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4.3 out of 5

"Gorgeous grounds and pool area; amazing lazy river. " More

By a verified traveler on Sun 24 Apr 2022

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Hotel Description

Family-friendly 4-star aparthotel near Aquatica

On lake

At this Orlando aparthotel, you'll be within 3 miles (5 km) of Aquatica and 6 miles (10 km) of Orlando Vineland Premium Outlets. Pointe Orlando and Orange County Convention Center are also within 6 miles (10 km).

18-hole golf course

This smoke-free aparthotel features a golf course, a full-service spa, and 4 restaurants. Families will appreciate the arcade/game room, onsite laundry facilities, and supervised childcare. Enjoy the 4 outdoor tennis courts and perks like free WiFi.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 998 apartments also offer WiFi and pillowtop beds. Other amenities include iPod docks, 24-hour room service, and LCD TVs with satellite channels.

Room, 1 King Bed, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$299* Per night/room Jun 29 - Jun 30

Family Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Lakefront)

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott Orlando Grande Lakes ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Orlando Grande Lakes

Everyone (6) Couples (1) Family (5)
5 out of 5
Gorgeous grounds and pool area; amazing lazy river.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Assistant Front Office Manager

Dear Julie, thank you for your generous review of JW Marriott Orlando, Grande Lakes. We want our guests to leave well balanced and with replenished spirits; therefore, we are delighted to know you loved our inspiring surroundings and enriching amenities, including our beautiful pool and relaxing lazy river. We hope to welcome you again soon. Best Regards, Abby Danowitz, Assistant Front Office Manager

5 out of 5
you also get sue of the Ritz Carlton pools! very helpful because there is construction going on (4-1-22) that has the hot tubs at JW ripped up. The are putting in new hot tubs and waterside apparently. Very happy with the hotel, but they are very low key about all the amenities they have available. ASK! lots to do, we were not bored and barely left the hotel. nice place! Killer pool but it is the laziest lazy river (no current)

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 3, 2022 by JW Marriott

Thank you for your feedback and review.

2 out of 5
Our room wasn’t clean, and the sheets were not changed. There was hair on the sheets! Waited 2 hours for housekeeping to come. Staff was extremely rude and unhelpful. Not worth the money.

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 21, 2022 by Assistant Front Office Manager

Dear Amy, thank you for choosing us for your recent visit. We are genuinely sorry for the concerns you had with housekeeping. We always want to provide thoughtful and genuine hospitality from each member of our team, and we are grateful for the feedback that helps us shape quality, tailored experiences. We have addressed your comments and taken the proper action to ensure it is not repeated. We appreciate your patience and hope you will consider staying with us again. Best Regards, Abby Danowitz, Assistant Front Office Manager

4 out of 5
biking boating good dinners nice pool at the ritz

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Front Office Manager

Dear Eran, thank you for choosing JW Marriott Orlando, Grande Lakes, and for posting a review. We are delighted to know you had a great stay with us. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit. Best Regards, Julie Walsh, Front Office Manager

5 out of 5
We thoroughly enjoyed our weekend getaway to this property. The resort and restaurants were beautifully decorated and the pools and lazy river were wonderful.

Posted by on Aug 27, 2021

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Comment from Hotel Management

Aug 29, 2021 by Front Office Manager

Dear Bradley, thank you for your excellent review of JW Marriott Orlando, Grande Lakes. It is great to know you loved not only elegant resort and restaurants but also our premium amenities, including our pools, relaxing lazy river, and much more. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. We hope to see you soon. Best Regards, Julie Walsh, Front Office Manager

5 out of 5

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 12, 2021 by Manager

Hello Valued Guest, On behalf of our team at JW Marriott Orlando Grande Lakes, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Best Regards, Julie Walsh Front Office Manager

5 out of 5

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Resident Manager

Dear Guest, thank you for choosing JW Marriott Orlando, Grande Lakes, and for the wonderful rating. We pledge to provide the finest service and accommodations, and we are pleased you enjoyed your time with us. We hope you will choose us every time your travels bring you to the city. Best Regards, Jamie Caraher, Resident Manager

3 out of 5
The A/C in our room broke the first night. We woke up sweating since the air went out. They replaced the AC unit the second day but it still never got that cool in the room.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Resident Manager

Dear Guest, thank you for sharing about your stay with us. We apologize for in the inconvenience caused due to the AC unit in your room. We have addressed your comments and taken the proper action to ensure this is resolved immediately. We appreciate your patience, and we hope to host you again so we can show you our commitment to craft and quality Best Regards, Jamie Caraher, Resident Manager

5 out of 5
Everything was very accomidating . we enjoyed our stay and will stay on the property again. If i had anything negative it would be , for the price of the room I would expect free HBO and maybe SHOWTIME movie channels. Istay in resorts all over and most give you free movie channels , I hate Commercials. Also , Lunch , I do not like to eat outside when its 90 degrees outside , and the only other place was all the way at the other end of the Ritz. Other than that , we had a great time . Thank you , and keep up the great work !! Tom Lucas General Manager R.C.Hill Mitsubishi

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 27, 2019 by Resident Manager

Dear Guest, it was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. We are pleased to know how much you loved your overall stay with us and that you enjoyed our all-encompassing lifestyle at our luxury resort. We also appreciate your valuable feedback as it helps us improve your future experience. Thank you for choosing us, and we look forward to accommodating you again soon. Best Regards, Jamie Caraher, Resident Manager

5 out of 5

Beautiful hotel

We enjoyed our stay at the JW Marriot! It was our first time at this property and definitely won’t be our last. The lazy river was awesome! Bobby our server at the pool bar was so friendly and efficient. Only thing we were disappointed was there was a conference in the lobby area and bar one night which was loud and overwhelming for the kids and the canoes/paddle boats were closed due to renovations. Would have like to have rented them. Great food especially the sushi bar! Beautiful property!

Posted by , from canada on Aug 2, 2018

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About the JW Marriott Orlando Grande Lakes

Location 4040 Central Florida Pkwy, Orlando, FL 32837

Property Features

JW Marriott Orlando Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly JW Marriott Orlando Grande Lakes. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This 4-star Orlando aparthotel is smoke free.

  • 998 guestrooms or units
  • 26 levels
  • 4 dining venues
  • Deli
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 4
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Orlando Grande Lakes offers 998 air-conditioned accommodations with iPod docking stations and video-game consoles. Beds feature pillowtop mattresses. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Orlando aparthotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Primo - This restaurant specializes in Italian cuisine and serves dinner only.

Citron, An American Brass - This brasserie specializes in American cuisine and serves breakfast only. Open daily.

Whisper Creek Farm - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

The Lobby Lounge & Sushi - This sushi bar specializes in sushi and serves dinner only. Open daily.

Starbucks - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Parasailing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

THE RITZ-CARLTON SPA has 40 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 40
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 32 per day (in/out privileges)
  • Valet parking fee: USD 47 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grande Lakes JW Marriott
  • Grande Lakes Marriott Orlando
  • JW Grande Marriott Orlando
  • JW Marriott Grande Lakes
  • JW Marriott Grande Lakes Hotel
  • JW Marriott Grande Lakes Hotel Orlando
  • JW Marriott Orlando Grande Lakes
  • JW Orlando Grande Lakes Marriott
  • Marriott JW Orlando
  • Orlando JW Marriott
  • Jw Marriott Orlando Grande Lakes Hotel Orlando
  • JW Marriott Orlando Grande Lakes Hotel
  • Marriott Orlando Grande Lakes
  • JW Marriott Orlando Grande Lakes Resort
  • JW Marriott Grande Lakes Resort
  • JW Marriott Orlando Grande Lakes Orlando
  • JW Marriott Orlando Grande Lakes Aparthotel
  • JW Marriott Orlando Grande Lakes Aparthotel Orlando

You should know

  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.