16.0% Based on 2370 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Hotel Description

5-star beachfront resort near Turtle Beach

Beachside getaway

With a stay at this well-placed resort, you'll be half a mile (1 km) from Turtle Beach and within 3 miles (5 km) of Dunn's River Falls. Ocho Rios Craft Park and Ocho Rios Clock Tower are also within half a mile (1 km).

All-inclusive

This smoke-free resort features a full-service spa, a nightclub, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.

Free WiFi, iPod docks

The 705 individually furnished guestrooms offer free WiFi and iPod docks. Other amenities include free minibar items, 24-hour room service, and LED TVs with satellite channels.

Deluxe Resort View with Up to 2500USD Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$561 per night

Family Room, 2 Bedrooms Up to 2500 USD Resort Credit

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Deluxe Ocean View with balcony Up to 2500 USD Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Executive Level (Concierge) Up to 2500 USD Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Ocean View Up to 2500 USD Resort Credit

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Presidential Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

16.0% of guests recommend out of 2370 reviews

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About the Moon Palace Jamaica - All Inclusive

Location Main Street, Ocho Rios, Saint Ann

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs

Other inclusions

  • Roundtrip airport transfers

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers included (roundtrip)
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included

Property Features

Moon Palace Jamaica - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Self parking and valet parking are free. This 5-star Ocho Rios resort is smoke free.

  • 705 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 6 conference rooms
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (98.6 km / 61.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace Jamaica - All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Ocho Rios resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Buccaneers Reef - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only.

Boulangerie - Onsite coffee shop. Open 24 hours.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Beach volleyball on site
  • Kayaking nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Awe Spa has 23 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 23
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

There is no front desk at this property. There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Contact the property in advance to get details.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

This property does not have a front desk. This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
  • Moon Palace Jamaica Grande All Inclusive
  • Moon Palace Jamaica Grande Ocho Rios
  • Moon Palace Jamaica Grande
  • Moon Palace Jamaica All Inclusive Ocho Rios
  • Moon Palace Jamaica All Inclusive
  • Moon Palace Jamaica Ocho Rios
  • Moon Palace Jamaica

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Promotions

Complimentary Roundtrip Airport Transfer

Book a stay in any room or rate category and receive complimentary roundtrip airport transportation from Montego Bay Sangster International Airport.

Full details provided by hotel. Guests must contact the hotel directly via email with their flight details at least 2 weeks prior to arrival to arrange pick up; contact information is provided on the booking confirmation email. Transfers are provided on a shared basis. Offer is not valid for upgrades. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions, fees, and blackout dates may apply.

Resort Credit Offer


Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.


Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Added Benefits


Book a stay in a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type and receive accommodations with a french-style balcony; access to the private beach lounge chair area with waiter service; 1 exclusive beach bag per room, per stay; aromatherapy menu; 2 25-minute massages at the beach, spa, or treatment rooms (location may vary); direct dial telephone with exclusive concierge phone service; 24-hour room service from select restaurant to create a special menu; in-room liquor dispenser containing premium, upgraded brands of liquor such as Bombay Sapphire gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change); and in-room Lavazza coffeemaker.


Must book a "Room, Executive Level (Concierge) Up to 2500 USD Resort Credit" room type to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.