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"I had a terrific time there and was sad to go home.I would have liked to stay longer. I thought the food was great, great variety, service was great,
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3.5-star beachfront resort near Playa del Carmen Maritime Terminal
On the beach
Within a 10-minute walk of the resort, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
Full-service spa, outdoor pool
This resort features a full-service spa, a marina, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Free WiFi, refrigerators
Along with free WiFi, the 196 guestrooms offer furnished balconies or patios and LED TVs. Refrigerators, free bottled water, and ceiling fans are also available.
The Reef Coco Beach - Optional All Inclusive ratings based on 28 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for The Reef Coco Beach - Optional All Inclusive
Everyone (16)Couples (5)Family (8)
5 out of 5
I had a terrific time there and was sad to go home.I would have liked to stay longer. I thought the food was great, great variety, service was great, and your workers devoted to doing great jobs.
Posted by a verified traveler on Mar 15, 2020
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Comment from Hotel Management
Mar 24, 2020
by Micaela Castilla - Brand Executive
Dear guest,
We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days.
We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback.
We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences.
Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again.
Kind regards,
5 out of 5
The reef provides a barrier to the ocean waves most of the time.
Could actually swim in the Caribbean Ocean.
The Buffet Restaurant is absolutely spectacular, with various
foods and always fresh salad fixings.
Posted by a verified traveler on Mar 5, 2020
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Comment from Hotel Management
Mar 13, 2020
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel.
We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback.
Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again.
Kind regards,
4 out of 5
The restaurant view was amazing
The furniture was outdated and bed was uncomfortable.
Posted by a verified traveler on Feb 2, 2020
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Comment from Hotel Management
Feb 6, 2020
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel.
We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that 90 rooms had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property.
In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.
Kind regards,
5 out of 5
Staff and food were excellent .At first had wrong rooms by next day they were correct.ervin the manager was more then accommodating.just a nice place to vacation
Posted by a verified traveler on Jan 2, 2020
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Comment from Hotel Management
Jan 6, 2020
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for taking the time to write your comments regarding your stay at our resort.
We are delighted to hear that you were able to take the opportunity to enjoy the variety of our food. Our executive chef will be glad to hear about your positive feedback.
We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences.
We continuously endeavor to go beyond our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We can ensure you that all of your comments will be taken in great consideration and we certainly hope to have the opportunity to serve you once again in the near future.
Kind regards,
2 out of 5
Posted by a verified traveler on Dec 10, 2019
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Comment from Hotel Management
Dec 12, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for writing this review about your stay with us. We are saddened to know that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations.
We would like to know which inconvenince took place during your stay so that we can follow up internally.
Kind regards,
5 out of 5
Place was in a good location; 15 mins away from Xcaret which is a must. Not necessarily a beach front hotel. Food was good, drinks too. Pool was big and not crowded
Posted by a verified traveler on Oct 21, 2019
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Comment from Hotel Management
Nov 21, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel.
Indeed, our wonderful position nearby the 5th Avenue allows you to reach the heart of Playa del Carmen in a few minutes. Moreover, our hotel is still situated in a quiet area as we aim to provide recreational holidays in combination with mobility.
We are pleased to know that you enjoyed our delicious food and beverages. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet.
We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future.
Kind regards,
4 out of 5
Posted by a verified traveler on Sep 27, 2019
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Comment from Hotel Management
Oct 17, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for taking the time to write a review about your vacation with us. We are very happy to know that you enjoyed your stay in our hotel.
Once again thank you for sharing your experiences and we hope to welcome you back to our hotel.
Kind regards,
2 out of 5
The staff wereextremely rude and the food was awful. I am having issues getting money refunded that they owe me. It was an awful resort and i would not recommend it to anyone.
Posted by a verified traveler on Sep 3, 2019
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Comment from Hotel Management
Sep 5, 2019
by Micaela Castilla - Brand Executive
Dear guest,
First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that your vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret we have missed our mark in your case. Please accept our heartfelt apologies for any dissatisfaction you may have experienced during your recent stay.
We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service.
Regarding the food, we have already sent your comments to our Executive Chef. We can assure you that he will take them into consideration. We make every effort to please all our guests’ individual tastes by offering a wide choice of food at our three restaurants. However, your opinion will be an important source of information for us in order to improve our variety of dishes.
Please allow us to once again express our sincerest apologies to you and do hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
Kind regards,
5 out of 5
La pasamos increible nuestras vacaciones fueron hermosas
Posted by a verified traveler on Aug 30, 2019
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2 out of 5
We didn't find anything unique about the property. The hotel lobby was extremely hot. They need to keep it air conditioned. They are in need of more staff at the restaurants. The service was terrible at the sit down/table service restaurants.
Posted by a verified traveler on Jul 30, 2019
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Comment from Hotel Management
Jul 30, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations.
We would like to ask you kindly to excuse any inconveniences that may have arisen. Our goal is to provide all our guests with an exceptional, courteous service and we are saddened to hear that we were not able to provide you the attention you deserve. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
Kind regards,
About the The Reef Coco Beach - Optional All Inclusive
We're sorry, properties in this area are unavailable for the dates you selected.
All-inclusive Details
All-inclusive room rates at The Reef Coco Beach - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and local beverages included
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Onsite live performances
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium food items
Premium and/or non-domestic beverages
Surcharge for bottled wine
Minibar
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Offsite tours
Kayaking included
Taxes included
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Premium food items not included
Tennis included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Bicycling included
Spa/beauty facilities and services not included
Offsite tours not included
Minibar not included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Local beverages and soft drinks only
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Snorkeling included
Property Features
Some rates at The Reef Coco Beach - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.
1 building
196 guestrooms or units
3 levels
4 dining venues
8759 sq ft of conference space
814 sq m of conference space
Built in 2003
Bar on the beach
Bar by the pool
Swim-up bar
Bar or lounge
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Outdoor pool
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
The Reef Coco Beach - Optional All Inclusive offers 196 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony or patio (furnished)
LED television
Premium channels
Refrigerator
Shower and tub combination
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Food & Drink
The Reef Coco Beach - Optional All Inclusive has 4 restaurants on site.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Fishing on site
Golfing nearby
Surfing/boogie boarding on site
Beach volleyball on site
Kayaking on site
Parasailing on site
Playground on site
Fitness classes on site
Boat tours on site
Scuba diving on site
Personal motorized watercraft on site
Sailing nearby
Spa Services
Ya'ax Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily.
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Reflexology
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at The Reef Coco Beach - Optional All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.06 per accommodation, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
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Frequently Asked Questions
Yes, there are 4 restaurants on site.
This resort offers free self parking.
The Reef Cocobeach - Optional All Inclusive is 34.3 mi (49-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
The Reef Cocobeach - Optional All Inclusive features an outdoor pool and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Ya'ax Spa, where you can enjoy reflexology, hot stone massages, and facials.
The Reef Cocobeach - Optional All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - anytime.
The Reef Cocobeach - Optional All Inclusive offers an airport shuttle.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
