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4.5 out of 5

"Just spent 5 days at the Iberostar Del Mar! Overall the trip was good. The staff was great. Food was good lots of options. Only a couple negatives the ... " More

By a verified traveler on Tue 27 Aug 2019

Hotel Description

4-star luxury property near Maroma Beach, connected to a shopping center

Beachside getaway

You'll be within half a mile (1 km) of Maroma Beach and 2 miles (3 km) of El Manglar Golf Course with a stay here. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 388 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.

Ocean Front Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Near Pool

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean Front Beach Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iberostar Paraiso Del Mar All Inclusive ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Paraiso Del Mar All Inclusive

Everyone (9) Couples (2)
4 out of 5

Posted by on Jan 16, 2020

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5 out of 5

Posted by on Nov 25, 2019

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4 out of 5
Just spent 5 days at the Iberostar Del Mar! Overall the trip was good. The staff was great. Food was good lots of options. Only a couple negatives the power would randomly go out for a few mins at a time. For first time travelers I would recommend if you have 3hrs to spare to go to the “timeshare presentation” we got all of our excursions for a really good price. Only down fall to the presentations is people are trying to pull you in to them from the minute you step off the plane. We booked ours at the airport and when we arrived to the hotel we were asked again about them saying they would match what we already paid. We were going to do it thru the hotel but the staff members that were trying to get us to their presentation gave us the run around. When it was all said and done it was worth it for the deal we got. Another downfall is the seaweed in the beach. They do their best to clean it up but it’s just so much. There was only 1 section to go into the ocean where there was no seaweed. Overall the resort was beautiful loved the birds and animals on the property.

Posted by , from Boston on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by Iberostar Paraíso del Mar & Beach

Dear guest, Firstly, we thank you for having chosen Iberostar Paraiso Del Mar as your host to enjoy the Riviera Maya. We are pleased to read that our beautiful facilities and the exceptional service of our team exceeded your expectations. Furthermore; we are happy to know that our efforts have been worthwhile, and you have taken home unforgettable memories of your vacation with us. Regarding The Club program, we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. We truly appreciate your feedback as it allows us to identify the specific areas where we can improve. You can be sure that we will forward all your comments to the areas involved for a proper follow up. It is important to mention that our trained staff is daily carrying out the removal of seaweed, these works, are carried out in collaboration with local authorities, always respecting schedules to avoid disturbing turtles and other fauna of the place. We thank you for highlighting the efforts of our team, who strives to keep our beach beautiful and in tip-top conditions for our guests. We look forward to welcoming you once again on your next visit to Mexico.

5 out of 5

Posted by on Aug 11, 2019

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5 out of 5
The property is beautiful and meticulously kept! We paid the $35/day upgrade to be able to use more of the property. Don't waste your time on the specialty restaurants, except the Mexican one. The food in the other ones were bland and not good, at all! The staff are all pleasant and very helpful. Our concierge, Raul, was outstanding!

Posted by , from Hot Springs, AR on May 20, 2019

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2 out of 5

Posted by on Nov 6, 2018

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4 out of 5

Wonderful Get Away

Pros: The wildlife. The beach.
Cons: In need of a little updating, but not bad.
Location: We stayed on the premises. There is a shopping mall for all Iberostars to share. We had lovely crepes and bought ourselves hats.
The husband and I wanted to celebrate just the two of us for our 15 years together. The Del Mar and neighbor Iberostars have a wonderful beach. We spent every day in the water. There was more seaweed this time of year than the last time I was here. (Dec. 2014) But still lovely. If you plan on going into the water, it is nice. If you just want to watch the water, there were plenty of chairs/beds available. The beach food bar was closed for renovations, but the drink bar was still open. I think we barely missed spring break season by a couple of days, so it was not too crowded like I had expected. Overall, lovely stay. Expect maybe a few mosquito bites, but that's because I attract them, hubby didn't get any. It is a more jungle-like resort than say the Maya (where I stayed last time). The Maya also has a wave pool and lazy river which is nice if you are bringing kids. But our experience at the Del Mar was great. We would definitely do it again.

Posted by , from Surprise, Arizona on Mar 26, 2018

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Comment from Hotel Management

Apr 21, 2018 by Quality Manager

Thank you for having chosen IBEROSTAR Paraiso del Mar for your recent vacations and for taking the time to share your review with us. We are truly glad to read that you chose our resort to celebrate your wedding anniversary,and we are happy to know that you had a great time thanks to our beautiful facilities, the exotic atmosphere, and the beach. It is in our hope to welcome you and your husband once again for another romatic getaway. Sincerely,

5 out of 5

Great hotel for families with kids! :)

This was a second time we stayed in this hotel and main reason we came back is the Kids Club. Every positive feedback you can find on the Web is true! Kids Club at Paraiso del Mar is very, very good! Our 5 y/o boy was excited to go there every day except for the days when we wanted him to be with us on the beach. Kids Club staff members are amazing! They are creative, energetic, super friendly, and attentive keeping the kids busy all day long from 9:30am till 10:30pm. Evening kids shows is another great experience, they will make your child feeling like a star acting on a real stage! Our family greatly appreciate Kids Club staff for making this vacation very special for our kid. Special thanks to the crew: Alberto, Karina, Karla, Hannia, Roy, Alan and Javier! Guys, you are great! Keep it up! See you next time! Truly yours, Tim and the family :)

Posted by , from NJ on Jan 5, 2018

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5 out of 5
3rd time at this resort. Great experience every time.

Posted by , from Iowa on Mar 25, 2017

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5 out of 5

Beautiful beaches

Pros: The beaches at Iberostar are clean and beautiful. We took a trip to a local beach and it was pretty bad. It made me appreciate our beach a lot.
Cons: The items in the hotel store were ridiculously overpriced. Biodegradable sunscreen (required on some tours/water activity) was $28 for a tiny bottle.
Location: The hotel is about 30 minutes from the airport. There's lots of tours available and parasailing, kayaking, jet ski on the beach.
Great place for a relaxing vacation! The beaches are amazing and the pool is beautiful. The restaurant options are pretty good. The Japanese restaurant is by far the best! All staff was friendly and made us feel comfortable. They speak multiple languages (English, Spanish, French, German, Russian, etc) making communication simple and clear. The Concierge was great in making us feel comfortable. Drinks were good; tip your bartender and they are even better! Check in and check out were quick.

Posted by , from Chicago on Sep 10, 2015

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Meals, snacks, and beverages included

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Taxes included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Property Features

Iberostar Paraiso Del Mar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Enjoy a summer holiday at Iberostar Paraiso Del Mar All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free. This 4-star Playa del Carmen property is smoke free.

  • 388 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • ATM
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (38.5 km / 23.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Paraiso Del Mar All Inclusive offers 388 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.

Don Alfredo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Puerto - This steakhouse serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golf driving range on site
  • Golfing nearby
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 25
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 15 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of No guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Please note, some room types at this property are not available when booking a stay with children.
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Del Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Del Mar All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.