Hyatt Ziva Rose Hall - All Inclusive

5-star beachfront property near Jamaica Beaches

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

Private beach, white sand, sun loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Rose Hall, Montego Bay, Saint James

Place, Three Palms Ocean Course
‪10 min walk‬
Place, Half Moon Golf Course
‪13 min walk‬
Place, Montego Bay Convention Centre
‪14 min walk‬
Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
‪13 min drive‬

Room options

Premium bedding, down comforters, pillowtop beds, minibar

King

Wonderful

495 sq ft
Sleeps 4
1 King Bed

Double

Excellent

495 sq ft
Sleeps 4
2 Double Beds

Ocean View King

Very good

495 sq ft
Ocean view
Sleeps 4
1 King Bed

Ocean View Double

Exceptional

495 sq ft
Ocean view
Sleeps 4
2 Double Beds

Ocean Front Double

Exceptional

495 sq ft
Ocean view
Sleeps 4
2 Double Beds

One Bedroom Ocean Front Butler Suite

Exceptional

1087 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Resort View King

Good

495 sq ft
Resort view
Sleeps 4
1 King Bed

Resort View Double

Very good

495 sq ft
Resort view
Sleeps 4
2 Double Beds

Club King

Very good

495 sq ft
Resort view
Sleeps 4
1 King Bed

Club Double

Exceptional

495 sq ft
Resort view
Sleeps 4
2 Double Beds

Ocean View Junior Suite King

Very good

657 sq ft
Ocean view
Sleeps 3
1 King Bed

Ocean View Junior Suite Double

657 sq ft
Ocean view
Sleeps 4
2 Double Beds

Ocean View Butler Junior Suite

1033 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Resort View King

Good

495 sq ft
Resort view
Sleeps 4
1 King Bed

Deluxe Resort View Double

Excellent

495 sq ft
Resort view
Sleeps 4
2 Double Beds

Ocean Front Junior Suite King

Good

657 sq ft
Ocean view
Sleeps 3
1 King Bed

Ocean Front Junior Suite Double

Exceptional

657 sq ft
Ocean view
Sleeps 4
2 Double Beds

Swim Up King

Exceptional

495 sq ft
Resort view
Sleeps 4
1 King Bed

Swim Up Double

495 sq ft
Resort view
Sleeps 4
2 Double Beds

About the neighborhood

Montego Bay

Beachside getaway.Within a 15-minute walk of the property, you'll find Jamaica Beaches and Three Palms Ocean Course. Also, The Shoppes at Rose Hall is within half a mile (1 km) and Montego Bay Convention Centre is within 2 miles (3 km).

What's nearby

Three Palms Ocean Course - 10 min walk - 0.5 miles
The Shoppes at Rose Hall - 12 min walk - 0.7 miles
Half Moon Golf Course - 13 min walk - 0.7 miles
Montego Bay Convention Centre - 14 min walk - 0.8 miles
Rose Hall Great House - 3 min drive - 1.4 miles

Getting around

Sir Donald Sangster Intl. Airport (MBJ) - 13 min drive

Restaurants

‪Choicez - ‬4 min walk
‪Urban Heat by FlavorZ - ‬8 min walk
‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬7 min walk
‪Jamaican Rootz - ‬12 min walk
‪Fuzion - ‬4 min walk

About this property

Hyatt Ziva Rose Hall - All Inclusive

5-star beachfront property near Jamaica Beaches

Some rates at Hyatt Ziva Rose Hall - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This Georgian property also offers a complimentary children's club, a hot tub, and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

387 guestrooms or units

5 levels

4 buildings

7 dining venues

6 bars or lounges

50000 sq ft of conference space

4645 sq m of conference space

Manager's reception (free)

Deli

Kid's club (free)

Supervised childcare (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference center

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Pool or billiards table

Terrace

Garden

Beauty salon

Newspapers in lobby (free)

Bellhop

Elevator

Smoking in designated areas

Water dispenser

Coffee shop

Bar by the pool

Swim-up bar

Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Zen Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

On private beach
Pool
All inclusive
Spa

Property amenities

Family friendly

2 outdoor pools
Arcade/game room
Free children's club
In-room babysitting (surcharge)
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Onsite parking available only on request
Free secured, uncovered valet parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

6 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Free daily manager's reception
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Gym
Hot tub
Paddleboard
Playground
Sauna
Steam room
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Room amenities

Entertainment

32-inch flat-screen TV with premium digital channels
iPod dock
Pay movies

Bedroom

Down comforter
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar
Refrigerator

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Individual decor
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

For any questions, please contact the property using the information on the booking confirmation

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Renovations and closures

This property is closed from November 11 2025 to January 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Ziva

Hyatt Ziva All Inclusive

Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall All Inclusive Montego Bay

Ziva Hyatt

Ziva Rose Hall

Hyatt Ziva Rose Hall Hotel Montego Bay

Hyatt Ziva Rose Hall Montego Bay

Hotel Hyatt Ziva Rose Hall Montego Bay

Montego Bay Hyatt Ziva Rose Hall Hotel

Hotel Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall All Inclusive

Hyatt Ziva Rose Hall Montego

Hyatt Ziva Rose Hall All Inclusive Hotel Montego Bay

Hyatt Ziva Rose Hall All Inclusive Hotel

Hyatt Ziva Rose Hall All Inclusive Montego Bay

Hyatt Ziva Rose Hall All Inclusive

Hotel Hyatt Ziva Rose Hall – All Inclusive Montego Bay

Montego Bay Hyatt Ziva Rose Hall – All Inclusive Hotel

Hotel Hyatt Ziva Rose Hall – All Inclusive

Hyatt Ziva Rose Hall – All Inclusive Montego Bay

Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall Inclusive

Hyatt Ziva Rose Hall All Inclusive

Hyatt Ziva Rose Hall – All Inclusive

Hyatt Ziva Rose Hall - All Inclusive Montego Bay

Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Frequently asked questions

How close is Hyatt Ziva Rose Hall - All Inclusive to the airport?

Hyatt Ziva Rose Hall - All Inclusive is 7.9 mi (13-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

Does Hyatt Ziva Rose Hall - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Ziva Rose Hall - All Inclusive.

How close is Hyatt Ziva Rose Hall - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hyatt Ziva Rose Hall - All Inclusive offer free breakfast?

Hyatt Ziva Rose Hall - All Inclusive does not offer free breakfast.

Is there a casino at Hyatt Ziva Rose Hall - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hyatt Ziva Rose Hall - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Ziva Rose Hall - All Inclusive?

This property offers free valet parking.

Does Hyatt Ziva Rose Hall - All Inclusive have a pool?

Hyatt Ziva Rose Hall - All Inclusive features 2 outdoor pools.

Does Hyatt Ziva Rose Hall - All Inclusive have a restaurant?

Hyatt Ziva Rose Hall - All Inclusive is home to Choicez, which features international cuisine.

Does Hyatt Ziva Rose Hall - All Inclusive have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy deep-tissue massages, mani/pedis, and facials.

How close is Hyatt Ziva Rose Hall - All Inclusive to downtown Montego Bay?

Hyatt Ziva Rose Hall - All Inclusive is 7 mi away from Montego Bay.

Hyatt Ziva Rose Hall - All Inclusive Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

4/10 Poor

Jennifer lee

Traveled with family

Aug 24, 2025

Disliked: Staff & service, amenities

Cart service was hard to get, room service our order was wrong 1st time second time food was not edible and cold.

Stayed 5 nights in Aug 2025

4/10 Poor

Richard

Traveled with family

Aug 21, 2025

I payed $190 more per person for club access and it was 5 of us and there was nothing special about club access. Everything was the same for everyone. So I payed almost $1,000 for nothing.

Stayed 5 nights in Aug 2025

8/10 Good

Stephen

Aug 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Dennis

Traveled with family and small children

Aug 21, 2025

Liked: Cleanliness, staff & service, amenities

I recently stayed at the Hyatt, and overall it was an amazing experience that truly felt worth every dollar. The kids club was wonderful—although I didn’t personally use it, my friend did and her kids were safe, happy, and well taken care of. Special thanks to Sophia, who did a fantastic job with the children. At the front desk, the service was good across the board, but Gabriel really stood out. Her attention to detail and genuine care made my stay so much more enjoyable—I honestly wanted to tip her personally for how much she went above and beyond. Tjay deserves recognition as well. He arranged the best driver for us, ensuring we had a safe trip, and even added special touches to make my candlelight dinner with my daughter unforgettable. His thoughtfulness and information truly made the night magical. Entertainment was top-notch too—Rohan kept the energy alive with music, interacted with the crowd, and even played a special request for my daughter. That really meant a lot. The food was solid—about an 8/10, which is very good for resort dining. Lots of choices, and generally on the higher end for resort quality. I did have one small hiccup with my room, but Paul, the manager, immediately stepped in and went above and beyond to fix it, even after I told him not to worry. That kind of service is rare and truly appreciated. All in all, the staff here are incredible across the board—caring, professional, and dedicated to making guests feel at home. Thank you, Hyatt,

Stayed 6 nights in Aug 2025

4/10 Poor

Andrew Scott

Traveled with family

Aug 21, 2025

Disliked: Staff & service, amenities

This property was beautiful, but otherwise the experience was hit or miss at best. There were some who were very courteous and happy to make the trip special like the water sports employees and some of the cook to order chefs in the buffet 'Choicez". Most employees were neutral and still others seemed inconvenienced to assist. Many frowns and curt tones despite Thank You Sir or Ma'am or Please being given by my family I was traveling with. For food before booking I called and advised of food allergies including 3 of 5 people having to eat gluten free and the representation was the ability to handle gluten allergy restriction but only one restaurant proved able to do so otherwise we had to eat in the cafeteria which was limited as well. The Butlers assigned to our room never made contact and were otherwise absent. Refilling the mini bar was nonexistent as well. The room cleaning was minimal for the Fifth floor but good in the other room on the second floor. We also were lied to about time for "welcome package" sales pitch and it was admitted that the time it would require was a lie by a member of the olaya club staff when confronted. Not a good way to do business. No apology for lying was given. Overall this was not worth the price point and beauty didn't make up for the other parts of the experience. We have enjoyed other Hyatt owned properties like the AMR collection but won't visit a Hyatt Ziva or other property like this in the near future.

Stayed 5 nights in Aug 2025

2/10 Terrible

Elijah Bjork

Aug 20, 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Deepika

Traveled with family

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an absolute amazing experience at this resort. The food was wonderful with so many options. The indian station at the buffet was exceptional. The staff was so kind and friendly and pleasant, a special shout out to Petrina at the French restaurant, our servers Chetaya and Tamara, and Olivia at concierge. They have a heart of gold. The housekeeping staff are the undercover heroes who took care of the rooms so well. The resort is beautiful, both the Hyatt Ziva and Zilara sides. The golf carts to take you from place to place which was so helpful for my mother with bad knees and ankles. Everything was truly wonderful and I would highly recommend!

Stayed 4 nights in Aug 2025

10/10 Excellent

Nerfid

Traveled with group, Traveled with family

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Steven, Brooklyn

Traveled with family

Aug 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently had a 5 day, 4 night stay. I stayed there with my wife, son and mother in law. We stayed in 1 club room 5th floor, double beds with a terrace. The room was nice. Bed mattress was okay. I felt could have been better. The terrace and the view, loved it. The bathroom had some room. Multiple family members were able to use it at one time. As far as restaurants, you have to make an appointment except for the buffett which is at Choicez. The day we arrived, around 2-3pm, there were no dinner appointments left. Some reservations need to set aside for those that arrive on day off. I felt a bit cheated. We only had opportunity to eat at 2 restaurants in 4 nights. I was not happy with that. The entertainment is "family " friendly on Ziva side, the side I was staying on. Zilara is the adult side. I was told we had access to that side as an adult but didn't take advantage of it. Maybe next time. All in all we had a great trip!

Stayed 4 nights in Aug 2025

6/10 Okay

Tiffany

Aug 18, 2025

Liked: Cleanliness, staff & service

An adult guest threatened child and the resort did nothing about it.

Stayed 3 nights in Aug 2025

10/10 Excellent

Xheni

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place in Jamaica . I will recommend it to everyone!!!

Stayed 6 nights in Aug 2025

10/10 Excellent

Nadeja

Aug 17, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Steven

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 4 nights in Aug 2025

8/10 Good

Edwina Laurette

Traveled with family

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our stay! Our room wasn’t ready at 3:00 pm as promised, so they upgraded the room and gave us a $50.00 resort credit. Other than a private check in and access to the premium bar , I didn’t really see the advantage of booking a club room. There were plenty of food options, but it was very hard to get a reservation. I recommend that you book all dinner reservations as soon as you arrive. The Italian restaurant was our favorite, but the Jerk Hut was pretty delicious. The locations of three separate outdoor bars was convenient as well. The pools were extremely clean and clear and we had no problem securing beach or pool lounge chairs. The beach was also extremely clean and private. We chose to do excursions but we booked them ourselves through trip sites because the cost to book through the hotel was double the price. The staff was extremely helpful, kind, and attentive to our requests. On the day before we left, we did see a small patch in our bathroom despite it being clean. I mentioned it upon checkout and recommended that they exterminate just in case this was a much bigger issue that we just didn’t notice. They gave us an additional $50.00 credit ( I didn’t ask for it but I feel that they should have considered comping one night of the stay). Overall, we were grateful for the experience and would definitely return!

Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family

Aug 16, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

8/10 Good

Simone

Traveled with family

Aug 14, 2025

Liked: Cleanliness, staff & service, room comfort

Fun times at Hyatt Ziva

We enjoyed our stay at Hyatt Ziva. Spacious room with all the added amenities and comfort -mini fridge with ample selection, robe, slippers, eco dental kits, shower caps, etc. The food options were great, the food was tasty and the staff were friendly, polite and helpful. It’s a large property and even though I don’t mind walking the distance, it was challenging for a family member to get from the lobby to Building 3, and to the various restaurants. Also, our room had a musty odor but we spent most of our time outdoors so this was not really an issue until we returned. Apart from that, we enjoyed our stay and will return.

Stayed 2 nights in Aug 2025

8/10 Good

Paul

Traveled with family and small children, Traveled with partner, Traveled with family

Aug 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort has beautiful grounds, well-kept pools, and a small but charming beach with plenty of lounge chairs. Breakfast was solid, and cocktails were consistently well-made. However, our room in Building 2 felt dated, and pillows were lacking. Service could be slow, with unanswered calls to the front desk and long waits for basics like towels. There was also a faint musty smell in the hallways, which took away from the otherwise clean appearance. Dinner at the buffet was inconsistent, and the evening staff often seemed disengaged, making the meal experience feel rushed. Overall, a pleasant place for sunshine and relaxation, but the service and upkeep leave room for improvement.

Stayed 6 nights in Aug 2025

10/10 Excellent

Hajra

Traveled with family

Aug 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

4/10 Poor

Deishaun

Traveled with family and small children

Aug 13, 2025

Liked: Amenities

Disliked: Staff & service

Some Staff were very rude and not friendly. I saw roaches at the Jerk Hut which was very disappointing.

Stayed 3 nights in Aug 2025

10/10 Excellent

Geneva

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, friendly staff and great food.

Stayed 1 night in Jul 2025

4/10 Poor

Jaciel

Traveled with family

Aug 10, 2025

Liked: Staff & service

Disliked: Cleanliness

This was our 4th Caribbean island experience and our first Hyatt stay. We were very excited. Unfortunately it left much to be desired as the hotel is old, dated and not very clean. Worst of all the AC in our room was not working properly. After the second time they “fixed it” (they had to fix the ceiling fan too) I asked for a room change. They said they would have to downgrade me to the old building and two beds (we booked the junior sweet with a king and a sofa bed). The old building (no 2 I think) is creepy old so I knew that was not an option, not to mention the attitude from front desk about it. So our 6 day stay turned into 5 hot nights and overall annoyance. The staff is definitely nicer than other Caribbean destinations but overall I would not return or recommend this resort to traveling families. One good quality was the night entertainment. Also the staff at the Kids Club were very friendly and approachable. Overall not impressed with Hyatt and would recommend Zoetry instead.

Stayed 5 nights in Jul 2025

10/10 Excellent

Angie

Traveled with group, Traveled with partner, Traveled with family

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel lived up to every expectation

Stayed 2 nights in Aug 2025

10/10 Excellent

Yabundu

Aug 10, 2025

Stayed 3 nights in Aug 2025

6/10 Okay

Emily

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I was double charged after checkout. They said a manager would reach out but no one did.

Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The delightful food options and the spa. Amazing.

Stayed 6 nights in Jul 2025

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About the neighborhood

Montego Bay

What's nearby

Getting around

Restaurants

About this property

Hyatt Ziva Rose Hall - All Inclusive

Similar properties

Dreams Rose Hall Resort & Spa - All Inclusive

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Property payment types

Important information

You need to know

We should mention

Property is also known as