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"the front desk clerk Martha was fantastic. " More

By a verified traveler on Thu 05 May 2022

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Hotel Description

Family-friendly 3-star hotel near Disney's Animal Kingdom® Theme Park

In Kissimmee

You'll be within 2 miles (3 km) of Island H2O Live! and 6 miles (10 km) of Disney's Animal Kingdom® Theme Park with a stay here. Old Town and Disney's Blizzard Beach Water Park are also within 6 miles (10 km).

3 outdoor pools

This hotel features 3 outdoor pools and a poolside bar. There's fun for all ages with mini golf and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the gym and perks like free self parking and free WiFi.

Standard Room, 2 Double Beds (Pet Friendly)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$51* Per night/room Jul 14 - Jul 15

Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed (with Bunk Bed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Maingate Lakeside Resort ratings based on 49 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Maingate Lakeside Resort

Everyone (19) Couples (8) Family (16)
5 out of 5
the front desk clerk Martha was fantastic.

Posted by on May 5, 2022

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Comment from Hotel Management

May 5, 2022 by Jim

Hello Charles- Thank you for sharing the postive experience with our team member. We will be sure to pass on your comments.

1 out of 5
There was no breakfast as advertised. There was no clubs or golf balls for the 18 hole corse of golf. And it was dirty torn apart and over grown. The bar was shut down and boarded up. The restaurants were long gone. The grounds were filthy the game room was filthy and most of the games were broken. Now my room!! I had a safe with no way to use it a phone with no dial tone or buttons. I had loose tiles in the bath area stained carpet a broken ac unit stuck on. And my door had been kicked open at some point before my stay. The door would Flex and bend in half as I pulled it shut.

Posted by on Apr 20, 2022

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Comment from Hotel Management

May 2, 2022 by Jim

Hello Christopher- Thank you for your feedback- we apologize that we were unable to accommodate a more enjoyable experience for your visit. We will work hard to improve on those items.

2 out of 5
It took one hour to check in at 10pm, lobby was full of guests complaining about the cleanliness of their rooms. Room had 1 dead roach and live ants, smelled of disinfectant (not unexpected these days), and no waste basket.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 9, 2022 by Jim

Hello Wayne- thank you for sharing your feedback. We do apologize for any inconvenience you ay have experienced while our guest.

1 out of 5
Abhorrent conditions. Roaches crawling in rooms and lobby. Still haven’t been issued my requested refund; hotel staff is dodging Travelocity’s calls

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 7, 2022 by Jim

Hello Jaycee- Thank you for your feedback. We do apologize for falling short in meeting your expectations.

2 out of 5
This properly was severly rundown i am glad i was ghere by myself and did not have my family with me. The paint was chipping, the bathroom door had a hole in it. There was plaster dust on the counters. Over all. If your a sincle man ok. Otherwise i wouof jot stay here. Even than i probably woulnt for the cost.

Posted by on Mar 27, 2022

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Comment from Hotel Management

Apr 9, 2022 by Jim

Hello Jeremy - thank you for your feedback . We apologize we were unable to accommodate your expectation and will work hard to focus on the items you have noted.

1 out of 5
Mold in the wall , air conditioning sound it like aircraft, everything was dirty

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 23, 2022 by Jim

Hello Maikel- Thank you for your comments- we do apologize if we fell short in the housekeeping area. We will be working hard on the items you have identified.

1 out of 5
This place is disgusting, everything was horrible. The place stinks, and everything was dirty. Need at a updated in the facility. Don’t stay here!!

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 15, 2022 by Jim

Hello May- thank you for your post- we do apologize we were unable to meet your expectations.

1 out of 5
I like nothing about it. Could not even walk in the room open the door and the smell/odor in there cause me to immediately turn around. Check in and checked right back out.

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 22, 2022 by Jim

Hello Lisa- Thank you for your feedback. We apologize for any difficulty you may have experienced.

1 out of 5
This resort would have great potential if they put in the effort when it comes to maintenance. Our room was disgusting, mold, spider webs, and one day I found a cockroach, THIS COCKROACH WAS ON STEROIDS, it was the scariest thing ever.

Posted by on Feb 21, 2022

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Comment from Hotel Management

Feb 21, 2022 by Jim

Hello Emika- thank you for your post. We do apologize for falling short in meeting your expectation. Your comments will be reviewed with both our maintenance and housekeeping managers to better focus on these issues.

1 out of 5
This resort was the worst experience I've had traveling. I want to be kind but there's only so much that I can do or can be said that denotes a remotely good experience. Dirty, run down, moldy, cockroaches, and bad service with the exception of one man. If you have a concern, their guest services won't pick up the phone. You will lokely be transferred to a different department that can't help you. I called 8 times over the course of hours with no answer. The woman I spoke to in person was unnecessarily rude. We booked this months in advance and were sorely disappointed. If I had not been charged as much as I was, as I was charged a resort fee and a deposit in additionto what I paid on Travelocity, I would have taken the whole family to a different hotel where it was cleaner, better maintained, and felt safer. I do not advise anyone to stay here and I will never be coming here again. I have a larger, full review on Google with more details than this 1500 characters Travelocity will afford me.

Posted by on Feb 15, 2022

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Comment from Hotel Management

Feb 16, 2022 by Jim

Hello Olivia- thank you for your comments- we do apologize for your less than accommodating experience. I am forwarding your comments on to our management team so that we may better address these issues.

Property Features

As a guest of Maingate Lakeside Resort, you'll find 3 outdoor swimming pools, a fitness center, and a children's pool. You can enjoy a drink at the pool bar. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3200 square feet (297 square meters) and includes a conference center. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Maingate Lakeside Resort. Free self parking is available. This 3-star Kissimmee hotel is smoke free.

  • 475 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3200 sq ft of conference space
  • 297 sq m of conference space
  • Built in 1973
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Microwave in a common area
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Maingate Lakeside Resort offers 475 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Pillowtop beds feature premium bedding. 32-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • Pillowtop beds
  • Private outdoor space
  • LED television
  • Satellite channels
  • Refrigerator
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per accommodation, per night, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Resort fee: USD 13.62 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • In-room safe
  • In-room safe and safe insurance
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Maingate
  • Lakeside Maingate Resort
  • Lakeside Resort Maingate
  • Maingate Lakeside
  • Maingate Lakeside Resort
  • Maingate Resort
  • Best Western Lakeside Florida
  • Best Western Lakeside Kissimmee
  • Best Western Lakeside Orlando
  • Maingate Lakeside Hotel Kissimmee
  • Maingate Lakeside Resort Kissimmee
  • Maingate Lakeside Kissimmee
  • Maingate Lakeside Resort Hotel
  • Maingate Lakeside Resort Kissimmee
  • Maingate Lakeside Resort Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.