4.5 out of 5

"Our second visit at the site. First, six years ago under the Dreams logo. This trip after Hyatt took over and did some remodeling. Rooms are better ... " More

By a verified traveler on Wed 01 Aug 2018

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Hotel Description

4.5-star beachfront property near Playa de los Muertos

Beachfront retreat

Your stay at this Conchas Chinas property places you within 3 miles (5 km) of Playa de los Muertos and Malecon. Garza Blanca Beach and Playa Gemelas are also within 3 miles (5 km).

All-inclusive

A full-service spa, 5 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, MP3 docks

The 335 guestrooms feature free WiFi, LED TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include MP3 docks, 24-hour room service, and DVD players.

King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$337 per night

Club Suite, Multiple Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim Up King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Ziva Puerto Vallarta - All Inclusive ratings based on 45 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (37) Couples (4) Family (3)
5 out of 5

Posted by on May 19, 2019

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4 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

May 10, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

4 out of 5

Posted by on May 2, 2019

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Comment from Hotel Management

May 10, 2019 by Fernando Cardoso

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

3 out of 5
Beautiful secluded beach. The restaurant service was excellent with fantastic views. There were a couple guys that took really good care of us at the pool when it came to drink service. The hotel is older, in need of upgrading. The bar tenders were not friendly and fun like the other Mexico resorts we’ve been to. There was no one helping at the pool to move umbrellas or know if someone had just left a towel on a chair or was actually using it. The food was ok but not great. Turn down service was hit and miss.

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 10, 2019 by Fernando Cardoso

Dear Guest, Thank you for your time to share feedback regarding your recent stay at our resort. However, it is disappointing that we did not offer you the high level of quality that you were expecting. Our goal is to provide fantastic vacation experiences and I am sorry that we fell short. Comments such as yours are most valuable as they indicate specific areas to improve. Please rest assured that we are working diligently to raise the level of guest satisfaction and hope that you will visit us again to see the improvements. With Service from the Heart

4 out of 5
Very nice property. Location was great. Rooms were dated.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 27, 2019 by Edgar Iglesias

Dear Alex, Thank you so much for taking your time to describe your recent experience at our resort. Delighted to hear that you enjoyed our beautiful beach, our marvelous food and the attentive service from our group of associates who find true pleasure in offering “service from the heart”. It will be a pleasure to welcome you back so that you can enjoy another Hyatt Ziva experience. We look forward to welcoming you back! With service from the Heart,

1 out of 5
Didn’t get the room I booked. The room stunk and I woke up with bites all over me after sleeping. The building looked old and nothing like how it is portraited in the resort photos

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 20, 2019 by Antonio Machain

Dear Guest, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Naturally, I am disappointed to know that we did not meet your expectations due to some instances during your stay. . Our Management Team is continually working to enhance our guests´ experiences, your observations are key and improvements will be made as we are determined to enhance the overall guest experience and punctual observations and ratings such as yours, help us to identify our areas of opportunity. Our goal is to provide you and our guests with the best possible vacation experience, and indicate our commitment to meet and go beyond guests expectations. Under this spirit, we hope you will give us the opportunity to welcome you back and offer you a flawless and pampered stay. With service from the Heart,

5 out of 5

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 28, 2019 by Antonio Machain

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.

5 out of 5
Staff is extremely friendly and helpful, The entire facility is very clean. There's always plenty of pool towels, lounge chairs, and staff to get you a drink around the pools or on the beach.

Posted by , from iowa on Oct 31, 2018

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Comment from Hotel Management

Nov 3, 2018 by Antonio Machain

Dear joe, It is kind of you to share such positive comments regarding your recent stay at our resort. Our Staff will be very happy to hear about your appreciation for their service. Thank you for your visit and we look forward to welcoming you back soon! With Service from the Heart

5 out of 5
Had a great time, nice view of the ocean from the room.

Posted by , from New York on Oct 13, 2018

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Comment from Hotel Management

Oct 16, 2018 by Antonio Machain

Dear Brinda, Thank you very much for your visit. We are honored that you chose us as your destination. We are so happy to know that you enjoyed the food and the attentive service from our group of associates who find true pleasure in offering “service from the heart”. We strive to offer pleasant dining experiences and comments such as yours are most encouraging. Thank you for stimulating our efforts.

5 out of 5
Our second visit at the site. First, six years ago under the Dreams logo. This trip after Hyatt took over and did some remodeling. Rooms are better, staff is delightful. Restaurants are improved food wise, and a couple areas are now enclosed and air conditioned,which is nice. Travel day in you are met with a cool damp cloth and a chilled beverage at checkin. Kayaks are available on the beach, gratis. My only disappointment between the two ownerships, Dreams had the staff to rake the beach area every morning. As the beach is private, this was such a nice touch. It did make it very easy to see where the turtles had come up and laid their eggs. Overall I would recommend the resort and plan on returning soon. Easy transfer from airport and close to town.

Posted by on Aug 1, 2018

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Comment from Hotel Management

Aug 6, 2018 by Antonio Machain

Dear Guest, Thank you for taking your time to describe your recent experience at our resort and high recommendations. It is rewarding to learn that you have visited this beautiful property previously as Dreams and now Hyatt Ziva. Delighted to read that our beautiful beach is still your preferred one and that you liked the renovations, the food and the attentive service from our group of associates who provide service from the heart. They truly demonstrate their unique and true service with the heart spirit and I will be more than happy to convey to them your praise and recognition. We hope you will visit us again to your “home away from home”. Your Hyatt Ziva friends awaits you! With Service from the Heart

About the Hyatt Ziva Puerto Vallarta - All Inclusive

Location Carretera Barra de Navidad, Puerto Vallarta, JAL 48390

All-inclusive Details

All-inclusive room rates at Hyatt Ziva Puerto Vallarta - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Pilates
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Not included

  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All non-motorized water sports included

Property Features

Some rates at Hyatt Ziva Puerto Vallarta - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hyatt Ziva Puerto Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is available. There's an onsite business center. A children's pool, a fitness center, and spa services are also featured at the luxury Hyatt Ziva Puerto Vallarta - All Inclusive. Self parking is free. This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Ziva Puerto Vallarta - All Inclusive offers 335 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. LED televisions come with premium satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Casa Grande - This restaurant specializes in Mexican cuisine and serves dinner only.

Blaze - This restaurant serves breakfast, lunch, and dinner. Open daily.

Pureza - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Melanzane - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Vivaz - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Beach volleyball on site
  • Kayaking nearby
  • Skydiving nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Spa Services

Vita Mar Oceanfront Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
  • Hyatt Ziva Puerto Vallarta
  • Hyatt Ziva
  • Hyatt Ziva Puerto Vallarta In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.