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4.5 out of 5

"The A/C in our room broke the first night. We woke up sweating since the air went out. They replaced the AC unit the second day but it still never got ... " More

By a verified traveler on Mon 25 Mar 2019

Hotel Description

Family-friendly 4-star resort near SeaWorld® Orlando

On lake

Within 3 miles (5 km) of this Orlando resort, you'll find SeaWorld® Orlando and Discovery Cove. Also, Aquatica is within 3 miles (5 km) and Orlando Vineland Premium Outlets is within 6 miles (10 km).

18-hole golf course

This smoke-free resort features a golf course, a full-service spa, and 5 restaurants. There's fun for all ages with a lazy river and an arcade/game room, and supervised childcare is an added bonus. Enjoy the 4 outdoor tennis courts and perks like free WiFi.

Soaking tubs, comfy beds

Boasting deep soaking bathtubs, the 998 guestrooms also offer WiFi and pillowtop beds. Other amenities include iPod docks, 24-hour room service, and LCD TVs with satellite channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$249* Per night/room Jul 1 - Jul 2

Standard Studio Suite, 1 King Bed, Non Smoking, View (Lakefront)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Lakefront)

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Marriott Orlando Grande Lakes ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Orlando Grande Lakes

Everyone (7) Family (1)
5 out of 5

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 12, 2021 by Manager

Hello Valued Guest, On behalf of our team at JW Marriott Orlando Grande Lakes, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Best Regards, Julie Walsh Front Office Manager

5 out of 5

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Resident Manager

Dear Guest, thank you for choosing JW Marriott Orlando, Grande Lakes, and for the wonderful rating. We pledge to provide the finest service and accommodations, and we are pleased you enjoyed your time with us. We hope you will choose us every time your travels bring you to the city. Best Regards, Jamie Caraher, Resident Manager

3 out of 5
The A/C in our room broke the first night. We woke up sweating since the air went out. They replaced the AC unit the second day but it still never got that cool in the room.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 26, 2019 by Resident Manager

Dear Guest, thank you for sharing about your stay with us. We apologize for in the inconvenience caused due to the AC unit in your room. We have addressed your comments and taken the proper action to ensure this is resolved immediately. We appreciate your patience, and we hope to host you again so we can show you our commitment to craft and quality Best Regards, Jamie Caraher, Resident Manager

5 out of 5
Everything was very accomidating . we enjoyed our stay and will stay on the property again. If i had anything negative it would be , for the price of the room I would expect free HBO and maybe SHOWTIME movie channels. Istay in resorts all over and most give you free movie channels , I hate Commercials. Also , Lunch , I do not like to eat outside when its 90 degrees outside , and the only other place was all the way at the other end of the Ritz. Other than that , we had a great time . Thank you , and keep up the great work !! Tom Lucas General Manager R.C.Hill Mitsubishi

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 27, 2019 by Resident Manager

Dear Guest, it was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. We are pleased to know how much you loved your overall stay with us and that you enjoyed our all-encompassing lifestyle at our luxury resort. We also appreciate your valuable feedback as it helps us improve your future experience. Thank you for choosing us, and we look forward to accommodating you again soon. Best Regards, Jamie Caraher, Resident Manager

5 out of 5

Beautiful hotel

We enjoyed our stay at the JW Marriot! It was our first time at this property and definitely won’t be our last. The lazy river was awesome! Bobby our server at the pool bar was so friendly and efficient. Only thing we were disappointed was there was a conference in the lobby area and bar one night which was loud and overwhelming for the kids and the canoes/paddle boats were closed due to renovations. Would have like to have rented them. Great food especially the sushi bar! Beautiful property!

Posted by , from canada on Aug 2, 2018

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5 out of 5
Great stay beautiful hotel but was unaware of $30 overnight parking fees in addition to $35 resort fees.

Posted by , from Miami,Florida on Jul 16, 2018

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3 out of 5

Not as we remembered!

Pros: The lazy river and outdoor experience around the pool. Live music was pleasing.
The hotel seems a bit tired. Worn carpeting in stairways to pool area, worn, raised, carpeting in room. The lock on the bathroom door was broken in our room. There was no hot water on the morning we left at 6:30 a.m. for showering. Not so sure we will come back. When you pay the per night rate you pay for this hotel you expect these basic amenities to be flawless.

Posted by on Apr 3, 2018

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Comment from Hotel Management

Jun 21, 2018 by Manager

Dear Guest, Thank you for your recent stay and for the candid review. We want every guest who stays with us to have a rich experience with inspiring settings. We fell short of making that happen for you, and we apologize. We are very sorry for the issues with your shower. We are grateful for the feedback and we hope you will return for the seamlessly crafted stay you should have experienced this time. Best Regards, Jamie Caraher Resident Manager

5 out of 5

Great hotel!!

This hotel was amazing. My husband and I will be coming back

Posted by on Jun 12, 2017

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About the JW Marriott Orlando Grande Lakes

Location 4040 Central Florida Pkwy, Orlando, FL 32837

Property Features

JW Marriott Orlando Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 5 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. An outdoor pool, a spa tub, and a 24-hour fitness center are also featured at the family-friendly JW Marriott Orlando Grande Lakes. For a fee, parking is available. This 4-star Orlando resort is smoke free.

  • 998 guestrooms or units
  • 26 levels
  • 5 dining venues
  • 2 coffee shops
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 4
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando International Airport (MCO) (16.3 km / 10.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Orlando Grande Lakes offers 998 air-conditioned accommodations with iPod docking stations and video-game consoles. Beds feature pillowtop mattresses. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Orlando resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Primo - This restaurant specializes in Italian cuisine and serves dinner only.

Citron, An American Brass - This brasserie specializes in American cuisine and serves breakfast only. Open daily.

Whisper Creek Farm - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

The Lobby Lounge & Sushi - This sushi bar specializes in sushi and serves dinner only. Open daily.

Quench Poolside Bar - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. An outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Parasailing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

The Ritz-Carlton Spa has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 11
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 30 per day (in/out privileges)
  • Valet parking fee: USD 40 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grande Lakes JW Marriott
  • Grande Lakes Marriott Orlando
  • JW Grande Marriott Orlando
  • JW Marriott Grande Lakes
  • JW Marriott Grande Lakes Hotel
  • JW Marriott Grande Lakes Hotel Orlando
  • JW Marriott Orlando Grande Lakes
  • JW Orlando Grande Lakes Marriott
  • Marriott JW Orlando
  • Orlando JW Marriott
  • Jw Marriott Orlando Grande Lakes Hotel Orlando
  • JW Marriott Orlando Grande Lakes Hotel
  • Marriott Orlando Grande Lakes
  • JW Marriott Orlando Grande Lakes Resort
  • JW Marriott Grande Lakes Resort
  • JW Marriott Orlando Grande Lakes Resort
  • JW Marriott Orlando Grande Lakes Orlando
  • JW Marriott Orlando Grande Lakes Resort Orlando

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.