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"The room need some routine mainenance done, i.e. the door had to be slammed to latch, the toilet ran constantly, the floor needed cleaned in a couple ... " More

By a verified traveler on Sat 08 Feb 2020

Hotel Description

Family-friendly 3-star hotel near Fun Spot America

Close to airport

Within a 10-minute walk of the hotel, you'll find Fun Spot America and Old Town. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. Bring the family and enjoy the children's pool, free theme park shuttle, and playground. Enjoy the 24-hour fitness center and perks like free self parking and a free shopping center shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 614 guestrooms offer free WiFi and free wired Internet, as well as TVs. Hair dryers, safes, and ironing boards are also available.

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$37* Per night/room Jul 7 - Jul 8

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 317 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (61) Couples (9) Family (26)
1 out of 5
Checked in and asked for the renovated section, lady lied and said she put us in the section. Looked like nothing was ever renovated after I had called before booking to make sure it was an up to date hotel. Our room had a lizard crawling all over the wall, after calling twice for someone to come to our room the manger had an attitude about it and so did the guy who they sent (20 minutes after the call). I had two kids with me a 3 yr old and a 1 yr and did not appreciate how it was managed. Once our room was checked the guy left the room with an attitude slamming the door behind him. This is the last time I will ever spend my money on this hotel. I will never recommend this location to my family who are constantly traveling.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 23, 2020 by Manager

We apologize for the sub-par services and have reviewed your concerns with our management team.

3 out of 5
The room need some routine mainenance done, i.e. the door had to be slammed to latch, the toilet ran constantly, the floor needed cleaned in a couple of areas.

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 10, 2020 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

4 out of 5
The room was very clean. The staff was nice, friendly, and helpful.

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 6, 2020 by Manager

Thanks for staying with us. We appreciate your feedback!

1 out of 5
What is that? Omg the place is a dump starting by the deplorable condition of the front desk and staff all the way to the see thru windows in the room and the extremely smelly carpets! People please stay away this place feels like it will give you a virus or something dangerous! Walked in with my kids and ran right out!

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 30, 2019 by manager

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

1 out of 5
Pros: • The location was interesting and is close to the "old town" stores. • Microwave and fridge in room. • Plenty of storage drawers. • Courteous staff member at front desk. Cons: • Lobby ceiling tiles were ready to fall. Paint peeling up. • Minimal lighting and outlets. • The bathroom was the worse! Peeling paint, dirt build up behind door, crazy amount of rust delaminating the years of paint on hinges. Several chips from floor. • Paint peeled up and torn from vanity wall. • No locking safe which is a bit surprising considering the multiple posted warnings of safety in the area. • Thin walls. Could hear the drunks constantly stomp up and down the stairway - didn't sleep well. I had booked several nights online, but transferred to another hotel after one night. Unfortunately for my family and I, Serelago would not reimburse the remaining 3 nights. TLDR: It was awful.

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by Nicole

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments

1 out of 5

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by Nicole

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments

4 out of 5
We loved that each room had a queen bed, twin bunk beds, and a single twin that gave room for our large family group. A TV for the queen bed and another for the twin beds was great. We didn't like that only the person who made the reservations was allowed to check in (even with the confirmation receipt), and it left some of our party waiting for 1-4 hours.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Nov 5, 2019 by Manager

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

1 out of 5
Very poor. Has roaches and bugs in the refrigerator and in the bed. And don't refund me the money. Bad services. I got an allergy because of the room. Total disappointment. Had to spend more money in this vacation because of that. And stay in another hotel and pay more for the other hotel. In other words i pay 2 hotels in this vacation. Really mad for this stuff.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 11, 2019 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards, Luis Gonzalez General Manager

2 out of 5
The rooms weren’t very clean. There was a roach in the bathroom. The bed was extremely bumpy and uncomfortable.

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 30, 2019 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Sincerely, Seralago Hotel and Suites

4 out of 5
The place was quiet, comfortable. However needs to be updated, old, dusty. Dingy

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by manager

Dear Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Luis Gonzalez General Manager

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. Self parking is free. This 3-star Kissimmee hotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando Intl. Airport (MCO) (33.2 km / 20.6 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Kissimmee hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 AM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 10 per accommodation, per night
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 9.00 per accommodation, per night

The resort fee includes:

  • Shuttle service
  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Pet fee: USD 10 per accommodation, per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel & Suites Main Gate East Hotel
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.