Location is the very best. Great place to explore
Posted Feb 19, 2017
Playa Los Arcos is a mixed bag, but ultimately, I think a very good place to stay. The location could not be beat. It is right in the middle of all the great restaurants and shopping, and also has beachfront access. That's amazing. The hotel grounds are beautiful - the lobby, the pool area, restaurants, beach area are all fantastic. The rooms themselves, at least the two I saw, were a little rundown. It was hard to believe based on how the common areas of the hotel looked. Our first room was pretty bad, it was dark, smelled like mildew and had no opening window or balcony access, so it felt like a dungeon. The nice thing was, when I asked for a new room the next day, (which I have never done in my life - I'm not a complainer, but we were going to there five days and the mildew smell was a killer), there was no argument. The staff didn't ask question or give me a hard time, they just moved me to a new room. Our next room was a kitchenette suite, much bigger and smelled better. It was still just sort of generally rundown and dated, but way more comfortable and the outside areas are so nice. And really, I didn't stay in downtown Puerto Vallarta to hang out in my room. Room was very clean and I could tell it got mopped every day. Also, there is an iguana family that lives on the roof of the lobby - on a hot day you see them sunning themselves. It's hilarious.
Comment from Hotel Management
Feb 26, 2017 by Antonio Robles Rojas Gerente General, Hotel Management
We appreciate you feedback and your comments will be used to improve every point as mentioned We invite you to consider staying with us in your next visit to Puerto Vallarta, we are sure we will offer a better experience to comply with your expectations thank you for choosing us for your recent stay and for taking your time to share your opinion on our service and facilities.