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Riu Palace Jamaica All Inclusive - Adults Only

4-star property
Mahoe Bay - Ironshore P O, Montego Bay, Saint James 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 25 Travelocity Reviews

"Property was nice clean and well staffed. The food was mediocre at best. Seafood, chicken and pork was good. All the steak was poor quality, even ... " More

By a verified traveler on Sun 22 Dec 2019

Points Of Interest

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Hotel Description

4-star beachfront property near Dead End Beach

Beachfront retreat

Within a 5-minute walk of this Montego Bay property, you'll find Blue Diamond Shopping Centre and Whitter Village. Rose Hall Great House and Half Moon Golf Course are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 3 outdoor pools and perks like free buffet breakfast and free WiFi.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 288 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, living rooms, and flat-screen TVs with satellite channels.

Junior Suite, Jetted Tub, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Suite, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Jetted Tub, Courtyard View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Suite, Jetted Tub, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Jetted Tub, Garden View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Jetted Tub, Oceanfront (B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Jamaica All Inclusive - Adults Only ratings based on 25 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Jamaica All Inclusive - Adults Only

Everyone (19) Couples (3) Family (2) Other (1)
4 out of 5
Property was nice clean and well staffed. The food was mediocre at best. Seafood, chicken and pork was good. All the steak was poor quality, even the $150 private romantic beach dinner, lobster was great, and steak was terrible.

Posted by on Dec 22, 2019

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5 out of 5

Posted by on Dec 8, 2019

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4 out of 5
I really enjoyed the bartenders and waiters/waitresses very nice friendly and pleasant.

Posted by on Aug 23, 2019

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4 out of 5

Posted by on Aug 19, 2019

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5 out of 5
Great location, you are also able to go to the 2 sister properties. The planes flying over are not bothersome at all! We will definitely be going back!

Posted by on Jun 30, 2019

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5 out of 5
The staff was very friendly, the buffet food was good, and the themed restaurants were great! The entertainment staff were great and meshed well with the guest. Nightly entertainment was awesome. We loved our stay and would consider returning. Everything we hoped for.

Posted by on May 9, 2019

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5 out of 5
The RIU Palace is amazing! The staff is very friendly and the food is great. Lots of different restaurants to choose from. The beach is the perfect size and chairs are always available. The water is calm in the mornings and perfect for non-motorized activities (paddle-boarding, kayaking, etc.) once the afternoon hits the wind picks up and makes it a little more difficult. Lots of fun daily activities (foam pool parties, pool olympics, etc.) and the nightly entertainment is perfect! You can also visit the sister resorts which were also nice. Definitely try the jerk chicken that is cooked on the beach! It was my favorite!

Posted by on Mar 5, 2019

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5 out of 5
Hotel was beutiful. Food was amazing. Greatest thing can be summed up in one word. STAFF!!!!!!!!!

Posted by , from West virginia,us on Feb 16, 2019

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4 out of 5
Very nice hotel. Couldn’t have asked for a nicer group of people. Very nice to visit but the food and restaurants left some to be desired. Food just so-so. Restaurants didn’t open until 6:30. Wouldn’t take reservations so you had to get there early and stand in line. Most of them closed at 9:00 and wouldn’t let people in if they would be there after that time. Just wasn’t what we were used to.

Posted by on Oct 15, 2018

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5 out of 5
Great pleasant staff and fantastic food would certainly stay here again

Posted by , from Ny on Oct 12, 2018

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About the Riu Palace Jamaica All Inclusive - Adults Only

Location Mahoe Bay - Ironshore P O, Montego Bay, Saint James

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Palace Jamaica All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Jamaica All Inclusive - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A nightclub, a spa tub, and a sauna are also featured at the eco-friendly Riu Palace Jamaica All Inclusive - Adults Only. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Montego Bay property.

  • 288 guestrooms or units
  • 4 levels
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 178 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Sir Donald Sangster Intl. Airport (MBJ) (5.4 km / 3.4 mi)

Room Amenities

Riu Palace Jamaica All Inclusive - Adults Only offers 288 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Living room
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM. The property hosts a free manager's reception daily.

Montego Bay - This buffet restaurant serves breakfast, lunch, and dinner.

LAcquedotto - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Seaside - This steakhouse serves dinner only. Open daily.

Zen - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Rafting nearby
  • Golfing nearby
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Jamaica All Inclusive - Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

No onsite parking is available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of COVID-19 Health Protocol (Jamaica) and Covid-19 Health Protocol (RIU) guidelines.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Jamaica Palace
  • Jamaica RIU
  • Jamaica RIU Palace
  • Palace Jamaica
  • RIU Jamaica
  • RIU Jamaica All Inclusive
  • RIU Jamaica Palace
  • RIU Palace
  • RIU Palace Jamaica
  • Riu Jamaica Inclusive Adults
  • Riu Palace Jamaica All Inclusive Adults Montego Bay
  • Riu Palace Jamaica All Inclusive Adults
  • Riu Palace Jamaica Adults Montego Bay
  • Riu Palace Jamaica Adults
  • Riu Palace Jamaica All Inclusive Adults Only
  • Riu Jamaica Inclusive Montego
  • Riu Palace Jamaica All Inclusive - Adults Only Montego Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.