4.3 out of 5

"Second time staying at the hotel, excellent experience, again! " More

By a verified traveler on Wed 29 Aug 2018

Enter dates to see availability

Hotel Description

Upscale beachfront resort with 3 outdoor pools

Beachfront retreat

Within a 10-minute walk of the resort, you'll find Rose Hall Great House and Cinnamon Hill Golf Course. The Shoppes at Rose Hall and Montego Bay Convention Centre are also within half a mile (1 km).

All-inclusive

This smoke-free resort features a private beach, a golf course, and free water park access. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the convenience store.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 489 guestrooms also offer free WiFi and furnished balconies. LCD TVs come with satellite channels, and other amenities include pillowtop beds and 24-hour room service.

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$313 per night

Room, 2 Queen Beds, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 2 Max

Royal Suite, 1 King Bed, Oceanfront (Caribbean Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hilton Rose Hall Resort and Spa - All Inclusive ratings based on 131 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Rose Hall Resort and Spa - All Inclusive

Everyone (37) Couples (2) Family (2)
2 out of 5
This Hilton resort didn’t meet my expectation. Food and spa were important to me in my trip, and neither were good in general. Some drink and snack were okay, including dirty banana and coffee cake. The spa didn’t have steam room nor sauna. However, my masseuse, Talia, was excellent. Still, I won’t come back.

Posted by , from Arlington, VA on Nov 20, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 27, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. There were some other areas that you provided feedback on in which we are truly sorry about the quality service that was given rest assured this is not our standard. We do appreciate you letting us know as this will aid us in improving our services, We will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".

5 out of 5
So many wonderful things to do !! The food was great and there was something for everyone.The hotel was safe and well staffed.

Posted by on Nov 13, 2018

Was this review helpful to you?
Comment from Hotel Management

Nov 16, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".

5 out of 5
I really enjoyed this resort it was everything we were looking for and it is great for couples and a family vacation. The staff was very helpful and they greeted you with a smile every where you went. The food was excellent and they have about 4 or 5 different restaurants to choose from that serve many different types of food. The mangoes restaurant was our favorite because of the Caribbean style food . The beach itself was really nice and also the pool area. We can’t wait to come back for our next vacation.

Posted by on Sep 15, 2018

Was this review helpful to you?
Comment from Hotel Management

Sep 17, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

5 out of 5
Second time staying at the hotel, excellent experience, again!

Posted by on Aug 29, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 29, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

5 out of 5
Great experience! wonderful family vacation with our 16 and 13 year old daughters. Great staff, clean rooms. Can't wait to go back.

Posted by , from Pennsylvania on Aug 27, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 29, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

2 out of 5
The beach area is man-made beach, the water wasn’t as nice. Food choices wasn’t great. We stayed all inclusive for 6 days there at Hilton Rose and they served the same breakfast, lunches, dinners everyday.

Posted by on Aug 24, 2018

Was this review helpful to you?
Comment from Hotel Management

Oct 25, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home".

4 out of 5
All was great except when I went to check out the hotel charged me twice on both credit cards. I don't know if it was a mistake or intentional.

Posted by , from Virginia on Aug 15, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 21, 2018 by hilton rosehall

Thank you for choosing the Hilton Rose Hall & Spa for your recent stay; it was indeed a pleasure to host you. We are delighted to see that your found the team and meals to your liking, words as helpful, friendly that is our aim. We are truly happy that you had a positive experience and have provided us with your feedback. At the Hilton Rose Hall Resort & Spa we pride ourselves on delivering the highest level of service that we provide to our valued guests as we sincerely value your relationship with us. There were some other areas that you provided feedback on in which we are truly sorry about the quality service that was given rest assured this is not our standard. We hope you will consider staying with us in the future as we continue improving on our offerings.

5 out of 5
staff was excellent food was incredible management team very hospitable best vacation ever we plan on going back to desame hotel

Posted by , from houston tx on Aug 8, 2018

Was this review helpful to you?
Comment from Hotel Management

Aug 16, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

5 out of 5
It was great. The employees were friendly. The food was good.

Posted by on Jul 22, 2018

Was this review helpful to you?
Comment from Hotel Management

Jul 22, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

4 out of 5
Fair all inclusive price. Elevators need some maintenance. Good proximity to the beach.

Posted by on Jul 17, 2018

Was this review helpful to you?
Comment from Hotel Management

Jul 22, 2018 by hilton rosehall

Thank you for taking the time to review our resort after your recent visit to our property. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,

About the Hilton Rose Hall Resort and Spa - All Inclusive

Location Rose Hall, Montego Bay, Saint James 33126

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Premium food items
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Hilton Rose Hall Resort and Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Hilton Rose Hall Resort and Spa - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. This 4.5-star Montego Bay resort is smoke free.

  • 1 building
  • 489 guestrooms or units
  • 7 levels
  • 6 dining venues
  • 5 bars or lounges
  • 10 conference rooms
  • 23250 sq ft of conference space
  • 2160 sq m of conference space
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Montego Bay (MBJ-Sir Donald Sangster Intl.) (12.9 km / 8 mi)
  • Parking: Free self parking

Room Amenities

Hilton Rose Hall Resort and Spa - All Inclusive offers 489 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Fresh - Onsite restaurant.

Luna Di Mare - This restaurant specializes in Italian cuisine.

Three Palms Restaurant - Onsite restaurant.

Seaside Bar and Grille - This restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Mangoes - This restaurant serves lunch only.

24-hour room service is available.

Nearby Activities

A water park meanders through a jungle garden and contains 3 terraced swimming pools, channels, little lagoons, waterfalls, a lazy river with float tubes, and a swim-up bar. A rope-and-wood suspension bridge, faux rock formations, and replicas of the former Rose Hall Plantation's aqueducts (whose ruins can be found elsewhere within the resort) are also in the jungle garden. Among the replicas is a sugar mill 30 feet (9 meters) high, providing access to a 280 foot (85 meters) serpentine waterslide. Other features include 2 secluded 6-person spa tubs, one with waterfall, a 24-hour fitness facility, and a complimentary children's club.

The resort's beach extends 1,000 yards (914 meters) and provides calm-water swimming in most weather conditions. Pool decks and the beach are set with cushioned lounge chairs, umbrellas, and cabanas.

Water sports equipment and activities include small sailboats, snorkeling gear, and kayaks plus Pilates and aerobics classes. The resort also features 6 tennis courts (surcharges for night games). Play on the resort's 18-hole championship golf course, Cinnamon Hill Ocean Course, incurs a surcharge. The course, which has played host to the Caribbean Classic Golf Championship, traverses tropical greenery, offers mountain and ocean vistas, and rises from sea level to an elevation of 900 feet (274 meters). Caddies and carts are mandatory. Rental carts, clubs, and other equipment, as well as golf lessons, are offered at a pro shop. (Soft spikes are recommended.)

Off-site activities including scuba diving certification classes and trips; snorkeling and glass-bottom boat excursions; plus horse riding, parasailing, waterskiing, and personal motorized watercraft can all be arranged at the resort. Off-site activities incur surcharges.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

The ocean-view Soothe Spa and Fitness offers 5 single treatment rooms, 1 couples treatment suite, a meditation/relaxation lounge, and a full-service salon with manicure, pedicare and hair services.

The spa offers various types of massages on the beach, and body and facial treatments indoors, including aromatherapy, body scrubs, body wraps, reflexology and waxing. Advanced reservations are required for massages and spa treatments.

Children under 17 must be accompanied by an adult to visit the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 12
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests must indicate the correct ages of all included children at the time of booking. Fees may apply if the ages of guests checking in vary from the ages indicated at booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Children 5 and younger eat free. Additional fees apply to children 6-14 years old. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Child's Club Card: USD 75.00 per night, (from 6 to 14 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hilton Rose Hall All Inclusive
  • Hilton Rose Hall Resort All Inclusive
  • Rose Hall All Inclusive
  • Hilton Resort All Inclusive
  • Hilton Rose Hall
  • Hilton Rose Hall Resort All Inclusive Montego Bay
  • Hilton Rose Hall All Inclusive Montego Bay
  • Hilton Rose Hall Resort Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.