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"I liked all the extras/ amenities. Pool was beautiful. The only negative I have was we had some very loud neighbors 1 night of our stay (until 3am) th ... " More

By a verified traveler on Wed 18 Aug 2021

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Hotel Description

Family-friendly 3.5-star resort near Falcon's Fire Golf Club

On lake

At this Kissimmee resort, you'll be within 3 miles (5 km) of Falcon's Fire Golf Club and 6 miles (10 km) of Orlando Vineland Premium Outlets. Disney Springs® is within 6 miles (10 km) and Epcot® is within 9 miles (15 km).

Poolside dining

This resort features a full-service spa, 2 outdoor pools, and 9 outdoor tennis courts. Bring the family and enjoy the mini golf, playground, and arcade/game room. Unwind with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and a shopping center shuttle.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 466 guestrooms also offer free WiFi and washers/dryers. Flat-screen TVs come with cable channels, and other amenities include sitting areas and refrigerators.

Suite, Multiple Beds, Kitchenette (1 Sleeper Sofa)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$99* Per night/room Dec 1 - Dec 2

Deluxe Suite, 1 Bedroom, Kitchen (1 Sleeper Sofa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 3 Bedrooms (Full Kitchen)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Star Island Resort and Club ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Star Island Resort and Club

Everyone (10) Couples (4) Family (10)
5 out of 5

Posted by on Aug 27, 2021

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4 out of 5
I liked all the extras/ amenities. Pool was beautiful. The only negative I have was we had some very loud neighbors 1 night of our stay (until 3am) that made sleeping almost impossible. Overall very nice place to stay. I would stay there again

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 19, 2021 by jalyn w

Thank you for taking the time to share your experience. We are glad that several parts of your stay met or exceeded your satisfaction especially the nice comments about our amenities. Please accept our apologies for any inconvenience

2 out of 5
Found a roach crawling out from the stove and a smaller roach on the dinner table. The wifi kept going off. The beds smelled like cigarettes and the sofa beds were very uncomfortable to sleep in.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 12, 2021 by Jalyn W

Thank you for taking the time to write a review. I am terribly sorry that you did not enjoy your time and your stay was not as expected. We will be sure to investigate the issues you reported. Thank you.

2 out of 5
The first room we were assigned on the 3rd floor of building 11 was atrocious! We had a filthy fridge door, it was also leaky (they put a pitcher inside to catch the water leaking). The bathrooms walls were filthy and the toilets took 2-3 attempts to flush. There was stains in the shower curtains, on the walls and floors in the bathrooms. Patio doors were filthy and the patio fan was covered in dust and webs. Hair was also found in the hot tub and the bed made us feel as though we were sleeping upside down. The washer/dryer was on its last leg and was literally tilted back where the two front legs were off the ground so we couldn’t use it unless we endured the sound of demolition that was coming from it. We had no tissue or supplies for the let out beds upon arrival and on top of all of that …. WE FOUND ROACHES!!! I immediately called customer service just to be told “that’s expected in Florida” …. Funny how this is our third trip in three years to Florida and we’ve NEVER Had roaches in our other hotel rooms! The water also stink terribly! We were offered to have someone come spray or move so we opted to be moved. The new room on the 1st floor of building 13 was no prize but the fridge was clean and didn’t leak. The patio was also cleaner but the sliding bathroom door did not close and was off track. The pool was nice, the restaurant/gift shop is over priced and food was mediocre at best. This place is in need of a SERIOUS renovation! Choose elsewhere if possible!!!!!

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 7, 2021 by Jalyn W

I want to begin apologizing for any inconvenienced during your stay and to thank you for your time and information when sharing your experience. The comfort and safety of our owners and guests are of utmost importance to us. Your concerns will be heard by the proper department.

3 out of 5
Star Island looks great when you first get there, but you can’t go by the first impression. Check in staff was incompetent, nasty, and lie right to your face. The room we had was dirty even though we waited an hour after check in to get it. Promise of a credit from management never happened.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Jalyn W

Thank you for your feedback. This allow us to continue to enhance the vacation experience at our resort. We are sorry our service was below your expectations which is unfortunate. We will address the mention issues with the correct department heads. Please let us know if there are opportunities to make your stay better in the future.

2 out of 5
The property was perfect, and the staff at the front desk and bar were great. The only issue I had was that my room joins another, and I couldn’t sleep when I wanted to:

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 26, 2021 by Guest Relations

Thank you for taking the time to write a review. I apologize the accommodations were not as expected and did not fit your family’s needs. We appreciate your feedback and will be sure to review your concerns.

5 out of 5
Our unit was very nice and big and had plenty of room two bathrooms fish nice pool bars the only thing bad was the Internet didn’t work very good

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 13, 2021 by Guest Relations

Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.

2 out of 5
To be honest nothing stood out to me. Only thing i appreciated was the kids playground. It was nice and pretty clean.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 7, 2021 by Guest Relations

Thank you for taking the time to share your experience. We are glad that you enjoy some of our activities . We are sorry to hear we did not make a better impression on you. We hope in the future you give us the opportunity to be your host again.

5 out of 5

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 26, 2021 by Guest Relations

Greetings from Star Island Resort. Thank you for taking the time to write a review. I am glad you enjoyed your spacious villa and your time at Star Island Resort. We hope to have the pleasure of welcoming you back to our resort soon. Warm Regards.

5 out of 5
Property is very nice and conveniently located near lots of stores.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 26, 2020 by Guest Relations

Thank you for taking the time to review our property. We are happy to hear that you enjoyed your accommodations and activities at Star Island. We look forward to your next visit!

About the Star Island Resort and Club

Location 5000 Avenue Of The Stars, Kissimmee, FL 34746

Property Features

Star Island Resort and Club offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, spa services, and a terrace are also featured at the family-friendly Star Island Resort and Club. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Kissimmee resort.

  • 466 guestrooms or units
  • 3 levels
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 9
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Washer/dryer
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle; theme park shuttle
  • Parking: Free self parking

Room Amenities

Star Island Resort and Club offers 466 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. This Kissimmee resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Washer and dryer
  • Sitting area
  • Jetted tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 11:00 AM.

Star Island Resort and Club has a restaurant on site.

The Star Bar - This bar is located by the pool.

Nearby Activities

2 outdoor swimming pools are on site along with outdoor tennis courts and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Playground on site
  • Basketball on site
  • Bicycle rentals on site

Spa Services

Celebrity Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property is cleaned with disinfectant
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay
  • Cleaning fees vary based on unit and length of stay
  • Resort fee: USD 17.03 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 11 per person (approximately)
  • A late check-out fee will be charged
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Island Resort Club
  • Island Star
  • Star Island
  • Star Island Club
  • Star Island Club Kissimmee
  • Star Island Resort
  • Star Island Resort & Club
  • Star Island Resort & Club Kissimmee
  • Star Island Resort Club
  • Star Resort
  • Star Island Resort Club Kissimmee
  • Star Island Hotel
  • Star Island Resort Orlando
  • Star Island Resort And Club Hotel Kissimmee
  • Fairfield Star Island Resort
  • Star Island Resort Club
  • Star Island And Club Kissimmee
  • Star Island Resort and Club Resort
  • Star Island Resort and Club Kissimmee
  • Star Island Resort and Club Resort Kissimmee

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.