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4.3 out of 5

"This was our first all inclusive and it set a very high bar for us-me, my husband and our 11 year old daughter. We arrived late Saturday night so we w ... " More

By a verified traveler on Sun 01 Dec 2019

Hotel Description

4-star beachfront property near Maroma Beach

On the beach

You'll be within half a mile (1 km) of Maroma Beach and 2 miles (3 km) of El Manglar Golf Course with a stay here. Tres Rios Ecopark and El Camaleon Mayakoba Golf Course are within 9 miles (15 km).

All-inclusive

This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 7 restaurants and perks like free buffet breakfast and free valet parking.

Free WiFi, balconies

In addition to flat-screen TVs with satellite channels, the 424 guestrooms offer free WiFi and balconies. Minibars, room service, and coffee/tea makers are also available.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Beach Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Near Pool

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Paraiso Beach All Inclusive ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Paraiso Beach All Inclusive

Everyone (9) Couples (2) Family (7)
4 out of 5

Posted by on Dec 30, 2019

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5 out of 5
This was our first all inclusive and it set a very high bar for us-me, my husband and our 11 year old daughter. We arrived late Saturday night so we weren't able to make dinner reservations until Sunday. We were still able to get reservations for 3 of the restaurants we wanted that week. The delicious food in the buffets were pretty much always available-except for a few hours mid-late afternoon until dinner at 6:30pm. None of us were disappointed or hungry on this trip-my husband likes to try new foods while my daughter and I are pretty picky, Everything you could need was within the resort itself, pharmacy, all types of foods and snacks, pools, cigar shop, spa, vendors came in and set up tables between the restaurants and the theater 3 of the nights we were there. It was like a cruise on land with large pools with swim up bars. You only had to unpack once and you were set for the week. None of us wanted to leave! Very family friendly-not a party place. We did not use the kids club, but we saw several children there having a good time. We were at the Beach resort-there are 4 more resorts on the same property but they all have their own pools, restaurants and designated beach areas. I did not feel short changed at all at the Beach location and we would absolutely stay here again! Oh, when they cleaned the rooms, they also arranged two towels into different animals on one of the beds! Nice touch and again cruise-like!

Posted by on Dec 1, 2019

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5 out of 5
Very beautiful. The massive pool, with the waterfall at one end, and multiple quiet areas was amazing. I loved seeking peacocks, swans, and other wildlife walking around the property.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Iberostar Paraíso del Mar & Beach

Thank you so much Dear Guest, We hope to see you soon, Best Regards,

4 out of 5
Very nice facilities and food selection was nice however the buffet was not great

Posted by on Jul 26, 2019

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Comment from Hotel Management

Aug 22, 2019 by Iberostar Paraíso del Mar & Beach

Dear Guest, Thank you so much for your review, We will take thif feedback and we will repor it directly to the different deparment envolded Best Regards,

4 out of 5
The service was great the people from wait staff togrounds keepers and the front desk were great. The food was good but not the best. Although I might add the fresh fruit was delicious 😋

Posted by on May 25, 2019

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5 out of 5
The staff are so nice and the place is so clean and accommodating. We plan on going back there next summer with my husband's two nieces.

Posted by on May 20, 2019

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5 out of 5
This property was BEAUTIFUL, the pictures online don’t do it enough justice. Staff was be very friendly and easy to get in touch with. Our room did have little ants though, which the staff was very quick about coming back to our room to clean up again. I mean the hotel is literally in the middle of a jungle so I guess it should be expected. I will say I wish they made the check out process more clear, it was never mentioned that we actually have to check out, with hotel and towel keys included. Usually we just leave everything in the room.

Posted by on Mar 28, 2019

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5 out of 5
Very large resort, nice, clean. Stuff is very friendly and helpful. We did not get rooms as requested through Travelocity but it’s better to communicate directly with the hotel. One huge buffet, and few restorans for dinner registration. Great food ( except French and Stake place) Beautiful pool, very big and long. Every day different activities. Beach had lot of see weeds but it’s depends if the season. Stuff is cleaning it non stop ( don’t forget allergy meds! Kids got skin rush from it for a few days) Beach has big waivers all the time, but it’s not deep, and still some area for swimming. Would recommend! Great time guaranteed!

Posted by on Mar 2, 2019

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4 out of 5
pool and beach were excellent. grounds were very pleasant to walk.

Posted by , from wis., us on Feb 23, 2019

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4 out of 5
Nice hotel and complex. Place was huge. Staff was very helpful and pleasant.

Posted by on Dec 31, 2018

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About the Iberostar Paraiso Beach All Inclusive

Location Carretera Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

  • Kayaking included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Taxes included
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Limited meals offered through room service
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Paraiso Beach All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Enjoy a summer holiday at Iberostar Paraiso Beach All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 7 restaurants and 4 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free. This 4-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (38.2 km / 23.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Paraiso Beach All Inclusive offers 424 air-conditioned accommodations with minibars and video-game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Gaming console
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Iberostar Paraiso Beach All Inclusive has 7 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Golf driving range on site
  • Golfing nearby
  • Basketball on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 25
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 15 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of No guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Beach
  • Iberostar Beach Paraiso
  • Iberostar Paraiso Beach
  • Iberostar Paraiso Beach All Inclusive
  • Iberostar Paraiso Beach All Inclusive Playa del Carmen
  • Iberostar Paraiso Beach Playa del Carmen
  • Paraiso Beach
  • Paraiso Beach Iberostar
  • Iberostar Hotel Paraiso Beach
  • Iberostar Paraiso Beach Hotel Playa Paraiso
  • Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Paraiso Beach All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Beach All Inclusive Playa del Carmen
  • Iberostar Paraiso Beach All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.