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Grand Hyatt Playa Del Carmen Resort

5.0 star property
5-star beachfront hotel near Playa del Carmen Maritime Terminal

Choose dates to view prices

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
1 bedroom, minibar, in-room safe, individually furnished
1 bedroom, minibar, in-room safe, individually furnished
1 bedroom, minibar, in-room safe, individually furnished
1 bedroom, minibar, in-room safe, individually furnished

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Pet friendly

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

Room options

View all photos for Garden View with 1 King bed with small plunge pool

1 bedroom, minibar, in-room safe, individually furnished

Garden View with 1 King bed with small plunge pool

7.0 out of 10
Good
(4 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Hyatt Room with 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

1 bedroom, minibar, in-room safe, individually furnished

Hyatt Room with 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Club Room with 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds | 1 bedroom, minibar, in-room safe, individually furnished

Swim Up Room with 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Club Partial Ocean View Room With 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds | Balcony view

Club Partial Ocean View Room with 2 Queen Beds

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds | View from room

Ocean Front Room with 2 Queen Beds

8.0 out of 10
Very good
(9 reviews)
  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower | 1 bedroom, minibar, in-room safe, individually furnished

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

8.0 out of 10
Very good
(3 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Swim Up Room with 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

1 bedroom, minibar, in-room safe, individually furnished

Partial Ocean View Room with 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Partial Ocean View Room with 1 King Bed

8.4 out of 10
Very good
(10 reviews)
  • 398 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Ocean View Room with 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds | 1 bedroom, minibar, in-room safe, individually furnished

Ocean View Room with 2 Queen Beds

7.8 out of 10
Good
(7 reviews)
  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access | 1 bedroom, minibar, in-room safe, individually furnished

Executive Suite King and Club Access

10.0 out of 10
Exceptional
(1 review)
  • 818 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View room with 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Club Ocean View room with 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

1 bedroom, minibar, in-room safe, individually furnished

Room, 1 King Bed, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | 1 bedroom, minibar, in-room safe, individually furnished

Premier Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access | 1 bedroom, minibar, in-room safe, individually furnished

Grand Suite King and Club Access

10.0 out of 10
Exceptional
(1 review)
  • 613 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Room with 2 Queen Beds

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access | Terrace/patio

Plunge Pool Suite King and Club Access

10.0 out of 10
Exceptional
(3 reviews)
  • 579 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool | 1 bedroom, minibar, in-room safe, individually furnished

Garden View with 2 Queen bed with small plunge pool

7.2 out of 10
Good
(5 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Beachfront retreat .At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Quinta Avenida and Mamitas Beach. Also, Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xplor Theme Park is within 6 miles (10 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.1 miles
  • Xcaret Eco Theme Park - 13 min drive - 6.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk
  • ‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

5-star beachfront hotel near Playa del Carmen Maritime Terminal
Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • Built in 2014
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 47-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

How close is Grand Hyatt Playa Del Carmen Resort to the airport?

Grand Hyatt Playa Del Carmen Resort is 21.5 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on Jul 15, 2025 start from $200.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Playa Del Carmen Resort have an airport shuttle?

Grand Hyatt Playa Del Carmen Resort offers an airport shuttle from 9:00 AM to 6:00 PM, on request, for a charge of USD 153. per vehicle, one-way.

How close is Grand Hyatt Playa Del Carmen Resort to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Grand Hyatt Playa Del Carmen Resort offer free breakfast?

Free breakfast isn’t provided at Grand Hyatt Playa Del Carmen Resort, but full breakfast is offered for a fee of USD 36 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Hyatt Playa Del Carmen Resort?

No, there is no casino at this hotel, but Riviera Gran Casino (12-min walk) is nearby.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in.

Is there free parking at Grand Hyatt Playa Del Carmen Resort?

Free parking is not available at this hotel. Valet parking is available for USD 20 per day.

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Grand Hyatt Playa Del Carmen Resort features 4 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Grand Hyatt Playa Del Carmen Resort have a restaurant?

Grand Hyatt Playa Del Carmen Resort is home to Sushi 'n' Raw Bar, which features Japanese cuisine, ocean views, and a beachfront location.

Does Grand Hyatt Playa Del Carmen Resort have a spa?

Pamper yourself with a day at Cenote Spa, where you can enjoy hydrotherapy, body treatments, and aromatherapy.

How close is Grand Hyatt Playa Del Carmen Resort to downtown Playa del Carmen?

Grand Hyatt Playa Del Carmen Resort is 0.4 mi away from Playa del Carmen.

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1004 reviews
Rating 8 - Good. 207 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 55 out of 1004 reviews
Rating 2 - Terrible. 54 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

MUHIDIN

Disliked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

Ester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 3 nights in Mar 2025

10/10 Excellent

adelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amazing activities and close to everything. The beach side service is the best and Gerardo took care of us there perfectly!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel & Location is amazing, lot's of stores and dinning close by
Stayed 3 nights in Nov 2024

6/10 Okay

Abdelwahid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like feeling like a second class guest to the BOM people. They had priority over me where i could not use amenities that were alloted for them. I did not pay to use partial amenities and feel less important. Lame.
Stayed 6 nights in Mar 2025

10/10 Excellent

Cameron

Stayed 4 nights in Mar 2025

6/10 Okay

Devorah

Stayed 4 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe and a beautiful property
Stayed 4 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

Stayed 4 nights in Feb 2025

4/10 Poor

Danyel Salomon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The service and food were poor this is not a 5 star hotel by any means. Location is great but that is about it
Stayed 3 nights in Mar 2025

10/10 Excellent

Rodrigo, merida

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Curtis

Liked: Cleanliness
Stayed 3 nights in Feb 2025

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Rave Party Next Door

On the second night of our stay the beach club next door threw a Rave party that lasted from midnight to 7am. The music was so loud it felt like it was shaking the hotel. We called the desk at 3am and they said they called the police but nothing could be done. The next day in the lobby there were many upset guests and the hotel line was that they were "speaking to management" about it. After we spoke to some guests and other hotel employees, it was clear the hotel knew this rave was happening. The stage for the rave was the size you see at a full blown concert. They should have warned guests. I honestly would have found 1 night of accommodations for my family but that is impossible to do at 2am. If there was truly nothing they could do about the Rave then they should've been prepared for some type of compensation for the guests effected. After many conversations over a couple of days, and no "upper management " to be found they finally gave in and gave us a cabana by the pool for one day. The majority of staff are nice here but the front desk is lacking in customer service.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Very nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Slavik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Pablo

Stayed 3 nights in Mar 2025

2/10 Terrible

aviva

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

GLENN

Stayed 7 nights in Feb 2025

10/10 Excellent

Louise, Earlysville

Traveled with family
Liked: Amenities
Service here was impeccable. Jorge, Ana, Maria, Melanie, Eduardt, Adrien, Gerardo - everyone went out of their way to ensure we were enjoying our stay. We can’t wait to come back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Yun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic. Super beautiful. We had an issue with the first room (to be fair we upgraded rooms late and I think that was the last room they had available) and the hotel reached out to us to move us when a new room became available. Hotel is also situated in an amazingggggg location, so walkable and safe. Just absolutely loved my stay. We also got the Club Lounge which was so worth it. We’ll definitely be back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Khazhgery

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty nice, with direct access to the beach and just a block away from the 5th Ave. On-site restaurants are good, but a bit expensive. The main drawback was a music from an adjacent venue, really loud and non-stop all weekend long, so if you are looking for a quiet paradise, look somewhere else (or plan your trips for the weekend, as during the week it's not that bad). Overall, we had a good time, would stay there again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. Can’t wait to be back!
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025