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Hotel Description

3.5-star resort perfect for exploring Playa del Carmen

City center stay

With a stay at this Downtown Playa del Carmen resort, you'll be steps from Quinta Alegría Shopping Mall and Calle Corazón. Quinta Avenida and Playa del Carmen Main Beach are also within half a mile (1 km).

Multiple dining options

This smoke-free resort includes 2 restaurants, an outdoor pool, and a spa tub. Enjoy the fitness center and perks like free self parking and a free beach shuttle. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Free WiFi, LCD TVs

The 145 guestrooms have LCD TVs with cable channels and offer free WiFi and rainfall showerheads. Ceiling fans, safes, and showers are also available.

Basic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$50* Per night/room Oct 25 - Oct 26

Deluxe 2 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Tukan Hotel & Beach Club offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at Tukan Hotel & Beach Club. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. This 3.5-star Playa del Carmen resort is smoke free.

  • 145 guestrooms or units
  • 4 buildings
  • 2 dining venues
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby , Offsite parking reservations required

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Tukan Hotel & Beach Club offers 145 air-conditioned accommodations with safes and ceiling fans. 40-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • LCD television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to 11 AM.

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Kool Beach Club - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surf lessons - nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No elevator (single level property)
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 170 and MXN 200 for adults, MXN 75 and MXN 100 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tukan
  • Hotel Tukan & Beach Club
  • Hotel Tukan & Beach Club Playa del Carmen
  • Tukan
  • Tukan Hotel Beach Club
  • Tukan Beach Club Playa del Carmen
  • Tukan Beach Hotel
  • Tukan Hotel
  • El Tukan Hotel Playa Del Carmen
  • Hotel Tukan Beach Club Playa del Carmen
  • Tukan Beach Club
  • Tukan Hotel Beach Club Playa del Carmen
  • Hotel Tukan Beach Club
  • Tukan Hotel Beach Club
  • Tukan & Club Playa Del Carmen
  • Tukan Hotel & Beach Club Resort
  • Tukan Hotel & Beach Club Playa del Carmen
  • Tukan Hotel & Beach Club Resort Playa del Carmen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.