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Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
4.5-star beachfront resort near Jamaica Beaches

Choose dates to view prices

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Creator video
Deep soaking tub, rainfall showerhead, designer toiletries, hair dryer
7 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • All inclusive
  • Parking included

Explore the area

View in a map
Rose Hall, St James, Montego Bay
  • Montego Bay Convention Centre
    ‪12 min walk‬
  • Half Moon Golf Course
    ‪14 min walk‬
  • Rose Hall Great House
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront | Living room | Plasma TV

Suite, 2 Bedrooms, Oceanfront

7.8 out of 10
Good
(12 reviews)
  • 1639 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View (Partial, Butler)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

8.4 out of 10
Very good
(13 reviews)
  • 1639 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Partial, Romance)

Suite, 1 Bedroom, Ocean View (Partial, Romance) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Partial, Romance)

8.6 out of 10
Excellent
(29 reviews)
  • 836 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront

9.4 out of 10
Exceptional
(42 reviews)
  • 1029 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront Premium

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, Oceanfront Premium

8.8 out of 10
Excellent
(23 reviews)
  • 806 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront Premium

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Oceanfront Premium

9.2 out of 10
Wonderful
(35 reviews)
  • 806 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Penthouse, 3 Bedrooms (Grande Luxe)

Grand Penthouse, 3 Bedrooms (Grande Luxe) | 1 bedroom, premium bedding, minibar, in-room safe

Grand Penthouse, 3 Bedrooms (Grande Luxe)

  • 3592 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Grand Suite, 1 Bedroom, Oceanfront | 1 bedroom, premium bedding, minibar, in-room safe

Grand Suite, 1 Bedroom, Oceanfront

7.0 out of 10
Good
(2 reviews)
  • 1399 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(34 reviews)
  • 806 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Villa, 3 Bedrooms, Garden View

  • 4391 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms, Resort View

9.8 out of 10
Exceptional
(6 reviews)
  • 1639 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View

Deep soaking tub, rainfall showerhead, designer toiletries, hair dryer

Suite, 1 Bedroom, Resort View

  • 1029 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 3 Bedrooms, Oceanfront

8.0 out of 10
Very good
(1 review)
  • 1979 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

8.8 out of 10
Excellent
(55 reviews)
  • 806 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Villa, 3 Bedrooms, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Villa, 3 Bedrooms, Oceanfront

  • 4391 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Penthouse, 3 Bedrooms

Penthouse, 3 Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Penthouse, 3 Bedrooms

  • 2583 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Montego Bay

Beachside getaway.Within a 15-minute walk of the resort, you'll find Three Palms Ocean Course and The Shoppes at Rose Hall. Half Moon Golf Course and Montego Bay Convention Centre are also within 2 miles (3 km).
View more Resorts in Montego BayOpens in a new window

What's nearby

  • Montego Bay Convention Centre - 12 min walk - 0.7 miles
  • Half Moon Golf Course - 14 min walk - 0.8 miles
  • Cinnamon Hill Golf Course - 2 min drive - 1.4 miles
  • White Witch of Rose Hall Golf Course - 3 min drive - 1.4 miles
  • Rose Hall Great House - 3 min drive - 1.4 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 18 min drive

Restaurants

  • ‪Choicez - ‬6 min walk
  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬10 min walk
  • ‪Barefoot Bar - ‬6 min drive
  • ‪The Jerk Hut - ‬5 min drive

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5-star beachfront resort near Jamaica Beaches
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness center, and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

  • 217 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 4295 sq ft of conference space
  • 399 sq m of conference space
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Plasma TV with digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (roundtrip)
  • Airport shuttle fee per child: USD 16.5 (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

How close is Jewel Grande Montego Bay Resort & Spa – All Inclusive to the airport?

Jewel Grande Montego Bay Resort & Spa – All Inclusive is 6.9 mi (18-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

As of Aug 26, 2025, prices found for a 1-night stay for 2 adults at Jewel Grande Montego Bay Resort & Spa – All Inclusive on Sep 7, 2025 start from $356.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have an airport shuttle?

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers an airport shuttle 24 hours a day, for a charge of USD 33 per person, roundtrip.

How close is Jewel Grande Montego Bay Resort & Spa – All Inclusive to the beach?

This resort is on a private beach. Don't forget your sunscreen!

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive offer free breakfast?

Jewel Grande Montego Bay Resort & Spa – All Inclusive does not offer free breakfast.

Is there a casino at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, there is no casino at this resort.

What time is check-in at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

This resort offers free self parking.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a pool?

Jewel Grande Montego Bay Resort & Spa – All Inclusive features 2 outdoor pools.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a restaurant?

There are 7 onsite restaurants, offering options like international cuisine, pool views, and a poolside location.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a spa?

This resort has a spa, which features massages, body scrubs, and detox wraps.

How close is Jewel Grande Montego Bay Resort & Spa – All Inclusive to downtown Montego Bay?

Jewel Grande Montego Bay Resort & Spa – All Inclusive is 7.1 mi away from Montego Bay.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 816 out of 1365 reviews
Rating 8 - Good. 287 out of 1365 reviews
Rating 6 - Okay. 150 out of 1365 reviews
Rating 4 - Poor. 60 out of 1365 reviews
Rating 2 - Terrible. 52 out of 1365 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Liked: Cleanliness, amenities
Nice resort, friendly staff and great memories
Stayed 5 nights in Jul 2025

4/10 Poor

Milia, WYLIE

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The property is gorgeous but the staff at the restaurants was rude and cleaning (sweeping) while people are eating is nasty. They charge 10.00 every time for room service, didn’t clean the room 2 days and the resort has no elevator for guess that go to the ground level where the pools and beach is located. Dining limited greenery so your eating mostly meat and a couple time cabbage.
Stayed 6 nights in Jul 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Arayna

Stayed 4 nights in Jun 2025

10/10 Excellent

Arayna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The food was delicious, the staff was always very attentive, and a lot to do.
Stayed 4 nights in Jun 2025

10/10 Excellent

Percy Raymond

Stayed 4 nights in Jun 2025

10/10 Excellent

Leonard

Traveled with partner
Liked: Amenities
Didnt much care for the food have had way better in other resorts but all in all a beautiful resort and fantastic people working there.
Stayed 6 nights in May 2025

2/10 Terrible

Debbie

Disliked: Cleanliness, amenities
Very dissatisfied with my stay.
Stayed 6 nights in May 2025

10/10 Excellent

Brian, Brookfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time. Came the week of Memorial day and we were the last week it seems like of "off-season" and at times felt like we had the resort to ourselves. Staff was amazing and very accommodating. I'd reccommend anyone going to visit Jamaica stay at this great resort.
Stayed 4 nights in May 2025

10/10 Excellent

Bulbul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about the property except some entertainment activities did not happen although they were listed in their website.
Stayed 4 nights in May 2025

10/10 Excellent

Girma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel .
Stayed 5 nights in May 2025

10/10 Excellent

Tori

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

vinod

Traveled with family and small children
Resturant food quality was not satisfactory
Stayed 2 nights in May 2025

10/10 Excellent

Carmeeka

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff, accommodations, food, grounds, top tier! My son enjoyed himself most! What a great vacation.
Stayed 5 nights in May 2025

8/10 Good

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 2 bedroom suite. Which was very nice. The only drawback we had was the cabinets in the kitchen could stand a makeover.
Stayed 4 nights in May 2025

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place! Resort is amazing and the staff is great. Special shoutout to Naeem at the front desk and all the wait and bar staff. Can't wait to come back
Stayed 5 nights in May 2025

10/10 Excellent

Nhat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good food clean room and service was great thanks you for a wonderful vacation stay
Stayed 4 nights in May 2025

10/10 Excellent

Channel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was incredible! The view, the food, the amenities, everything was amazing!!!
Stayed 4 nights in May 2025

10/10 Excellent

Ronald Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, every meal, every drink, every interaction we had was top notch. This experience was better than expectations and very appreciated.
Stayed 7 nights in May 2025

6/10 Okay

Rachael

Traveled with family
Some of the rooms at this property are individually rented out by owners (similar to Airbnb) and are not owned or fully managed by Jewel Grande which means some of the maintenance required isn’t being done at this resort. Pros: • The suite we stayed in was similar to a condo, 2 bedrooms, 3 full bathrooms, ocean views, and an in-unit washer and dryer. • Two butlers were assigned to assist us throughout our stay. While they were friendly, their role was unclear beyond keeping track of our whereabouts at the resort. Cons: • The room had a damp, slightly moldy smell and poor humidity control. The balcony doors were not well sealed, allowing outside humidity to overwhelm the underperforming A/C. • Evening entertainment ran late into the night, which was not ideal for families with young children. • Although marketed as family friendly, the resort environment was not: strong smells of marijuana at the beach, pools, and even from our balcony. • A full week and the food wasn’t good. The 24 hour room service took 45 minutes and the menu was also awful. • A major disappointment was the tipping culture. We enjoy the service but as a Jamaican, I advise against excessive tipping. One of our butlers tried to charge $100 USD to arrange a driver to take us just two miles to a grocery store because the resort didn’t want to give the laundry detergent supposedly being included with our stay. We stayed 6 days as a family of 4. Save the money and enjoy a weekend at the river!
Stayed 7 nights in May 2025

10/10 Excellent

Adams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Suzett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Everyone was a delight.
Stayed 8 nights in May 2025

10/10 Excellent

Rebecca

Stayed 5 nights in May 2025

10/10 Excellent

Daisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything property was clean staff was awesome as well
Stayed 4 nights in May 2025