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"Breakfast needs help and a place to do computer work a quiet area or desk in the room " More

By a verified traveler on Mon 17 Jan 2022

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Hotel Description

Hotel near Old Town in Kissimmee

In Kissimmee

Within 3 miles (5 km) of this hotel, you'll find Old Town and Fun Spot America. Also, Lake Cecile is within half a mile (1 km) and Capone's Dinner Show is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 222 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include balconies, free local calls, and hair dryers.

Design Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$59* Per night/room Feb 13 - Feb 14

Royal Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Gallery Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Palazzo Lakeside ratings based on 61 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palazzo Lakeside

Everyone (21) Couples (11) Family (22)
4 out of 5
Breakfast needs help and a place to do computer work a quiet area or desk in the room

Posted by on Jan 17, 2022

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Comment from Hotel Management

Jan 17, 2022 by Marita

Dear Guest, Thank you for your comments, your opinion is very important to us. We will attend to his concerns. Kind regards, Palazzo Lakeside Hotel

1 out of 5
like-The bed was comfortable. dislikes- no housekeeping service, front desk male staff liars, have to pay for coffee pods in room, resort fee ripoff did not pay for anything. had to call 3 times for dry clean towels and twice before getting any toilet paper. pool not open. breakfast ok but sandwiches cold , gross cold egg and sausage. I could go on

Posted by on Dec 30, 2021

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Comment from Hotel Management

Dec 30, 2021 by Marita

Dear Guest, Thank you for your comments, your opinion is very important to us. We will attend to his concerns. Kind regards, Palazzo Lakeside Hotel

5 out of 5
It was near many stores

Posted by on Dec 10, 2021

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Comment from Hotel Management

Dec 11, 2021 by GM

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. Best Regards, Palazzo Lakeside Hotel

5 out of 5
The staff was amazing!!

Posted by on Dec 2, 2021

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Comment from Hotel Management

Dec 2, 2021 by Marita

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. Best Regards, Palazzo Lakeside Hotel

5 out of 5
Staff and room.

Posted by , from ARECIBO on Nov 24, 2021

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Comment from Hotel Management

Nov 25, 2021 by GM

Dear Guest, Thank you very much for your comments evaluating our hotel regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. Thank you from all the Palazzo Lakeside Hotel team.

5 out of 5
Very big. Nice

Posted by , from Rockaway Beach on Nov 1, 2021

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Comment from Hotel Management

Nov 1, 2021 by KS

Dear Guest, Thank you very much for your comments evaluating our hotel regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. Thank you from all the Palazzo Lakeside Hotel team

5 out of 5

Posted by on Oct 15, 2021

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Comment from Hotel Management

Oct 17, 2021 by ks

Dear Guest, Thank you very much for your comments evaluating our hotel regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. Thank you from all the Palazzo Lakeside Hotel team.

1 out of 5
The room was dirty, smelly, had bugs in the shower, and the room security chain was broken. Upon reporting this to the front desk, and asking to speak to management I was informed that there was no manager on duty. I explained to the front desk staff my issues and was told that they have had several complaints about that room since a previous guest had left little white balls all of the room and despite trying to clean it tbe room still smelled. And yet they rented it out again and again!! I was offered a different room, which may have also already been used by another couple complaining that same night as the room numbers I overheard was the room they wanted to show me. I have reached out to travelocity and they too have tried to contact this hotel without being able to contact them, no answer. Not recommended to stay here at all! Unsafe and dirty! And no response from management or travelocity for my money! Disappointed and disgusted with both travelocity and this hotel.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 20, 2021 by Mike

Hello dear guest, Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each and every stay. We are doing everything possible to make the hotel experience something that all of our guests can enjoy. That is why some of our amenities are under maintenance. This is to be able to offer our guests like you an unforgettable experience. We will undoubtedly seek solutions for the problems you mention to us and we invite you to come back so that you can see for yourself how we have worked on them to make your experience unforgettable. Our main priority is to be able to offer a very well-kept and comfortable environment. Thank you from the entire Palazzo Lakeside Hotel team.

1 out of 5

Posted by on Aug 1, 2021

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4 out of 5
Great location, good price, nice view and awesome customer service by Roman.

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 6, 2021 by Mike

Hello dear guest, Thank you very much for your review about your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each and every stay. We are doing everything possible to make the hotel experience something that all of our guests can enjoy. That is why some of our amenities are under maintenance. This is to be able to offer our guests like you an unforgettable experience. We will undoubtedly seek solutions for the problems you mention to us and we invite you to come back so that you can see for yourself how we have worked on them to make your experience unforgettable. Our main priority is to be able to offer a very well-kept and comfortable environment. Thank you from the entire Palazzo Lakeside Hotel team.

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Palazzo Lakeside offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Free breakfast is available daily. Event space at this hotel measures 2153 square feet (19 square meters) and includes conference space. A terrace, multilingual staff, and laundry facilities are also featured at the business-friendly Palazzo Lakeside. Free self parking is available. You'll have access to the outdoor pool at a partner property. This Kissimmee hotel is smoke free.

  • 222 guestrooms or units
  • 2153 sq ft of conference space
  • 19 sq m of conference space
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Palazzo Lakeside offers 222 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Kissimmee hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted for a surcharge. Any deliveries received more than 3 days before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 19.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Celebration Inn
  • Palazzo Lakeside Hotel Kissimmee
  • Palazzo Lakeside Kissimmee
  • Royal Celebration Inn Kissimmee
  • Royal Celebration Kissimmee
  • Palazzo Lakeside Hotel
  • Palazzo Lakeside Kissimmee
  • Palazzo Lakeside Hotel Kissimmee

You should know

  • The seasonal pool will open January 01 and close August 31.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.