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"The room service one day was not good " More

By a verified traveler on Fri 13 Aug 2021

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Within 3 miles (5 km) of this Ocho Rios property, you'll find Dunn's River Craft Park and Dunn's River Falls. Also, Dolphin Cove is within 3 miles (5 km) and Our Lady of Perpetual Help Roman Catholic Church is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a children's pool and a waterslide, along with scuba diving.

Free WiFi, balconies

The 901 guestrooms boast modern comforts like TVs with satellite channels, along with free WiFi. Free minibar items, balconies, and free bottled water are also available.

Double Room, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$252* Per night/room Oct 31 - Nov 1

Junior Suite, Garden View (E)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room (E)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms (L)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Double Room, Partial Ocean View (L)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

RIU Ocho Rios All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for RIU Ocho Rios All Inclusive

Everyone (10) Couples (6) Family (10)
5 out of 5
Great staff

Posted by on Sep 8, 2021

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4 out of 5
The room service one day was not good

Posted by on Aug 13, 2021

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4 out of 5
The property was very clean and maintained.

Posted by on Aug 12, 2021

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1 out of 5
Design/Structure of buildings are excellent.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 6, 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time to review your stay with us. We are glad about your comment. However, we realized that you have rated us only with 1 out of 5 so we do not know what went wrong. We regret any possible inconvenience, and would like to learn more about the different instances where we failed. Please feel free to reach out to your Travelocity with any concerns so we can do a proper follow up. We hope to welcome you back to our property. Kind regards Hotel Riu Ocho Rios Online Reputation Manager

4 out of 5
Red stripe light very good

Posted by on Jul 22, 2021

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1 out of 5
nothing

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 7, 2021 by Online Reputation Manager

Dear guest, Thank you for your review. Although we are glad you chose us, we are sorry to know your experience at our hotel was not what you were looking for. We would have liked to have been informed about your inconveniences in order to provide you with any assistance you may needed. We sincerely hope to have another opportunity to host you soon and improve your impressions. Cordially, Hotel Riu Ocho Rios Online Reputation Manager

1 out of 5
The check was terrible it took three hour after arriving to be checked into my hotel room which was ocean view it wasn’t even pool view It was more garden view. I went to customer service to complain about my room and was told all the ocean view were gone. I also request not to have my room clean until after my departure because so the pandemic I didn’t want anyone cleaning my room , they said ok we will give a don’t not disturb sign but that never happened they came to clean my room everyday. Also there was iron to iron your clothes. The elevator was broke and you had to walk up and down the stairs. But if you get looked out the room or needed anything you would have to go to the first office assistance no room service. Going to another country you just want to relax and have no worries. But at 3am I get a knock on my door saying they were their to fix the plumbing in my room which I never called and it was a good thing my cousin was staying with me because I couldn’t complain because they didn’t come to you you had to go to them. I will never stay there again

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 29, 2021 by Online Reputation Manager

Dear Guest, Thank you for your stay at our hotel and your comments. We are very sorry to hear about the issues you encountered during your stay with us and disappointed if one of our guests leaves with less than first rate experience. On behalf of our entire team, please allow us to express our sincerest apologies. Please know, the service that you described is not typical for us. Here at Hotel Riu Ocho Rios, we continuously strive to meet your needs and expectations. Therefore, please rest assured that we take every complaint very seriously. We shall discuss this with our entire team in order to take the appropriate measures where necessary and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us another opportunity to better serve you in the future. Kind regards Hotel Riu Ocho Rios Online Reputation Manager

1 out of 5

Posted by on Jun 18, 2021

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2 out of 5
The parking area was too far away from the entrance. The staff wasn’t very friendly and accommodating, they need extensive training in how to be hospitable. The food wasn’t up to par. I loved the decor and the grounds were very pristinely kept......I loved the view from my room I was in room 2527. I also loved the Jerk Chicken by the pool area

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 2, 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark. Please accept our sincere apologies for the inconvenience that has been caused, and how we handled this situation. We are very sorry that you had a negative experience with us as this is not our standard. Our guests are our number one priority and we try our best to help as much as we can, especially in situations like this. We will be sure to work with our team to avoid inconveniences like this in the future. It is our hope to have another opportunity to serve you in the future and show you what a true RIU experience looks like. Please receive our warmest regards, Hotel Riu Ocho Rios Online Reputation Manager

4 out of 5
The property was clean and well kept. The beach was very nice. The palm trees on the beach were very nice for shade when needed. All the restaurants were open on the weekends but closed periodically during the week. The same thing was true for the pools and the beach. I felt they should have opened all of the pools and bars. It was a long trek from the beach and one pool gets crowded.

Posted by on May 30, 2021

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About the RIU Ocho Rios All Inclusive

Location Mammee Bay, Ocho Rios, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Gratuities included
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Ocho Rios All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At RIU Ocho Rios All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a children's pool, and a health club. Self parking is free. A complete renovation of RIU Ocho Rios All Inclusive was completed in September 2019. Smoking is allowed in designated areas at this 4-star Ocho Rios property.

  • 901 guestrooms or units
  • 6 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Ocho Rios All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Satellite television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

St. Ann - Onsite family restaurant.

Kulinarium - This restaurant serves dinner only. Open daily.

Piacenza - This restaurant specializes in Italian cuisine. Open daily.

Mandalay - This restaurant specializes in Asian cuisine. Open daily.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a complimentary water park, a health club, and a spa tub.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Mountain biking nearby
  • Beach volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Renova Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Ocho Rios All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive RIU Ocho Rios
  • Ocho Rios All Inclusive
  • Ocho Rios RIU
  • Ocho Rios RIU All Inclusive
  • RIU Ocho Rios
  • RIU Ocho Rios All Inclusive
  • Club Hotel Riu Ocho Rios
  • ClubHotel Riu Ocho Rios Jamaica
  • Rio Ocho Rios
  • Riu Hotel Ocho Rios
  • Riu Ocho Rios Jamaica
  • Riu Ochos Rios
  • Rui Ocho Rios
  • RIU Ocho Rios All Inclusive All-inclusive property
  • RIU Ocho s Inclusive inclusiv
  • RIU Ocho Rios All Inclusive Ocho Rios
  • RIU Ocho Rios All Inclusive All-inclusive property
  • RIU Ocho Rios All Inclusive All-inclusive property Ocho Rios

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.