"We stayed May 14-20. The hotel was nice but dated. Check in and check out were quick and easy and the front desk staff was nice and friendly. The p
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You'll find Blue Waters Beach Club and Burwood Beach within a 15-minute walk of this Falmouth property. Luminous Lagoon is within 6 miles (10 km) and Silver Sands Public Beach is within 9 miles (15 km).
All-inclusive
This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the lazy river, free kid's club, and mini golf.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort ratings based on 41 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort
Everyone (21)Couples (2)Family (11)
3 out of 5
We stayed May 14-20. The hotel was nice but dated. Check in and check out were quick and easy and the front desk staff was nice and friendly. The pools were nice. The staff all seemed unhappy to be there and seemed bothered by any request we made. We could never find someone to get drinks by by the pool. At the pool bar there would be several bartenders talking and seemed bothered to have to make a drink. The food was good at the Ala crate restaurants. The buffet food was ok but they didn’t have enough wait staff to take care of all the tables so we were always waiting on something. We were in Jamaica last July at another resort but tried the Royalton as it was in a different location. We would not stay here again.
Posted by Wendy on May 21, 2022
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Comment from Hotel Management
Jun 10, 2022
by Royalton White Sands
Dear Wendy
Thank you for sharing your recent vacation experience with us.
We appreciate your feedback highlighting the check-in and check-out process, the food at the restaurants, and the pools.
Please accept our sincerest apology for the inconvenience that you encountered and your comment was shared with the team for review and attention.
It was a pleasure to serve you and we hope to have the opportunity to serve you to an experience surpassing your last.
Regards
2 out of 5
We paid $200 extra per room for ocean view and we did not get that. One was ok but the other had no view. They were only willing to give the ocean view after staying 3 nights. We were not going to move all of our stuff again and paid for ocean view for the whole stay not partial. Also this property says on Travelocity when booking $300 resort credit per room. They said that is a tracelocity deal not a hotel deal. So it need to be taken up with you. Please respond.
Posted by Susanne on Apr 24, 2022
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Comment from Hotel Management
Apr 25, 2022
by Royalton White Sands
Dear Susanne
Thank you for sharing your recent vacation experience with us.
Please accept our sincerest apology for the inconvenience that you encountered and your comment was shared with the team.
It was a pleasure to serve you and we hope to have the opportunity to host you again.
Regards
5 out of 5
I will have to say from the moment i got here i was treated like a king. I've never done diamond before and i have to say it was well worth it. My butler Don Julio was fantastic. He was so attentive and took care of every one of my families needs. The ladies at the bar in the White Sands lobby were also really amazing. Kerina, Shanette, and Brittany always welcomed me down there! Always calling me by my first name. Another person I'd like to mention by name was Berry at the adult swim up bar. He was fantastic! Always smiling and keeping the party going! There are so many more names of love to mention, but i loved it here this week for my daughter's wedding. I could not have been happier. The staff by and large were great.
Posted by Kenneth on Sep 15, 2021
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Comment from Hotel Management
Sep 15, 2021
by Royalton White Sands
Dear Kenneth,
Please receive warm regards from the team at Royalton White Sands.
Thank you for sharing your recent vacation experience with us. We are delighted to read that you were treated like a king where you received exceptional service from our hosts; they will definitely be acknowledged for impacting your stay positively.
It was indeed a pleasure serving you and we cannot wait to host you again.
Regards
4 out of 5
Staff were accommodating. Clayon and Romaine was great butlers they made me and my daughter stay easy. The shot boy next to the pool i forgot his name he was amazing.
The buffet food was good lots to chose from, but lines were really long so by the time you sat to eat the food was not hot. The Zen restaurant was ok. The steakhouse was horrible. Service was very slow with one menu going around. I ordered a well done burger for my 3 yrs old and received a raw burger, i ordered a medium strip and got a chewy well done steak. They offered to remake it but it was getting late and my toddler was tired. Don't forget there is a wait so get there early. The Jerk hut was good, again lines were really long and doesn't move fast so go with a drink in your hand. If you like steam fish get there early cause they runout fast, jerk pork was always tough, jerk chicken was pretty good. The Calypso restaurant was good line was taking awhile due to them making fresh omelets, staff were attentive.
Different outdoor activities everyday with a daily itinerary list. Pools were nice with a few to choose from with plenty of swim room and had no issues getting towels. Lots of lounge chairs not enough umbrellas. Was easy to get a drink while in the pool without the bar.
My room was clean with a great view. Complimentary wine, i was in the diamond club so not sure if all rooms come with wine. Mini bar was stocked with water, sprite, coke, red stripe, and juic
Beach was clean with a little seaweed.
Posted by a verified traveler on Aug 7, 2021
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Comment from Hotel Management
Aug 11, 2021
by Royalton White Sands
Dear Valued Guest,
We are delighted to read that you enjoyed the view from your room, the beach, and the service received from our hosts; they will definitely be recognized for a job well done.
Please accept our sincerest apology and your feedback was shared with the team for review and attention.
It was a pleasure to serve you and we hope to host you again to an experience surpassing your last.
Regards
2 out of 5
Posted by a verified traveler on Jul 8, 2021
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Comment from Hotel Management
Jul 20, 2021
by Royalton White Sands
Dear Valued Guest,
Thank you for your review. We are very sad to learn that you did not have a good time with us.
Please accept our sincerest apology for any inconvenience that you experienced and we hope to have the opportunity to serve you to an experience surpassing your last.
Regards
5 out of 5
Clean property, friendly staff. Concierge service didn’t work well.
Posted by a verified traveler on Jun 23, 2021
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Comment from Hotel Management
Jun 24, 2021
by Royalton White Sands
Dear Valued Guest,
We are pleased to read that you enjoyed our clean resort and the service received from our friendly hosts.
Please accept our sincere apology for any inconvenience that you encountered and your feedback was shared with the team.
It was a pleasure serving you and we hope to have the opportunity to host you again.
Regards
3 out of 5
The hotel rooms are small. And not every
Posted by a verified traveler on Jun 2, 2021
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Comment from Hotel Management
Jun 4, 2021
by Royalton White Sands
Dear Valued Guest,
It saddened us to read that you did not have a good time with us. Please accept our sincere apology for the inconvenience that you experienced and your feedback was shared with the team for attention.
We hope to have the opportunity to host you again soon.
Regards
1 out of 5
Worst experience ! Booked a swim out room that our pool turned green ,asked for days to have It cleaned and they didn’t clean it for over 4 days so we where without the private pool we paid for ! Our AC in our room went out EVERY NIGHT ! We were not offered a new room till the very last day of our stay , spoke with the manager of the diamond club Kimberly who didn’t care and offered us a FAN ! The room smelled so bad like mildew , they put air fresheners in the vents to try and cover the smell ! Tiles falling off on the pool floor that my 5 year old
Almost cut her foot open ! and I kept calling to speak with the general manager not just the manager Kimberly of the diamond club who didn’t care one bit about us and NO ONE would let me speak with the general manager . There own staff member said how rude most of the staff is , some are nice but it’s a hit or miss , also our back door lock fell off and piece of the sink which they had to come and fix . Went in the gift shop for a float for my daughter the sticker said $12 the worker ripped the sticker off and said no it’s $19 I was so upset I just left there gift shop with out It because I felt she was just trying to get over on me . On top of all this we were first brought to a room the the ceiling AC Was leaking for being (room 1102) brought to our room we had to stay in the whole trip (room 1106) and check ins 3:00 we didn’t get in a room till 4:30
Posted by a verified traveler on May 27, 2021
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Comment from Hotel Management
Jun 1, 2021
by Royalton White Sands
Dear Valued Guest,
Thank you for your review. We are truly concerned that your experience was the total opposite of the outstanding services that we strive to provide.
Please know that your opinions are very valuable to us and we will be discussing your comments with the relevant heads of department so as to have this addressed.
It is our hope that you will give us another opportunity to serve you again and surpass your last experience.
Regards
5 out of 5
Posted by a verified traveler on May 25, 2021
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Comment from Hotel Management
Jun 4, 2021
by Royalton White Sands
Dear Valued Guest,
We are delighted to read that you had a good time with us as we always aim to create lasting memories for our valued guests.
It was indeed a pleasure serving you and we cannot wait to host you again soon.
Regards
5 out of 5
The staffs were amazing, especially for Disreen. Everyone was super friendly and professional, the food was good. Thank you for your hospitality.
Posted by a verified traveler on May 11, 2021
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Comment from Hotel Management
May 11, 2021
by Royalton White Sands
Dear Valued Guest,
Receive exclusive regards from Royalton White Sands.
We are pleased to read that you enjoyed the food and exceptional service from our hosts especially Disreen; she will be recognized for a job well done.
We will be more than honored to receive you again.
Regards
About the Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment All non-motorized water sports are included.
Land activities
Fitness facilities
Miniature golf
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Water fitness
Entertainment
Onsite entertainment and activities
Theme parties
Not included
Motorized water sports
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Premium/non-domestic alcoholic beverages
Spa/beauty facilities and services
Activities and services offered by independent operators
Transportation to offsite activities
Taxes included
24-hour room service
Buffet-style meals included
A la carte dining included
Premium/imported alcoholic beverages not included
Fitness facilities included
Water fitness classes/lessons included
Volleyball included
Scuba diving excursions not included
Snorkeling excursions not included
Motorized water sports not included
All available beverages included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Miniature golf included
Transportation to offsite activities not included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Cooking classes/lessons included
Additional gratuities accepted
All meals included
Minibar (all beverages included)
All non-motorized water sports included
Theme parties included
Property Features
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Falmouth property.
352 guestrooms or units
6 buildings
11 dining venues
3 bars by the pool
5 bars or lounges
Nightclub
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
Smoking in designated areas
Bar on the beach
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Lazy river
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Miniature golf on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort offers 352 shared accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Accommodations are shared
Private balcony or patio
Pillowtop beds
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Private outdoor space
LCD television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Luxury bedding
Shower
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Unique furnishings
Unique decor
Wardrobe or closet
Food & Drink
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hunter Steakhouse - This steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor tennis court and a water park with a lazy river and waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Playground on site
Beach yoga on site
Miniature golf on site
Ecotours nearby
Fitness classes on site
Volleyball on site
Beach volleyball on site
Yoga classes/instruction on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments, and manicures and pedicures.
Manicures and pedicures
Body treatments
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible registration desk
Accessible bathroom
Roll-in shower
Wheelchair accessible (may have limitations)
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Hotel Names
Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort is 2.9 mi away from Falmouth.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort is home to Gourmet Marche, which features international cuisine.
This property offers free self parking and valet parking.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort is 22.5 mi (35-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort features 3 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at The Royal Spa, where you can enjoy mani/pedis, facials, and massages.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort does not offer free breakfast.
Check-in is from 3 PM - 11:30 PM.
Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort offers an airport shuttle.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
