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"My friend and I had the best time here! The food was excellent, especially the breakfast buffet. The pool was great, the bartenders were great, and th
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3.5-star beachfront property near Playa del Carmen Main Beach
On the beach
Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a marina, and 4 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
WiFi, refrigerators
Along with WiFi, the 196 guestrooms offer furnished balconies or patios and LED TVs. Refrigerators, free bottled water, and ceiling fans are also available.
The Reef Coco Beach Resort - All Inclusive ratings based on 55 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for The Reef Coco Beach Resort - All Inclusive
Everyone (15)Couples (4)Family (4)
4 out of 5
Posted by a verified traveler on Sep 27, 2019
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2 out of 5
The staff wereextremely rude and the food was awful. I am having issues getting money refunded that they owe me. It was an awful resort and i would not recommend it to anyone.
Posted by a verified traveler on Sep 3, 2019
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Comment from Hotel Management
Sep 5, 2019
by Micaela Castilla - Brand Executive
Dear guest,
First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that your vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret we have missed our mark in your case. Please accept our heartfelt apologies for any dissatisfaction you may have experienced during your recent stay.
We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service.
Regarding the food, we have already sent your comments to our Executive Chef. We can assure you that he will take them into consideration. We make every effort to please all our guests’ individual tastes by offering a wide choice of food at our three restaurants. However, your opinion will be an important source of information for us in order to improve our variety of dishes.
Please allow us to once again express our sincerest apologies to you and do hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
Kind regards,
2 out of 5
We didn't find anything unique about the property. The hotel lobby was extremely hot. They need to keep it air conditioned. They are in need of more staff at the restaurants. The service was terrible at the sit down/table service restaurants.
Posted by a verified traveler on Jul 30, 2019
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Comment from Hotel Management
Jul 30, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations.
We would like to ask you kindly to excuse any inconveniences that may have arisen. Our goal is to provide all our guests with an exceptional, courteous service and we are saddened to hear that we were not able to provide you the attention you deserve. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
Kind regards,
2 out of 5
I was not impressed with the hotel only with their staff. The beach smelled awful, too much seaweed which i know is not there fault but not disclosed either in package. Food was only ok, wifi not included had to pay extra and you can pay to go to other sister hotels but the other hotel reef 28 was awful. Playa Car was very nice and staff was very inviting. Before booking with Coco Reef do the research about the location not happy with location. Also too many kids next time we will choose adult only hotel
Posted by a verified traveler on Jul 28, 2019
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Comment from Hotel Management
Aug 8, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret that we were not able to meet your expectations.
Unfortunately indeed the bad smell is due to the seaweed situation we are facing here at the Riviera Maya. All hotels on the coast are suffering this nature problem and every day all hotels and government are trying to find the best way possible to fight this.
There are days that the beaches are clean and the water crystal clear and there are days that all seaweed is being processed on the beach. We clean daily but sometimes the seaweed smell is so strong from all over it is impossible to avoid it. We are all aware of that and we regret that this beautiful destination is suffering this situation. But honestly you would have encountered this situation at any hotel in the area.
Regarding your comment about the packages that we offer we would like to mention that we have two different packages: Standard and Premium. It is very important for us to offer two different packages as our guests have different needs. Please note that the Premium package includes wifi, access to all our bars, restaurants and access to our sister property The Reef Coco Beach.
Regarding the location of the hotel we would like to mention that we are located only four blocks away from 5th Avenue. We are very sorry to know that you did not like our location.
We would be grateful if you give us the opportunity to change your perception from our Resort. Thank you again for your review and for visiting us.
Kind regards,
1 out of 5
This was the first time my husband and I come to Playa del Carmen. We are very upset with the turn out of this hotel. To begin there was a terrible odor the first few days. The employees said it was the sargasso or seaweed. I’m not sure if all the other hotels smell this way, as I repeat this was our first time here. It’s nothing like the pictures that are on Travelocity.com or their website. The minute we walked into the hotel we were greeted with bad attitudes by the front staff. They aren’t very friendly, and really need to smile a little more. We walked in the room and were shocked because they look like a Motel 6 (or worse) with old furniture and the AC made a lot of noise as if there were an insect in the room. The false advertisement upsets me, they need to update their pictures and STOP ripping people off. DO NOT stay at this hotel. You are better off spending a little more of your money for a good experience. Don’t save those few extra dollars by staying at this hotel. As for the food the breakfast was good but lunch and dinner were just ok. For what we paid we feel it should have been better, especially since you are in Mexico. We will take this as a lesson learned.
Posted by a verified traveler on Jul 24, 2019
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Comment from Hotel Management
Jul 27, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for writing this review about your stay with us. We are saddened to read that you did not enjoy your stay at the hotel and we regret
Unfortunately indeed the bad smell is due to the seaweed situation we are facing here at the Riviera Maya. All hotels on the coast are suffering this nature problem and every day all hotels and government are trying to find the best way possible to fight this.
There are days that the beaches are clean and the water crystal clear and there are days that all seaweed is being processed on the beach. We clean daily but sometimes the seaweed smell is so strong from all over it is impossible to avoid it. We are all aware of that and we regret that this beautiful destination is suffering this situation. But honestly you would have encountered this situation at any hotel in the area.
The comment about our staff is worrying us a bit since we strive to give the guest a friendly and enjoyable stay with staff that gives you a great feeling during your vacation. In general we hear lots of nice comments about our staff but if you have a different experience we definitely regret that someone made you feel uncomfortable.
Our rooms are being remodeled and you might have been in one of the rooms that is not entirely ready. The rooms are still decorated a bit old Caribbean style but this is changing soon. 50% of the hotel is ready already.
We wish you would have told us your inconveniences during your stay and our people would have taken care of you right away. It is not always easy to please everyone and we are definitely not pretending to be a 5 star luxury property, we offer a great balance between the price and quality. And we want you to feel the same about that.
I hope we can change your mind and invite you back with us for some days, on our invitation, and enjoy the hotel as it should.
Kind regards,
1 out of 5
STAFF IS HORIBBLE SUPER RUDE NO GREETINGS. I HAD BOOKED FOR A WHOLE WEEK I ENDED UP CANCELLING MY ROOMS AND GOING TO A DIFFERENT HOTEL SO UPSET THEY DENY WATER TO MY 11 YEAR OLD.. SO UPSET I COULDNT BELIEVE THAT WE PLANNED THIS TRIP FOR A WHILE AND IMAGINED IT WOULD BE PERFECT AND TO LET THESE RUDE EMPLOYEES RUINED OUR VACATION THAT WE WORKERD FOR IT WAS UNBELIEVABLE..
Posted by a verified traveler on Jun 28, 2019
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Comment from Hotel Management
Jul 8, 2019
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for sharing your experiences about your stay at our hotel. We are concerned to read that you experienced some inconveniences and that we were not able to meet your expectations.
We are saddened to learn about the impression you had regarding the service we provide. We will consider your comment very carefully, as we always pride ourselves on our high level of service and hospitality. Where an issue is identified we strive to learn from it to keep improving as keep working relentlessly to maintain our high standards in quality and service.
Once again, we truly appreciate your comments and would like to mention that we take all comments very seriously. We know they help us to improve our services; our main goal is to fulfill the expectations of every single guest we have the pleasure to serve, as we want you back home totally satisfied and with the desire to visit us again.
Kind regards,
5 out of 5
Had an excellent stay, staff and check in was pleasant .. great time. Fabulous location. Felt safe
Posted by Denise on May 20, 2019
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Comment from Hotel Management
Jun 11, 2019
by Micaela Castilla - Brand Executive
Dear Denise,
We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days.
We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for a memorable stay. When their efforts are acknowledged it makes all their work worthwhile and so we will be delighted to share your kind comments with them.
Indeed, our wonderful position nearby the 5th Avenue allows you to reach the heart of Playa del Carmen in a few minutes. Moreover, our hotel is still situated in a quiet area as we aim to provide recreational holidays in combination with mobility.
It was an honor for our entire team to make of your stay a pleasant vacation, your comments are very encouraging and will be taken with great consideration.
Kind regards,
3 out of 5
My first room had no electrical outlets to speak of. It adjoined another room and I could hear everything from that room. I ended up moving to a different room because on the second night there was a rock concert on the beach right next door. Which might as well have been in my room! Don't fall for the premium upgrade! I never received the coffee service in my room, had to ask for the wine that was supposed to be in the room, never got a bath robe. I asked three times for the coffee maker and it never materialized. Food on the buffet was just okay. Good variety and some things were good others not so much. It's very confusing as well. It wasn't until the third day that I discovered that there would make omelets or cook eggs to order on the grill. If you need an inexpensive resort it works but don't expect high end here.
Posted by CG, from Chicag0 on May 15, 2019
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5 out of 5
Posted by a verified traveler on Mar 1, 2019
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Comment from Hotel Management
Apr 2, 2019
by Micaela Castilla - Brand Executive
Dear guest,
We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days.
We hope to welcome you back to our hotel.
Kind regards,
5 out of 5
Peaceful location walking distance from 5th Ave.
My friend and I had the best time here! The food was excellent, especially the breakfast buffet. The pool was great, the bartenders were great, and the event MCs were a lot of fun! The ocean view was full of boats, but the sunrise was still beautiful. After walking by other places in Playa del Carmen, I would choose this one again.
Posted by a verified traveler on Mar 24, 2018
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Comment from Hotel Management
Mar 27, 2018
by Micaela Castilla - Brand Executive
Dear guest,
Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property.
We are pleased to know that you enjoyed our delicious food. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet.
We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences.
Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again.
Kind regards,
About the The Reef Coco Beach Resort - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and local beverages included
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Bicycling
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite entertainment and activities
Onsite live performances
Not included
Motorized water sports
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Snorkeling excursions
Surcharge for premium food items
Premium and/or non-domestic beverages
Surcharge for bottled wine
Minibar
Airport transfers
Childcare
Laundry/dry cleaning services
Spa/beauty facilities and services
Wireless Internet access
Offsite tours
Kayaking included
Taxes included
Buffet and à la carte dining
Airport transfers not included
Premium/non-domestic beverages not included
Premium food items not included
Tennis included
Wireless Internet access not included
Volleyball included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Bicycling included
Spa/beauty facilities and services not included
Offsite tours not included
Minibar not included
Scuba diving lessons not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Local beverages and soft drinks only
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
One or more venues limit beverages
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Snorkeling included
Property Features
The Reef Coco Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Reef Coco Beach Resort - All Inclusive like a marina and a complimentary children's club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers an outdoor pool, a children's pool, and an outdoor tennis court. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.
The Reef Coco Beach Resort - All Inclusive offers 196 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Private balcony or patio (furnished)
LED television
Premium channels
Refrigerator
Shower and tub combination
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
The Reef Coco Beach Resort - All Inclusive has 4 restaurants on site.
Nearby Activities
An outdoor tennis court, a marina, and complimentary bicycles are featured at the property. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Free bicycles on site
Fishing on site
Golfing nearby
Surfing/boogie boarding on site
Beach volleyball on site
Kayaking on site
Parasailing on site
Playground on site
Fitness classes on site
Boat tours on site
Scuba diving on site
Personal motorized watercraft on site
Sailing nearby
Spa Services
Ya'ax Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily.
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Reflexology
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Hydrotherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 150 per day (3-device limit, rates may vary)
Fee for wireless Internet in public areas: MXN 270 per day (rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive
The Reef Coco Inclusive Carmen
The Reef Coco Beach Resort - All Inclusive Playa del Carmen
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
