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"Room was clean and well-stocked with all the essentials. The resort property was nicely landscaped, and had plenty of activities, shops, and pools. Ho ... " More

By a verified traveler on Wed 18 Jul 2018

Hotel Description

Family-friendly 3.5-star resort near Disney's Animal Kingdom® Theme Park

In suburbs

Your stay at this West Kissimmee resort places you within 6 miles (10 km) of Disney's Animal Kingdom® Theme Park and ESPN Wide World of Sports. Old Town and Disney's Hollywood Studios® are also within 6 miles (10 km).

Water park, outdoor tennis court

This resort features a water park, a marina, and 2 restaurants. Bring the family and enjoy the children's club, mini golf, and children's pool. Enjoy the 13 outdoor pools and perks like free self parking and a free theme park shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 1708 guestrooms also offer free WiFi and flat-screen TVs with cable channels. DVD players, room service, and coffee/tea makers are also available. Housekeeping is available once per stay.

Deluxe Studio (Villa)

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$99* Per night/room Oct 17 - Oct 18

Villa, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 12 Max

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Grand Villa, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Westgate Town Center Resort ratings based on 43 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Town Center Resort

Everyone (7) Couples (2) Family (2)
5 out of 5
Everything on this resort was fine They have a waterpark for kids it will cost but waterpark doesn’t? The villa was clean the area is nice close to everything I enjoyed my short stay and will be back

Posted by , from Ozone Park NY on Apr 17, 2019

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Comment from Hotel Management

May 15, 2019 by Westgate Customer Care

We appreciate the fantastic rating on your experience. We are delighted to know that you enjoyed your time with us. We are honored to have had the chance to serve you, and we hope to see you again soon. Kindly, Britney

1 out of 5
The wait to check in was awful. There was a lady who was in walker who had to wait in hour in. Awful customer serv king line

Posted by on Apr 8, 2019

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Comment from Hotel Management

May 15, 2019 by Westgate Customer Care

Thank you for your candid feedback. Please accept our apologies that your stay did not start off on a positive note due to your check-in experience. We understand that your time is valuable, and we do apologize for any wait at check-in. There have been times where system issues hinder the check-in process. Our team is always doing everything in their power to ensure that the process moves along smoothly. Your situation lets us know that there is improvement needed in this area, and it will be passed along to management. We truly value your business, and sincerely hope you allow us the opportunity to welcome you back in the future. Kindly, Britney

5 out of 5
The staff was helpful and friendly, the facilities were clean and modern. My accommodations was handicap accessible and that made my stay one of my he best experiences I’ve had since vacationing in Florida

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 16, 2019 by Westgate Customer Care

We appreciate the fantastic rating on your experience. We are delighted to know that you enjoyed your time with us. We are honored to have had the chance to serve you, and we hope to see you again soon. Kindly, Britney

5 out of 5
Everything was great I will be back very soon me and my family enjoyed ourselves

Posted by on Mar 4, 2019

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Comment from Hotel Management

Mar 13, 2019 by Westgate Customer Care

Thank you for leaving a review. We are happy to hear you enjoyed your time with us and we hope to welcome you back soon! Kind regards, Courtney

5 out of 5
Staff was excellent and strives to please. Rooms were very clean and well maintained.

Posted by , from Ontario Canada on Feb 24, 2019

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Comment from Hotel Management

Mar 21, 2019 by Westgate Customer Care

Rick, We are delighted that you had a great stay with us at the Westgate Town Center Resort & Spa. We look forward to seeing you again next time you travel into this area. Best Regards, Jackie

5 out of 5
Everything was perfect. Fast service,my room was ready when we checked in and was clean no problems

Posted by on Feb 12, 2019

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Comment from Hotel Management

Mar 21, 2019 by Westgate Customer Care

Thank you for posting such great review of the Westgate Town Center Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Best Regards, Jackie

1 out of 5
Arrived four hours after check in time and the room still wasn't ready, once inside the room, it still was not clean, the bathroom sink was getting stopped up.

Posted by on Jan 9, 2019

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Comment from Hotel Management

Jan 12, 2019 by Westgate_CustomerCare

Thank you for your review. We regret to hear that your stay with us was anything less than exceptional. We understand that your time is valuable, and we do apologize for any wait at check-in. As our valued guest, you deserve a room that has been perfectly prepared for your arrival down to the very last detail. We do apologize that your room’s conditions were not up to par with our typical standards in regards to cleanliness. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

2 out of 5
They spend a lot more time on the landscape than on room updates and cleaning. Look great from outside, but in the room, not so much. Very cheap toiletries and supplies. They definitely do not go the extra mile.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 12, 2019 by Westgate_CustomerCare

Thank you for your review of Westgate Town Center Resort & Spa. It saddens us to see that you may have had some concerns during your visit. We are currently working on upgrading many of our features and appreciate our guests' patience during this process. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards, Sam

4 out of 5

Wonderful property, salespeople too aggressive.

Pros: Very nice accommodations. Vast property, with lots of activities and pools.
Cons: Tone down the sales tactics...
Location: Only minutes from Disneyworld parks. Walmart and other convenient shopping right across the street.
Room was clean and well-stocked with all the essentials. The resort property was nicely landscaped, and had plenty of activities, shops, and pools. However, beware of their "pushy" timeshare sales tactics. The on-site waterpark costs an additional substantial FEE per person, unless you go on their timeshare tour. Also, their salespeople called our room EVERY morning at 8:30 am, to invite us on their timeshare tour. With that said, I've stayed at Westgate Resorts many times, and have always been satisfied with the experience.

Posted by , from New York on Jul 18, 2018

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Comment from Hotel Management

Aug 30, 2018 by Westgate Customer Care

Thank you for taking the time to leave a review. We are thrilled to hear you enjoyed so many aspects of your vacation such as the location, the room, the pool and the multiple amenities we offer. It is definitely not our intention to make you feel pressured in any way from anyone on our staff. We are always looking to improve and your feedback is of great help. We are so glad that you enjoyed your time with us and we eagerly await your return!  Best regards, Cali

3 out of 5
I booked 4 room. The room were decorated nice and the grounds were beautiful. However, wrong information from some staff. 1 room had a dirty coffee pot and after several attempts at a replacement it was never delivered. Another room had dirty crusty blankets on the bed and were never changed out. Another room the washer wouldn't drain and it took a day for someone to come check it out. The last room, the kitchen sink drained very slow and after dropping something on the floor it was noticed that there was animal poop under the bed. unfortionently it was found our last day there. As much as I loved the atmosphere i wouldn't stay here again.

Posted by , from Texas on Mar 24, 2018

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Comment from Hotel Management

May 10, 2018 by Westgate Customer Care

Hi Pat, Thank you for leaving feedback on your recent experience. We are delighted to know that you enjoyed the great environment at the resort. We regret to learn that you may have encountered many inconveniences due to the state of your rooms. Cleanliness is of priority to us, and our housekeeping team is in place to ensure that each unit is up to par prior to your arrival. We hope that our front desk staff was made aware of any housekeeping and maintenance issues to be addressed. We will review this with our team, as we are always looking for areas in which to improve. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Kylie

About the Westgate Town Center Resort

Location 7700 Westgate Blvd., Kissimmee, FL 34747

Property Features

Westgate Town Center Resort offers its guests a water park (surcharge), a marina, 13 outdoor swimming pools, and 13 spa tubs. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this resort measures 15443 square feet (1435 square meters) and includes a conference center. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Westgate Town Center Resort. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Kissimmee resort.

  • 1708 guestrooms or units
  • 8 levels
  • 29 buildings
  • 2 dining venues
  • 15443 sq ft of conference space
  • 1435 sq m of conference space
  • Built in 1982
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 13
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Indoor tennis courts - 2
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (40.7 km / 25.3 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Westgate Town Center Resort offers 1708 air-conditioned accommodations with DVD players and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided once per stay.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (once per stay)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Drafts Sports Bar - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.

Sids Bistro - This bistro serves lunch and dinner.

Cordovano Joes - This restaurant specializes in pizza.

Room service (during limited hours) is available.

Nearby Activities

Indoor tennis courts, an outdoor tennis court, a marina, and a water park (surcharge) are featured at the resort. 13 outdoor swimming pools and 13 spa tubs are on site. In addition to a children's pool, other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 170.00 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the property using the information on the reservation confirmation received after booking.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 12.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10.95 per person (approximately)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Town Center Westgate
  • Westgate Town
  • Westgate Town Center
  • Westgate Town Center Condo
  • Westgate Town Center Condo Kissimmee
  • Westgate Town Center Kissimmee
  • Westgate Town Center Resort Kissimmee
  • Westgate Town Center Resort
  • Westgate Town Hotel Kissimmee
  • Westgate Town Center Resort Spa
  • Westgate Town Center
  • Westgate Town Center Resort Resort
  • Westgate Town Center Resort Kissimmee
  • Westgate Town Center Resort Resort Kissimmee
url importing https://www.travelocity.com/Orlando-Hotels-Westgate-Town-Center-Resort.h426819-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.