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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5-star property
Rose Hall, St James, Montego Bay, 1-855-201-7819

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4.7 out of 5
Exceptional!
See all 38 Travelocity Reviews

"The food was just ok. The evening dinner options were better, but daytime meals were not that good. The drinks were pretty tasteless and only worked i ... " More

By a verified traveler on Mon 02 Mar 2020

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Hotel Description

4.5-star beachfront property near Rose Hall Great House

Beachside getaway

Within a 15-minute walk of the property, you'll find Three Palms Ocean Course and Half Moon Golf Course. Montego Bay Convention Centre and White Witch of Rose Hall Golf Course are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 7 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Soaking tubs, free WiFi

The 217 individually decorated guestrooms offer free WiFi and 24-hour room service. Plasma TVs come with digital channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.

Junior Suite, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$351* Per night/room Jul 1 - Jul 2

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Resort View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jewel Grande Montego Bay Resort & Spa – All Inclusive ratings based on 38 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jewel Grande Montego Bay Resort & Spa – All Inclusive

Everyone (19) Couples (11) Family (5)
3 out of 5
The food was just ok. The evening dinner options were better, but daytime meals were not that good. The drinks were pretty tasteless and only worked if you got beer or wine. Overall, we were disappointed with the experience. The staff was nice (but often slow).

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Jewel Grande Resort

Hello, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. Thank you for taking the time to share your valued feedback with us. We look forward to earning you back as our guest. Best Regards

5 out of 5
The staff is incredible. They go above and beyond hospitality. They even remember your name the next day! The hotel and setting are beautiful.

Posted by on Feb 21, 2020

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Comment from Hotel Management

Mar 2, 2020 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. Thank you for your commendation on our staff and service. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

4 out of 5
Resort is in excellent conditions with wonderful beachfront location. Resort offers activities including kayaking, sailing etc. what’s lacking is food choices and activities for kids or shows in the evening.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 1, 2020 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for your commendation on our overall resort. We have noted your feedback on our food choices and activities for kids. We will share your comments with our Management team for this to be address. Thank you once again for making it Jewel Grande Montego Bay Resort and Spa. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

4 out of 5
Pools were way to cold...empty all week...no night lfe..no music..no club

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 4, 2019 by Jewel Grande Resort

Hello, Thank you for providing your feedback. We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. Thank you for taking the time to share your valued feedback with us. We look forward to hearing from you and earning you back as our guest. Best Regards

5 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

5 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

5 out of 5
The property is absolutely beautiful. We stayed in an oceanfront room in building C. The view was amazing! The resort is nestled in a cove like area and it is gorgeous. The beach area is much smaller than other resorts we’ve stayed at so if lounging on the beach is your thing, this may not be the place for you. Our room was spacious and clean. We had an issue with our hot water, but the issue was quickly resolved. The staff was very friendly and accommodating. They even made a special dinner of oxtails, cabbage, rice and peas just for me since it was not offered at any of the restaurants. They were delicious. The food overall, was pretty good. The buffet didn’t have as many options as other resorts we’ve stayed at, but we always found at least a couple of items that were outstanding. I’d definitely recommend this resort for anyone visiting Montego Bay.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 14, 2019 by Jewel Grande Resort

Hello Holmesam, On behalf of all of us here at Jewel Grande Montego Bay Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us. Thank you for all your kind comments on your room, beach, staff, food and overall resort. We will share your wonderful review with the entire Jewel Grande team and congratulate them on a job well done. Please know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. Thank you once again for making it Jewel Grande Montego Bay Resort and Spa. We look forward to welcoming you back for another wonderful stay with us! Best Regards

5 out of 5
breathtaking views; good food selection. Steakhouse was wonderful. Wish we would have tried it our first night instead of last. It would have gotten a repeat visit from us. Staff was friendly and courteous.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 2, 2019 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. We are delighted to hear that you found the views breathtaking and the food selection good. Thank you for your commendation on our staffs. We are happy to know that you found them friendly and courteous. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

5 out of 5
I absolutely enjoyed myself at this property. It was clean, beautiful, and the staff was impeccable. The food at all 7 locations was divine. The drinks were on point. The 5 days that I stayed felt like I was living out a dream. Everyone was so helpful. We swam with dolphins, Jamaican bobsled, zip lined, spent an afternoon at Dunn’s river, and night swam in a luminous lagoon. If you’re looking to live like royalty and stress free absolutely stay here and be worry free and just enjoy yourself.

Posted by , from San Francisco on Sep 10, 2019

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Comment from Hotel Management

Sep 13, 2019 by Jewel Grande Resort

Hello MS, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. Thank you for your kind words on our staffs, food, drinks and overall resort. We will certainly share your positive comments with our staffs and congratulate them on a job well done. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

5 out of 5
This property was breathtaking! Rooms were very clean

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 14, 2019 by Jewel Grande Resort

Hello, Thank you for choosing our resort as your choice of stay. Please know we had the best time catering to you. Thank you for the high rating also. We are delighted to know that you found our property breathtaking and our rooms very clean. This is amazing! If you have a moment, I kindly ask you to visit Tripadvisor.com and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. We look forward to welcoming you back to our resort for another Grande stay with us. Regards

About the Jewel Grande Montego Bay Resort & Spa – All Inclusive

Location Rose Hall, St James, Montego Bay,

Renovations + Closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness center, a rooftop terrace, and a garden. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Montego Bay property.

  • 217 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 4295 sq ft of conference space
  • 399 sq m of conference space
  • Built in 2009
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Separate dining area

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Waves - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pierside Restaurant - Overlooking the pool, this restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Cricket's Beach Grill - This poolside restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Fiery Pelican Outdoor Gri - This restaurant specializes in Tex-Mex cuisine and serves lunch only. Open daily.

Le Bouchon - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Rafting nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Grande Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (roundtrip)
  • Airport shuttle fee per child: USD 16.5 (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jewel Grande Montego Bay Resort All Inclusive
  • Jewel Grande Resort All Inclusive
  • Jewel Grande Montego Bay All Inclusive
  • Jewel Grande Montego Bay Resort All Inclusive
  • Jewel Grande Resort All Inclusive
  • Jewel Grande Montego Bay All Inclusive
  • Jewel Grande Montego Bay Resort All Inclusive
  • Jewel Grande Resort All Inclusive
  • Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
  • Jewel Grande Montego Bay All Inclusive
  • Jewel Grande Montego Bay Resort Spa All Inclusive
  • Jewel Grande Montego Inclusive
  • Jewel Grande All Inclusive
  • Jewel Grande Montego Bay Resort Spa All Inclusive
  • Jewel Grande Montego Bay Resort Spa – All Inclusive
  • Jewel Grande Montego Inclusive

You should know

  • Jewel Grande Montego Bay Resort & Spa – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.