4.7 out of 5

"hotel staff is AMAZING !!!!! without them this hotel would be mediocre ! " More

By a verified traveler on Thu 26 Apr 2018

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Hotel Description

5-star beachfront hotel near Rose Hall Great House

Beachside getaway

You'll find Rose Hall Great House and Montego Bay Convention Centre within 2 miles (3 km) of this Montego Bay hotel. Three Palms Ocean Course and Half Moon Golf Course are also within half a mile (1 km).

Luxury amenities

This luxury hotel features a private beach, a full-service spa, and 7 restaurants. There's fun for all ages with a free kid's club and volleyball, and free childcare is an added bonus. Enjoy the 2 outdoor pools and free perks like buffet breakfast and valet parking.

Soaking tubs, free WiFi

The 387 individually decorated guestrooms offer free WiFi and iPod docks. Other amenities include furnished balconies or patios, deep soaking bathtubs, and flat-screen TVs with digital channels.

King

Bed Count 1 King Bed Maximum Occupancy 4 Max
$381 per night

Club Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt Ziva Rose Hall – All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Rose Hall – All Inclusive

Everyone (20) Couples (2) Family (3)
5 out of 5
Not sure why but checking in was a mess, but they went out of their way to fix the problem , we had an awesome time with a beautiful suite. Already setting up our next visit.

Posted by on Feb 26, 2019

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5 out of 5
We've visited many all inclusive. This was by far the most stress free all inclusive I've ever been to.

Posted by , from Long Island NY, USA on Feb 10, 2019

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5 out of 5
hotel staff is AMAZING !!!!! without them this hotel would be mediocre !

Posted by on Apr 26, 2018

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Comment from Hotel Management

May 2, 2018 by Julianne

Thanks for staying with us. We truly appreciate your feedback.

4 out of 5

Weekend Escape!

The hotel was very well maintained, the staff were incredibly friendly, and overall was a very nice experience. Will recommend to friends and look forward to returning.

Posted by on Apr 24, 2018

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Comment from Hotel Management

May 2, 2018 by Julianne

Thank you for staying with us. We truly appreciate your feedback.

5 out of 5

Awesome Staff! Awesome Hotel! Great Time!

Hubby and I stayed at the Hyatt’s Ziva hotel in Montego Bay. We were blown away with the friendliness of the staff and the overall comfort of the hotel. Special thanks to the barmaid Patricia who knew what drinks we liked and consistently made sure we were happy. Great Rum Punch! All of the staff was very pleasant from the folks who worked in the buffet to the groundskeeper. Everyone greeted you as you passed by. The rooms were clean and very modern. The housekeeping staff made sure we had extra towels. We had a Junior Suite and it was very comfortable. The food was awesome. We enjoyed the Brazilian Steakhouse. The Jerk Hut was amazingly good! The chicken and pork served was juicy and hot. No overcooked and dry meat. Seasoned and Grilled to perfection. There were games and music around the pools during the day. If you wanted a more quiet environment there was another pool with less noise. As for the evenings, there was a nightly show but for the most part there were quiet places where you could you sit and talk or have drinks. Very peaceful. We’ve stayed in a number of resorts in Montego Bay and Ocho Rios. Hands down this was the best by far. If you are looking for a relaxing time, a number of restaurant choices with quality food, and friendly staff this is the place to be.

Posted by , from Maryland on Jan 19, 2018

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5 out of 5

Excellent experience.

Everything about this hotel was great!! The food was great, rooms were clean, facilities were top quality, and there were an abundance of activities. I would recommend this resort to anyone.

Posted by on Oct 15, 2017

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Comment from Hotel Management

Oct 23, 2017 by Jevan

Dear Guest, Thank you for taking the time out to leave us a review on your recent stay with us at Hyatt Ziva Rose Hall, We are truly happy to know you did had a wonderful time with. We look forward in welcome you back here soon. "with service from the heart'' Jevan Campbell Social Media Executive

5 out of 5

Jamaica 2017

Pros: Everything - all inclusive, very attentive to us, especially our 5 year old
Cons: Perhaps some of the servers could come around more frequently...keep the gym door closed, staff kept coming in and out, so it kept room warm
Location: We stayed on the resort, no need to leave!!!
Excellent service, beautiful pool, beaches...Perhaps some of the servers could come around more frequently...keep the gym door closed, staff kept coming in and out so the gym wasn't as cool as it ought to have been. Also not all of the televisions worked in the gym. The spa was a bit pricey, especially for a simple mani/pedi. Didn't find it fair that the adults only folks could come over to our "family" side, yet we were forbidden from going to the "adults only" side.

Posted by , from Ossining, NY on Apr 4, 2017

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Comment from Hotel Management

Apr 28, 2017 by Hyatt Ziva

Thank you for commenting !

5 out of 5

Amazing place to stay!

Pros: Staff!
From the time we stepped out of the car to go in the hotel to the time we left the staff of Ziva we so awesome! Friendly check in, help with bags then off to a beautiful spacious room! The resort was one of the cleanest I have been to. Very well taken care of! The staff there is one of the best to. The staff actually smiled and acted like they really really liked there jobs. Restaurants were amazing and plenty to choose from. I would def recommend this resort to anyone! Great vacation!

Posted by , from indiana on Jan 23, 2017

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Comment from Hotel Management

Feb 2, 2017 by Hyatt Ziva, Rosehall

We appreciate your comments !

5 out of 5

Montego Bay, Jamaica

Pros: 5 Star
Hyatt Ziva, Rose Hill, was absolutely fantastic, and the entire staff was always very polite and pleasant !

Posted by , from Delaware,OH on Jan 20, 2017

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Comment from Hotel Management

Feb 2, 2017 by Hyatt Ziva, Rosehall

Thank you for your feedback !

5 out of 5

Excellent Family Vacation

Pros: Loved the variety of food and the pool options.
Cons: Should offer an option for dancing in the evenings!
Location: We toured Montego Bay and visited Dunns River Falls
We choose Hyatt Ziva for a extended family vacation including grandparents, parents, aunts, uncles, toddlers and small children. We could not have choose a better resort. The accommodations were comfortable for everyone in a group with activities to engage all ages. (Not an easy task, we are a tough group to satisfy.) KerriAnne and Tafari are amazing and demonstrate the epitome of excellence in customer service. KerriAnne ensured our stay was comfortable and called to check in on us several times and took the time to ensure our anniversary dinner was very special! All unexpected. Tafari is an amazing fitness instructor who will give you a real workout and you won't mind!

Posted by , from Downingtown, PA on Aug 1, 2016

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Comment from Hotel Management

Oct 7, 2016 by Hyatt Ziva, Rosehall

We are excited to know you had an excellent family vacation and seemed to have had a great time with the team !

About the Hyatt Ziva Rose Hall – All Inclusive

Location Rose Hall, Montego Bay, Saint James

All-inclusive Details

All-inclusive room rates at Hyatt Ziva Rose Hall – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Surcharge for bottled wine
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Some rates at Hyatt Ziva Rose Hall – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served, and guests can also enjoy a free manager's reception. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. WiFi is free in public spaces. This Georgian hotel also offers a complimentary children's club, a spa tub, and a fitness center. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Montego Bay hotel.

  • 387 guestrooms or units
  • 5 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Ziva Rose Hall – All Inclusive offers 387 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. These individually decorated accommodations include sofa beds. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast. The hotel hosts a free manager's reception daily.

Choicez - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Di Roza - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Brazil - This steakhouse specializes in Brazilian cuisine and serves breakfast, lunch, and dinner. Open daily.

Fuzion - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Calypzo - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Ziplining nearby

Spa Services

Zen Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Hotel Names

  • Hyatt Ziva
  • Hyatt Ziva All Inclusive
  • Hyatt Ziva Rose Hall
  • Hyatt Ziva Rose Hall All Inclusive Montego Bay
  • Ziva Hyatt
  • Ziva Rose Hall
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You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.