Find and Compare Kid-Friendly Hotels in Playa del Carmen

Friendly staff, clean rooms, and carts that would pick you up and take you to further areas of the property

Staff was friendly and rooms were spacious and clean. Wasn't to happy about the food.

The staff byfar was the most attentive, friendliest and helpful. Our room was supplied daily with fresh towels, beds made, floors cleaned, and room tidied.Thank you Rosa. The restaurants were excellent. Every waiter was patient, speedy and full of knowledge on the food being served. Attended the brazillian steakhouse , itailian for Thanksgiving dinner, & vendanas for breakfast. The bar staff was over the top with service, fun, friendly, and excellent vacation style drinks. We enjoyed their company and cocktails. They made our stay exciting thank you Fonzi,

This was our first all inclusive and it set a very high bar for us-me, my husband and our 11 year old daughter. We arrived late Saturday night so we weren't able to make dinner reservations until Sunday. We were still able to get reservations for 3 of the restaurants we wanted that week. The delicious food in the buffets were pretty much always available-except for a few hours mid-late afternoon until dinner at 6:30pm. None of us were disappointed or hungry on this trip-my husband likes to try new foods while my daughter and I are pretty picky, Everything you could need was within the resort itself, pharmacy, all types of foods and snacks, pools, cigar shop, spa, vendors came in and set up tables between the restaurants and the theater 3 of the nights we were there. It was like a cruise on land with large pools with swim up bars. You only had to unpack once and you were set for the week. None of us wanted to leave! Very family friendly-not a party place. We did not use the kids club, but we saw several children there having a good time. We were at the Beach resort-there are 4 more resorts on the same property but they all have their own pools, restaurants and designated beach areas. I did not feel short changed at all at the Beach location and we would absolutely stay here again! Oh, when they cleaned the rooms, they also arranged two towels into different animals on one of the beds! Nice touch and again cruise-like!

This property is lovely! Staff is excellent and very friendly. Beautiful beach, pool, dining areas. We came here after staying down the road at a resort that was awful. Reading the other reviews about staff not serving us fast enough if we didn't tip. This did not happen to us and we did not tip very much. I also tip at the end of trips. It really didn't seem to affect the service but I guess it depends on who is working. Rooms are huge and spotless. The patio suites open on jungle and are very private. Two restaurants, one snack bar suited us fine. We did dine one night at the Ambar restaurant which is upscale and does offer some items for an additional cost but we never ordered any of them and had lovely meals. We also never ordered the bottles of wine that were offered at additional cost and no one seemed to be pushing them on us. Rooms are spread out and if your room is closer to the entrance, you will need a golf cart to take you back and forth to the beach/pool/restaurant areas. There seemed to be always a golf going by offering us a lift but we were about a 10 minute walk to the beach and didn't mind the exercise. They also offer bicycles to take you to and from your rooms to the beach. Probably not the best place for people who get short of breath or cannot walk far without assistance. I would definitely come back.

Good variety of food. Good wines served with friendly staff . Cool animals all around and nice beach service