Hyatt needs the better-trained lobby staff
Posted Nov 4, 2015 on Hotels
Our stay was slightly marred by the staff's poor handling of the typical requests from us.
First, upon our arrival, I wanted to get off with carry-ons at the lobby while my partner drives the car to the garage and walks back. But, the valet guy would not let us stop the car for a couple of minutes, simply suggesting both of us to walk back from the garage building.
Secondly, the hotels.com and Hyatt Regency have huge gap in the room description. We did not get the room with the City view as promised, but it faced back of the building with slightly derelict staff parking area. When I requested for the change, the next room had a view to the pool, but the room was still smaller than the rest of the rooms and the garage building blocked the view partially. I asked for a different room closer to the elevator hall, but, my request was declined.
Thirdly, during the check-in, I was NOT told about the amount of the incidental deposit amount, later after check-out, I learned that I was charged twice of different amounts. The check-out bill did not show how many transactions were made, or how much money was taken from the transaction each time. They should explain their transaction amount up front.
We liked all the features in the hotel, but, the not-so-accommodating staff made our stay less than great.