Moon Palace Jamaica – All Inclusive

5.0 star property
5-star beachfront property near Jamaica Beaches

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers, lifeguards on site
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun loungers, beach umbrellas
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Craft Market
    ‪4 min walk‬
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)
  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

  • 1049 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Ocho Rios

On the beach.Within a 10-minute walk of the property, you'll find Jamaica Beaches and Turtle Beach. Ocho Rios Craft Market and Ocho Rios Clock Tower are also within half a mile (1 km).

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.3 miles
  • Ocho Rios Clock Tower - 4 min walk - 0.3 miles
  • Turtle Beach - 7 min walk - 0.4 miles
  • Turtle River Park - 8 min walk - 0.5 miles
  • Mahogany Beach - 1 min drive - 0.6 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Mongoose Jamaica - ‬1 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk

About this property

Moon Palace Jamaica – All Inclusive

5-star beachfront property near Jamaica Beaches
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch smart TV
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

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Frequently asked questions

How close is Moon Palace Jamaica – All Inclusive to the airport?

Moon Palace Jamaica – All Inclusive is 10.2 mi (23-min drive) away from the Ocho Rios (OCJ-Ian Fleming Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on Dec 2, 2025 start from $312.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace Jamaica – All Inclusive have an airport shuttle?

Moon Palace Jamaica – All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of JMD 10000 per person, roundtrip.

How close is Moon Palace Jamaica – All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Moon Palace Jamaica – All Inclusive offer free breakfast?

Moon Palace Jamaica – All Inclusive does not offer free breakfast.

Is there a casino at Moon Palace Jamaica – All Inclusive?

No, there is no casino at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Moon Palace Jamaica – All Inclusive?

This property offers free self parking and valet parking.

Does Moon Palace Jamaica – All Inclusive have a pool?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools and a children's pool.

Does Moon Palace Jamaica – All Inclusive have a restaurant?

Moon Palace Jamaica – All Inclusive is home to Buccaneers Reef, which features international cuisine and ocean views.

Does Moon Palace Jamaica – All Inclusive have a spa?

Pamper yourself with a day at AWE Spa, where you can enjoy body scrubs, facials, and body wraps.

How close is Moon Palace Jamaica – All Inclusive to downtown Ocho Rios?

Moon Palace Jamaica – All Inclusive is 0.2 mi away from Ocho Rios.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 954 out of 1858 reviews
Rating 8 - Good. 405 out of 1858 reviews
Rating 6 - Okay. 263 out of 1858 reviews
Rating 4 - Poor. 106 out of 1858 reviews
Rating 2 - Terrible. 130 out of 1858 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, check in too long
Stayed 1 night in Sep 2025

8/10 Good

Joet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 2 nights in Aug 2025

2/10 Terrible

Olatunde

Disliked: Cleanliness, staff & service
Very disappointing stay . The room service was non existent . It was taking an average of 1 hour 45 minutes , with constant chasing up and what ends up being delivered would be the lowest quality of food , inedible . Every complaint about the slow room service was met by - the hotel is very full. Like this is a strange thing or any of the customers business ? The Italian restaurant Gondola always claimed to be fully reserved and was never at half capacity all the time we were there The one thing we were all looking forward to eating , oxtail and curried goat was not on the menu till our last day ! Most of the staff were pleasant and smiley Not sure if this is meant to be a 5 star resort . More like a 3 star resort with a 3 star experience I made sure I complained to the relevant people , they kept promising they would make the rest of my stay amazing and that’s where that promise ended , in their mouths They had the audacity to try and ask for good reviews and even sell discounted holidays in their other resorts The others may look fabulous but if they have the same attitude to customer service what’s the point ! Rooms were barely cleaned properly . Just a quick run through . Customer services , the PR department were experts at listening with a look of sympathy , apologising and promising to fix issues but do absolutely nothing
Stayed 7 nights in Aug 2025

6/10 Okay

Evadney

Traveled with family
Liked: Cleanliness, amenities
Beautiful hotel in the heart of town. However, the food line was ridiculous LONG!!! Not too many food court and NOT a lot of food to choose from!
Stayed 7 nights in Aug 2025

10/10 Excellent

Rayon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very luxurious property. The food and entertainment are excellent. We had a wonderful time.
Stayed 3 nights in Aug 2025

6/10 Okay

Natasha, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
◦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting ◦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay ◦ General beach area one umbrella for every 20 lounge chairs ◦ Staff was a hit or miss ◦ Room service took more then 50minutes so we cancelled ◦ Game room isn’t that big for the amount of kids that are there ◦ Not enough entertainment shows one per night. The entertainment airing area was very small for the amount of people there ◦ Pools closed at 5pm when there is a sign says swim at your own risk without a lifeguard and they put chemicals in the pools at 6pm ◦ You can only make dinner reservations two days prior ◦ A lot of locals visiting on day passes ◦ A tremendous amount of kids and teens running around without adult supervision at night ◦ Game room closed at 11pm ◦ Resort credit is a scam. We were only allowed to use the resort credits on specific items in the gift shop. Mainly items that you would not want ◦ We only saw beef patties twice during our 8 day stay and they were mini ◦ Not enough staff in the Ice cream/coffee/pastry shop so lines were always long Positives ◦ A few pools to choose from which was nice but the main adults pools sometimes included kids ◦ The Flo rider ◦ The dolphin experience was great and it’s a plus t
Stayed 7 nights in Aug 2025

8/10 Good

Antonette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok property. 👍
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephanie Roya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything. From the first time i walked in i was treated like royalty. I got the most amazing upgrade and it was awesome. The staff are top tier no complaints at all. Shout out to all the staff from the ent dept, the bar crew, cleaning crew , front office crew every single dept needs a shout out. Exclusive shout out to the guys at the flow rider, A wonderful young man that helped me to get pool chairs and umbrella who called himself Jabari (not sure if that’s right) l, Ob, and so many more thank you also to the beautiful young lady at the front desk that checked me in. I will be returning for a longer stay
Stayed 1 night in Aug 2025

8/10 Good

Donejra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not the best.
Stayed 4 nights in Aug 2025

6/10 Okay

Joe Louis, Providence

Traveled with family
Liked: Property conditions & facilities
Looks nice. The good is ok. Momo is the best place to eat. The best food is outside the resort but to travel to those places costs a lot of US dollars.
Stayed 6 nights in Aug 2025

10/10 Excellent

Gianni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, but don’t get me started on the customer service. The staff are outstanding! They go above and beyond to ensure you enjoy your stay as much as possible
Stayed 2 nights in Aug 2025

2/10 Terrible

arumugathasan

Stayed 5 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Megs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

6/10 Okay

Monique

Stayed 2 nights in Aug 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Felesha

Stayed 2 nights in Aug 2025

10/10 Excellent

Nordia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I found not to like … the nearby community just need a face lift to compliment this already awesome hotel… that community upon your entry to the hotel close to the parking area don’t do nothing for the hotel, if you don’t enter the hotel you wouldn’t know how beautiful it is … there’s just this difference when you step in … if I’m looking a hotel and don’t how the inside looks just seeing the community next door would turn me off … if you know what in saying .. but this hotel is one of a kind in Jamaica 🇯🇲 I recommend
Balcony
Balcony
Balcony
In room
Stayed 1 night in Jul 2025

6/10 Okay

Jasmine

Disliked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

Brittania

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Aliyyah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were mostly unfriendly . You had to wait long for services or food. I arrived after check in time and my room was not ready. Had to line up ina long line to check if it was cause no one came to find me. I kept having some issue with my reservation to the point where I was told it's my checkout day 2 days before my check out time.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zudia

Stayed 4 nights in Aug 2025

10/10 Excellent

Krisstof

High quality
Stayed 4 nights in Jul 2025

2/10 Terrible

Richard, Greenville

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
My room was dirty when we checked in, it also took us three hours to check in. The walls were cracked, there were water stains on the ceilings, cracks in the foundation, they constantly push sales on you, and when you rejected them, they would get upset.
Stayed 6 nights in Aug 2025

8/10 Good

Knolerhia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a good experience at this resort. However, the food was a hit and miss. Customers come to Jamaica for their cuisines. The chef need to improve the jamaican cuisine, give more variety e.g oxtail, jerk pork etc. Also, very limited children food options.
Stayed 3 nights in Jul 2025