4.2 out of 5

"Great stay! We will stay there again next time in Orlando. " More

By a verified traveler on Thu 09 Aug 2018

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Hotel Description

Family-friendly 4-star resort near Epcot®

In suburbs

Within 6 miles (10 km) of this Kissimmee resort, you'll find Celebration Golf Club and Disney Springs®. Disney's Animal Kingdom® Theme Park and Epcot® are also within 6 miles (10 km).

Free water park, health club

This smoke-free resort features free water park access, a full-service spa, and 6 restaurants. There's fun for all ages with a children's pool and a theme park shuttle, and in-room childcare is an added bonus. Enjoy the 2 outdoor pools and perks like free WiFi.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1416 guestrooms also offer 24-hour room service and Smart TVs with cable channels. Other amenities include WiFi, wired Internet, and Netflix.

Room, 2 Queen Beds, View (Florida View Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$189 per night

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Emerald Bay Room, 2 Queens, Main Atrium View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King, Main Atrium View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Emerald Bay Room, 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Gaylord Palms Resort & Convention Center ratings based on 109 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Gaylord Palms Resort & Convention Center

Everyone (26)
1 out of 5
This was our wedding night and they assigned us a dirty room. It was a long day with the wedding we were tired. The manager gave us another room and room service. I just wanted to go home. Imagine arriving to the room on your grooms arms to see sheets and towels on the ground. Needless to say we simply walked in to the suite they gave us after. Nothing can bring that moment back, certainly not a bigger room. They ruined our wedding night.

Posted by on Feb 4, 2019

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4 out of 5
When we got there, our rooms which had been confirmed, were wrong. We had booked two rooms, and they had one of them for completely different dates. They did quickly fix the situation and were very pleasant, but blamed it all on Travelocity. When we got to the rooms...one of them obviously had not been cleaned, with gummy bears on the floor and lipstick marks on the duvet. They moved us to another room after another long wait and confusion with the bell hop. The new room had dirty decorative pillows on the bed...sigh..it was a long night. They did their best to make it all right, and overall...after the crazy check in night...we had a very pleasant stay.

Posted by on Jan 8, 2019

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5 out of 5
Amazing Hotel, so much to do, definitely priced high for most families to eat, shop and enjoy the shows.

Posted by on Jan 2, 2019

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5 out of 5
Beautiful hotel excellent service! Hotel staff were friendly and accommodating. Will definitely stay there again!

Posted by on Dec 30, 2018

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2 out of 5
Front desk only had 1-2 people working and line to wait was very long. I went to concierge's desk and she took my info and said the manager would call me. Days later, home now, no phone call yet. Beautiful resort but many uninformed rude staff members. They advertise items that were NOT available, and most of all sold me the room on a lie. Paid for Christmas time away, and was disappointed.

Posted by on Dec 27, 2018

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1 out of 5
We were scheduled to have 2 rooms close together, they were on opposite sides of each other. Check in was at 4 we didn’t get into our room til 6. We were told we would be in one room and when we went back to get the key our rooms were switched. While checking in we were left at the counter for 30 mins alone. Overall a terrible experience, this hotel is a great place to stay but we will not be going back due to this terrible experience.

Posted by on Dec 24, 2018

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5 out of 5
From Valet to check out, my family and I enjoyed every moment we were in the resort. Both of my children said this was the best place to stay in all of Orlando and we come down here often.

Posted by , from Ponte Vedra, FL on Nov 19, 2018

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4 out of 5

Posted by on Nov 12, 2018

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5 out of 5
Great stay! We will stay there again next time in Orlando.

Posted by on Aug 9, 2018

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5 out of 5
Great hotel! Very clean with many activities for the family !

Posted by on Jul 30, 2018

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About the Gaylord Palms Resort & Convention Center

Location 6000 West Osceola Parkway, Kissimmee, FL 34746

Property Features

Gaylord Palms Resort & Convention Center offers its guests a full-service spa, a complimentary water park, 2 outdoor swimming pools, and 2 spa tubs. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 406662 square feet (37780 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the family-friendly Gaylord Palms Resort & Convention Center. Parking is available for a fee. This 4-star Kissimmee resort is smoke free.

  • 1416 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 406662 sq ft of conference space
  • 37780 sq m of conference space
  • Built in 2002
  • Bar by the pool
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (29.9 km / 18.6 mi)
  • Property shuttles: Free theme park shuttle; area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Gaylord Palms Resort & Convention Center offers 1416 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Smart televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Kissimmee resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Old Hickory Steakhouse - This restaurant serves dinner only.

MOOR - This seafood restaurant serves lunch and dinner.

Villa de Flora - This family restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, and dinner.

Wreckers Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Gaylord Palms Resort & Convention Center has an outdoor family pool and an outdoor adult pool. The resort's health spa has a fitness center with cardiovascular and strength-training equipment.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Relâche Spa

Soothe your senses and refresh your look at Relâche Spa. The "Best of Florida" services feature signature massages, exclusive treatments, the rejuvenating Bamboo Massage and the skin-reviving Intraceuticals Oxygen Facial. Also on offer are a sauna and spa tub, body scrubs and wraps, aromatherapy, manicures and pedicures, reflexology and waxing.

  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at 4 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.35 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 25.50 for adults, USD 10.00 and USD 25.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 24 per night (in/out privileges)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gaylord Palms
  • Gaylord Palms Kissimmee
  • Gaylord Palms Resort
  • Gaylord Palms Resort Kissimmee
  • Palms Gaylord
  • Gaylord Palms Hotel Kissimmee
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Orlando
  • Gaylord Resort
  • Gaylord Palms Resort Orlando
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Convention Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.


50% Off Shows including Pirate’s Dinner Adventure and Mango’s Tropical Cafe

Book a stay in any room type or rate plan now-June 30, 2019 for travel January 1-June 30, 2019 and receive 50% off the price of shows through Pirate’s Dinner Adventure or Mango’s Tropical Cafe.

Full details provided at check-in. Reservation for excursions must be made by visiting the Local Expert concierge desk located in the hotel lobby. Shows must be purchased by June 30, 2019, for redemption by June 30, 2019. A maximum of 2 tickets per show may be purchased using this offer. Offer is only valid for shows through Pirate’s Dinner Adventure or Mango’s Tropical Café in Orlando carried by Local Expert. Additional tickets may be purchased at the regular retail rate. Taxes are included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.