4.3 out of 5

"The staff is so friendly, personable and helpful. From checking in with Jhanelle to making excursion plans with Natalee, to countless other wonderful ... " More

By a verified traveler on Fri 08 Dec 2017

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Hotel Description

An all-inclusive stay in Montego Bay awaits you at Hilton Rose Hall Resort and Spa - All Inclusive. Within just a 10-minute stroll, you'll find Rose Hall Great House and Cinnamon Hill Golf Course. Highlights at this beachfront resort include 6 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 489 rooms feature free WiFi, furnished balconies, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Additionally, coffee/tea makers, free bottled water, and safes are available.

A day of pampering at Soothe Spa can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Luna Di Mare, serves Italian cuisine. With 5 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the 6 outdoor tennis courts and golf course. 23250 square feet (2160 square meters) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business center. Plus you'll find a free water park, a nightclub, and free WiFi in public areas. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Montego Bay resort, you'll be 26.1 km (16.2 mi) from Rocklands Bird Sanctuary.

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$319 per night

Room, 2 Queen Beds, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Rose Hall Resort and Spa - All Inclusive ratings based on 116 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Fun for my Fabulous 50th Bday

The staff is so friendly, personable and helpful. From checking in with Jhanelle to making excursion plans with Natalee, to countless other wonderful staff in housekeeping, food services, the gift shop, and dinner reservation counter. We often came across hotel managers personally checking on guests (it seems Zephaniah is there everyday with a smile). The food services manager (whose name I sadly can't recall) learned that it was my birthday and took initiative to let the staff at Three Palms know ahead of time. Our ocean view room was not fancy (not a lot of decor); however, it was clean and the beds are sooooooo comfy, just what we needed after a day of excursions. There is a good variety of delicious food and several options for those who don't venture out to try the Jamaican cuisine. Don't forget that the nonmotorized water activiities are free the catamaran ride was wonderful, not just a 5 minute out into the water and back. So do venture past the jerk hut (after stopping to get some magnificent jerk chicken and pork of course) there are lots of relaxing, shaded areas underneath palm trees to just kick back and relax and have someone bring you a drink or two (they are quite generous with the alcohol). I would most definitely visit again and recommend to family and friends.

Posted by , from Texas on Dec 8, 2017

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Comment from Hotel Management

Dec 10, 2017 by hilton rosehall

We very much appreciate the visit and certainly look forward to hosting you again for another great stay ! It was a pleasure having you at our resort. We are very happy to know that you had a wonderful stay and thoroughly enjoyed the experience . We will be sure to extend your kind comments tour associates who helped to make your short stay nothing but special. It was our pleasure to treat you just like the royalty that you truly are ! We look forward to hosting you again for another amazing stay .

5 out of 5

Great hotel with a great location

My wife and I had an amazing time at the Hilton. We’re the types that loves to get to know a city or area where we stay, but the Hilton gave us everything we needed. We never left the resort! We highly recommend it if you’re staying in Montego.

Posted by , from Connecticut on Dec 3, 2017

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Comment from Hotel Management

Dec 5, 2017 by hilton

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you found our staff members to be helpful and friendly. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

4 out of 5

Nice property with lots to do

Pros: Super friendly staff, after the first day, most of the wait staff remember you and remember what drinks you like.
Cons: They have free shuttles to the nearby shops, but not to the airport.
Location: You really don't have to leave the property, but if you want to explore, Dunn's River Falls was fun and amazing
Overall all the hotel and resort are great for the price. I went with my girlfriend for 8 days for a wedding. The wedding got cancelled for unknown reasons, but we decided to still take the rip for vacation. when i read that it was all inclusive, I was thinking "ok they are gonna give us water-down drinks, food is gonna be some cheap restaurant food", you know what you expect to get pretty much for free. Well to my surprise the restaurants in the property are really really good, other than one hostess that seemed a little rude when I was wearing sleeveless shirt to eat dinner at a restaurant right on the beach and next to one of the pools. But I get it, if those are the rules those are the rules, she was just blunt and seemed a little rude. Once i went to my room to put a t-shirt on and came back, the food was amazing, and the staff was super friendly and helpful. I am already starting to plan another vacation to Jamaica with more friends and family, and will stay at this resort.They were doing a few renovations on the property, so sometimes you would hear tools and signs with wet paint, but I get it, you can't shut down the resort to do improvements, you gotta do it during the weekdays when there aren't many people there.

Posted by , from Houston, Texas on Nov 22, 2017

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Comment from Hotel Management

Nov 25, 2017 by chrisann

Thank you for taking the time to share your experience with us as well as your insight on areas which you found unsatisfactory during your visit to the property. We sincerely apologize for any conveniences caused during your stay and will certainly address all your concerns stated in your review. We appreciate all the kind comments as well and very delighted to know that you found the grounds to be nice and the rooms incredible. It was a pleasure hosting you and we thank you for choosing to stay with us . We look forward to your return and will ensure that your next stay with us will be an absolutely memorable one .

5 out of 5

Wonderful staff, great facility.

Pros: There was nothing that we did not like.
Cons: A crash course in table manners for the guests.
Location: Hilton Rose Hall, St James, Jamaica. Visit the Great House, a short, free trip. Also did the tour of the coffee plantation.
This was our first trip to Jamaica as well,as the first time staying at an all inclusive resort. I was a little hesitant as I am a vegetarian and was worried about the choices. There was no problem at all. Every place we ate had sufficient options for me as well as my meat eating spouse. The staff every where on the property were friendly and helpful. Our room was always very well cleaned as well as the common areas. The food service staff across the board were excellent, regardless if we were having breakfast in Fresh or dinner in Three Palms. The food was fresh, well prepared and plentiful. The managers all appeared to treat the staff with respect. We would like to give a shout out especially to the staff in the coffee bar; Subrina and the trainees who worked with her. They are all hardworking and an asset to the resort.

Posted by , from Boston MA on Nov 22, 2017

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Comment from Hotel Management

Nov 25, 2017 by hilton rosehall

Thank you for taking the time to share your experience with us . We are excited to know that you found our hotel to be outstanding and that you had an overall wonderful stay with us . Our associates are truly a gem as well ,and I am delighted to know that they made your stay a very special one . We are thrilled to have had the opportunity to share in such a spectacular celebration with your partners' birthday and pleased to know everything was great . We very much appreciate the visit and cant wait to welcome you back soon for another amazing stay at our resort.

5 out of 5

Last Minute Jamaican Honeymoon

Pros: Friendly & accommodating staff, great pools, swim up bar, decent coffee bar, great buffet food, lots of activities, lazy river
Cons: Mattresses are VERY firm (if you need a soft mattress, could be an issue), elevators are slow, Wifi slow, cabana pricing is steep
Location: We stayed on site - but the Rose Hall (Google It) is nearby/across the street. 10-15 minutes from airport via shuttle. No need to leave resort!
We recently traveled to Jamaica for our honeymoon, and booked our trip last minute through Travelocity. I had never booked an entire trip through Travelocity before (flights round trip, hotel, shuttle), so I was a bit apprehensive. I have also never traveled to Jamaica, and we decided to book the Hilton on the reputation of the Hilton brand. I've stayed with various Hiltons across the US, and this one was up to par with my great Hilton experiences. The staff was always SO friendly! Jamaican hospitality is very welcoming. Front desk staff is friendly, Servers were always so polite & friendly and would meet any and every request (shout out to Aneta and Cecilia!). As a young couple, we didn't necessarily want to shell out the big bucks to stay at Sandals (again, this was a last minute booking...about 9-10 days before our trip!), and I think this was a great value for what we paid. The pools were all well kept/cleaned. Not a ton of beach front, but enough to enjoy the ocean/find seaglass & shells! Food is decent - we ate at the buffet, Fresh, almost every meal. We preferred the buffet over the sit-down restaurants on site. Luna Di Mare (the Italian restaurant on site) had great food, but limited choices, as did the other restaurants (the food was still good, though). Over on the east side of the property is a Jerk Chicken and Jerk Pork hut - You absolutely have to eat there! Garth & Mark are wonderful and make the best jerk chicken. Great value.

Posted by , from Austin, TX on Jul 18, 2017

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Comment from Hotel Management

Jul 21, 2017 by Hilton RoseHall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".

4 out of 5

Great hotel for a family

This hotel is great for a family with kids, it offers lots of activities to keep the kids and adults entertained without the rowdiness that is typically found at other all inclusive hotels. The views and location is great for relaxing. The hotel staff are very accommodating and helpful. The only drawback we found was that the rooms are a bit small other than that a great hotel.

Posted by , from new jersey on Jun 23, 2017

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Comment from Hotel Management

Jun 26, 2017 by Hilton RoseHall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We greatly appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".

5 out of 5

Jamaican vacation

Had a wonderful time Hilton Rose Hall Resort is beautiful Food was great and alway a variety to chose from whether it was the buffet or ala carte restaurants The lazy river was a fun time Now for our room-we were upgraded to the presidential suite which was simply marvelous Very spacious with incredible views All in all very happy with our stay and just back one day and wanting to book another stay

Posted by , from Okla City on May 13, 2017

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Comment from Hotel Management

May 20, 2017 by Chrisann

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

5 out of 5

Very nice hotel for family

Very nice hotel for family..so many things to do esp for kids..food is very good with different continent of food selection everyday for the week..would love to go back again..people were friendly and nice..room is always clean

Posted by , from new york on Apr 4, 2017

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Comment from Hotel Management

May 20, 2017 by Hilton RoseHall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

5 out of 5

Not the best room

Pros: Rooms were very clean, bedding very comfortable
Cons: Needs exhaust fans in the bathrooms
Location: Dunns River Falls
the only thing I was unhappy about with this room is that it faced the deck where the bar is, and we could hear the people at the bar until very late at night. Not a nice view outside the room either. I thought booking through Travelocity would be a better room

Posted by on Mar 18, 2017

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Comment from Hotel Management

Mar 24, 2017 by Semone Green

Dear Guest, Thank you for the excellent review of our hotel! We have taken not of your feedback and will be seeking ways to enhance the overall guest travel experience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Semone Green

4 out of 5

Nice all inclusive hotel

Excellent hotel for family vacation. The food, hotel staff, room and facilities were excellent. The hotel staff was very friendly and helpful.

Posted by on Aug 26, 2016

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Comment from Hotel Management

Sep 3, 2016 by Marvia Jones - Guest Relations Manager

Dear Guest, Thank you for staying with us here at Hilton Rose Hall Resort & Spa. We appreciate the time taken to share your review. It was a pleasure hosting you and we look forward to your return visit. Warm regards, Marvia Jones Guest Relations Manager

About the Hilton Rose Hall Resort and Spa - All Inclusive

Location Rose Hall, Montego Bay, Saint James 33126

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Hilton Rose Hall Resort and Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Hilton Rose Hall Resort and Spa - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. This 4.5-star Montego Bay resort is smoke free.

  • 1 building
  • 489 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 5 bars or lounges
  • 10 conference rooms
  • 23250 sq ft of conference space
  • 2160 sq m of conference space
  • Breakfast available (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Lazy river
  • Waterslide
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (12.9 km / 8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Rose Hall Resort and Spa - All Inclusive offers 489 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Fresh - Onsite restaurant.

Luna Di Mare - This restaurant specializes in Italian cuisine.

Three Palms Restaurant - Onsite restaurant.

Seaside Bar and Grille - This restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Mangoes - This restaurant serves lunch only.

24-hour room service is available.

Nearby Activities

A water park meanders through a jungle garden and contains 3 terraced swimming pools, channels, little lagoons, waterfalls, a lazy river with float tubes, and a swim-up bar. A rope-and-wood suspension bridge, faux rock formations, and replicas of the former Rose Hall Plantation's aqueducts (whose ruins can be found elsewhere within the resort) are also in the jungle garden. Among the replicas is a sugar mill 30 feet (9 meters) high, providing access to a 280 foot (85 meter) serpentine waterslide. Other features include 2 secluded 6-person spa tubs, one with waterfall, a 24-hour fitness facility, and a complimentary children's club.

The resort's beach extends 1,000 yards (914 meters) and provides calm-water swimming in most weather conditions. Pool decks and the beach are set with cushioned lounge chairs, umbrellas, and cabanas.

Water sports equipment and activities include small sailboats, snorkeling gear, windsurfers, and kayaks plus Pilates and aerobics classes. The resort also features 6 tennis courts (surcharges for night games). Play on the resort's 18-hole championship golf course, Cinnamon Hill Ocean Course, incurs a surcharge. The course, which has played host to the Caribbean Classic Golf Championship, traverses tropical greenery, offers mountain and ocean vistas, and rises from sea level to an elevation of 900 feet (274 meters). Caddies and carts are mandatory. Rental carts, clubs, and other equipment as well as golf lessons are offered at a pro shop. (Soft spikes are recommended.)

Off-site activities including scuba diving certification classes and trips; snorkeling and glass-bottom boat excursions; plus horse riding, parasailing, waterskiing, and personal motorized watercraft can all be arranged at the resort. Off-site activities incur surcharges.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

The ocean-view Soothe Spa and Fitness offers 5 single treatment rooms, 1 couples treatment suite, a meditation/relaxation lounge, and a full-service salon with manicure, pedicare and hair services.

The spa offers various types of massages on the beach, and body and facial treatments indoors, including aromatherapy, body scrubs, body wraps, reflexology and waxing. Advanced reservations are required for massages and spa treatments.

Children under 17 must be accompanied by an adult to visit the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 12
  • Reflexology
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Names

  • Hilton Rose Hall All Inclusive
  • Hilton Rose Hall Resort All Inclusive
  • Rose Hall All Inclusive
  • Hilton Resort All Inclusive
  • Hilton Rose Hall

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.