Hilton Orlando Buena Vista Palace - Disney Springs® Area

4.0 star property
4-star resort near Disney Springs™, connected to a shopping center

Choose dates to view prices

Photo gallery for Hilton Orlando Buena Vista Palace - Disney Springs® Area

2 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
Terrace/patio
Presidential Suite, 1 Bedroom | Living area | 50-inch LCD TV with cable channels, TV, pay movies
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
6 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Air conditioning

Explore the area

Map
1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830
  • Disney Springs™
    ‪8 min walk‬
  • Disney's Typhoon Lagoon Water Park
    ‪3 min drive‬
  • Epcot®
    ‪7 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪24 min drive‬

Room options

Room, 2 Queen Beds, Accessible, Pool View (Mobility & Hearing)

7.0 out of 10
Good
(4 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

  • Sleeps 4
  • 2 King Beds

Family Suite, 2 Bedrooms

  • Sleeps 8
  • 3 Queen Beds

Family Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

  • 797 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Penthouse, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Pool View (Island)

  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 QUEEN BEDS AND PARLOR)

8.0 out of 10
Very good
(1 review)
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Bedrooms (1 KING BED/ 2 QUEEN BEDS)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 1 King Bed

Room, 1 King Bed (Pink Ribbon Retreat)

  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (1 KING BED AND PARLOR)

  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Roll-in Shower)

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Twin Bed, Tower (Parlor)

  • 797 sq ft
  • Sleeps 2
  • 1 Twin Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Tower

8.8 out of 10
Excellent
(3 reviews)
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Fireworks View)

8.2 out of 10
Very good
(18 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • 797 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Disney Springs View)

8.6 out of 10
Excellent
(19 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Mobility & Hearing, Bathtub)

8.6 out of 10
Excellent
(12 reviews)
  • 398 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View

8.6 out of 10
Excellent
(97 reviews)
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • 1650 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Fireworks View)

8.0 out of 10
Very good
(24 reviews)
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Disney Springs View)

8.4 out of 10
Very good
(11 reviews)
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Island)

10.0 out of 10
Exceptional
(2 reviews)
  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

9.8 out of 10
Exceptional
(10 reviews)
  • 398 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)

7.6 out of 10
Good
(10 reviews)
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(67 reviews)
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Pool View

8.8 out of 10
Excellent
(23 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 Bedroom

  • 1798 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Disney View)

8.8 out of 10
Excellent
(6 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Lake Buena Vista

Close to shopping.Stay at this Lake Buena Vista resort and you'll be within half a mile (1 km) of Disney Springs™ and 2 miles (3 km) of Splitsville Luxury Lanes & Dinner Lounge. Disney's Typhoon Lagoon Water Park and Orlando Vineland Premium Outlets are also within 3 miles (5 km).

What's nearby

  • Disney Springs™ - 8 min walk - 0.5 miles
  • Disney's Typhoon Lagoon Water Park - 3 min drive - 2.1 miles
  • Orlando Vineland Premium Outlets - 3 min drive - 1.9 miles
  • Epcot® - 7 min drive - 4.2 miles
  • Disney's Hollywood Studios® - 8 min drive - 5.2 miles

Getting around

  • Orlando Station - 23 min drive
  • Orlando Intl. Airport (MCO) - 25 min drive

Restaurants

  • ‪The Polite Pig - ‬12 min walk
  • ‪T-Rex Cafe - ‬11 min walk
  • ‪Rainforest Cafe - ‬9 min walk
  • ‪The Boathouse - ‬13 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Hilton Orlando Buena Vista Palace - Disney Springs® Area

4-star resort near Disney Springs™, connected to a shopping center
Hilton Orlando Buena Vista Palace - Disney Springs® Area offers its guests 2 outdoor swimming pools, a lazy river, a fitness center, and a children's pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee.

Business amenities include 70 meeting rooms and coworking spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Orlando Buena Vista Palace - Disney Springs® Area. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Lake Buena Vista resort.

  • 1011 guestrooms or units
  • 27 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1983
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hilton Orlando Buena Vista Palace - Disney Springs® Area offers 1011 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Lake Buena Vista resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones.

Languages

English, Filipino, French, German, Hindi, Japanese, Korean, Portuguese, Spanish

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Self parking on site (USD 35 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Games
  • Gym
  • Heated pool
  • Lazy river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (41 inch wide door)
  • Handrails in stairways (31 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (41 inches high)

Room amenities

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Fee for in-room wireless internet: USD 0.00 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 0.00 per day (rates may vary)
  • Self parking fee: USD 35 per day (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Buena Vista Hotel
Buena Vista Hotel Palace
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel
Buena Vista Palace Hotel
Hotel Buena Vista
Hotel Buena Vista Palace
Palace Buena Vista
Palace Buena Vista Hotel
Buena Vista Palace Hotel Lake Buena Vista
Buena Vista Palace Lake Buena Vista
Buena Vista Palace Resort Lake Buena Vista
Hilton Orlando Palace Disney Springs Area Hotel
Hilton Orlando Palace Disney Springs Area
Hilton Orlando Buena Vista Palace Disney Springs Area
Hilton Orlando Buena Vista Palace Disney Springs® Area
Hilton Orlando Buena Vista Palace - Disney Springs® Area Resort

Frequently asked questions

How close is Hilton Orlando Buena Vista Palace - Disney Springs® Area to the airport?

Hilton Orlando Buena Vista Palace - Disney Springs® Area is 12.3 mi (32-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at Hilton Orlando Buena Vista Palace - Disney Springs® Area on Jul 6, 2025 start from $152.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have an airport shuttle?

Airport shuttle services are not available at Hilton Orlando Buena Vista Palace - Disney Springs® Area.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area offer free breakfast?

Free breakfast isn’t provided at Hilton Orlando Buena Vista Palace - Disney Springs® Area, but to-go breakfast is offered for a fee of between USD 10 and 30 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

No, there is no casino at this resort.

What time is check-in at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Hilton Orlando Buena Vista Palace - Disney Springs® Area?

Free parking is not available at this resort. Self parking is available for USD 35 per day, and valet parking for USD 45 per night.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a pool?

Hilton Orlando Buena Vista Palace - Disney Springs® Area features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a restaurant?

There are 6 onsite restaurants, offering options like American cuisine, a poolside location, and pool views.

Does Hilton Orlando Buena Vista Palace - Disney Springs® Area have a spa?

There are no spa services available at this resort.

How close is Hilton Orlando Buena Vista Palace - Disney Springs® Area to downtown Lake Buena Vista?

Hilton Orlando Buena Vista Palace - Disney Springs® Area is 1.8 mi away from Lake Buena Vista.

Hilton Orlando Buena Vista Palace - Disney Springs® Area Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 895 out of 1557 reviews
Rating 8 - Good. 266 out of 1557 reviews
Rating 6 - Okay. 191 out of 1557 reviews
Rating 4 - Poor. 104 out of 1557 reviews
Rating 2 - Terrible. 101 out of 1557 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kristin Ann

Stayed 3 nights in Mar 2025

6/10 Okay

Salem

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Ashley

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2025

8/10 Good

Clifford

Stayed 2 nights in Mar 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming child woke us up at 2 the first night. Some lady let her kid out in the hallway
Stayed 2 nights in Mar 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities
Great place! Something for everyone
Stayed 1 night in Mar 2025

4/10 Poor

Sara

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our 4th time staying at this hotel, and was by far the worst experience. Maybe it was an off weekend due to it just being spring break, but we didn’t have a great experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Two words.. Lazy River
Stayed 3 nights in Mar 2025

4/10 Poor

Kevin

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was filthy. I’ve never had that experience before but we exited the elevator to our room and the floor was filthy. I thought maybe they hadn’t gotten around to cleaning it but we woke the next day and it was still dirty. The bottom of the beds had stains, the towels were dinghy and there was stains on the lamp shades; the floors were so bad in the bathroom area we went and bought a swiffer. I was very displeased but because this time was a one night stay I didn’t make a huge deal.
Stayed 1 night in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top NOTCH

We booked for a short staycation. Very pleased with the hotel. Check in line was a bit slow but everyone was friendly and we were able to leave our bags at the an area until our room was ready. We enjoyed the pool/ lazy river while waiting on our room. I have to say our breakfast at the buffet was delicious BUT the service was top notch. Our waitress JOAN really made our last day awesome!! What a lovely person. You don’t find people like her much anymore.
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you aren't staying on Disney property then this is the place to stay! Pool, lazy river an area for the children to stretch their legs! Just a beautiful hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink is clogged when we used it other than that it was great.
Stayed 1 night in Mar 2025

10/10 Excellent

CAMILLE

Traveled with family
Stayed 2 nights in Mar 2025

10/10 Excellent

June

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and staff was wonderful
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were lovely!
Stayed 1 night in Mar 2025

2/10 Terrible

Tanya

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, my stay was not a pleasant one. We had to change rooms four times during our stay, which was incredibly frustrating. Two of the rooms we were given had bugs and a cockroach, which was unacceptable. The third room was in extremely dirty condition, with noticeable stains and an overall lack of cleanliness. While one issue might be understandable, having to deal with four different rooms shows a much larger problem with the hotel’s maintenance and cleanliness standards. It’s clear there’s a lack of attention and care being given to the rooms and overall guest experience. Given these issues, I would not recommend this hotel to anyone. It's disappointing, as the location had potential, but the lack of proper upkeep made it an unpleasant experience. I hope the management takes the necessary steps to address these problems for future guests.
Stayed 7 nights in Feb 2025

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Cassie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

4/10 Poor

Kimberly

Stayed 2 nights in Mar 2025

10/10 Excellent

Nealandra

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, it’s my home from home when I’m on vacation. I will be going back next month.
Stayed 2 nights in Mar 2025

10/10 Excellent

Norene

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

Claudia

Liked: Cleanliness
The area and location is great if you’re utilizing all the theme parks and everything around there is accessible. Check in was handled incorrectly. They put us in a complete different room than I reserved in a complete different building. When we got to the room which was quite a hike to walk and called to let them know that , they shared with me my original room had a water leak and they had to move our reservation to another room. They should’ve expressed that when I checked in and asked me if I still wanted to be in the same building and the same type of room instead of moving me to a complete different building with one bed, we needed two beds . no mention of this at all at check-in, anyway they rectified it, but the way they handled it was not the right way and un- professional. I did express that to them they know now and didn’t apologize. Because of that, I don’t know if I would stay there again it’s an average hotel for the money. It needs a major renovation and update in my opinion.
Stayed 2 nights in Mar 2025