"If I'm going to spend most of my time in a park like Universal or Disney. I can't see paying hundreds of dollars for a comfortable bed to sleep in. S ... " More

By a verified traveler on Fri 31 Aug 2018

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Hotel Description

Family-friendly 3-star hotel near Fun Spot America

In Kissimmee

Your stay at this Kissimmee hotel places you within a 10-minute walk of Fun Spot America and Old Town. Falcon's Fire Golf Club and Lake Buena Vista Factory Stores are also within 3 miles (5 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. There's fun for all ages with a children's pool and a theme park shuttle, and barbecue grills are available on site. Enjoy the 24-hour fitness center and perks like free self parking and a free shopping center shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 614 guestrooms offer free WiFi and free wired Internet, as well as TVs. Other amenities include hair dryers, ironing boards, and free toiletries.

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$39 per night

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 271 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (51) Family (4)
2 out of 5

Posted by on Oct 23, 2018

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Comment from Hotel Management

Oct 23, 2018 by manager

We are sorry you were unhappy- I have shared your comments with the team to find solutions that will enhance the guest experience.

4 out of 5

Posted by on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by manager

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

3 out of 5

Paying a huge Amount of money!

Pros: The rooms were reasonably priced and clean.
Cons: Honestly it was just what I needed, a comfortable bed to sleep in while I spent most of my time elsewhere!
Location: The hotel was between Universal and Disney! Plus plenty of restaurants nearby!
If I'm going to spend most of my time in a park like Universal or Disney. I can't see paying hundreds of dollars for a comfortable bed to sleep in. Seralago is for the budget minded person, a good place to stay! If your spending a huge amount of time in your hotel room, then perhaps a higher priced hotel would be OK. Even then I can't see paying a huge amount for a room, but that's just me. The hotel was clean and the bed was comfortable and the TV was fine.

Posted by , from Memphis Tn. on Aug 31, 2018

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Comment from Hotel Management

Aug 31, 2018 by manager

Thank you for the score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

4 out of 5
Seralago is a good hotel overall. It's got everything your family would want, a great size pool, cool murphy beds in the suites, a place to eat, friendly staff that was welcoming, plenty of parking that was well lit. My only complaint was the rooms were a little musty and out dated, but after traveling a good deal of Orlando, most of them are... so in comparison, the Seralago is a good hotel. We'll stay there again :)

Posted by on Aug 21, 2018

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Comment from Hotel Management

Aug 21, 2018 by manager

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

2 out of 5
Rooms were dirty. Sheets and towels were dirty. Customer service is terrible. Will not recommend.

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 23, 2018 by FOM

Dear guest, Thank you for choosing Seralago Hotel & Suites as your vacation destination!! we are sadden to know that you stay and the hotel was not up to your standards, we will look into these issues, Regards, Mildred

1 out of 5

Not what it seems

Pros: Nothing
Cons: They need to improve everything
Location: Old Town is right next door and Medieval Times isn't too far down on the same street.
This place called a Resort, but it was far from it. First of all it took forever to be able to shut our room door. The carpets were soaked, there was no cold water, it was only scalding hot (even in the toilet), water damage was everywhere, cobwebs on the ceilings, water stains on the furniture, the blackout curtains had holes in them, drunk people kept slamming into our door all night long scaring our children, there weren't any fitted sheets on the hard as rock mattresses and the pillows were flat. Absolutely awful experience.

Posted by , from Tampa, FL on Feb 12, 2018

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Comment from Hotel Management

Feb 20, 2018 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

4 out of 5

Kind of outdated

Nice location the rooms could use some updating beds weren't comfy at all I will try it again hopefully it will improve the housekeeping could clean a little better the bathrooms needed some cleaning around the edges but other than that it was good

Posted by , from fall river massachusettes on Jan 23, 2018

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Comment from Hotel Management

Jan 24, 2018 by manager

Thank you for the great score, we are happy you enjoyed your stay and we look forward to seeing again in the near future.

1 out of 5

old, stained carpets, rust on door, box tv

Pros: the proximity to Disney.
Cons: do a professional remodel of the enter place.
Location: Disney is near by and has plenty of restaurants and shopping near by.
The motel was extremely outdated. I walked into the room they initially gave me and within 30 seconds I noticed the door was old, beat up and it looked as if someone had attempted to break into it, carpets was stained and it had a box TV. I called the front desk, spoke to Jean, he did not seem surprise. And by no means was he apologetic furthermore he had a "so what" attitude about the situation. I had to pay an addition $80 to get a different room. Once in the other room I noticed that the outer door to this room, just like the other, looked as if some had tried to break into it. The restroom looked as if they had attempted to remodel it however the workmanship was poor. They painted over rusty door hinges and the rust pop through the paint. The toilet paper holder was also painted and the rust also popped through. The only thing this "motel" has going for it is that is about 7 miles from Disney.

Posted by , from Texas on Jan 4, 2018

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Comment from Hotel Management

Jan 10, 2018 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

2 out of 5

Not AT ALL what was expected!

I was excited about staying at this family friendly hotel! It looked nice from the outside, lobby was very dated (kind of reminded me of the diner from Saved By The Bell). The man that checked us in was nice & courteous. We got to our room & were disappointed from the start... the old AC units for each room leave puddles outside so be careful , the decor/carpeting was old, the tile on the bathroom floor was stained & the bathtub was so gross I would not shower in it! It looked as if they had caulked over any stains in the shower & spread it out like icing, if that makes since. The shower head was corroded & water kind of spurt out of it... We went to open the fold out couch for my two boys & there was Cocoa Puff cereal spilt all over the sheets! I called down to the front desk & asked for a new room, she was extremely rude & told me to come down to get a new key. After getting it, our ‘new’ room was on the other side of the property facing the amusement park next door... which leads to a pretty noisey stay! The shower at least had a new shower head & was a little cleaner overall. But this room STILL looked nothing like the clean ones shown on the website. It looked to me that the nicer rooms were the ones at the back of the property by the second pool and volleyball court. One of the biggest problems was that that the housekeepers didn’t know English so asking for things was hard. And kids only eat free for breakfast w/ purchase & the food wasn’t great for the price!

Posted by , from St. Charles, MO on Dec 30, 2017

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Comment from Hotel Management

Jan 10, 2018 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

4 out of 5

Seeing the Blue Man Group

Saw the Blue Man Group and had a wonderful time. The hotel was fine for the price.

Posted by , from P on Aug 3, 2017

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Comment from Hotel Management

Aug 9, 2017 by manager

Thanks for the great score! We hope to see you again in the near future.

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. Self parking is free. This 3-star Kissimmee hotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (33.1 km / 20.6 mi)
  • Property shuttles: Free theme park shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Kissimmee hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

The Seralago Hotel offers 2 spa tubs, a gate-enclosed children's pool, and 2 heated outdoor Olympic-style pools, 1 measuring 25 x 40 feet (7.6 x 12 meters) and the other 32 x 75 feet (9.8 x 22.9 meters). Other on-site activities include shuffleboard, tennis (lighted for night play), and sand volleyball. A dungeon-themed game room includes air hockey, hoops, and a variety of arcade games.

Hawk's Landing Golf Club, 5 miles (8 kilometers) away, offers an 18-hole, par 72 course, a driving range, putting green, and golf academy. Golf carts are equipped with ProLink electronic caddies that track ball yardage and pin positioning (surcharge). The Orlando Water Sports Complex, 16 miles (25.8 kilometers) from the hotel, features wakeboarding, wakeskating, and waterskiing (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Volleyball on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pets

  • Pets: USD 10 per accommodation, per night
  • Maximum 2 per room (weight limit: 40 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 9.00 per accommodation, per night

The resort fee includes:

  • Shuttle service
  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Pet fee: USD 10 per accommodation, per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.