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"The property seemed unkept in certain areas. Our bathroom toilet leaked. The elevators were gross at times! And you could smell the public restrooms a ... " More

By a verified traveler on Fri 24 Sep 2021

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Hotel Description

3.5-star all-inclusive property near Runaway Bay Beach, connected to the convention center

On the beach

Within 2 miles (3 km) of this Runaway Bay property, you'll find Cardiff Hall Beach and Green Grotto Caves. Runaway Bay Beach and Flavours Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 850 guestrooms also offer free WiFi and balconies or patios. Other amenities include sofa beds, sitting areas, and plasma TVs with satellite channels.

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$219* Per night/room Dec 6 - Dec 7

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Junior Suite Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Room, Sea View (Superior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Bahia Principe Grand Jamaica - All Inclusive ratings based on 44 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Bahia Principe Grand Jamaica - All Inclusive

Everyone (18) Couples (5) Family (16)
1 out of 5
This property was filthy! The room was not clean, toilet had black stain running down the side, shower had white soap marks on door and shower wall. Hallway to room was dark at night, didn’t feel safe. Breakfast buffet line was almost one hour wait time with no other option for breakfast. Offered an upgrade at checkin, agreed to pay upgrade fee and walked to other side of property to only be told they had no more rooms! I WIL NEVER STAY HERE AGAIN!!!!

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 3, 2021 by online Reputation Coordinator.

Dear Guest, On behalf of all the management and team members at the Bahia Principe Grand Hotel, we appreciate you taking time to share your comments of your stay with us. We sincerely apologies for the issues during your stay, and we will do our best to reinforce in our overall service areas. May I use this opportunity to thank you again for choosing the Bahia Principe Grand Jamaica, to be your holiday destination in the Caribbean. We hope you come again to enjoy our new services. Kind Regards, Melissa Burrell Online Reputation Coordinator.

3 out of 5
The property seemed unkept in certain areas. Our bathroom toilet leaked. The elevators were gross at times! And you could smell the public restrooms a mile away. Food was very limited at buffet and was not at all like previous years! Disappointing trip this year. Beach was the only rewarding scenery.

Posted by on Sep 24, 2021

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Comment from Hotel Management

Sep 25, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

5 out of 5
It’s great

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 14, 2021 by Online Reputation

Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

2 out of 5
I liked the food, I did not like the long wait to get the food. The staff in the food areas are very nice. I did not like the long walks and many steps to get around the hotel, it was very confusing to get around. The front desk staff needs to be more welcoming.

Posted by , from MIRAMAR on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

1 out of 5

Posted by on Aug 16, 2021

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2 out of 5
Kyle pool bartender very attentive

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 6, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

3 out of 5
Poor front desk service .

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 2, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

2 out of 5
This place needs some fixing up...water stains all over the roof in the hall way, dirty carpets in the hall ways. The rooms were okay and our room cleaner Narda Lee was amazing... but the staff at the buffet were not friendly and the food was below par. Front desk staff was rude and made you feel like you to beg for service and like you were not paying. The A la carte restaurant was good, we did the Knife. Also be warned that depending on how many nights you book, you are limited to reservations allowed at the restaurants.....so much for ALL INCLUSIVENESS....that is discriminatory for those staying shorter times....I will never book this hotel again anywhere...

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 2, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

3 out of 5
No comment

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 27, 2021 by Online Reputation

Dear Guest, Thank you for your review, please accept our sincerest apologies. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards, Online Reputation

1 out of 5
The staff was mostly rude, but pleasant when accepting tips! Apart from our server at the buffet, Ashely, she was sincere and very professional. Food was all lukewarm every meal, and repetitive. The place was dirty. Testing for covid was a joke, nurse performed and only inserted for a nanosecond, not how you test, obviously they do not wish to know if vacationers are exposed. Plus that monopolized 2 of our days as they got all our information wrong Also no coffee available until after 7 am! Trips were canceled 30 minutes before planned departure. No air conditioning in elevators or common areas, miserable to wear masks. 2nd time there, but wont go back!

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by Online Reputation

Dear Guest, Thank you for your comments. Accept our sincerest apologies for the incident during your stay. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

About the Bahia Principe Grand Jamaica - All Inclusive

Location Salt Coppers Villa, Runaway Bay, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (some restrictions)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Windsurfing
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Number à la carte or gourmet meals - 3
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Windsurfing not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • All meals included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. This 3.5-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Jetted tub
  • Pull-out sofa bed
  • In-room dining
  • Plasma television
  • Satellite channels
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Don Pablo - This restaurant serves dinner only. Reservations are required. Open daily.

Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Mikado - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.

The Knife - This steakhouse serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Scuba diving on site

Spa Services

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests should be aware that this property’s private beach has a clothing-optional area.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Grand Bahia Principe Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Jamaica Grand Bahia Principe All Inclusive
  • Grand Bahia Principe Jamaica All Inclusive Runaway Bay
  • Bahia Principe Jamaica Inclus
  • Bahia Principe Grand Jamaica
  • Grand Bahia Principe Jamaica All Inclusive
  • Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.