demoy, and Sherean. recommend going up to them if you want great drinks and learning about awesome excursions to do outside Hotel! Their service was outstanding. Of course, all the other bartenders were good but they really stood out to us! 10/10.

Posted by on May 9, 2023

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Comment from Hotel Management

May 12, 2023 by Yollanda

Dear Ronald,Thank you for your recent stay with us and thank you for taking the time out to leave a kind review. We hope to host you again in the near future.Kind regards,Yollanda FrameConcierge agent

3 out of 5
This property looks like it was once a great hotel. Some of the staff was rude. They acted as if we were inconvenience to them. While there were others who were extremely kind. The room was nice. Except for the following, -We requested an oceanfront. We received an oceanfront but it was partially blocked by trees. -Small but annoying. The TV guide was not accurate. Though not a big deal, a hotel like the Hyatt should have there Directv on point. None of the shows were accurate. -The person who answered the phone for room service was extremely unprofessional. Guest should not be made to feel like they are bothering you. -Another small but annoying thing. The door to the shower did not keep the water inside the shower. So you had to clean the floor after bathing. -Another small but annoying thing. After taking a bath, it is extremely difficult to remove the plug that clogs the drain. I shouldn't have to get out the tub to find something to lift the plug. My point. There was no major thing wrong with the room, but these small things are things that can be easily addressed if they considered the guest.

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 6, 2022 by Sasha Hawthorne

Dear Mr. Mcclellan, thank you for your recent stay with us at the Hyatt Ziva Rose Hall and for your insightful feedback. On behalf of the resort, please accept my apologies for the unmet expectations. Rest assured that we will investigate and correct as needed. We regret not be able to address your concerns prior to your departure but hope to be given another opportunity in the future to provide you with a more wholesome experience.

5 out of 5
Property is clean and well kept. Great restaurants. Beach need work, clean seaweed and replenish sand.

Posted by on Jul 27, 2022

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Comment from Hotel Management

Jul 31, 2022 by Oren

Dear Mr. Willy, Thank you for your feedback. We do appreciate your comment and do have a fabulous day. See you soon. Best regards Oren

5 out of 5
5 stars all around! Beautiful pools and beaches! Very clean and well kept property. The food at all of the restaurants was absolutely delicious! The bars were pretty great. Awesome nightly entertainment and plenty of activities. I’m actually incredibly impressed with how well organized and well planned the resort is. The resort really thinks of everything to make sure the travelers are well organized and taken care. They are able to arrange everything from transportation, excursions, reservations, Covid testing, etc. Covid testing was a smooth process, we were in and out in 13 minutes. The staff is so, so authentically kind and hard-working. We truly have no complaints other than I wish there was more house wine options. The music by the pool can be a little loud at times but the beach is very quiet and peaceful. This was my first time to the resort and it was my husband’s second time. We will deff be coming back soon!! We love you guys!!!

Posted by on Mar 30, 2022

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Comment from Hotel Management

May 16, 2022 by Tanese

Dear Cheryl, Greetings from the Hyatt Ziva & Zilara. We are delighted to know that you had an amazing time with us and you were impressed with the overall vacation. We look forward in hosting you in the near future to create another memorable moment.

1 out of 5

Posted by on Aug 22, 2021

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5 out of 5

Posted by on Aug 17, 2021

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5 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

May 1, 2021 by Janique

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback!

4 out of 5
The wonderful staff and stunning views made the trip!

Posted by , from NY, NY on Mar 5, 2020

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Comment from Hotel Management

Mar 5, 2020 by Leonie

Dear Penny, Thank you for this kind review. We are pleased that you enjoyed your stay with us!

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Leonie

Dear valued guest, Thank you for your kind review and for choosing to stay with us

About the Hyatt Ziva Rose Hall - All Inclusive

Location Rose Hall, Montego Bay, Saint James

All-inclusive Details

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

  • 387 guestrooms or units
  • 5 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Parking (limited spaces)

Transport

  • Parking: Free valet parking

Room Amenities

Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

Choicez - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Di Roza - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Brazil - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner. Open daily.

Fuzion - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Calypzo - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

Zen Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Hotel Names

  • Hyatt Ziva
  • Hyatt Ziva All Inclusive
  • Hyatt Ziva Rose Hall
  • Hyatt Ziva Rose Hall All Inclusive Montego Bay
  • Ziva Hyatt
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.