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Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Jamaica - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Free daily buffet breakfast
A bathtub with two glasses of champagne, a bottle of champagne, and a view of a beach and palm trees.
4 bars/lounges, 2 swim-up bars, poolside bar
3 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Free WiFi

Explore the area

View in a map
Mahoe Bay - Ironshore P O, Montego Bay, Saint James
  • Place, Blue Diamond Shopping Centre
    ‪1 min walk‬
  • Place, Whitter Village
    ‪3 min walk‬
  • Place, Rose Hall Great House
    ‪11 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite Junior with Garden View

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 441 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (U)

8.8 out of 10
Excellent
(52 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (L)

  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (U)

8.4 out of 10
Very good
(164 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Tropical View, U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (Tropical View, U)

9.0 out of 10
Wonderful
(41 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Tropical View, B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Garden View (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (C)

8.0 out of 10
Very good
(3 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (Tropical View, C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (Tropical View, C)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (C)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | C)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club | C)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Courtyard View (E)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (E)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (E)

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, E)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, E)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, E)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, U)

8.0 out of 10
Very good
(14 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, U)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, U)

7.6 out of 10
Good
(4 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, L)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, L)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, L)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View (B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (Tropical View, B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Jetted Tub, Ocean View (Elite Club | B2C-CA)

1 bedroom, free minibar, in-room safe, blackout drapes

Suite, Jetted Tub, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Junior with Side Sea View

Bathroom | Separate tub and shower, jetted tub, eco-friendly toiletries, hair dryer

Suite Junior with Side Sea View

  • Partial sea view
  • 441 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Room Premium with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Room Premium with Sea View

  • Sea view
  • 441 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Premium with Sea View

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Premium with Sea View

  • Sea view
  • 635 sq ft
  • Sleeps 2
  • Free WiFi

About the neighborhood

Montego Bay

Beachfront retreat .Within a 5-minute walk of this Montego Bay property, you'll find Whitter Village and Blue Diamond Shopping Centre. SuperClubs Ironshore Golf and Country Club and Tropical Bliss are also within 3 miles (5 km).

What's nearby

  • Blue Diamond Shopping Centre - 1 min walk - 0.1 miles
  • Whitter Village - 3 min walk - 0.2 miles
  • Doctor's Cave Beach - 8 min drive - 4.5 miles
  • Rose Hall Great House - 11 min drive - 6.0 miles
  • Sunset Beach Resort Au Natural Beach - 18 min drive - 9.5 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 12 min drive

Restaurants

  • ‪Rose Hall Restaurant - ‬2 min walk
  • ‪KFC - ‬6 min walk
  • ‪Pepe’s Food - ‬2 min walk
  • ‪Dolce Vita - ‬3 min walk
  • ‪Bamboo - ‬3 min walk

About this property

Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5-star beachfront property with 3 outdoor pools
Hotel Riu Palace Jamaica - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a hot tub. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1916 square feet (178 square meters) and includes conference space. A nightclub, a sauna, and spa services are also featured at the luxury Hotel Riu Palace Jamaica - Adults Only - All Inclusive. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Montego Bay property.

  • 288 guestrooms or units
  • 4 levels
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • Meeting rooms
  • 1916 sq ft of conference space
  • 178 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers 288 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jamaica Palace
Jamaica RIU
Jamaica RIU Palace
Palace Jamaica
RIU Jamaica
RIU Jamaica All Inclusive
RIU Jamaica Palace
RIU Palace
RIU Palace Jamaica
Riu Jamaica Inclusive Adults
Riu Palace Jamaica All Inclusive Adults Montego Bay
Riu Palace Jamaica All Inclusive Adults
Riu Palace Jamaica Adults Montego Bay
Riu Palace Jamaica Adults
Riu Palace Jamaica All Inclusive Adults Only
Riu Jamaica Inclusive Montego
Riu Palace Jamaica All Inclusive Adults Only
Riu Palace Jamaica Adults Only All Inclusive

Frequently asked questions

How close is Hotel Riu Palace Jamaica - Adults Only - All Inclusive to the airport?

Hotel Riu Palace Jamaica - Adults Only - All Inclusive is 3.3 mi (12-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Jamaica - Adults Only - All Inclusive.

How close is Hotel Riu Palace Jamaica - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive offer free breakfast?

Hotel Riu Palace Jamaica - Adults Only - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?

Free parking is not available at this property.

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have a pool?

Hotel Riu Palace Jamaica - Adults Only - All Inclusive features 3 outdoor pools.

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy facials, body scrubs, and body wraps.

How close is Hotel Riu Palace Jamaica - Adults Only - All Inclusive to downtown Montego Bay?

Hotel Riu Palace Jamaica - Adults Only - All Inclusive is 3.9 mi away from Montego Bay.

Hotel Riu Palace Jamaica - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1041 out of 1678 reviews
Rating 8 - Good. 365 out of 1678 reviews
Rating 6 - Okay. 152 out of 1678 reviews
Rating 4 - Poor. 58 out of 1678 reviews
Rating 2 - Terrible. 62 out of 1678 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kamar

Stayed 3 nights in Apr 2026

2/10 Terrible

Tahilra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is horrible! Infested with roaches
Stayed 4 nights in Mar 2026

10/10 Excellent

Daniel Johnson,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. Some of the decor is a bit outdated but the grounds are beautiful that is makes it worth it. You will be spending all of your time outside at the all inclusive swim up bar and the beach you won’t be seeing much of the room anyways!
Stayed 4 nights in Mar 2026

10/10 Excellent

Shantele Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean. The staff was great. They constantly wanted to know how our stay was going. Enjoyed being able to go to the other resorts. Will be returning again
Stayed 5 nights in Feb 2026

8/10 Good

Tyrone Richard

Stayed 4 nights in Feb 2026

10/10 Excellent

Jason

Stayed 4 nights in Feb 2026

10/10 Excellent

Sharron

Stayed 4 nights in Jan 2026

8/10 Good

EUDENE

Stayed 5 nights in Jan 2026

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel did not meet expectations. Took us to a dirty room with the offer to upgrade. Old maybe a 3 star. Restaurants closed. Dirty pool
Stayed 4 nights in Jan 2026

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great!
Stayed 3 nights in Jan 2026

10/10 Excellent

Male

Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 6 nights in Jan 2026

8/10 Good

Sheila Lynn

Stayed 4 nights in Jan 2026

8/10 Good

Timothy

Stayed 5 nights in Jan 2026

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was great, I do not think we would stay again, but the staff, amenities, restaurants, service was all expected for a 3-4 star resort. Our favorite restaurant on the palace resort was Krystal, with the seaside steak house coming in a close second. Make sure you book these immediately upon your arrival to the resort. They let us book 3 days in advance and then you book additional if you are staying longer as your stay continues on the RIU app.
Stayed 7 nights in Jan 2026

2/10 Terrible

Kara

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
The guest rooms are extremely outdated with cheap poorly executed finishes that do not reflect a resort experience. More concerning was the conduct of the front desk and management. During housekeeping minor makeup residue was noted on towels and sheets which is normal wear and tear for a beach resort. Nothing was excessive or damaged. Despite this housekeeping never replaced our towels or changed our sheets during our stay. Just left a pile in the room. A day before checkout we received an email stating we owed $520 for towel and sheet damages. That same evening around 7PM security and housekeeping repeatedly knocked on our door and called our hotel phone back to back. When we did not answer because we were napping housekeeping unlocked and entered our room without consent to address the charge noticed we were asleep and left. This was frightening and a serious violation of privacy and safety. We do not mind replacing towels if necessary but $520 is unreasonable. During checkout we were refused the ability to leave the resort and were told the hotel would call the airport to prevent us from leaving Jamaica if we did not pay. After back and forth the charge was reduced to $200 which we paid under pressure. They then attempted to charge $240 contradicting the agreement. Multiple staff members could not explain this policy or why it was not disclosed at check in. This experience felt predatory particularly as two young women traveling together.
Stayed 3 nights in Jan 2026

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
Love my RIU family clean room great food great drinks home away from home
Stayed 4 nights in Jan 2026

8/10 Good

JOEL

Stayed 3 nights in Jan 2026

10/10 Excellent

Tamar

Liked: Cleanliness, amenities, property conditions & facilities
Great place for vacation theme nights dancing diverse and sociable staff I had excellent time.
Stayed 3 nights in Jan 2026

8/10 Good

LaTora

Stayed 5 nights in Jan 2026

10/10 Excellent

Alexa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort
Stayed 4 nights in Oct 2025

2/10 Terrible

Oghogho

Liked: Amenities
I had cockroaches in my room
Stayed 3 nights in Jan 2026

8/10 Good

ZIAD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is excellent, amenities great especially Elite Club amenities. Beach is clean and well stocked with chairs and tables. Only complaint is cockroach found in room. Staff said they are everywhere. A bit unsettling!!!
Stayed 4 nights in Jan 2026

8/10 Good

VIVEK

Traveled with partner
The study table is missing chairs, and the Hair dryer has dust; high dusting is badly needed. The minibar was dirty and the upside-down bottles were dripping alcohol. Overall, not very impressed with the room.
Stayed 3 nights in Jan 2026

6/10 Okay

Anil paul

Stayed 7 nights in Jan 2026