See all properties

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

4.0 star property
4-star beachfront property near Jamaica Beaches

Choose dates to view prices

Photo gallery for Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Relax on the pristine beach with rows of sun loungers and thatched umbrellas, overlooking the calm turquoise sea.
Relax by the pool surrounded by palm trees and lounge chairs.
Relax on the balcony with a view of the resort's pool and ocean.
Enjoy meals with friends and family at the large dining table, taking in the ocean views from the spacious living area.
Enjoy ceremonies and events in a serene beachfront setting with a gazebo and rows of chairs.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Breakfast included
  • Gym

Explore the area

Map
Cooper Penn, Falmouth, Trelawney
  • Blue Waters Beach Club
    ‪13 min walk‬
  • Burwood Beach
    ‪14 min walk‬
  • Luminous Lagoon
    ‪2 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Luxury Ocean view Room

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Ocean view Room

  • 391.4 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

8.0 out of 10
Very good
(4 reviews)
  • 818.4 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

  • 818.4 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club | 1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 1458.9 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

  • 1458.9 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite swim out Diamond Club

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Junior Suite swim out Diamond Club

  • 640.5 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club | 1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Junior Suite Ocean Corner View Diamond Club

  • 747 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Ocean view Room Diamond Club

1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Ocean view Room Diamond Club

7.6 out of 10
Good
(9 reviews)
  • 391.4 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Junior Suite Ocean view Diamond Club

View from room

Luxury Junior Suite Ocean view Diamond Club

  • 640.5 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room

Luxury Room | 1 bedroom, premium bedding, pillowtop beds, free minibar

Luxury Room

  • 320.2 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Junior Suite Ocean view

View from room

Luxury Junior Suite Ocean view

10.0 out of 10
Exceptional
(1 review)
  • 747.2 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club | 1 bedroom, premium bedding, pillowtop beds, free minibar

Chairman Beach Walkout Swim Out Suite Diamond Club

  • 1209.8 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club | View from room

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

  • 747.2 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Falmouth

Beachside getaway.You'll find Jamaica Beaches and Burwood Beach within a 15-minute walk of this Falmouth property. Blue Waters Beach Club and Luminous Lagoon are also within 2 miles (3 km).

What's nearby

  • Blue Waters Beach Club - 13 min walk - 0.7 miles
  • Burwood Beach - 14 min walk - 0.8 miles
  • Luminous Lagoon - 2 min drive - 1.4 miles
  • Silver Sands Public Beach - 13 min drive - 7.7 miles
  • Rose Hall Great House - 29 min drive - 18.2 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 41 min drive

Restaurants

  • ‪Captain's Market - ‬9 min drive
  • ‪Steakhouse - ‬9 min drive
  • ‪Kfc - ‬7 min drive
  • ‪Royalton Sands Beach Bar - ‬7 min walk
  • ‪Martini Bar - ‬7 min drive

About this property

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

4-star beachfront property near Jamaica Beaches
Some rates at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 11 bars/lounges. WiFi and wired Internet are free in public spaces. This eco-certified property also offers a water park, outdoor tennis courts, and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers 352 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments, and manicures and pedicures.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Relax by the pool surrounded by palm trees and lounge areas, with the ocean visible in the background.

Ocean Eden Bay - Adults Only - All inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, 3,441 reviews
$467 nightly
The price is $467
Jul 23 - Jul 24
Total includes taxes and fees
Ocean Eden Bay - Adults Only - All inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • TV in common areas
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (90 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive

Frequently asked questions

How close is Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only to the airport?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is 22.6 mi (41-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

As of Jul 22, 2025, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only on Jul 23, 2025 start from $369.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have an airport shuttle?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers an airport shuttle.

How close is Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offer free breakfast?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only offers free full breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

No, there is no casino at this property.

What time is check-in at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

Is there free parking at Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only?

This property offers free self parking and valet parking.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only features 3 outdoor pools.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a restaurant?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is home to Dorado – Seafood Grill, which features seafood.

Does Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy massages, body treatments, and facials.

How close is Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only to downtown Falmouth?

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is 3.2 mi away from Falmouth.

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 494 reviews
Rating 8 - Good. 97 out of 494 reviews
Rating 6 - Okay. 81 out of 494 reviews
Rating 4 - Poor. 47 out of 494 reviews
Rating 2 - Terrible. 55 out of 494 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Carmette

The property is so beautiful it’s like a storybook photo.
Stayed 4 nights in Apr 2025

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 7 nights in Apr 2025

2/10 Terrible

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property needs to work on customer service and satisfaction. You are not welcomed with a simple greeting. Also, the food was not fresh. Some items it was noticeable they were processed frozen items. The restaurant serve cold food on numerous occasions. You have to ask for napkins. The napkins are not present when seated. There are a lot of workers standing around and not being attentive to guest.
Stayed 4 nights in Apr 2025

8/10 Good

Ayaris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were group of 13 people celebrating my husband's birthday, we had the best time, hotel was very clean, staff for the most part was very friendly, food was good, drinks not so much. I do have to say that for this hotel to be adults only, mosth of the fun activities were at the hotel next door, bar stayed open later on that side though, but overall thank you to the great staff and the hotel for making our stay a time to remember, specially Jayvon who helped me with the planning months before. The staff at the PDR at Hunter restaurant, our waiter who i didn't get the name, but was great on 4/12/25. I feel bad we didn't get the name of the waiters and staff, but Thank you Royalton Hideaway for a great time, we appreciate you!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Ewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

scott john

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Awilda

Traveled with group
Disliked: Cleanliness, staff & service, amenities
i dint like the hotel at all
Stayed 4 nights in Apr 2025

10/10 Excellent

Lily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about this property! I came for a birthday trip with my friend and had the most unforgettable experience. Every member of staff was extremely friendly and eager to do what they could to ensure an incredible stay. The entirety of the Vibes Team went above and beyond for their job of maintaining a great vibe and really helped make the entire vacation seem like one big fun get together. The drinks are amazing and can only be beat by the wonderful team of bartenders at all of their bars, including the bars of their partner resort, Royalton Blue Waters. The property is kept very well maintained and I was blown away by their team dedicated to collecting the seaweed that had washed ashore to ensure a picture-perfect sandy beach. The excursions we booked were unforgettable experiences like no other, and our off-days by the pool and beach were just as fun and relaxing. There are countless food options available and all of them are delicious. Every single person I met at Hideaway was a true embodiment of Jamaica’s spirit of kindness, excellence, and irie. “Jamaica no problem” couldn’t be more accurate—it has been the best traveling experience of my life, filled with fun, adventure, tranquility, and I cannot wait to book and visit again.
Stayed 7 nights in Apr 2025

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities
overall the experience was good, I would definity stay here again
Stayed 2 nights in Apr 2025

6/10 Okay

Mark Charles

The entire staff was great BUT the drinks were so watered down you only tasted mixers. The he restaurants they advertised you could not get reservations for. I wouldn’t recommend the resort to anyone. You pay for all inclusive and you don’t get that
Stayed 4 nights in Mar 2025

10/10 Excellent

Siboney, Apopka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place, i would recommend this place any time
Stayed 1 night in Apr 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Michael

Liked: Staff & service
Stayed 5 nights in Feb 2025

4/10 Poor

April

Disliked: Staff & service
Small rooms, not so clean, very slow slow service, not enough meal options or portions, not enough alcohol options, etc
Stayed 4 nights in Mar 2025

4/10 Poor

SHERRIE

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed at many different Royalton resorts around the world but this one is by far the worst. Housekeeping on multiple occasions attempted to enter our room even with the do not disturb flag on the door. When confronted, had no excuse for ignoring the sign just repeatedly saying do you want your room cleaned. 9pm staff walked into room claiming trying to restock beverages even with the do not disturb sign on door. We felt like they were attempting to enter to have access to our things. The restaurants were always out of menu items. Non of the bars could make a decent espresso martini. The quality of drinks were very poor. Room service took 2 hours one evening. There were roaches in the buffet restaurant. The bathroom in our room smelled like sewage. Shower ran cold after one minute. Kids and small children in many areas of the adults only side. This place lacks the quality of service that the Royalton brand represents at its other properties. We will not be returning.
Stayed 7 nights in Mar 2025

2/10 Terrible

Angela R

Traveled with group
Disliked: Staff & service, property conditions & facilities
The property location and ocean view was great however, service was not good, many broken pool chairs, ran out of towels, beer and other food
Stayed 7 nights in Mar 2025

10/10 Excellent

Carla

Liked: Amenities, property conditions & facilities
The server in Dorado Ms Anna???? Was amazing I love her
Stayed 2 nights in Mar 2025

8/10 Good

Fiona, Whitby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the services
Stayed 2 nights in Mar 2025

10/10 Excellent

Bethzalie De la Cruz De la

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience
Stayed 5 nights in Mar 2025

10/10 Excellent

Tammy, Cornville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, especially the vibe team Dane and Tyron made our stay very fun
Stayed 7 nights in Mar 2025

8/10 Good

Lauri

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I am not one who usually complains. However, this resort is the worst I have been to. I've been to 15 different resorts. If you have food allergies, be cautious. I messaged the resort one week before arriving to see if they had a team to help manage my food allergies. They said, "Yes" and requested my email address. I sent email address twice. No response. After I checked in I received a message to talk Customer Service desk team. What a joke! They told me to talk to each chef. Upon arrival, the hostess asked about allergies at most restaurants. I told them every time. Told the server, too. Tried talking to chef at restaurants. Leroy, chef at the evening buffet, was great at walking me through the line. Female chef at Tex Mex restaurant talked with me several times. Was not allowed to talk with chef at steak house, Zen, or Dorado. Servers tried to manage my allergies. Dorado - absolute failure. Female server brought foods I could not eat after telling me they were safe to order. That server was very rude! Stood over a woman at our table who was still eating her salad and said, "If you would finish eating I could bring other food." Woman slid unfinished salad to server. We waited 15 minutes for other food. Talked with Christine, customer service manager, about several things, including food allergies. She was a joke. Customer service at front desk & Prime sales needs help. Expedia customers are to get extra amenities. Received wristband but nobody knew what it meant.
Stayed 6 nights in Mar 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025