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4.0 out of 5

"Great playground.Would have liked a room facing playground since reserved a room a month in advance. Microwave pancakes for breakfast were not great. " More

By a verified traveler on Sat 19 Jun 2021

Hotel Description

Family-friendly 3-star hotel near Old Town

In entertainment district

You'll find Old Town and Fun Spot America within 2 miles (3 km) of this Kissimmee hotel. Lake Buena Vista Factory Stores and Congo River Golf are also within 2 miles (3 km).

Renovated in 2016

This hotel features an outdoor pool and a 24-hour fitness center. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking.

Free WiFi, comfy beds

The 170 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include refrigerators and minibars.

Design Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$250* Per night/room Jul 4 - Jul 5

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Design Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Magic Moment Resort and Kids Club ratings based on 99 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Magic Moment Resort and Kids Club

Everyone (41) Couples (8) Family (38)
4 out of 5
Great playground.Would have liked a room facing playground since reserved a room a month in advance. Microwave pancakes for breakfast were not great.

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 20, 2021 by GM

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. God Bless you! Magic Moment customer service team.

5 out of 5
Love the hotel. Very clean. And looked fairly new. Just wish I had a microwave in the room.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by KS

Dear guest thank you for rating us and for providing great comments about our hotel. We always give the best customer service. God bless you! Best regards, Palazzo customer service team

3 out of 5
It

Posted by on May 18, 2021

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Comment from Hotel Management

May 19, 2021 by gm

Dear guest, thank you for rating us and for your feedback. Thank you and God bless you. Best regards, Palazzo customer service team.

5 out of 5
Great amenities!

Posted by on May 17, 2021

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Comment from Hotel Management

May 19, 2021 by gm

Dear Melissa, thank you for rating us and for providing great comments about out hotel. We always give the best customer service. God bless you! Best regards, Magic Moment customer service team.

1 out of 5
This place is a joke, not a resort at all, its a bad motel at best.

Posted by on Apr 17, 2021

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Comment from Hotel Management

Apr 18, 2021 by MF

Thank you for your feedback. We will be addressing your concerns!

1 out of 5
A very low budget resort, low budget motel, rooms nothing like pictured on website,

Posted by on Apr 15, 2021

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Comment from Hotel Management

Apr 17, 2021 by GM

Dear Guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under your name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction; we hope we have the opportunity to serve you again on your next trip.

1 out of 5
Upon arrival the hotel did not look anything like the pictures displayed. Definitely was not a 4.5 star. The staff wasn’t friendly at all and barely spoke English so we had a hard time being understood. We did not receive the towels We called the lobby for nor did we receive house keeping our entire stay.

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 13, 2021 by GM

Dear Guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under your name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction; we hope we have the opportunity to serve you again on your next trip.

1 out of 5
The fact that other guests were complaining about the service when we arrived should have given us an inkling of what we were in for. Had to go buy our own toilet paper after asking for someone to bring some. Didn't get any clean towels or wash clothes. We had to ask several times. Finally bought our own and washed what was dirty our selves. If you are wanting to not have to do things while on vacation this is not the place for you. The rooms are horrible, hotel personal could barely speak English. When the lady at the desk was asked her name by the other guests. She rudly told him she wasn't giving that to him. They could have cared less. They are worried about going into guest rooms to make sure they have a clean and santized experience during a pandemic, but yet people are walking around without masks. Oh and their continental breakfast is a joke. The shuttle they say they have. Umm nope. They don't.

Posted by on Apr 11, 2021

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Comment from Hotel Management

Apr 11, 2021 by GM

Dear Guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under your name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction; we hope we have the opportunity to serve you again on your next trip.

2 out of 5
I didn't like that they didn't have towels ready, I couldn't call the front desk to tell them because the phone didn't work. I went to the front desk and told them the phone didn't work and they were like okay. I ordered the towels and they came finally an hour or so later. The attitude I sensed from one girl wasn't very accommodating.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 5, 2021 by GM

Dear guest, We appreciate you taking the time to provide us with feedback about your stay. Our records don’t show your complaint under your name while you were on property. Please, next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It is our main goal to guarantee our guest satisfaction; we hope we have the opportunity to serve you again on your next trip.

5 out of 5

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 11, 2021 by GM

Dear Guest, Thank you for staying with us. We're glad you enjoyed your stay. We look forward to see you soon.

Property Features

Magic Moment Resort and Kids Club offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Magic Moment Resort and Kids Club. Self parking is free. A complete renovation of Magic Moment Resort and Kids Club was completed in May 2016. Smoking is allowed in designated areas at this 3-star Kissimmee hotel.

  • 170 guestrooms or units
  • 2 levels
  • 3 buildings
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Continental breakfast (free)
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando International Airport (MCO) (32.4 km / 20.1 mi)
  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Magic Moment Resort and Kids Club offers 170 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 39-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kissimmee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts debit or credit cards and credit cards for all bookings and onsite payments; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property only accepts debit or credit cards and credit cards for all bookings and onsite payments. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Resort fee: USD 14.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Magic Moment Resort Kids Club Kissimmee
  • Magic Moment Kids Kissimmee
  • Magic Moment Resort and Kids Club Hotel
  • Magic Moment Resort and Kids Club Kissimmee
  • Magic Moment Resort and Kids Club Hotel Kissimmee

You should know

  • Pool access available from 9 AM to 10 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.